26686 comments found.
Hi, i bought 3 licenses. You helped me with this in the past, but can’t find where is it. My client want to integrate the facebook messenger button, but it places right in the same position of the “back to top button” can you please give the css code to move it just some 20 pixels up. Thanks.
Hi,
Please provide us with your website URL and we’ll see what we can do 
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The Facebook Messenger Chat button is overlapping the “Back to top”Button
Hi there,
You could try to add this code to Qode Options > General > Custom CSS
.fb_dialog.fb_dialog_advanced.fb_customer_chat_bubble_animated_no_badge.fb_customer_chat_bubble_pop_in {
bottom: 94pt !important;
}We hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
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Thank you Very Much.
Hi there,
Glad we could help!Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
hi, after updating from version 16.4 to the latest one just downloaded, the site has many errors, why? I have restored the old version but how do I update correctly? The support has expired and I cannot write to you directly, I hope that for this type of problem you will still help me … Thank you
Hello,
Thank you for reaching us!
Please follow this guidance on how to update Bridge theme properly – https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002480038-How-To-Update-The-Bridge-WordPress-Theme-And-Bundled-Plugins
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hi, now I’ve upgraded correctly and don’t see code error in pages, butthere are pages ok and pages white without contents and without code error… why?
Hi,
Please send an email to helpcenter@qodeinteractive.com and include your site URL and one of our support agents will assist you.
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Hi write to helpcenter@... 3 days ago and I have not received any response. Will they answer me or will they never?
Hi,
Can you please let us know which email you used to send your request, because we don’t have tickets older than 24 hours. Thank you.
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info@k**web.net and I’ve reiceved automatic reply that says: Thank you for contacting Qode Interactive Support Center. Your request (47780: helpcenter.qodeinteractive.com/hc/requests/47780) has been successfully submitted, and one of our agents will get back to you as soon as possible.
Hi,
Thanks for that. We located your request. Support agent has been informed, your ticket will be answered as soon as possible.
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PRE-SALE QUESTION: Does your theme have a header and footer builder?
Thank you.
Hello,
thank you for taking interest in our theme!
No, our theme is using header and footer modules which are connected to theme options for easier management and widget areas for easier customization. All of that is included in item package and works out of the box when you install Bridge theme and required Core plugin.
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Is there a translation for pt_BR?
Hi,
No, there’s no pre-included translation for any language, but our theme is translatable via WPML or Loco translate plugins.
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Hi team, I’m finding it difficult to keep up with your weekly theme updates. Have you considered making them a more manageable monthly update?
Hi,
Thank you for reaching us.
We are releasing updates on a weekly basis because we are developing new Bridge demos and fixing reported issues that need to be fixed in order for Bridge to work seamlessly for all our users. Also we’re including new versions of bundled plugins, since they are released more often than usual. In case you’re not having problems with any functionality and you don’t wish to import new demos, you may ignore weekly theme updates and update your theme on a monthly or quarterly basis.
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Hi, I have purchased and installed the theme, however, it cannot be displayed properly: http://ixnunby.cluster028.hosting.ovh.net/ When I checked system information on wordpress.org it says: PHP Post Max Size 130M. (The current value is insufficient to properly support the theme. Please adjust the value to 256 in order to meet the theme requirements). See screenshot here: https://ibb.co/PZjBGrf
I currently have this hosting: https://www.ovh.co.uk/web-hosting/web-hosting-personal.xml?_gl=1*jrfsf9*_gcl_aw*R0NMLjE1OTE1NDIzMDku Which hosting should I get that could meet this requirement? Whether from OVH or another company. OVH suggested getting a VPS: https://www.ovhcloud.com/en-gb/vps/compare/ Could you please recommend one? Possibly from a company located in Europe and under 10€/month. Thank you!
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
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good morning,
all of a sudden the “Revolution Slider” slide has stopped working, I am attaching the reported error.
See Attachment; https://file.io/O22sO86u
Do you have any idea? thanks for any response.
Hello,
Thank you for reaching us!
Unfortunately your screenshot is broken, so we couldn’t really see the problem. Please make sure you’re running on the latest Bridge version and latest versions of bundled plugins. See how to update here – https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002480038-How-To-Update-The-Bridge-WordPress-Theme-And-Bundled-Plugins
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See Attachment; https://www.jocogroup.it/error.jpeg
Hi again,
It seems like this error is related to some external 3rd party plugin whose JS in in conflict with Rev Slider. Please disable all 3rd party plugins you may have installed and try again. If the issue persists, send an email to helpcenter@qodeinteractive.com and include your site URL and one of our support agents will assist you.
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Hi: - How I can disable the option tab curriculum and member on this page. - How I can delete the word FREE. - How I can give more margin between the tab and the footer.
Everything is on this page: https://bridge231.qodeinteractive.com/course/megamarketing/- I tried load this question on your support but this page sayd that: “The purchase code is invalid”.
Thank you!
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Regarding purchase code, please see how to find it here – https://helpcenter.qodeinteractive.com/hc/en-us/articles/360004160358-Where-Is-My-Purchase-Code-
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hello, my purchase says, it has been registered with another domain. How do i use it on another domain? Because i cannot remember which domain used it for.
Hi,
Thanks for reaching us.
Please send an email to helpcenter@qodeinteractive.com and include your site URL and one of our support agents will assist you.
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Hello, i purchased this theme many years ago but don’t think I used it in the end. I have installed theme on new site but it says “Code is already registered for other domain”. However i have checked all my sites and cant see any of them built with Bridge. I would like to use this template on my new site. If you know which site it is used on and its active then i will purchase another license. Please let me know. Thanks
Hi,
Thanks for reaching us.
Please send an email to helpcenter@qodeinteractive.com and include your site URL and one of our support agents will assist you.
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I purchased this theme again for the 4th time for a new client. I am currently doing the setup on a demo server. I would like to know how I can switch the license to their new hosting domain when ready while being able to transfer the setup to the new host? Meaning. If I activate the purchase code on the new hosting site, how can I transfer the demo to the new site since the layout requires activation? Thanks in advance
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
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Pre-Sale Question: I was wondering if this interactive text is a custom code? I can’t find it under “Elements” https://bridge293.qodeinteractive.com
Hello,
thank you for taking interest in our theme!
This is a special shortcode that is developed later for new Bridge demos. It is included in Bridge theme when you purchase and install it. Coding knowledge is not required, you just insert an element to your page and change text and images to your desire from page back-end options.
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PRE-SALES QUESTION: I need a theme that has the menu below the header. Do you have any themes that have that option?
Hello,
Thank you for reaching us.
Here’re all header types available in Bridge theme – https://bridgelanding.qodeinteractive.com/elements/headers/
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Hello, I purchased a second license of Bridge & activated. I reset the database and lost the activation, now it says “Code is already registered for other domain” when I try to register. I registered on your help site, but I cant stay logged in to open a ticket. How do I fix it and be able to login to open a ticket.
Hello,
Thank you for reaching us!
Please see here how to register and submit a ticket because you need to do that in order for our agents to help you out with this – https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002745418-Welcome-to-Qode-Interactive-Help-Center
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We buy the them time ago, and when try to install a demo content say: Something went wrong. Please contact support. How to fix?
Hello,
Thank you for your purchase!
If you click on this link you could see helpful step-by-step guide on how to import demo content successfully.
If you still can’t handle this yourself, you could always submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
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Not work because not make the full import, and I can’t submit a ticket because the purchase code said is out of support time
Hello,
We see that your support period has expired and what you’re asking is defined as a support request. We have developed number of helpful articles regarding demo import, as well as some helpful videos, which you can see here – https://helpcenter.qodeinteractive.com/hc/en-us/articles/360004511038-How-to-Import-Bridge-Demos-Made-with-WPBakery
Therefore, we would appreciate if you could extend your support period and submit a ticket to our Help Center so our agents can help you out more with this issue.
Thank you in advance!
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Hi, I have an issue with anchors on mobiles. It does not go to the anchor but it stops in the middle of the page, not where the anchor is. Can you please tell me what could be wrong? thanks, Alex
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
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can Qode Slider sync an audio track or audio loop with its slides? Could not find the upload section for an mp3 or wav file. If yes how can it be done? We would like to have an audio track synched with the slides so it can be made to start at the very beginning or maybe at slide 5 and stop at slide 10 – something like that. Are there any audio loop/track for sliders WP plugins?
Hello,
Thank you for reaching us!
No, unfortunately not. Qode Slider does not support audio files. Unfortunately we haven’t tested any other plugin for that matter, so we can’t recommend any. Even Revolution Slider which is bundled inside the package has dropped support for audio sliders because of compatibility issues with different browsers.
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i want rest my licence for use in new domain
insprosoc.orgHello,
Thanks for reaching us.
Please send an email at helpcenter@qodeinteractive.com including your purchase code and one of our support agents will provide assistance regarding this matter.
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How come the Countdown has months, days, hours but no weeks and how can I hide the ones with zero
Hi,
Thanks for reaching us.
Countdown shortcode has no weeks as parameter, which you can see in our example here – https://bridgelanding.qodeinteractive.com/elements/countdown/ It is simply not how the shortcode is intended to work. Also, zero values can’t be removed, which can also be seen in the example above.
If you have any further questions, please submit a ticket to our Help Center https://helpcenter.qodeinteractive.com and one of our support agents will assist you.
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I renewed the support 24 hours ago, but it is still not possible to open a ticket because the system says that the support period has expired.
Hello,
Thank you for reaching us.
You need to use the new code from extended support purchase to submit your ticket. Please see here – https://helpcenter.qodeinteractive.com/hc/en-us/articles/360004160358-Where-Is-My-Purchase-Code-
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Hi, I was looking at your demo: https://bridge334.qodeinteractive.com/products/
When you click on the filters or try to sort products, the sale and -40% tags break their CSS, how can that be fixed if I buy ?
Hello,
thank you for taking interest in our theme!
From our point of view both price and category filters are working correctly. Have a look – https://www.screencast.com/t/b3M308ASf
Perhaps you might want to try again.
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