8662 comments found.
Buenos días, tengo una inquietud, ¿Se puede instalar el theme es dos páginas diferentes? Gracias.
Hi,
It isn’t possible to install the theme on pages. The theme is for WordPress and you can install the theme only on a single website.
If you have problems with the installation of the theme, please submit a ticket and explain the problem in a bit more detail.
regards
Presales – Can this system allow for mass enrollment. If we have 300 students, can we mass enroll the students?
- 2nd item. Course sections are only visible per clicking on a button to display a course menu. Can that be disabled, meaning can it print the course sections instead of that option?
Hi,
All the theme basic functionalities come from the LMS and LMS pro plugins in the theme by default. Please kindly have a look at the theme documentation -> https://support.stylemixthemes.com/manuals/masterstudy/
Main features of the LMS plugin you can observe under the following link below under the main menu -> features -> LMS features section -> https://preview.themeforest.net/item/masterstudy-education-center-wordpress-theme/full_screen_preview/12170274?_ga=2.73998994.1247176662.1572571596-519880715.1561454643 Also, you can test the free version of the LMS plugin via downloading it from the wordpress.org site, here is the link for it -> https://wordpress.org/plugins/masterstudy-lms-learning-management-system/ The Woocommerce products are offline courses that contain lessons in the PDF, Doc, etc formats. Students are able to download those files after purchasing a course, while in the LMS the lessons are online. Here below from the theme documentation you can find more info about the LMS courses and Woocommerce Courses in theme -> https://support.stylemixthemes.com/manuals/masterstudy/#intro We will discuss additional features of the theme with our project managers according to the customers’ requirements and add new possibilities to the theme in the future updates of the theme. Unfortunately, we couldn’t provide any detailed information about future updates Most of your asking features is not available in the theme by default and it needs to modify the theme templates in order to realize them. Alternatively, we can recommend you to contact our theme customization department -> https://stylemix.net/~service8922366 in order to build the theme according to your personal needs for a reasonable fee
regards
Thank you so much for the details. 
You are welcome 
Per checkout. I assume we can use the Membership plugin suggested and no Woo-commerce correct?
The theme has all the most popular payment gateways like PayPal, Stripe, if you want to include another method, you can enable Woocomerce checkout option and it will include any payment gateway which supported by Woocomerce -> https://prnt.sc/pzv33m
The Paid Membership Pro plugin has it is own payment gateways. Those settings relate directly to the plugin. Here below you can find more info -> https://www.paidmembershipspro.com/features/payment-gateway-integration/
regards
Thank you so much. You know what means more than the product. It’s the support + the speed on how fast your team replies. +10 thank you—I will be making the selection today. Thank you ever so much!
Thanks for your interest in our theme. We will be glad to cooperate with you.
Feel free to contact us if there would be any other questions.
regards
Hi i purchased theme 6 days ago and installed online academy template. home page is not loading. we raised 2 tickets and solutions provided are not working. there is long delay in getting response. home page loads when we delete all elements . please help us sort this issue or please refund money. ticket #51453
Hi,
We are really sorry for the inconvenience caused, due to the quarantine circumstances we’re experiencing a much larger flow of inquires than usual. Therefore, response times are longer than expected. Our engineers will check your submitted tickets according to the ticket ID queue
regards
Please Ticket #51837, it’s my second ticket, I never got a response from my previous ticket
Hi,
We are really sorry for the inconvenience caused, due to the quarantine circumstances we’re experiencing a much larger flow of inquires than usual. Therefore, response times are longer than expected. Our engineers will check your submitted tickets according to the ticket ID queue
regards
I have just installed the master study theme and I realize that every time I complete a course (lessons and quizes) I always get 50% progress even though I have completed everything
Since yesterday I have been trying to trace the problem and I have realized that it comes at the time of completing a quiz, the “submit” action of the button (in the quizzes) is not saving the progress in the database “stm_lms_user_courses” for that reason it is never reached 100% at the end of a course.
For example:
I have 1 course with 2 lessons and 1 Quiz
The percentage between the three elements corresponds to 33% when completing each one
Lesson 1 (33%) Lesson 2 (33%) Quiz (33%)
At the end of each lesson the corresponding percentage is stored in the database, however at the end of a quiz this action does not occur so that a course is never completed at 100%
Please I need your support
Hi,
Please make sure that your website PHP configurations are meet requirements:
max_execution_time 600
memory_limit 256M
post_max_size 128M
upload_max_filesize 128M
php_version (recommended 7.0 or higher)
If so, and the theme still can not be installed, please submit a ticket with site credentials and our support team will assist you: https://support.stylemixthemes.com/tickets/new/
regards
It seems that there is a misunderstood. The theme is already installed and I meet with all the specifications and PHP requirements.
There is a problem with the quizzes, I already have a ticket (# 51837) and I’ve also given a little explanation in the comment above about the the problem I found.
Hi,
Thank you for creating a ticket, our support team will check it and will reply you asap.
regards
How to include 2 step verification for login , No plugin supported for this login page . please do somethings
Hi,
LMS Login page isn’t a simple page. It is generated by the MasterStudy LMS plugin. You can change it only by modifying this template – ”.../wp-content/plugins/masterstudy-lms-learning-management-system/stm-lms-templates/stm-lms-login.php”.
regards
My client also needs to sell other types of products on the website, such as physical products, can I do this? Thank you
Hi,
The Woocommerce products are offline courses that contain lessons in the PDF, Doc, etc formats. Students are able to download those files after purchasing a course, while in the LMS the lessons are online. Here below from the theme documentation you can find more info about the LMS courses and Woocommerce Courses in theme https://prnt.sc/pqwn95 -> https://support.stylemixthemes.com/manuals/masterstudy/#intro
STM LMS courses creation online courses -> https://support.stylemixthemes.com/how-to-add-a-new-course-with-masterstudy-lms
Woocommerce products offline -> https://youtu.be/FgAVhdBuT90
regards
I understand, so I can’t include products like a mug or T-shirt as a product to be sold, is that it?
You are correct, by default Woocommerce products are offline courses in the MasterStudy theme
regards
Is there any way or development to make this work? and can I sell other physical products too?
It needs to modify the templates of the theme to disable the offline courses functionality in the theme. We are planning to include such kind of possibility in the future versions of the theme.
regards
OMG, thanks, its great… I look forward
You are welcome!
Hi, please, need some answer on my Ticket #51673, I can’t create more lessons on a course without getting it freeze.
Hi,
Our support team answered on your ticket, please check your Inbox
regards
Hi, still waiting for response
Hi,
Our support team is working on your ticket and they will answer you asap, please kindly wait.
regards
We cant able to install the theme, please respnd to our ticket earliest #51824
Hi,
Our support team answered you, please check your Inbox.
regards
Can I generate a different certificate for each course? otherwise, if I hire a service (on the outside), would you create this resource and redefine the user’s course? Thank you very much I will buy thema
Hi,
There is no such kind of possibility currently by default. We are planning to make certificate builder addon. The current certificate feature will be available on the free version of the LMS plugin. Also, we are planning to include the Preview option for the current certificate
regards
If the student does not reach the % to pass the course, you can delete the course to start again?
Hi,
Unfortunately, there is no such kind of option in the theme. It needs to customize the theme templates to realize your request.
regards
Hi,
This is a title box section. You can change the background color of the title box under a Page Options section of the page ( https://prnt.sc/t2ufuo)
regards
Hey guys, is it possible to use WP Bakery Page Builder in the lesson section? Futhermore, I would like to include polls. What can you recommend to use ?
Hi,
Sure, you can use the WPBakery Page builder in Lesson post type. Please enable the page builder for this post type under WPBakery Page Builder -> Role Manager -> section ( https://prnt.sc/t2u8sa )
regards
What is the best way for polls/ survey in a text section?
Could you please kindly reclarify the question in a bit more detail? The theme uses the default text area of WordPress by default
regards
At the end of a learning section I would like to have a poll – the poll should not be on an extra page. The results should be viewed after every poll.
There is no such kind of poll in the theme by default. It needs to modify the theme and external plugin default templates in order to realize your request
regards
Hi,
I’ve installed the most recent version of Masterstudy but it is still running version 4.1 of WPBakery Visual Composer (even though the description of this theme says you’re running 6.1x). Please give me the link to update this. I don’t have theme support anymore or I’d have sent a ticket. Thanks.
Hi,
All the plugins which are not free come under our Extended License, so you don’t need to pay for their license to use them. Some of them might have messages requiring activation, but they are already activated on our side. No purchase code needed. When using them under our license you will need to wait for the plugin updates in our regular theme updates. If you want to be able to auto-update them from wp-admin, you will need to buy your own personal license for that. However, we always include the latest versions of the plugins in every update of the theme.
regards
Unfortunately I’ve updated the theme and the older versions of the plugins are not updated along with it. According to your site, version 3 of Masterstudy should have the updated versions of WPBakery and SliderRevolution… but they aren’t updated.
I believe it’s because I downloaded the most recent version of the theme and installed it manually since I no longer have support through your system. The auto-update through wordpress admin area is not available to me.
All the theme external plugins can be updated with the theme update. Kindly have a look at the following manual below in order to properly update the theme -> https://support.stylemixthemes.com/how-to-update-a-premium-theme
regards
Hi, I realize that ‘Add Student’ will link to a broken link: /lms-add-students. The page is not able to load at all. How can I solve it?
Hi,
We have replied into your comment above. Please create a ticket with your site credentials if you will have restrictions
regards
Hello Support, I have added a ticket : Ticket #51641 awaiting for your reply can you please have it replied asap. Thanks.
Hi,
We are really sorry for the inconvenience caused, due to the quarantine circumstances we’re experiencing a much larger flow of inquires than usual. Therefore, response times are longer than expected. Our engineers will check your submitted tickets according to the ticket ID queue
regards
Hi, How can I assign student to a course? I’m not able to open the link /lms-add-students. And where is the front-end editor?
Hi,
In Profile settings of the STM LMS, you can use the option of Assigning students to course and allow instructors to add students to their own courses -> http://prntscr.com/t17pvj
Just enable this option, and instructors will be able to add students to their courses right from the profile page by using frontend builder. All they need to do is specify the course they want to add a student to, and enter the email of this student.-> http://prntscr.com/t17q3r
regards
Thank you. But I cannot find the page which shown in your 2nd picture. And how can I go to the frontend builder?
Hi, I realize that ‘Add Student’ will link to a broken link: /lms-add-students. The page is not able to load at all. How can I solve it?
Please make sure that you are using the latest version of the theme and all the theme external plugins should be updated as well under the appearance -> install plugins section. The setting was included in the latest update -> https://support.stylemixthemes.com/manuals/masterstudy/#profiles
regards
Hi I just checked my theme and plugins. But the problem still exists. https://effigy.live/mindmatters2/lms-add-students. Add student button still links to a broken page.
We apologize for the inconvenience.
Please enable the Course Bundle Addon in order to correctly functionality the Add Students option.
regards
Thank you so much for your help. The add student page is now loading well. But the email section cannot loaded. As the image shows here: https://www.dropbox.com/s/n7a25e4mqr4k3q7/Screenshot%202020-06-25%20at%2011.41.02%20AM.png?dl=0
Please make sure that you are using the latest version of the theme -> https://support.stylemixthemes.com/how-to-update-a-premium-theme and all the theme external plugins should be updated as well under the appearance -> install plugins section
regards
Hi, I’ve updated all the plugins and theme. But the emails are still not able to load: https://www.dropbox.com/s/e5o6somgdjqqpgw/Screenshot%202020-06-29%20at%202.18.24%20PM.png?dl=0
Try to activate the group course addon from the STM LMS settings -> addons section, it should solve the restriction with the user add email section
regards
Hello, i have a pre-sales question.
I want to embed a youtube video and make it obligatory to play the video until it finishes and ONLY then the student will have access to the quiz below the video.
In other words, i want the quiz to be locked until the video is watched at least once (or maybe twice) from the student..
Is this possible?
Thank you in advance. Panagiotis
Hi,
Yes it is possible via using the LMS Pro plugin addon called Sequential Drip Content which is included in the theme default package. Here below you can find additional info -> https://support.stylemixthemes.com/manuals/masterstudy/#drip_content
regards
Hi, so the only way to have a video course is by uploading the video to YouTube or Vimeo first then use the link?
So I can’t use the video that has been uploaded to my Wordpress Media?
Hi,
Only the admin of the site can upload video into the media section and use the link of the video from the media in order to display it in the course. Please note, using the media section with video files can cause the site performance. That’s why it is recommended to use direct URL links from the video services with embedded links. We will try to improve the video uploading process in the future
regards
please i want to make mobile view for home courses 2 columns instead of just 1 single column.. how do i go about this? thanks.
Hi,
Please submit a ticket with site credentials and our support team will assist you: https://support.stylemixthemes.com/tickets/new/
regards
Using this program, we need the ability to upload videos on our site to conduct video lectures.
The video should not be imported into YouTube links.
Is there a system that can upload videos on its own? Or should I use another plug-in? If it’s another plug-in, can it tell you which plug-in is compatible with your theme?
Hi,
It’s recommended to use URL embedded links of the videos from services like Youtube/Vimeo. If you will upload the videos from your PC it will be uploaded into the media section of the WordPress and it will occupy storage of the site and it will damage the performance of the site
regards
