388 comments found.
Hello, we are interested in your theme, but wanted to ask, if it’s possible to somehow have two different main colors for different pages? for example a personal page would have an orange color and a business page would have a blue color as main color. Can we do that with your theme?
Hello
The theme is provided some Preset option with fixed color style for each page if you want.
Also our team will help you custom color for your specific page easily.
Thanks
Hi, bought the theme a while ago and had so many problems with it that I just dumped it. Now I am trying to finally build on it again and the progression bars have stopped working and the imagery keeps doubling up – aslo there is an error in the code when installing thememover plugin.
Hello
If possible, please submit a new ticket in our support system https://thememove.ticksy.com/ so we can help you fix it.
Thanks
I don’t have support. So this is not possible unfortunately.
Please mail me at linhdo@insights.is so i will help you check and fix it.
Thanks
Hello, that is the frist time I am going to purchase a theme. so I have one question. is 59 USD the price to use your theme only once? I can only use a demo to build only one website ? then not able to build other websites using one of your demo ? Thanks.
Hello
According themeforest’s policy, You can import demo data to get all page layouts of the theme but one licence can use for only one website.
Thanks
Hi,
I want to make it clear. $59 is the regular price to use my theme on 1 single domain. If you want to build multiple websites, you can try extended license or you can purchase multiple regular license.
Regards,
TM
Hello, I am interested is there a way to put a phone number and email above the main menu? Heli is a very beautiful theme. Thanks in advance
No problem, it just needs custom code a little bit.
Hi,
I am interested to purchase your template.
But, before purchasing I would like to see the screenshots that it actually looks like after I purchase it.
Thanks
Hi,
We ensure that you can have the same as on our demo. Please ask for help at our support center if you cannot make it happen on your site: https://thememove.ticksy.com
Regards,
TM
Hello ThemeMove Team,
we have purchased your theme a while ago and noticed that the home page “Split Slider” is currently not working in your live preview and also after updated Demo import. Can you please help us?
Thank you in advance!
Hi,
Thank for your feedback.
We will check and update that home page layout immediately.
If possible, please submit new ticket in our support system https://thememove.ticksy.com/ so we can help you fix it.
Thanks
Page Settings does not shows in latest them update (V5.6). Can you please fix this and release the updated version?
Hi,
You should download the latest version and try to update manually. This issue is fixed.
Regards, TM
Hi TM
Thanks for your quick fix. But seems the issue still remains the same.
I’ve also encountered with another issue that one of your theme functions (write_log()) conflict with the Popup Maker plugin. See the below error
functions.php. Error message: Cannot redeclare write_log() (previously declared in /wp-content/plugins/popup-maker/includes/compat.php:213
I’ve renamed the function write_log() to heli_write_log() in the function file to sort this issue out. You may think to do the same to avoid this conflict in your future release.
I see. We will release new update version soon.
Hi there, I’ve just downloaded and installed Version 5.7 – Feb 13, 2020, but still not able to see the ‘Page Settings’ yet. Can you please fix this asap. Luckily I’ve tested this on dev site.
Hi,
You can enable here: https://prnt.sc/r4clhn
I know how to activate that page options. What I’m saying is your latest update does not have that option to activate. It happened to your previous updates as well then you fixed it later. Try it by yourself first.
I’ve tested our latest version, it’s still working. Can you provide your WordPress admin credentials to this email: frank@thememove.com ?
Hi, I really like your theme but I noticed that it’s not fully responsive when I open it on my phone. I have an iPhone 11 pro. Is it just a problem with a preview? Thanks! 
Hi Gordan123,
It’s just preview problem. If possible, please tell me which page you got this problem, I will check and fix soon.
Regards,
TM
Hi, it’s https://heli.thememove.com/event/ Some letters in title in header are cut off on mobile. Thank you!
Thanks, we are going to fix that.
Great, thank you so much Could you please let me know when it’s done?
Today we will release the update version.
Hi, it’s done with event page: https://prnt.sc/qz855m
Hi there, can I have in the portfolio page have it link to another page rather than a larger image of the cover image?
can you add ‘visuals composer’ to portfolio pages?
SOLVED, Yes you can….I reference this super awesome screenshot http://www.awesomescreenshot.com/image/1374459/76ed20f89a07fdfb8e8c11f945f00a9c
Thanks for your last comment. If you need any help, just write it here.
Thanks. On a portfolio page can you turn off the large black area that has the page title and single title(for example, Home / Portfolios / Exterior)? Thanks.
thank you!
You are welcome. If you still have any question, just feel free to ask here.
Yeah I do have a couple of questions right now actually!
1. Can I add more padding above, left, right and below of the header? 2 Can I make the header wider but not full width? 3. can I reduce the amount of padding the left and right of the images? 4. Can I hide the search area and the 3 hamburger lines and just replace with a block of text?
Here is my example page. http://grandvisuals.com.au/portfolio/test/Thanks!
Hi,
With all your questions above, I can say yes. However, it needs custom CSS. If you want us to help, please open a support request here: https://thememove.ticksy.com
Regards,
TM
Thanks TM. I haven’t needed to do this before. Is this free or at a cost?
Normally, you should extend the support package. However, I can do this free for you this time. Please write an email to frank@thememove.com and provide your WordPress admin’s credentials.
Hi. Im having an issue importing the demo. Please assist
HI polkadotdigital,
In this case, please contact our support team at https://thememove.ticksy.com – they can help you right away.
Major problem! We have submit a ticket (#2208864) about a problem with theme installation!
Hi,
I got your ticket, we were not working at the weekend, we are back today.
Regards,
TM
Can you help us? i will send you again all login details!
PRIVATE TICKET #2210765 i sent you all the details again!
Thank you very much!
Will we have any news? Its the 4th day can u help?
Hi,
I believe that my support team has replied to the ticket before you sent the latest comment here: https://thememove.ticksy.com/ticket/2210765/ – just follow the ticket and answer his question.
Hello good morning, I have a problem with the mobile menu, I have never used the support because I had not noticed it, when it is deployed when going to an option it does not fold back automatically.
Thank you
sorry mi web is: www.fidelarias.es
Hi Farias69,
Thanks for reaching out to me. In this case, you should write an email to thememovedotcom@gmail.com and provide your WordPress’s admin credentials, I’ll check it for you
Regards,
TM
Hi ThemeMove Team,
1. When I want to update my theme by changing the tm-heli file to the new one, my site no longer works. How can I update my theme without it bugging my website?
2. I customized the css of my website in the past, and I can no longer find where these changes are, it is not in customize > custom css nor in the child theme, nor in the parent theme, however this code is well in the HTML code because it appears when you “see the HTML code of the page”. I searched all over my server and found nothing. Do you know where I can find this file, these lines of code?
Thanks for your help, Joss
Hi,
1. You can read this article: https://thememove.ticksy.com/article/13943/
2. You should remember where you add the Css code to edit it.
Regards,
TM
Hi,
1. The procedure described in your article does not work in my case, option 2 breaks my site, like when I change the tm-heli folder to the new one, and in option 1, I don’t have a box to enter my purchase code !! Do you have another solution for me ?
2. I remember adding CSS on customize > custome css but now is empty in child theme AND tm-heli theme (I think after an update 1 year ago), but it still appears on the html page when I do “page source code”, please have a look : https://www.luberia-communication.fr/ Where can I find the file withe ID ‘tm-heli-main-inline-css’ ?Thanks, Joss
Hi Joss,
1. After changing folder name tm-heli, you should upload new theme and then install it.
TM
2. You should use the theme that you were using when you add custom code, and then go to customize and check CSS
Regards,
TM
Hi,
1. I’m sorry but I have tried all the solutions you recommend, but none of them work, your version 5.6 breaks my site and doesn’t work in any case !! Do you have a solution for me ?
2. I found the old version where my CSS code was, thank you.
Joss
Hi Joss,
Please provide your WordPress admin’s credentials to my email: thememovedotcom@gmail.com
I gave you access to my site 1 month ago, I never got an answer from you. My site is broken now, I send you emails, but still no answers. I’m going to have to restore my site now. Were you going to tell me that you broke my site or not?
Hi Joss,
I’m checking it right now. Normally we often support via our support channel, so, we may not miss any ticket. However, in your case, you can wait a minute, we are working on it now
Hi ,
Pre-Sale Question..
Does this theme work with the latest wordpress version that is 5.2.x.??
Thanks
Hi,
Yes, it’s totally compatible with WP 5.2.x
Regards,
TM
Hi. When i deactivate woocommerce, the site stops working. Is there a way to avoid this? I don’t want unnecessary plugins.
OK, for everyone out there with the same problem. You have to comment every “woo” “woocommerce” and “wc” codes in functions.php and inc/extras.php.
if you do that, your heli will work without woocommerce
Thanks for your comment. Woocommerce is the recommend plugin, so, it’s better if you got this plugin with the site. If you can custom to remove it, it’s ok.
Regards,
TM
Hi, is compatible with wordpress 5?
Hi,
Yes, our theme is compatible with WP 5.x
ERROR temp_dir_not_found: Could not found temporary folder for import sample data
Hi,
Please update to the latest version of Heli, we have updated the link.
Regards,
TM
Hi there. I’m working on localhost but can’t import the demo content. It stops at different percentages, but usually around 40%. Where can I find the xml demo content to manually import it?
Hi, I cannot import the demo, everything has been installed and the requirements on the server side are ok. Ticket: #1992446
It’s done. Please check your ticket.
Hi, how can we access the theme html/css templates that you used in the demos from wordpress?
Hi jtrabelsi,
In this case you can open a support request at https://thememove.ticksy.com and our support team will guide you. If you want to customize CSS, you can go to Customize > Addition CSS to add your code lines.
Regards,
TM
