39357 comments found.
Hello,
I bought AVADA a few days ago. I want the theme to be in Spanish. I followed the instructions of Theme Fusion, but the theme did not change to Spanish. I have sent a ticket to support and the answer tells me that they think they have a problem with the location of their computer and that it is blocking them and that they cannot enter in my WP Admin URL.
This is their response:
“This is actually an issue with the location I believe, what i see is this which means my IP is restricted”
Please I need the theme in Spanish.
Could you please send the ticket to another person with best location.
Thanks in advance
Hi
Thank you for the info. We have requested a team member from a different location to check the ticket and get back to you.
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
PRE SALES QUESTION: I need a design that has the menu below a header image/slider. Is that an option with this theme? Thanks!
Hi,
We have an option where you can choose to show the Header (and the menu) after a Slider. You can find more info about that here
We also have a header builder in development/beta testing that’ll be released in the coming weeks. It’ll let you build a custom header as you please. So you can have all kinds of header layouts like that.
Thank you. – Abbas
Members (not subscriber) witch plugin is supported by AVADA themes if site will not use wooCommerce? some like: User Profiles Made Easy – WordPress Plugin, or/and Members – Membership & User Role Editor Plugin
Hi,
Can you explain exactly what purpose you plan on using Memberships for?
We have an addon for our fusion builder that you can check out more about here – to see if that fits your needs. Please do note, for addons support, you’d need to talk to the addon developers.
Thank you. – Abbas
Sample what members will have special view details or link to special share Google Drive file:
if I have a swim team: (news page have all general details about events, but family last name will be under [block private] Last Name – responsibility [/ ...] this way swimmer get general info.
or case 2 member will have access to link download from GoogleDrive shared file [private] Click here “File descriptions results” [/private]
Hi
Thank you for the details. We do have an article where we have few plugins that we have mentioned (for membership). Please do refer the article here
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi, can I use Avada for more than one website with one purchase?
Hi,
One license is required required for each live/production website that you use Avada on. So e.g. if you need to use Avada on second website than an additional license is required.
For more info on licensing, please see our post here
Thank you. – Abbas
Hello, can you please provide information on where I can license the stock photos used in the theme? I am using the driving school theme.
I looked through previous answers but the link provided on other posts directs to a 404.
Hi
We do have a small documentation that refer to this issue. Link here
You can also do a reverse image search to check for the source of the images
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hey there, is there any way, how to disable avada translations? Unfortunately i can’t understand settings in my native language 
Is there any way how to do in settings or I must edit functions.php / delete Avada.pot file?
Hi
By default, Avada would not be translated unless the translation files are added. (it will be in English). If you want to delete the added translations, please delete any language files added in wp-content/language/themes (if you have added it in this location)
As a precaution, please do ensure that you make a complete backup of your site which can be restored
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi there, I have an issue concerning the use of Mailchimp for WP plugin. I’m trying to create a “submit to newsletter” form featured in the footer but for some reason the form does not inherit the theme (and the rest of the website’s) button appearance. It looks like an old 90’s windows button and I can’t seem to change that anywhere. I’ve used the plugin with another WP website and another theme and it worked fine but no matter what I do it doesn’t here. Tried deactivating the plugin, removing the API code and creating a new one, deleting the plugin etc. nothing works. Hope you can help me. Thanks.
Hi,
Since its a 3rd party plugin, we do not offer design integration for it. For plugins that we advertise integration with e.g. the Contact Form 7 plugin, their forms will style like Avada without issues.
As this is not our official support channel and is meant for pre-sale queries / generalities, I suggest creating a support ticket here -> https://theme-fusion.com/support/ – and our support will be glad to assist with the styling and guide you further. How to register for support -> https://theme-fusion.com/avada-doc/getting-started/avada-theme-support
Thank you. – Abbas
But is there a way to connect Contact Form 7 plugin with Mailchimp? I need to send out newsletters using Mailchimp and also collecting the emails on that platform. Is that possible using Contact Form 7?
I need an answer, please. I have spent the whole day trying to install The . All Php errors have been fixed and all Green and still demo will not install.
There is no list anywhere? Where do I go from here?
How To Import Demos Through The Alternate Method Step 1 – Install the required and recommended plugins for the demo you want to import. For example, Fusion Core, Revolution Slider, Layer Slider and others that may be listed.
Step 2 – Install and Activate All-in-One WP Migration plugin.
Step 3 – Below is a list of our demo backup files. Download your desired alternate method demo backup file to your computer. NO LISTS
Hi,
You would need to login to our support site and have your purchase code added in the my account area for our alternate demo download options to show on this page.
You can go to the my-account page here, login and then add you purchase code on the Register Envato Code tab.
Thank you. – Abbas
We renewed our support for another 6 months but I can not access tickets over on Theme fusion. Do I need to create another account?
Hi there
I can confirm that your support is active. Please log out of your support account and then log back in, to refresh the status.
Thank you kindly, MB
Hi,
I purchased your theme a little while ago but I am currently trying to update some information on my pages but it keeps coming up stating….
There was a problem with your action. Please try again or reload the page.
I cannot save anything now on the site.
Please can you advise?
Thanks Glenn
Hello Glenn
Please double check if you have an admin-ajax.php error in console on your browser when this error appears, you may need to get in touch with your hosting provider about this, also please read this article here => https://bit.ly/3hPZcep
If however the issue persists, please open a support ticket and our team will get back to you as soon as possible.
Click Here To Get Avada Support
Thanks
-Ammar
Before buying the theme I have a couple of questions:
- does the theme supports 3rd parties shortcodes to be put onto the builder?
- I need images to be automatically fixed at the bottom of a container and not on the top? Something like this:
There are two diiferent-height images but they are anchored to the bottom of the div, not to the top. I need this to be fixed, not to work everytime on the matgin-top or padding-top.
Let me know!
Hello @nicolabet84
You can always put custom code inside our code block or text block element, however we can not provide any guarantee about 3rd party plugin or Shortcode in that case, for the images to be aligned itself you will definitely require some custom CSS unless you want to assign them to the background of the column.
Thanks
-Ammar
hi there – I am interested in extending my support but previously had seen it was far less than is currently advertised $42. Is this correct? I am just looking for a little help for 2 weeks and don’t want to be posting to the comments here 
Hi Ben
Please check your email inbox, we have reached out to you to help.
Thank you kindly, MB
I am trying to install demo of ONE PAGE – ADVENTURE, but the slider does not import. How can I fix that??
Thanks!
Hi
We do see that you have valid support. Can you please send in a ticket and our support team will help you add back the slider
Please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi, I just bought the theme. I have a question, if I Install the theme and validate the token in a temporary domain can i deactivate after finished and activate the token in the final client domain?
Hi,
Yes, that is fine as long as you delete Avada from the temporary domain once the site is moved to the final domain.
If you need to use Avada on two live/productions sites e.g., then a second license is required.
For detailed licensing info, please see our post here.
Thank you. – Abbas
Do the forms work our fo the box as shown in the demos? For example, the Book Now form on the Driving Scholl demo. Does this work as shown or are we required to code this?
Hello @KadyPakalolo
No form is required to be coded, we do use Contact Form 7 plugin for forms, so if you import the demo you will get the form too or it can also be easily created using Contact Form 7 without any coding knowledge, if you need further assistance with this, please open a support ticket and our team will get back to you as soon as possible.
Click Here To Get Avada Support
Thanks
-Ammar
Hi, I am trying to upload a custom font, but when I try, it gives the an error saying it is not permitted due to security reasons. Do you know the next step I need to do to fix this?
Thanks
Hello @yetilink
This maybe due to the reason that your hosting provider have blocked some extensions, you will need to make some adjustments into the wp-config.php file actually, do get in touch with your hosting provider about this, if you need any further assistance please open a support ticket and our team will get back to you
Click Here To Get Avada Support
Thanks
-Ammar
sorry,”Install & setup with Envato Studio for $50” Does this include Accelerated Mobile Pages (AMP)? I have downloaded it, but it has not been installed
Hello @ayumi0037
The $50 Installation service and fee is actually not from us but ENVATO studio itself actually, however you don’t have to pay $50 at all because theme Installation can be done yourself easily and we have very detailed documentation as well as videos available for it, please see the links on how you can install Avada yourself in easy steps below.
How To Install Avada from WordPress => https://bit.ly/2V7eJwu
How To Install Avada using FTP => https://bit.ly/2Bwzwm2
For the AMP plugin, you can actually install it from Appearance > Plugins section and there should be no issues.
If you still need our assistance with this, please open a support ticket as you have a valid support.
Click Here To Get Avada Support
Looking forward to assist you
Thanks
-Ammar
Is it possible, to purchase your theme and installing it locally (instead of production server) to be able to configure the layout, and then move to production?
Where are the many configurations stored? (in order to transfer them from local server to production server, without having to reconfigure everything again).
Is OK to register the product locally and then on the production server? (so we can also test the plugins that have to be downloaded?)
The above questions are for a store with woocommerce.
Thank you in advance.
Hi
Yes, you can install the theme locally. We do have an article on how this can be done. Please do refer the article here. Once you do have the local site ready, you can install the theme in the standard manner as you would in the an online WP install. Documentation here
Also, yes, you can definitely transfer it from local site to development later on without any issues and you can read all about it here => https://bit.ly/2YovB3Z
Everything is actually stored in database, however you don’t have to do it thru database and you need to simply follow the instructions here to copy the styling => https://theme-fusion.com/documentation/avada/install-update/backing-site-theme-options/
We look forward for you to be a part of the fastest growing theme community
Thank you, Shaminder
Thank you Shaminder for the fast answer and information provided!
You’re most welcome
Hi! i need to hide my menu on mobile devices i try with CSS but still not workıng.
can yu help me please! ..thanks
i tried this:
1..fusion-mobile-nav-holder { display: none; }
2. .fusion-mobile-nav-holder.fusion-mobile-menu-text-align-left.fusion-mobile-menu-indicator-hide { display: none; }
.i tried to force it with !important; but didnt work.
Hi
Are you trying to hide the complete mobile menu? If you have the header break-point set to 800px then you can use CSS snippet here
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
I just purchased the theme and… you guys are totally damaged! Asking me to provide access to all my purchased items, downloads and so on and so on. I disagree so how do I activate the theme now?!?
“16. Don’t use the API, the content, or the information in any manner or for any purpose that violates any law or regulation, or the rights of any person, including but not limited to intellectual property rights, rights of privacy, or rights to personality.”
So you are demanding to be granted access to: View Your Envato Account Username, Download Your Purchased Items, List Purchases You’ve Made and Verify Purchases You’ve Made – in order to get a full access to offered and purchased product and services.
I disagree and I have that right. You can access my username and purchase code.
I managed to download the required plugins from your website and upload them to my website. I installed them and…. WTF
“Following data is sent to a ThemeFusion server located in the US to ensure that patches are compatible with your install. PHP Version: Server Software: WordPress Version: Avada Version: Encrypted Site URL:
We will never collect any confidential data such as IP, email addresses or usernames.”
I dont remember allowing you to send anything from my website anywhere! You are totally messed up. Is this the best seller on envato??? Theme that does not respect personal information??
Hi,
There is some major misunderstanding here. The Token permissions you set allows access to downloading the theme files, our prebuilt websites and the bundled premium plugins. We do not store that info on our servers – the token stays only on your WordPress installation. If you remove the registration info/Token from the Avada registration page in your WordPress Dashboard e.g., you will notice the access to download premium plugins is removed.
So if you wish, you can keep no Token there, and will be able to manually install the theme, plugins and our prebuilt websites (via the alternate demo downloda method).
For the patches, as the message states, we do not collect any data that can be used to identify you. Its only anonymous data like your WordPress version, PHP version and allows you to receive timely patches that are compatible with your WordPress/PHP versions.
If you have further queries, please ask away and we can discuss this further but we take user privacy very seriously and follow industry standards to ensure this.
You can find our detailed Privacy Policy here.
Thank you. – Abbas
I dont care about your privacy policy since I did not purchase the theme from your website. I purchased it from envato (themeforest).
I already red this: https://help.author.envato.com/hc/en-us/articles/360000481263-WordPress-Theme-General-Requirements That: https://build.envato.com/terms/#what-is-ours And that: https://forums.envato.com/t/updated-wordpress-requirements/173223I know you can lock some parts of your theme as demos, etc. However, you did not state that in your sales page here on themeforest so I did not know that i have to grant access and if you tell that is misunderstanding … well how should i know if the token is not send from the patches with the other information which i did not agree to be send? Can I? So now i have to spend the time to investigate how secure is your theme because you totally disrespect users privacy. When I say you i mean avada theme not you Abbas.
Is simple as that “We do not store that info on our servers – the token stays only on your WordPress installation.” You have send information out from my website without asking for permission and I can not be sure what or when you are going to send next time.
Hi there
In everything that we do, we take privacy very seriously, and there is no dissemination or storing of any personal information anywhere and at any time. As is the case here, API’s are used to validate only specific data. An API is a set of routines, protocols, and/or tools used for building or managing software applications.
Now to clarify and explain how this all works, there are two points to note:
- When you register the theme via a secure token key that you generate, no personal information is stored, and the data validated against the Envato API is as follows http://bit.ly/2KXk3eJ – There is no personal information. Once registered, the system verifies that the purchase is valid, and then you can install the two required plugins.
- To display the patches (in the Dashboard) that are relevant to the installed themes version number, the following information is sent to the US server for validation https://d.pr/i/eMR3ES – As you can see and at no point is personal information stored anywhere, which is made clear.
So to summarize in layman’s terms, the first point above is to register securely and to assist us in mitigating piracy. For the second point above, the patches you see in the Dashboard are specific to the version of the theme you are running. If you are not running the latest version of the theme (for example), you will only see the patches related to that specific version of the theme. Patches released for (example) version 6.2 cannot be applied to version 6.2.3, and so on.
Thank you kindly, MB
