23242 comments found.
Hi.
Is it possible to change the cart page and checkout page layout?
Did not see that in the description.
And if i buy the theme, are the images and products included ?
Or if i load the theme template – the site will be empty?
Thanks for help!
Hello, @Antony88,
First of all, thanks for showing your interest in Porto WordPress.
You can change the Cart and Checkout page Layout using Theme Options, and please keep in mind there are 2 possible layouts only. Otherwise, you have to change using Customization as per your requirements.
And yes all the Content will also be Imported when you will Import the Demo, Please watch the below-given video:
https://www.portotheme.com/wordpress/porto/documentation/installation-video/
Regards, P-THEMES.
Thanks for the fast reply. Is it possible to see the 2 layouts of cart and checkout?
thanks for die video. it looks good.
Hello, @Antony88,
You can check the one layout for both here on my test site:
http://hubdatasolutions.com/pearl/porto/shop1/
And second layout here on my another test site:
http://hubdatasolutions.com/pearl/porto/shop3/
Regards, P-THEMES.
I have installed recently viewed products and if you visit some of the products then the 4 product thumbnails are not coming in a single line due to the width. Also the style of the product is different then that of the related products below that – https://ec2-3-128-72-241.us-east-2.compute.amazonaws.com/
1. How to fit the 4 product thumbnails in a single line 2. How to change the style of the thumbnail similar to that of the related products
Hello, @rohitrrpaul,
Can you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and please share the screenshot of the issue/section you are talking about in your support ticket as well.
Regards, P-THEMES.
Hi, we tried the add the font by downloading it from google fonts and uploading the zip file in custom fonts section of theme options but its still not showing in topography section. Do you have any video to explain this . Thanks
Hello, @scriptfeedsdev,
Can you please go to Porto >> Theme Options >> Font Control and check and confirm that, Is there temp label appear?
Regards, P-THEMES.
Yes, temp label is there….
Hello, @scriptfeedsdev,
It is because of the cache it generates “temp” files in the wp-content/uploads/redux/custom-fonts/ location. Please delete all the temp folders under it and then refreshed the panel to find it blank with no new fonts. And then reattempted the zip upload process and you will be able to successfully use the font you will upload.
Regards, P-THEMES.
Yes, we did that but even after uploading. It shows in topography but when selected. it not loading on front end.
Hello, @scriptfeedsdev,
Then we have to check it on your site and for that you have to contact us via our support system with your site WP Admin Login and FTP or CPanel Login details so that we will check it for you but after extending your support extension because your 6 months of support period is expired from 13/04/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understanding
Hello, i have a problem with my theme. I imported demo 26 and i immediately noticed a right margin/padding on my entire home page and all new pages. The website is https://shop.rimotec.ch/. On shop pages it’s fine.
The block on top of the header is also messed up and moved to the left.
Why is that and how do i correct the issue? Is it a layout issue?
Thank you
Hello, @RimotecMkt,
Just checked your site and your complete site is working fine, only the Top Header banner is showing at one side only as showing in this screenshot: https://postimg.cc/qzhYGcKw
And that is the block, This has some misconfiguration, that is why it is not showing properly, Can you please contact us via our support system with your site WP Admin Login details so that we will check it for you and solve it for you on your site.
Regards, P-THEMES.
Hi, we upgraded theme & wishlist and the wishlist button in single product has 2 hearts! (https://pasteboard.co/JdFuMgD.jpg). Any workaround?
right url of image … https://pasteboard.co/JdFuMgD.jpg
Hello, @perizitito,
Can you please share the URL of the product page so that I’ll check and provide you the fix for it.
Regards, P-THEMES.
it is under development, so I temp disabled CMP in order to check it … url: https://www.totelio.com/product/o-%ce%bc%ce%b5%cf%84%cf%81-%ce%ba%ce%b1%ce%b9-%ce%b7-%ce%bc%ce%b1%cf%81%ce%b3%ce%b1%cf%81%ce%af%cf%84%ce%b1/?lang=en
Hello, @perizitito,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
.summary .single_add_to_wishlist.button i.yith-wcwl-icon.fa.fa-heart {
display: none !important;
}
Regards, P-THEMES.
I added the css code, but when hover the heart is gone!
just change to white when hover … is there a class for this heart in order to change it?
Hello, @perizitito,
Again your site is on Maintainance Mode, Please turn OFF the Maintainance Mode from your site so that I’ll check and provide you the solution for it.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 01/03/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi, MM mode is off, in a few days the site will be online and we are going to extend the support … actually, since the purchase the site was offline!
Hello, @perizitito,
Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
.product-summary-wrap .yith-wcwl-add-to-wishlist a:hover:before {
color: #5de45d !important;
}
Regards, P-THEMES.
Hi got a problem with theme all images seemed to be adding .pagespeed.ic.randomnumbers.webp ? i have turned of the webp option inside your speed optimise but still the same any ideas?
I fixed it 
was mod_pasgespeed apache module.
Sound’s Good!!!
You are the best….
thanks
You’re Welcome!!!
For some reason the page builder (WPBakery was not updated with the theme update. is there a way to update it manually ? (stack on 5.3)
Hello, @kdani,
Please delete the old version of the plugin from your site and download the latest version from the below-given article and Install and Activate it on your site, it will work for you.
https://smartwave.freshdesk.com/en/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
Regards, P-THEMES.
my logo gets really big in the sticky header. i tried numerous things but cant seem to make it work https://ibb.co/pyYP4RG
Hello, @tomindehoreca,
At my end your site now showing sticky header as showing in this screenshot: https://postimg.cc/7CW047Yj
It seems like you have turned it OFF, Please turn it ON and let me know again so that I’ll check and provide you the best possible solution for it.
Regards, P-THEMES.
Yes you right, i turned it off. I dont have this problem in chrome, atm only i see it ie explorer. i just tried in microsoft edge and it doesnt have a problem aswell.. Only in ie explorer.
its turned on now. You can check it. Maybe a bug?
Hello, @tomindehoreca,
Just checked it on the very latest version of the Microsoft Edge and it is working perfectly fine at my end, please see this screenshot: https://postimg.cc/wtpBz6S5
, It is surely the cache issue at your end nothing else.
Regards, P-THEMES.
Thats what i said already in my posy above this. The problem occurs in IE Explorer.
Hello, @tomindehoreca,
OK, Please try with the below given CSS code, Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
@media screen and (-ms-high-contrast: active), (-ms-high-contrast: none) {
.sticky-header#header .logo{
min-width: 150px !important;
}
}
Regards, P-THEMES.
Not working yet. It gives an ” Expexted Rbrace” message aswel in the custum css.
Hello, @tomindehoreca,
Please contact us via our support system with your site WP Admin Login details so that we will check and fix it for you on your site.
Regards, P-THEMES.
will do.
and how can i change the catergory banner? https://1drv.ms/f/s!AmGKr--yKp6koG339g1uvbs9P5u0Hello, @tomindehoreca,
Please read and follow the instructions written in the below-given article and watch the video:
https://smartwave.freshdesk.com/en/support/solutions/articles/12000052390--2-how-to-edit-shop-page-banner-and-changing-images-
https://youtu.be/qlhOBpYDw9Y
Regards, P-THEMES.
Thats the problem, i dont have a carasoul slider. See image https://1drv.ms/u/s!AmGKr--yKp6koj7CWBFw8lTBOqt6
even if i use the front end editor i cant change it.
i have been seriously looking for hours now.
ps.
do you prefer using wpbakery or elementor?
Hello, @tomindehoreca,
Please contact us via our support system with your site WP Admin Login details and with this thread link so that we will check and solve it for you on your site and share the video of the solution with you.
Regards, P-THEMES.
Hello guys, is it possible with Porto to obtain something like this, if a color or size is not available for an item? https://imgur.com/ChWO8iv
Hello, @ernexto,
First of all, thanks for showing your interest in Porto WordPress.
Sorry to say that but by default this is not possible, but you can achieve it using simply Custom Code snippets easily available on Google.
Regards, P-THEMES.
Hi how to upload custom icon in menu section please check screenshot
https://prntscr.com/t1xvvlI need some sports related icon and unable to find fontawosum
Hello, @mehar_junaid,
You can only set/put the FontAwesome Icons beside Menu items using Porto WordPress Theme, This is the default functionality of the Theme, If you want to use Custom Icon, then you can try with any third party plugin which better meets your requirements, Otherwise, This requires Customization.
Regards, P-THEMES.
hello we have enabled the option to zoom images on woocommerce products but you need to click the small + icon on the bottom right of the product to zoom.
Is there a way when a user clicks anywhere on the image to make it zoom? Also the + icon is confusing, shouldn’t it be a magnifying glass at least?
Hello, @parisalex,
Sorry to say that but this is not possible to change the Zoom effect to open when clicking anywhere on the product image, This requires Customization.
Although if you want to change that plus icon with magnifying glass icon then please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
.single-product .product-images .zoom i.porto-icon-plus:before {
content: '\f002' !important;
font-family: "Font Awesome 5 Free" !important;
font-weight: 900;
}
Regards, P-THEMES.
Thank you for the prompt reply the css doesn’t work i have also tried to empty cache and in the css editor there is a warning “Element (i.porto-icon-plus:before) is overqualified just use porto-icon-plus without element name
Hello, @parisalex,
Can you please contact us via our support system with your site WP Admin Login details so that we will check and solve the issue for you on your site.
Regards, P-THEMES.
menu drop down not showing https://prnt.sc/t1u4tm
whee is drop down setting
Hello, @Buddy40,
Please go to Porto >> Theme Options >> Skin >> Custom CSS and comment out the CSS marked in this screenshot: https://postimg.cc/tYYs80BS
Regards, P-THEMES.
Hi, in the Font Control page, please add an option to delete uploaded fonts. Also, it doesn’t say which fonts were uploaded. Thank you!
Hello, @Harvey02,
In the latest version of the Theme, You can upload and delete the Fonts from Porto >> Theme Options >> Font Control as per your requirements easily.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 31/10/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi,
I am using demo22:
How can I hide the seller’s information? How can I hide the reviews? How can I translate the texts?
—> https://postimg.cc/m1TWHnMW/4f46f6fa
How can I customize the “My account” link and change language? How can I hide the “Become a Seller” section?
—> https://postimg.cc/rzTDjFNM/1d7be5bd
Thanks
Hello, @jimjud,
1. You can translate the Complete Theme to any language as per your requirements using Loco Translate plugin, Please watch and follow the instructions showing in this video that how to translate the Theme using Loco Translate Plugin: https://www.youtube.com/watch?v=z_X4mELtYDM&t=20s and simply you can change any word translated as well as per your requirements by changing it into the Theme Language files using Loco Translate plugin.
Some parts are coming from WooCommerce as well so its better to translate WooCommerce plugin as well to the same language by following the same video steps.
Some parts are coming from Porto Functionality as well so it’s better to translate Porto Functionality plugin as well to the same language by following the same video steps.
And also please read and follow the instructions written in the below-given articles:
https://smartwave.freshdesk.com/support/solutions/articles/12000061691--37-how-to-remove-vendor-info-tab-from-single-product-page
https://smartwave.freshdesk.com/support/solutions/articles/12000060995--35-how-to-rename-product-data-tabs-from-single-product-page
2. For Changing My Account Link, Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000068799--43-how-to-change-my-account-page-link-in-header-builder
And you can remove those links from Porto >> Theme Options >> Menu >> Custom Menu Content as per your requirements.
Regards, P-THEMES.
Hi,
Thanks for answering.
I still can’t change “More products” on woocomerce.
I am using Elementor, how can I customize “My account” and address the link.
How can I remove the text “Become a Seller” from the head.
Can you tell me how to change the language of the shopping cart form … “Loco” plugin did not translate it.
Thanks
Hello, @jimjud,
Can you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and provide you the exact and proper solution for it.
Regards, P-THEMES.
Hello!
One question, how can we set the search field on mobile view to be across the screen and not just an icon?
Thank you!
Hello, @electromalar,
No, Sorry to say that but this is not possible, On Mobile version of the site, only Search Icon appears, this is the default functionality of the Theme and this can only be changed by using Customziation.
Regards, P-THEMES.
Hello, i just buyed your theme and i already installed, i have 2 doubts, first i dont know how to change the language to spanish, and secon, i import the elementor demo, of course i have elementor and elementor pro installed, and i deactivate wpbakery, but on theme builder there is no header or footer to modify, where can i make changes? Thanks
Hi, i read last messages, and i downloaded the spanish files, but still some areas on english. When i refer to the header, is not just for changes text or colour (i see this option) but to change the background image, etc..
Hello, @JuanLujan2,
1. You can translate the Complete Theme to any language as per your requirements using Loco Translate plugin, Please watch and follow the instructions showing in this video that how to translate the Theme using Loco Translate Plugin: https://www.youtube.com/watch?v=z_X4mELtYDM&t=20s and simply you can change any word translated as well as per your requirements by changing it into the Theme Language files using Loco Translate plugin. Some parts are coming from WooCommerce as well so its better to translate WooCommerce plugin as well to the same language by following the same video steps.
Some parts are coming from Porto Functionality as well so it’s better to translate Porto Functionality plugin as well to the same language by following the same video steps.
2.WP Bakery and Elementor both are different Page builders and you can not use both at the same time, This seems to be your Elementor Pro plugin or any other third party plugin issue which hides the Header and Footer on your site, So please once check after deactivating all the third party plugins and check your site after removing the browser cache, Hope this will solve your issue and then again you have to activate all the third party plugins one by one and check which one is creating an issue on your site.
Regards, P-THEMES.
Hello, the first question is, if i select home page and edit with elementor, i can make changes at all, except header and footer. If i go to the theme builder option there is no header or footer separately. I also delete cache and deactivate all plugins.
Hello, @JuanLujan2,
Porto WordPress has its default functionality for Header and Footer, No need to use any third party plugin.
1. In Porto: Header is of two types:
|. Pre Built Header Types: You can read all about it in the below given article:
https://smartwave.freshdesk.com/support/solutions/articles/12000057053--19-how-to-configure-setup-change-the-header-content-in-porto-wordpress
https://smartwave.freshdesk.com/support/solutions/articles/12000057054--20-how-to-change-color-of-header-in-porto-wordpress-
||. Header Builder: You can read all about it in the Theme Documentation here:
https://www.portotheme.com/wordpress/porto/documentation/header-builder/
2. In Porto: Footer is set using Widgets, You can read all about it in the below given articles:
https://smartwave.freshdesk.com/support/solutions/articles/12000056890--17-how-to-configure-footer-in-porto-wordpress-
https://smartwave.freshdesk.com/support/solutions/articles/12000057055--21-how-to-change-color-of-footer-in-porto-wordpress-
Regards, P-THEMES.
Hello, @JuanLujan2,
Please go to Blocks and create a new block and then add WP Bakery element in it and set it as per your requirements, Now copy the shortcode of that block and then go to Header Builder and use HTML there at any section and paste the shortcode into it, It will work for you.
Regards, P-THEMES.
Can i do this with elementor? I use an elementor demo. Also, i have changed the primary colour on the skin, and i have succesful in all the places except on the first row of the sidebar, look at the effect, i cant find where is this option tulistadelcole.com/sidebar.png
Hello, @JuanLujan2,
Yes, you can, Please contact us via our support system with your site WP Admin Login details so that we will check and set it for you on your site an provide you the solution video as well.
Regards, P-THEMES.
Hello,
Please help.
When I am adding a new menu item it automatically goes just right after the home button or item. If I move to reorder the position then it just goes back to where it was.
I have re-saved permalinks, looked into cache and disabled all plugins to eliminate any conflicting plugins but have no luck.
Please see screenshot.
https://monosnap.com/file/GS3UR7orafuCXbkw5XlGRrRBMpvblKPlease advice.
Thank you.
Hello, @naarwebz,
This is not possible that it jumps automatically from bottom to top and from right to left, until and unless you will not change its position or any third party plugin conflicts, So please once check after deactivating all the third party plugins and check your site after removing the browser cache, Hope this will solve your issue and then again you have to activate all the third party plugins one by one and check which one is creating an issue on your site.
Regards, P-THEMES.
Hi, Could you please tell me the way to change underline on hover menu?
Hello, @bill_ch,
Please go to Porto >> Theme Options >> Menu and change the Main Menu Type from there as showing below:
Regards, P-THEMES.
I have not problem with type of hover. My problem is the color of thick underline on hover. Where I can change it?
Previous, I am not give you to understand as well!
Hello, @bill_ch,
Please share the screenshot of that Line and also the URL of the page so that I’ll check and provide you the best possible solution for it.
Regards, P-THEMES.
Hi, in my WooCommerce shop I have a problem: When the customer goes to checkout, then to payment, but the payment fails, the customer still gets the “thank you for your order page” as if the payment went through. How can I get my page to display a “failed payment” page instead of the “Thank you for your order page”?
Hello, @boss_endorpher,
This is not the theme issue and our Theme does not have any influence on it, This is coming from WooCommerce, Please activate the default WP Theme like Twenty Twenty on your site and then check, I am sure you will finds the same issue and which makes clear that this is not the Porto Theme issue but the WooCommerce issue, Please contact WooCommerce support for it.
Regards, P-THEMES.
Hello, I need to add an image to the category filter. Here as in the link https://prnt.sc/t1aqdq. Does the template allow it? I can add a thumbnail image in the settings, but it doesn’t appear.
Thank you in advance for your reply.
Hello, @freshmill,
No, Sorry to say that but this is not possible, There is no such option in the particular widget for it, This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team or hire a developer.
Regards, P-THEMES.
.){kind=link}
