2565 comments found.
Hi, please suggest me a calendar plugin to recognise my events in my photography theme. I have already tried a few but they are not compatible. And tell me please where I can get a widget to display my existing events in the sidebar? Best regards Daniel
Hi,
Thank you for purchasing.
We have event option built-in theme functionality which is compatible with our theme.
I need to create a gallery created only with videos instead of photos. Is it possible to create a gallery like this? thanks a lot
Hi,
Thank you for purchasing.
Yes you can use portfolio module to create other content type including “videos”.
Hi,
I have installed Woocommerce and everything working fine.
But currency that I choose is Singapore $ but it is showing just $. People might be confused with USD.
How do I show it as SGD?
Shop link: https://lenstrail.com/product/time-never-stood-still/
Thanks
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hi,
We have installed the woocommerce but when we want to setup the product images, the gallary is not opening. We tried disabling the theme and use default one then it loads fine.
Here is the video that I recorded. Please check: https://www.loom.com/share/ec0661d176db4e20832cb637b980b1e7
Hi,
Thank you for purchasing.
Could you please provide WordPress and FTP accounts here https://themeforest.net/user/ThemeGoods
I will check it for you.
Sent. Please check
Your theme is not working as it should and I don’t want to pay $40 to find out why. I am a web developer and don’t need support, I need an answer so I would very much appreciate it if you could help me with this:
I have several pages set as gallery template pages. I would like the galleries associated with each page to utilize the Gallery Mixed Grid Contained layout. However, when I set the galleries to utilize this layout, the pages display fullscreen slideshows instead. When I simply view the gallery page itself, they look correct. I don’t understand where the disconnect is.
When I change the gallery page’s layout to something like “Gallery 4 Columns Contained” or “Gallery Masonry 4 Columns Wide” they look correct in the page… but Gallery Mixed Grid Contained displays incorrectly. Please explain how to fix this because I’d really love to utilize the Gallery Mixed Grid Contained layout, it makes my photos look very good.
(http://morgenschulerphotography.com)
thank you. -morgen
Hi,
Thank you for purchasing.
Sorry, I am not sure I understand you correctly, could you send me some screenshots with description please?
Thank you so much for getting back to me.
I created a page at the url below and if you go to it, you can see it’s a full page slideshow. I investigated a bit more and it seems to simply be showing the home page slideshow… not even the food specific gallery: http://morgenschulerphotography.com/food This page’s settings are “Gallery” template with the “Food” gallery selected as the content to show. The gallery’s template setting is the “Gallery Mixed Grid Contained” layout. The page should look like the gallery assigned to it: https://morgenschulerphotography.com/galleries/foodI’d be happy to send you screenshots but I can’t attach images to comments. I’d also be happy to give you access to the admin area of the site.
Could you please provide WordPress and FTP accounts here https://themeforest.net/user/ThemeGoods
I will check the issue for you.
Thank you! That link just leads me to the main ThemeGoods page on Themeforest though… i unfortunately do not have support any longer (as I mentioned in my first comment) so I can’t supply it to you in a support ticket. If you have another way? I’d be happy to email it?
On https://themeforest.net/user/ThemeGoods
There is a mailing form which doesn’t required your purchase code. You can send your site information there privately.
My client that has her own themeforest account where she brought your theme- however waiting to be able to access it again so I’m commenting here for now. I can send you her account if you like. With the right click feature, it works great on the desktop, however people can still save images on their mobile, how can we stop this?
Please login with your purchased account so we can continue providing support for you.
Can this be setup where each artist has their own section/gallery/shop with a bio.. thoughts?
Hi,
Thank you for interesting.
Really sorry, our theme isn’t built for that purpose. It’s built for photographer personal portfolio website.
Hi There. I am almost decided to buy this fabulous template. Congrats for the excelent Work. I have just a few questions so that I confirm the upgrade work load to install and configure this template in my site:
1) I want specific colors for the menu’s background and font: dark grey and white for the font. This is possible, right? 2) Can I change this colors to any other in easy way? 3) This is important: can I change the size of the menu/Logo section so that i can have a bigger logo of that is presented in the demos?
Hope you can answer this as soon as possible so that i can make the final decision quicly.
Thanks in advance! 
Hi,
Thank you for interesting.
1. Yes you can change menu font color through WordPress customized.
2. Yes you can use color picker to change element color.
3. Yes you can upload your own logo image in any size you want.
Thank you so much for the reply!
Gonna buy the theme!
Thank you for purchasing.
If you have any questions. You can submit your question on https://themegoods.ticksy.com/ thank you again for purchasing our theme.
Hi – Thanks for a great theme! I’m using the default portfolio 3 columns template – I have read the documentation, but can’t find how to custom sort my portfolio entries! How are these sorted?
Hi,
Thank you for purchasing.
You can use this plugin https://wordpress.org/plugins/post-types-order/ to order portfolio items.
I have just purchased your theme and imported some demo content. When I try to add new content blocks or edit the existing ones, I see a dark overlay and the content blocks for me to populate do not appear.
Any ideas? I have only activated this theme and it’s recommended plugins.
Thanks in advance
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
How do I insert a Gallery 1 Column Contained inside a portfolio post? I want to add lots of images in a single column inside my portfolio post, but adding one photo each time is exhausting…
Hi,
Thank you for purchasing.
Currently adding 1 column images gallery should be done that way. We will consider to add it into the future if there are many requests from customers.
Thank you very much. Lots of photography websites display portfolios with just 1 column, so there should be a way to add multiple photos quickly instead of inserting fixed width images in the content builder.
You can use text block module and add multiple images at once using WordPress classic editor. So we think there is no need to reinvent the wheels. Thank you for your understanding.
Why after I activate the template, my web become “note secure”?
Hi,
Thank you for purchasing.
Could you please provide URL of your site please.
Could you please disable coming soon plugin so I can see your site please.
I already disable the coming soon plugin.
You have to setup your WordPress to HTTPS. This is not theme related settings. Please see detailed instruction here https://help.one.com/hc/en-us/articles/115005594065-Use-https-on-your-WordPress-site
Thank you. It’s work
Hi, is there any way of adding the word Menu so its above the 3 lines on the Mobile Phone Menu? Thanks
Hi,
Thank you for purchasing.
Yes but it would required editing core theme code to make this change. Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hi, thanks have submitted
Could you please provide ticket ID so I can help you quicker please.
2437064
ticket id #2437064
Hello,
I have been using your theme for a long-time and I am now in the middle of redesigning some things on the site. I am trying to use the Portfolios option on a page, however, I would like to have a Portfolio page that displays the same as the gallery ones as Masonry over 5 columns. Is there a way to do this as in the content editor I am only seeing 4 columns maximum for Portfolios. Thank you!
Hi,
Thank you for purchasing.
5 Columns layout doesn’t work well on all desktop devices as you will have very tiny space to display portfolio information ex, title.
We will consider to add it into the future if there are many requests from customers.
Thank you for getting back to me – I understand the reason. However, I’m fairly well-versed in Wordpress and PHP so I can make the modifications myself in a child theme. I only need to know one thing – which php file controls the portfolio wide 4 column masonry? I will attempt to modify it as I am already running a child theme with other mods. Thank you!
Hi, I’m running right sidebar page templates. But the content builder is no longer working to add “Testimonials slider” on it. I tried also with short codes in “Text contained content”. Nothing happened. My page is ready to publish but I can’t add “testimonials sliders” on it. Please help me to fix it. Thank you.
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Thanks. I sent you.
Hi, It hasn’t been resolved. I was sent to Kraken! Why? I don’t want anything special, just to be able to use “testimonials slider” and “Blog grid” on a sidebar pages, without anything extra. The page where you don’t see “testimonials slider” and the “blog grid” looks bad is: https://faluvegi.ro/actorstart/ . Please help me to fix this problem. Thank you
Hi, can you help me please with my page? I can’t add “testimonials slider” and “blog grid”. Can you take a look please at my page? https://faluvegi.ro/actorstart/
Hi, I’m running latest version 6.4.1 but the content builder is no longer working. When I try to change something I cannot add or edit/update content. Whn I epress on the update button I see javascript:; at the bottom left and then nothing happens. Please advice! Unfortunately my support is outdated, but I see other people here dealing with the same issues.
Hi,
Thank you for purchasing.
Please check. There are javascript conflicts between theme’s script and plugin’s script. Try to disable all plugins to see if it fixes the issue.
Also could you please make sure you update all required plugins.
Hello, why my mobile menu is white or blank.
Hi,
Thank you for purchasing.
Could you please make sure you setup menu from Appearance > Menus and assign to menu location “Side Mobile Menu”
Hi,
Thank you for purchasing.
You can change shop layout to sidebar from Appearance > Customize > Shop.
Hello, is it possible to use another kind of slider in the “horizontal” gallery, or arrows like the ones in the”horziontal contained” gallery. Thanks
Hi,
Thank you for interesting.
Could you please provide more detail about “use another kind of slider”? Did you mean you want to use 3rd party plugin for horizontal slider option?
I just bought and installed I’m receiving this error “Error: Backend fetch failed (503)”
Hi,
Thank you for purchasing.
– The 503 service unavailable error occurs when your web server is unable to get a proper response from a PHP script. This PHP script could be a WordPress plugin, a theme, or a misbehaving custom code snippet.
– If the error is caused by heavy usage, a server glitch, server temporarily offline for maintenance, the server too busy or concurrent request limit exceeded, or a DDoS attack, then it could automatically disappear in a few minutes.
To troubleshoot, try:
– Deactivate plugins, switch theme, reinstall WP
– If these methods fail to resolve the error, then try contacting your hosting provider.
If you still have the issue. Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
- I’ve tried remove & updating plugins. - I cannot import the demo data due to time_limit number which is required as 196 from your end while my webhost give 50 - I’ve already put a ticket but haven’t received any reply there. - No matter what I do, reinstall the theme or plugin it doesn’t work at all. - I’m extremely frustrated and unhappy. I’ve spent almost all day and night without sleeping rectifying the error and it doesn’t work. - Can i please get a refund? Its just one day that I’ve bought the plugin
I replied your ticket. Could you please continue there. Thank you for your patience.
