11497 comments found.
Hi! Switched to Mapbox instead of Google maps but the Map is blank and the appearance setting page is blank too.
To effectively assist you with your inquiry, we suggest getting in touch with our support team here:
https://astoundify.com/account/new-ticket/ That way, one of our support personal can offer you guidance on this matter
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hello guys! I have some questions about the template: 1.- Can I customize all the fields to fill depending on the type of membership that the seller has (Example: Free profile 5 fields Paid profile: 10 fields)? 2.- Can i create diferent profiles of seller (free profile and payment profile) 2.- Can I assign a time for the services to be displayed in the directory and that 15 days before the service expires, an email was sent to the user? 3.- Does it include the necessary plug ins for the directory to serve? 4.- It is 100% compatible with woocommerce
Hey there,
With respect to the questions here:
1. What would be possible is to have different fields based on the selected package. You will need the Wp Job Manager Field Editor plugin and Listing Payments plugins for this functionality.
2. Yes this is possible but you will need the Listing Payments plugin for this.
3. The theme requires that you install the Wp Job Manager plugin in order to have the directory structure.
4. Yes it is.
Please feel free to reach out once again in case of any questions.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hi, I have a few pre-sale questions please I hope you can help with.
1. Once a listing is verified/approved is there a way for this to be automatically posted on my facebook and twitter please? (Important to me)
2. Can we limit the number of uploaded images allowed and image size per plan?
3. Can facebook events be uploaded to events?
Thanks in advance
Hey there,
In relation to the outlined questions:
1 &3. Sorry, these not possible by default.
2. Yes this is possible but you would need to separately purchase the Wp Job Manager Field Editor plugin
Please feel free to reach out once again in case of any questions.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hi I don’t need support but want to download purchased add-on from astoundify.com
It says the license needs to be renewed but upon purchasing (and astoundify terms) just says the 1 year is for support only. I should still be able to download and use the plugin with no support.
Please help – my envato account is linked to the astoundify account if you’d like to check + get back to me.
Thank you
Hey there,
To effectively assist you with your inquiry, we suggest getting in touch with our support team here:
https://astoundify.com/account/new-ticket/. Alternatively, email us at support@Astoundify.com or hi@astoundify.com. That way, one of our support personal can offer you guidance on this matter
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hi, John, Thank you very much for your reply! With kind regards, Joey, https://www.rawpassion.co.uk/
I am currently using Listingpro, but I am not happy with it due to a number of issues and am considering changing to Listify. It seems that Listify (with plug-ins) has most of the features that I need, but I have a few questions: 1) Can you add regions (city) and sub-regions (districts or areas) and then when a vendor is adding their listing they can select all of the sub-regions in the region? (for example, choose all areas of NYC?) 2) In regards to the “Book Now” button that you show in the real estate demo, can it be set to link to external links (website or whatsapp) with vary depending on what type of booking the vendor offers? 3) Is it possible for vendors on the website to add a PDF with price or product lists (instead of adding images)? Thank you!
Hi John, any help on this one? Would appreciate any answers or let me know if not clear.
Hey there,
Sorry for the late reply.
It seems that I replied to the wrong email on this.
In relation to the outlined questions:
1. Yes this is possible
2&3. Unfortunately this is not possible by default. It would entail some custom work to have these implemented.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hello,
I am facing an issue with the MapBox Maps. I have added the token/key but the map is not visible. I cannot see it. Likewise, when I click on “map appearance”, I do not see anything there. I have disabled the maps for now because clearly they are not working. Please could you advise.
Site: allvapestores.com
Thanks
To effectively assist you with your inquiry, we suggest getting in touch with our support team here:
https://astoundify.com/account/new-ticket/ or email us at support@astoundify.com. That way, one of our support personal can offer you guidance on this matter
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hello there, Is it possible to use the Block editor in WP 5+ for the “Listing” Content type? I would like to be able to have more freedom to add columns etc within a listing body? Many thanks
Hey there,
With respect to your question here, sorry, as for now you can only use the Classic block within Listings.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hello team Astoundify,
We are using listify theme in our website and we want to add “woocommerce bookings” plugin for booking the listing property.
Can you please help me out how can I configure the plugin for booking the listing property as mentioned in your the demo website (https://listify-demos.astoundify.com/rentals/listing/luxury-flat-near-downtown/).
We want exactly same in our website and it would be great if you will provide us the proper documentation, I hope you will help us to set this up quickly.
Awaiting a quick reply from your side.
Thank you. Regards
To effectively assist you with your inquiry, we suggest getting in touch with our support team here:
https://astoundify.com/account/new-ticket/ or else email us at support@astoundify.com. That way, one of our support personal can offer you guidance on this matter
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
I have the Search Icon set to ‘None’, yet on mobile devices the search icon displays in the top menu bar. This is confusing, please how we can hide the search icon on mobile devices? Thanks
To effectively assist you with your inquiry, we suggest getting in touch with our support team here:
https://astoundify.com/account/new-ticket/ That way, one of our support personal can offer you guidance on this matter
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Getting a PHP error on backend that it needs to be updated, running PHP 7.1 because going to PHP 7.2 gives me an error on frontend of website, also getting an outdated file listify/woocommerce/myaccount/form-login.php on backend.
To effectively assist you with your inquiry, we suggest getting in touch with our support team here:
https://astoundify.com/account/new-ticket/ That way, one of our support personal can offer you guidance on this matter
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
The way how the theme updates are going and movement of certain things, not really looking to spend money to support when the problem is more than likely a fault of astoundify etc.
Hey there,
With respect to your query here, this is a presales only channel. We are not in a position to provide proper support on this query within this channel as it would require further troubleshooting which is why we are asking you to open a support ticket on this.
We look forward to assisting you.
Thanks for your understanding.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Listify is dead, you guys bought Astoundify and still progress is slow, all these years nothing has happened, I’m about to not renew domain name and just scrap the theme and my business venture because Astoundify is DEAD.
Hey there,
I’m sorry you feel that way.
We are actually working on some new theme features. About the outdated template file, please email us at support@astoundify.com or hi@astoundify.com so that we can get to assist you on this.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hello John,
Thank you for your reply, i will send some screenshots over and hopefully you guys can help me out.
Kind regards Howard
Hey there,
Please email us to the provided emails so that we can get to quickly assist you.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hey John,
Already did yesterday with all you asked for and what i was suppose to do, so check on it please.
Howard
Hey there,
Sorry, we did not receive a feedback email from you on the requested details. Kindly email us the details.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Just resent the information via email, check again please, thank you.
Subject heading “Outdated File and PHP 7.2 Error on Website.”
Hey there,
Seems odd. I still didn’t receive the email. Would you mind sending it to my email hi@astoundify.com as well.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Ok, will send now.
Any update on PHP 7.2 error, do i need to turn in on the server to fix the error, please keep me updated.
Hey there,
I know this sounds frustrating, but I still didn’t receive your email. Would you mind contacting us on the form here? https://astoundify.com/contact/ I’ll prioritize in providing a fix to this within a few minutes after sending us the email.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Ok look out for it.
Sent… Thank you, much appreciated.
Any word if you got through with details etc?
Hey there,
Yes we can now have a view of your email.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Thank you for this John! https://charislifeworks.com/
Goodmorning, some pre-sale questions: - Which is the permalink of the listings? I would like the URLS is like www.domain.com/it/main-category/name-of-listing Is that possible? Does your theme set this URL like canonical? - Is it possible to assign 2 or more categories to the same listing? what about duplicate URLS? Thank you.
Hello. Can this theme be used for customers to find a freelancer?
Hey there,
Yes you can use the theme for this. However, if you wish to go for a more job-based setup, I would recommend checking out our Jobify theme.
Please feel free to reach out once again in case of any questions.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
I installed wp-job-manager-listing-payments-2.2.1 and the whole WP site crashes and is down
To effectively assist you with your inquiry, we suggest getting in touch with our support team here:
https://astoundify.com/account/new-ticket/ That way, one of our support personal can offer you guidance on this matter
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
I’m waiting for > 1 WEEK now for an answer to my support request that related to very basic questions regarding problems with the setup of Listify. How much longer am I supposed to wait? I have already sent a follow up and not received an answer. Is Listify still alive?
Hey there,
Unfortunately we have not received any support ticket from you lately. Please email us at support@astoundify.com for any support queries and we will be glad to assist you.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Because I (and other customers) weren’t able to log into the the ticket system and you had asked me to send an e-mail to support@astoundify.com, which I did, including a follow up without any response so far.
Hello, before buying your theme, I would like to find out whether you support other “free” maps or a feature to disable maps. Google now requires for billing to be enabled to use their maps. I am therefore looking for either free maps, maps that have large API request quotas without billing or just an option to disable the maps.
I am looking to replace my current WP directory themes: allvapestores.com and allcbdstores.com as they are both dead sluggish.
Hey there,
Yes it is possible to disable maps. The theme also provides an option to use Mapbox instead.
Please feel free to reach out once again in case of any questions.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hi, I know you replied me and told me my tickets are open, however, I am unable to login to Astoundify to access or reply my tickets. my email address is osaghaemdo@gmail.com and username (OsaghaeMDO)
Please I have cleared my cookies and tried using another PC,I have same challenge.
Hey there,
With respect to the raised concern here, please email us at support@astoundify.com and we will be glad to assist you.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hi, I have sent in the email
Hey there,
Sorry, we did not receive your email. Could you also kindly send it to hi@astoundify.com
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hello, If I use the installation service from Envato, can you guys also install booking systems (project for wp job manager, woocommerce booking and product vendors?)
Hey there,
In relation to your question here, unfortunately we do not provide this as a service. However, in case you have any questions on the setup, please feel free to raise a ticket here: https://astoundify.com/account/new-ticket/ or email us at support@astoundify.com
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community