8663 comments found.
Using this program, we need the ability to upload videos on our site to conduct video lectures.
The video should not be imported into YouTube links.
Is there a system that can upload videos on its own? Or should I use another plug-in? If it’s another plug-in, can it tell you which plug-in is compatible with your theme?
Hi,
It’s recommended to use URL embedded links of the videos from services like Youtube/Vimeo. If you will upload the videos from your PC it will be uploaded into the media section of the WordPress and it will occupy storage of the site and it will damage the performance of the site
regards
is it possible to have 2 or more live zoom session at the same time?
Hi,
By default there is only one host can be set in the user section in order to be able to create lesson with the Zoom Conference lesson type, for detailed info please kindly have a look at the following manual below -> https://support.stylemixthemes.com/zoom-video-conferencing-addon
regards
can you integrate youzer plugin please, ı want to buy your theme
Hi,
Thank you for the provided suggestions. We will discuss additional features of the theme with our project managers according to the customers’ requirements and add new possibilities into the theme in the future updates of the theme. Unfortunately, we couldn’t provide any detailed information about future updates.
Feel free to contact us if there would be any other questions.
regards
Does the theme have Moodle or it has to be purchased separately?
Is there any app other then zoom can be integrated with this theme for live classes ?
Hi,
No, there is no Moodle module in our theme pack.
Our theme is compatible with Zoom by default, so we can not guarantee proper work with other plugins, however, there shouldn’t be restrictions with correct settings
regards
This banner is blocking the use of the WP admin panel It doesn’t close, I can’t access the WP commands
https://ibb.co/L1Pq9V6Hi,
Please create a ticket with your site credentials and we will check it for you https://support.stylemixthemes.com/tickets/new/
regards
Sales Feature Questions
Is there a way for students to Comment on a lesson as assignment. if so how?
Our site https://reflectandrespond.com/ will have Challenges=Challenges where the goal will be for members to get Daily quote and comment on it OR Share it.
Need it for as example this page: https://reflectandrespond.com/home/mindfulness_at_work_intro/158-701
Hi,
By default, students can comment on lessons. Only the owner of the course (instructor) can see the comments in the lessons. Moreover, the Questions are just WordPress comments and admin can manage them in the Comments section of the Dashboard menu
regards
is there any app other then zoom can be integrated with this theme . if not consider other app for live classes .
Hi,
We have integrated the Zoom Conference lesson type due to our customers’ requests and due to the popularity of the Zoom service. Could you clarify which service you want to include? We will analyze it
regards
i’m waiting for a ticket response since 4 of june , the 7 of june they said that they where reviewing my ticket , and now my ticket its closed , with no awnser Ticket #50585 , i’ve been waiting for so long
Hi,
Sorry for the inconvenience caused, there were some restrictions on our ticket system. Please recheck your ticket
regards
Updated comment: i have already created 8 tickets: 5 were resolved by me after almost a week without a good response (i create a workaround). 1 ticket had as response a tutorial not related the question (it seems that a boot sent a response) , 1 had as response that the error described is “custom code” (i can not asking for them to customize my code…i am showing hardcode in the plugin that they should fix for be able to customize)....and the last one remains in the queue…..then ….the theme has good aparience…but the master study plugin has many errors and harcode and the support is terrible….if you are a developer with almost 3 years of experience in wordpress then you can buy (you will be able to resolve the bugs and problems in your own) if not , i recommend to look for another theme
ticket #51478 , day 9 . support sent a response that has not anything to do with the problem….the frontend editor changes the url in all links when saving…this is related to tinimce configuration in plugin (and for wordpress has a solution that does not work in this plugin)...there is no hooks or another way to replace the code in a child theme or custom plugin.
Hi,
Our support team answered on your ticket, please check your Inbox.
regards
Hi,
We are really sorry for the inconvenience caused, due to the quarantine circumstances we’re experiencing a much larger flow of inquires than usual. Therefore, response times are longer than expected. Our engineers will check your submitted tickets according to the ticket ID queue
regards
I keep waiting several days with my support ticket. Can you help me please
Hi,
We are really sorry for the inconvenience caused, due to the quarantine circumstances we’re experiencing a much larger flow of inquires than usual. Therefore, response times are longer than expected. Our engineers will check your submitted tickets according to the ticket ID queue
regards
Hi! nice job, I would like to develop a platform where diferent university may use to teach their student. Is it possible with this theme. HTe other qustion I saw some demo saying offline corse, Does it mean the when side can work without internet?
Hi,
1. Sorry about that could you please clarify in more detail your first request?
2. There are two types of lessons in the theme, Online and Offline courses. online Courses contain lessons, quizzes. You can use the course as a class with lessons via editing a single course. The Woocommerce products are offline courses that contain lessons in the PDF, Doc, etc formats. Students are able to download those files after purchasing a course, while in the LMS the lessons are online. Here below from the theme documentation you can find more info about the LMS courses and Woocommerce Courses in theme ->https://support.stylemixthemes.com/manuals/masterstudy/#intro
Also, you can observe the difference between online and offline courses on our demo site:
Online: https://stylemixthemes.com/masterstudy/classic-lms/courses/course-basics-of-masterstudy/
Offline: https://stylemixthemes.com/masterstudy/ms/courses/basic-time-management-course/
Also, we recommend the theme description here: https://themeforest.net/item/masterstudy-education-center-wordpress-theme/12170274?s_rank=18
regards
Hi, before purchasing MasterStudy theme and plugin, I wanted to know if the plugin offers these features: unenrolling a student from the course, setting a time limit for completing the course and editing a course after it is published. Thank you
Hi,
Thanks for your interest in our MasterSutdy theme. 1-2. Unfortunately, there is no such kind of option in the theme. It needs to customize the theme templates to realize your request.
These options are under developing stage, we will add them in the next updates of the theme.
3. After publishing the course, they can be edited as well.
Please note, the MasterStudy plugin is included in the theme package, there is no need to purchase them separately.
regards
Thank you
You are welcome.
Feel free to contact us if there would be any other questions.
regards
I am waiting for an answer for 6 days!
Your support does not work … You are breaking the rules for which I paid money.
Tickets – #50848, #50850, #50854, #50855, #50863, #50891
Hi,
We are really sorry for the inconvenience caused, due to the quarantine circumstances we’re experiencing a much larger flow of inquires than usual. Therefore, response times are longer than expected. Our engineers will check your submitted tickets according to the ticket ID queue.
Also, under your this ” webworkeuropa ” user name. we have detected only to tickets in our system (#50850 and #50855), where the last reply was 3 days ago.
In addition, we mention everywhere that we respond to tickets with a delay and apologize for this. Please wait, our support managers will reply to you as soon as possible. Hope for your understanding.
regards
Good ! Thank you very much for the answer !!
You are welcome.
Feel free to contact us if there would be any other questions.
regards
Hi, How can i hide/remove the “All categories” option from showing on the filter on the frontend of the LMS courses carousel? I want only the filter of the carousel to show the specific categories.
Hi,
Unfortunately, there is no such kind of option in the theme. It needs to customize the theme templates to realize your request.
regards
I see that one of the update is adding student to course. Where can I do that?
Hi,
In Profile settings of the STM LMS, you can use the option of Assigning students to course and allow instructors to add students to their own courses -> http://prntscr.com/t17pvj
Just enable this option, and instructors will be able to add students to their courses right from the profile page by using frontend builder. All they need to do is specify the course they want to add a student to, and enter the email of this student.-> http://prntscr.com/t17q3r
regards
Thanx for providing Nextend Social Login plugin, and I have question about it: when a new user registers as a subscriber or instructor : Is he will be added to the list of our user in the dashboard? Thanx
Hi,
You are welcome!
Sure, it will be done by default.
Feel free to contact us in case of any other questions
regards
Hello i want buy theme im using WPLMS and have important quiz: is this possible lock lesson after user finish it? this mean after finish lesson 1 will lock it and go to lesson 2 after complete it lock it then go to lesson 3….......etc i dont want use Sequential Drip Content please replay urgent this is important quiz from my client to buy theme? thanks
Hi,
Unfortunately, there is no such option in the theme by default. It needs to customize the core templates of the theme in order to realize your request.
regards
ok i understand you, another option from my client: after complete course can lock it and can not open again ? only admin can open for any user or all users? is this possible without make start date and end date for course?, thanks
Unfortunately, there is no such kind of feature in the theme by default. It needs to modify the theme and external plugin templates in order to realize your request
regards
Hello, how can I show a list (or a calendar) of upcoming Zoom meetings on the website please? Is there a way to show Zoom meetings for each teacher? Thanks!
Hi,
Unfortunately, there is no such kind of option in the theme. It needs to customize the theme templates to realize your request.
However, you can realize your request via eRoom plugin. Please read more here: https://stylemixthemes.com/zoom-meetings-webinar-plugin/
regards
Why only limited fonts available in google list? Say inter and nato sans not available? How we can we add our own required fonts for theme?
Hi,
Please have a look at this manual: https://codex.wordpress.org/Playing_With_Fonts Also, you can use this plugin to add custom fonts: https://wordpress.org/plugins/use-any-font/
regards
Perfect, it works are required. Can you answer on ticket which i sent on support?
Hi,
We are really sorry for the inconvenience caused, due to the quarantine circumstances we’re experiencing a much larger flow of inquires than usual. Therefore, response times are longer than expected. Our engineers will check your submitted tickets according to the ticket ID queue
regards
we followed your manual, it is fine. But many issues rising with LMS, you don’t describe the solution in that manual. I created tickets, for answers you people taking more time. As you said we will respond to ticket within 2 hours, but it take days to respond.
We will lost our business if we can’t fix the issue within hours. Hence kindly make sure to reply within 2 hours.
When i raise a ticket, i will get response after 3 days without proper solution, again i post the reply, again you will take 3 more days. like this continuing more days, meanwhile my students left and asking for refund, finally i am loosing my business.
This is not right way, support should direct contact with customers through chat or phone to fix the solutions immediately. Everyone now a days introduced chat support for immediate resolutions. in your site also Chat there, but they are saying as simply contact support team. For telling this information, chat not required right.
We know how to contact to support through tickets, we need direct chat with support team to explain better way and fix the solution faster.
Kindly look in to the issues, and reply by today as it is very urgent. Because my users facing the issue. My Tickets are: #51009 #51110 #51163 #51244 #51249 #51412 #51463 #51500
We are expecting solution instead of generic statement from your side.
Hope you understand my problem.
If not understand, kindly set up a meeting, connect with whatsapp or your chat box or phone call to discuss the issues.
We are not responding to the ticket within two hours, where you get that info? could you please provide the source? We are really sorry for the inconvenience caused, due to the quarantine circumstances we’re experiencing a much larger flow of inquires than usual. Therefore, response times are longer than expected. Our engineers will check your submitted tickets according to the ticket ID queue
regards
