23241 comments found.
Hello, @welcome-store1358,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
@media (max-width: 767px){
html #topcontrol {
display: inline-block !important;
}
}
Regards, P-THEMES.
its work, Thank you
You’re Welcome!!! 
There is a bug with the one page category ajax loader on elementor. When you change currency using wpml currency switcher and scroll down the ajax load won’t switch currency. in order to solve that you can use the following:
add_filter( 'wcml_multi_currency_ajax_actions', function( $actions ) {
$actions[] = 'porto_woocommerce_shortcodes_products';
return $actions;
} );
Hello, @wisharabia,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Regards, P-THEMES.
I did dear from another account and now on this one too. I am not asking a question here but reporting a bug and a solution so that you could apply it on the main fork.
Hello, @wisharabia,
Please report the issue via our support system with a support ticket, so that our experts will look it for you and if finds the issue then forward that to the development department for testing in deep and try to solve it with the future upcoming updates of the Theme.
Regards, P-THEMES.
Hello,
How can I disable the “Vendor” tag on the website. I am using demo22 with Elementor.
https://postimg.cc/CZqh45gB/659bd73cThank you
Hello, @jimjud,
This is coming from Dokan Multivendor plugin, You have to turn it OFF and the issue resolved.
OR
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
.woocommerce-account p.form-row.form-group.user-role label.radio:nth-child(2) {
display: none !important;
}
.woocommerce-cart .shop_table dl.variation dt {
display: none !important;
}
.woocommerce-checkout .shop_table dl.variation dt {
display: none !important;
}
Regards, P-THEMES.
Hello,
Thanks for answering. What is css code to hide this section:
https://postimg.cc/p9LygKVG/62bf0006Thanks
JD
Hello, @jimjud,
Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
ul.product_list_widget li dl dt.variation-Vendor {
display: none !important;
}
Regards, P-THEMES.
Thanks
Your porto carousel isn’t working after update as it should. Please check it…
Hello, @kliudziau,
Yes, I have tested it at my end, and you are right, Porto Carousel element is not working with the latest Theme update, we already take this with the development team and we are working on it, we will release another update as soon as possible with fixed this issue, for now, please use simple carousel WP Bakery element and be patience till the new update of the Theme.
Thanks for your understanding.
Hello,
Its not working to me after your latest update. Is everything OK on your side?
Hello, @kliudziau,
Yes, we have solved it with the last update of the Theme, Its working now
Regards, P-THEMES.
Hello, Unfortunately it is not working to me. I thought it my be because of older Visual Bakery, but I updated all plugins, but still. Its not working..
Hello, @kliudziau,
Please deactivate all the third party plugins including the cache plugins and check back your site after removing the browser cache, If this will not work for you, then please purchase the support extension first and then contact us via our support system with your site WP Admin Login details so that we will check and solve it for you because your 6 months of support period is expired from 17/04/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
There is no option to import the demo “SEO2” when using the setup wizard. How do I import this demo? https://www.portotheme.com/wordpress/porto/seo2/
Hello, @Lzhuang,
This is because you are using the old version of the Theme: https://postimg.cc/XZHCqCZw
and the Demo SEO2 has been added with the latest version of the Theme, so you have to update the Theme first and then you will be able to Import that Demo on your site.
ChangeLog:
https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
How to update the Theme:
https://smartwave.freshdesk.com/en/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
Regards, P-THEMES.
Dear Support,
The name of my account needs to be changed. (Company change the name manager). Can I chage it form profile ? And additional information ?
I suppose thats will not be a problem for future theme updates for me.
thanks regards, Candle Art
Hello, @RosaMaria_,
If you want to change the name of your Envato(ThemeForest) account then you have to contact Envato for it: https://help.market.envato.com/hc/en-us/articles/202821620-Contact-Us
And if you want to change the name of your P-Themes Support account then contact us via our support system we will change it for you.
Regards, P-THEMES.
Dear Team. Pls help me . I just installed demo content Shop 22 . and header means and search aria looks not same like in demo. I believe something missing. check screenshot pls https://monosnap.com/file/am6Xpl6m4dVAZy6H6BmcXqSNLvwdcV can you help me make same like in demo ? and also mobile version button looks not correct https://monosnap.com/file/zs00aADQLyzpVCWdzox2qt0NCwPJsT
Thank you in advance.
pls note . This view which I send to you showing on Safari browser ( MacBook ) on PC Opera browser showing all good .
Hello, @sergiivas,
Your site is on Maintainance Mode and I am not able to see it, Can you please turn OFF the Maintainance Mode and let me know again so that I’ll check your site at my end and provide you the best possible solution for it: https://postimg.cc/gLpB0QLX
Regards, P-THEMES.
you can check now.
Hello, @sergiivas,
Not only on Safari but on Chrome also I have tested your site and it is showing like this: https://postimg.cc/30Nw4Sv1
And here is the screenshot of our Demo Shop 22:
I have also checked your site on the mobile version as well and it is showing fine: https://postimg.cc/2VppB9h5
I can only see the 2 differences between your site and our Demo site, and those are:
Search Form and Sidebar Flash Sale part, other is just the cache issue at your end nothing else, please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
Now, For Sale Flash part, Please edit your Home Page and you will find “Porto Sale Product” element has been set, it means it will show all the products on your site which are on sale and edit that element and change the setting in it as per your requirements OR simple remove that element and use any other element at that place which better meets your requirements.
Regarding Search Form, you can change its size using Custom CSS, please contact us via our support system with your site WP-Admin Login details so that we will check and solve the issue for you on your site.
Regards, P-THEMES.
Amazing theme
Thank you very much
Does your theme allow us to test the seller function before purchasing your theme?
Another question – is it possible to use it for Multi-vendor? if your answer is yes, do i need a plugin or does your theme already have the necessary tools?
Hello, @diousantos,
Sorry to say that but you can not test the backend before purchasing the Theme, and you can check the MultiVendor Demo here:
https://www.portotheme.com/wordpress/porto/shop22/
Yes, you need the plugin, Dokan multivendor plugin is already included in the Theme package.
Regards, P-THEMES.
Hello, I need to deregister a license from a domain that I haven’t access, but I have the license.
Hello, @hbasoglu,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hey there. Does this theme support all functionalities of dokan professional? Because i found dokan tag mentioned nowhere. Looking forward to your rply
Hello, @rushi99,
First of all, thanks for showing your interest in Porto WordPress.
Yes, Porto WordPress fully supports Dokan plugin.
Regards, P-THEMES.
Do we get this images with this theme and can we use it in our website?
Hello, @rushi99,
Which images are you talking about? Can you please explain it a bit more clearly if possible with the help of screenshots.
Regards, P-THEMES.
Hey How to change theme after setting up a theme in other layout. What i mean to say is i have selected shop11 first but now i want to change it to shop6 . Can i do that with out loosing any data or what is the best way to do that
Hello, @rushi99,
You can simply go to Porto >> Setup Wizard >> Demo Content and click on Shop Demo 2, Now click on details and un-check override existing content as showing below:
This will Import the Demo for you on your site but will not override your old/existing content which you have on your site, example pages/posts/products/custom-post-types etc… and vice versa if you check it before importing the Demo content.
Regards, P-THEMES.
Hello The theme of Porto is really great! I have 1 license for this theme. We want to use it on our e-commerce website. But we need to add some special options. Can we get paid support from you on this subject? I will give you detailed information about the arrangements by taking a screenshot. Is there a faster way to communicate like live support?
Hello, @Baribo,
If you want our paid Customization services you can directly contact our Customization team:
https://www.portotheme.com/wordpress/porto/documentation/support-customization/
Regards, P-THEMES.
I sent mail 4 times, but there was never an answer. This is not pleasant !
Hello, @Baribo,
Please contact us via our support system with this comment link so that we will share you with another email of them.
Regards, P-THEMES.
Hi, I am interested in buying this beautiful theme. However, I have following pre-sales queries. 1) Share a link indicating Mobile Optimized Layout options (especially sticky header/Footer menu bars for mobile).I could not find any ready example/ Demos. 2) In Product layout section, do you provide section to add custom images/ icons etc (Example : Flash Sale, Trust icons etc). Is this possible ? 3) Our line of business is Garments/ Fashion. Is there an option to show Size chart icon on product layout page?
Thanks
Hello, @Sash21,
First of all, thanks for showing your interest in Porto WordPress.
1. Porto WordPress all Demo’s are Mobile Optimized and fully responsive, you can check anyone on Mobile.
https://www.portotheme.com/wordpress/porto_landing/
2. Yes, you can add the content on Shop/Category/Single Product Page using Blocks as per your requirements.
Regards, P-THEMES.
Thanks…Have purchased the theme…Looking forward to a positive experience.
Hello, @Sash21,
Hope you will love it and always find the positive response. Welcome to Porto Family .
Regards, P-THEMES.
Hi a real quick answer needed can i use it for wholesale purpose also want to use it for request a quote purpose please answer i want to buy it now need a propmt reply
Hello, @Code_Cude,
First of all thanks for showing your interest in Porto WordPress.
Yes, you can use the Theme as for wholesale purpose, you can turn ON the catalog Mode and you can hide the Add to Cart button and Price of the products as well and then Customer can directly call you for order.
Regards, P-THEMES.
Thanks for Real Quick answer I want this theme just for my registered users only those can login to their dashboard and see the product prices and then order in bulk Means type B2B Bulk orders is that possible
and only those customers should be able to login who are verified by us and only those can see the price of products once they have logged in is that possible ?
Please reply
@PT-Support2
also tell me can it support RTL Language Arabic
Hello, @Code_Cude,
Registration can be handeled by WooCommerce and our Theme does not have any influence on it, BTW WooCommerce has the functionality which only allows those customer to purchase which has an account on your site as showing below:
No, This is not possible to show the price to customer’s when they logged in, using Theme Options you can completly hide the price from your site or completly show, if you show only for logged in users then you can try with any third party plugin which better meets your requirements.
Regards, P-THEMES.
Hello, @Code_Cude,
Yes, Porto WordPress support all RTL languages and its fully ready and compaitable as RTL.
Regards, P-THEMES.
RTL Language please ?
Hello, @Code_Cude,
You can check it on my test site here:
http://hubdatasolutions.com/pearl/porto/shop3/
Regards, P-THEMES.
Thanks any third party plugin for showing price only to registered users ?
Hello, @Code_Cude,
Porto has Its default functionality as well, under Porto >> Theme Options >> WooCommerce:
Regards, P-THEMES.
Hi, I purchased the theme and it’s great. I’ve managed to change the font and size in the Main menu but I cannot seem to change the font size in the Top Navigation menu? Please recommend what to do.
Hello, @petrusjansen,
Can you please share the URL of your site and the screenshot of the Menu you are talking about so that I’ll check and provide you the best possible solution for it.
Regards, P-THEMES.
Hello, @petrusjansen,
I am sorry but I also asked for the URL of the site, that has been changed using Custom CSS, your site is on Maintainance Mode, please share the Maintainance Free URL of your site so that I’ll check and provide you the Custom CSS for it OR if you are not comfortable to share your site URL here then contact us via our support system with your site WP-Admin Login details so that we will check it for you.
Regards, P-THEMES.
Hi, maintenance mode turned off
Hello, @petrusjansen,
Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache and change the value in the given code as per your requirements.
#header .top-links > li.menu-item > a {
font-size: 20px !important;
}
Regards, P-THEMES.
Thank you, it looks better. But how to get the menu links on the right exactly the same as menu links on the left?
Hello, @petrusjansen,
Can you please share the screenshot that what you exactly wants.
Regards, P-THEMES.
Menu on right should look just like menu on left, also the sub-menus the same please
Hello, @petrusjansen,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
#header .top-links .narrow li.menu-item>a {
font-family: Mallanna;
font-size: 17px !important;
font-weight: 400;
line-height: 30px !important;
letter-spacing: .33px;
}
Regards, P-THEMES.
Thank you for your assistance. All good now!
Hello support,
Can I edit the footer information in footer.php from my filezilla ? I can’t by Porto – customization theme. (I dont know if third party). Y have tried all you told me before.
thanks, regards
But in child theme I don’t have the footer.php. What I can do ?
Hello, @RosaMaria_,
Can you please contact us via our support system with your site WP Admin Login details so that we will check and provide you the best possible solution for it with video.
Regards, P-THEMES.
When will this theme be updated to the new buddypress 6.0?
Hello, @Fabekid,
The latest version of the Porto WordPress Theme is fully compatible with the latest version of BuddyPress 6.0.
Regards, P-THEMES.
Hi! My theme’s css breaks when I’m upgrading! Is there some quick fix for that? Thanks! Regards!
Hello, @d_reyes,
Can you please share the screensshot and the URL of the issue so that I’ll check it for you and provide you the best possible solution for it.
Regards, P-THEMES.
I’m editing the theme in “Porto child advanced options” but any change I do is not reflected in web page.
https://www.candleart.es/007.JPGthanks, Joaquín
Hello, @RosaMaria_,
Please read and follow the instructions written in the below-given article:
https://smartwave.freshdesk.com/support/solutions/articles/5000612747--14-unable-to-change-color-settings-or-setting-from-theme-options-cache-problem
Regards, P-THEMES.
Hey great job on the new UI. Looks awesome! Keep up the great work.
Thank-you kindly, @bhoudekl! We are thrilled to know you are enjoying your time with Porto! Those are incredibly kind words, That is exactly what Porto and this team are all about, we do our best to be the best, We hope you are enjoying the latest update and look forward to continuing to work together!!calcu
