423 comments found.
Hi,
Images which comes with the theme have licensed for us or not? We want to use some of them. If not can you give us the links of stock images because I didn’t find it in your theme page.
Hi there,
Please read this: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002244077-General-Info-On-The-Demo-Image-CopyrightIf there’s anything else, please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.
Support
Elated Portfolio part of
Qode Interactive
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hi, I can import demo content, stays at 64% for hours, can you help me? its urgent
Hi there,
Thanks for writing in! If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Hello, I write in suport a few times but no one answer me, and the demo content not allow me to upload, please answer me.
Hi there,
Sorry about this but we could not locate any request created from your Envato username, so could you please provide us with your request URL so we can check.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Hello, I am a bit disapointed by your support. I am facing very blocking problems and to receive an answer I have to wait more than 24 hours. I have been buying themes on Themeforest for a while and never had to wait so long to get an answer.
Hi there,
Sorry to hear this, however we do see that your request has been responded to within our usual response time that is within 24h.
Our team is doing their best to answer all of our customers requests and if you have any additional issues we would kindly ask you to continue the conversation with our support team.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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is theme compatible with some quiz plugins?
Hi there,
Thank you for writing in.
We have our own LMS plugin, which allows you to create quizes, lessons and courses, but we haven’t tested any 3rd party plugin with Academist.
Let us know if you have any additional questions!
Support
Elated Portfolio part of
Qode Interactive
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Is there any Elementer version?
Hi there,
Thanks for taking an interest. Our Academist theme does come with WPBakery plugin which is more than enough to build anything you do see on our website demo.
Do let us know if you have any additional questions.
Support
Elated Portfolio part of
Qode Interactive
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which plugin are compatible certificate of the courses
Hi there,
Thanks for taking an interest! Student certificates are not initially incorporated as one of the theme’s functionalities. Certificate should be created and uploaded by the teacher or school itself. It’s impossible to make a general template of the course, as topics of the courses are limitless. You could, however, add this with a third-party plugin, however please note that we have not tested any with our theme and we cannot guaranty theme compatibility with it.
Do let us know if you have any additional questions.
Support
Elated Portfolio part of
Qode Interactive
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Hello, before buying the theme we would have a question. If I buy / sell a course, then do I have a way to treat it as a normal woocommerce product? or since the purchase must be on the site? because we sell courses on an external platform.
Thank u
Hi there,
Thanks for taking an interest! All course purchases are going through WooCommerce payment system. You can as well check out the Academist user dashboard by clicking on the Login button in the header and using the following login credentials: Username: test Password: test
Do let us know if you have any additional questions.
Support
Elated Portfolio part of
Qode Interactive
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Hello! I have another question, is there a third-party plugin for checking students progression, or have to be developed by us? thank you.
Hi there,
There is no possibility to track a student’s progress, unfortunately as well as we can’t really recommend any 3rd party plugin for this purpose as it has not been tested for compatibility with our theme. But, you can always test them on your end. Thanks for unerstanding.
Support
Elated Portfolio part of
Qode Interactive
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Ok, when you say test them, I can see grades or if they passed the exams I put in each lesson?
Hi there, We have not tested any 3rd party plugin for this feature and if you need any assistance and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Hello! I want to know how to change the “lorem ipsum” text in the Studens/members tab in my course: https://academia.elfolder.com/course/introduccion-a-la-realidad-virtual/
Thank you!
Hi there,
Thanks for writing in! You can read more about it here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Hello. But is not in the blog post, is in the members tab included in the course. Cannot find how to edit it. Thank you!
Hi there,
You will have to edit the course page in order to change this. If you need any further assistance we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Hi, Where can i change the menuitems and layout of the usermenu of the black top bar on the upper right cornder once logged in with the items Account / Profile / Edit Profile / Wishlist / Courses / Logout I really would appreciate your help.
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Elated Portfolio part of
Qode Interactive
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Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Elated Portfolio part of
Qode Interactive
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Hi, I have a login widget in top bar and when the menu pops up I click but it doesn’t load profile, courses or courses wishlist. It does load account. Please help. Thanks!
I fixed it. I let it here for someone in the same case. You have to create a user-dashboard page with a user-dashboard template. Then it works.
Hi there,
Glad you managed! If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hello,
I have a working problem with the woocommerce plugin updated to the latest version. I had to downgrade to version 3.8.0 to make the Cart work again. Can you help me?
Thanks
Hi there,
Please note that due to safety measures related to COVID-19 the updating of our themes is a bit delayed but please note that we are working really hard on this and that we are constantly working on updating all our themes, however, we can say that the theme is compatible with the latest version of WordPress as well as it is compatible with the latest WooCommerce as well. You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out. At the moment we don’t have any ETA when this update will come out. You will for sure be notified when the theme update is out. We appreciate your patience and understanding and if you still encounter difficulties you can always send us a mail to helpcenter@qodeinteractive.com providing your purchase code in it and our support team will check this on your end.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Hi bro !! Thank for this amazing template. I have just one question, I would like the menu on mobile to open over the entire length to avoid scrolling inside the menu, how can be do that ? Thank for you reply.
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Elated Portfolio part of
Qode Interactive
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Thank 
Hi there,
Thank you!
Support
Elated Portfolio part of
Qode Interactive
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Hi there,
Thank you!
Support
Elated Portfolio part of
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Where is the certification? We have purchased your theme and have uploaded courses yet cannot find the certification despite the graphic appearing on the template. Please advise. Certification is vital to our LMS
Hi there,
Student certificates are not initially incorporated as one of the theme’s functionalities. Certificate should be created and uploaded by the teacher or school itself. It’s impossible to make a general template of the course, as topics of the courses are limitless. You could, however, add this with a third-party plugin.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Please can you direct me towards a third-party plugin that provides certification? The theme templates show s a certification graphic so it is fair to assume there was a certification function? Also, upload certificates where exactly?
Hi there,
We haven’t tested any plugin for adding certificates, perhaps you will find one that will work. We can’t however recommend any as they have not been tested with our theme.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Thanks, personally it feels a little disingenuous to have a “certification” graphic with a certificate on the pages if not only is it not a function but you are unable to provide guidance on a third party plug in or how to upload certificates into the course section. You are effectively promoting a feature that simply does not exist.
Hi there,
There are no certificates feature we implemented for courses, but you can always provide your users with a certificate in another way by sending it to them or simply consider using a 3rd party plugin for this feature. As we said earlier we can’t really recommend any as they have not been tested for compatibility with our theme however you are always open to test them on your side.
Please note that we have not stated anywhere that a certificate feature is included within the theme.
Thanks for understanding and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Hi, I’m thinking to buy the theme, but I wonder how does it cope with Woocommerce 4.2? I see that the last update was last year, can you please help me with that?
Hi there,
Thanks for taking an interest! Please note that due to safety measures related to COVID-19 the updating of our themes is a bit delayed but please note that we are working really hard on this and that we are constantly working on updating all our themes, however, we can say that the theme is compatible with the latest version of WordPress as well as it is compatible with the latest WooCommerce as well. You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out. At the moment we don’t have any ETA when this update will come out. You will for sure be notified when the theme update is out.
We appreciate your patience and understanding.
Support
Mikado Portfolio part of
Qode Interactive
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Thanks!
Hi there,
Glad we could help let us know if you have any additional questions.
Support
Elated Portfolio part of
Qode Interactive
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Theme is showing “Code is already registered for other domain”. This theme is incredibly hard to install and get running. You have to alter your phprc files, download 100 plugins. Refund needed! Refund needed! Refund needed!
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Elated Portfolio part of
Qode Interactive
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I want a refund or reset my license @author.
Now I have to sign up for yet another thing. Frustrating.
Hi,
If you wish to be refunded for your purchase, please submit a request directly to Envato Market.
Support
Elated Portfolio part of
Qode Interactive
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Thank you for resolving the issue!
You’re very welcome.
Support
Elated Portfolio part of
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Hello, I have tried to import the demo of Revolution Slider but it gives error. I have sent 2 ticket but the problem is not resolved. Please can you help me. Thank you
Hi,
Thanks for reaching us.
Support agent has been informed, your ticket will be answered as soon as possible.
Support
Elated Portfolio part of
Qode Interactive
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Is it possible to have a login for students and a login for teachers? Can students be assigned to teachers?
HI there,
Thanks for taking an interest! There’s no directory for teachers as it is for courses, but there’s a teacher page that displays assigned courses and teacher’s curriculum – https://academist.elated-themes.com/instructor/scott-brown/
The students have their own dashboard page that lists the courses they bought. You could check this and other functionalities by clicking on the Login button in the header of the demo website and using the following login credentials: Username: test Password: test
But there is no specific one for teachers.
Do let us know if you have any additional questions.
Support
Elated Portfolio part of
Qode Interactive
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Hi! Thank you for this great theme! I’ve a question about LMS/Woocommerce: is it possible to assign one or more courses to a user directly from the backend without making the purchase? Woocommerce give the possibility to create an order and assign it to a user, but the courses are not present in the woocommerce product list.. Thanks
Hi there,
All course purchases are going through WooCommerce payment system, so this isn’t possible by default for our theme. You can set Free course and require user to register before purchasing, which is somehow workaround for what you want to achieve.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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