39356 comments found.
I have the option to display video controls on fusion slider self-hosted video, but no video or sound controls are showing
Hello @apfotos
we will gladly check this out for you however it is not possible to provide assistance regarding this via comments section, we suggest you to please open a support ticket with our team and we will gladly assist you with your queries precisely.
Click Here To Get Avada Support
Thanks
-Ammar
Hello, I’m using the Yoga demo and I can’t seem to get social links working anywhere – either in the copyright bar, the footer widget areas or in a page element. Looking at the demo again I can’t find any social links… is this intentional or am I missing something? Thanks
Hi there
Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you
Click Here To Get Avada Support
Thank you, MB
Found the issue; it was my ad-blocker. I feel a bit silly now.
Hello @Yabz40
Not a problem at all, we are glad to hear you have worked this out 
Dear Themefusion,
I have an issue of the sticky sidebar in single post page, it is not working with scrolling. Sticky sidebar working on top and bottom of the page but not between the blog post page. please check this link https://tutorials.eu/former-student-discusses-success-in-the-fashion-industry/ and help me out of this issue
Thank you very much. Kind and best Regards
Hi there
Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you
Click Here To Get Avada Support
Thank you, MB
Hello, I used your template a long time ago, now I wanted to mount an LMS on my website, I wanted to ask you which one you recommend that it integrate well with Avada. Thank you very much!!
Hi there
We have many Avada users that use LearnDash with Avada. It is not fully design integrated as yet but does work as expected.
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
Thank you, MB
Hi. Every time I change a Page, I change the content and I change the URL and everything, the pages goes back to a blog post url. I have tried making the page from scratch and it happens all the time. How can I fix this?
Hi there
Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you
Click Here To Get Avada Support
Thank you, MB
I would like to create subdomains and install the theme in each one, only leave the demos that come by default and teach my clients so they can give me the web pages and also buy the template for each one of them. I don’t know if that is possible. I clarify that I will not change the logo, content or anything. only the original demo will remain for the client to see the design. I await your response, thank you very much!
Hi there
Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you
Click Here To Get Avada Support
Thank you, MB
Dear Themefusion, I’m here again and need for your best help service. On Avada classic, we have products to show and we use woo commerce. We’ve even found to show sidebar menus on left or right for every woocommerce products on AVADA settings. But we also have some product categories. Is there any option to show same side bar menus on category pages, too? If we cant, can we make it b adding codeS? Thank you very much…. Kind and best Regards
Hi,
You can specify sidebars for “WooCommerce Archives” (product categories etc) pages under WP Dashboard → Avada → Theme Options → Sidebars → WooCommerce Archives page.
For details on sidebars setup in Avada, please see this post.
Thank you. – Abbas
Dear Abbas, Thank you very much for your help and information. Solution is just there but I Couldn’t see it =( Best Regards
Hi there
No worries. If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Get Avada Support
Thank you, MB
Yes I know, your product and suport team is one of the best in ThemeForest, I promise…
You’re most welcome
Can i use Lottie files or similar with the theme (animation files) Many thanks
Hello @JWilson8
I have checked the service you mentioned and they do not provide any specific code to work on WordPress, I have tried the html code but its also throwing error and there are no clear instructions there on how to use this on WordPress, however you can definitely use iFrame code in WordPress and so as well in Avada
Thanks
-Ammar
PRE-SALE QUESTION: Does your theme have a header and footer builder?
Thank you.
Hello @Loffredo2
We do have a footer builder in our 6.2.3 version, we are releasing our header builder in version 7.0 of Avada that is already in beta testing and will be released very soon!
We will be happy for you to be a part of this Amazing Community
Thanks
-Ammar
Hello, I just bought the template but I want to update the full demo amount that is exact as on your page. how can I do it? my website is https://thebestweb.es/
Hello @Mariusterheci
It appears to me that you have imported multiple demos on your site causing this issue, please remove all the demos and only import 1 demo at a time, if however the issue persists please open a support ticket and our team will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
thank you. you were right. I have done it as you have told me and the demo has been the same. thank you very much and congratulations on your work
Hi there
No worries. If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Get Avada Support
Thank you, MB
Hi! i need to hide my menu on mobile devices i try with CSS but still not workıng. just menu not the logo
https://prnt.sc/t6v99fcan yu help me please! ..thanks
i tried this:
1..fusion-mobile-nav-holder { display: none; }
2. .fusion-mobile-nav-holder.fusion-mobile-menu-text-align-left.fusion-mobile-menu-indicator-hide { display: none; }
.i tried to force it with !important; but didnt work.
Hello @Lion0208
Please try this code inside Avada > Theme Options > Custom CSS Tab
.fusion-mobile-menu-icons{display: none !important;}
However if the issue persists, please open a support ticket and our team will get back to you as soon as possible.
Click Here To Get Avada Support
Thanks
-Ammar
thank you very much!!
i did but still not working
thanks ammar
Hello @lion0208
In that case please open a support ticket and our team will help you out gladly.
Thanks
-Ammar
Pre Sales question: Does Avada Theme compatible with Elementor Page Builder? Thanks. My regards, STedjo
Hi
We have not tested the theme in depth with the elementor plugin as we do have our own fusion builder. We can disable the builder and make use of another builder plugin. However, we would request you to check the prowess of the builder and the wide array of features it offers (including a front end editor).
You can check a small brief here
We thank you for your interest and would be delighted to have you as a part of our growing community!
Thank you, Shaminder
your plugin is very slow, I don’t like it. how can i get a refund?
Hi
We do not see any support from your end regarding speed issues. If you are having issues with the theme then please create a support ticket and we will check this for you. Also to make a refund request, you will need to send it in as a support ticket
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
Fatal Error.
Wordpress – 5.4.2 (latest) Avada – 6.2 (latest)
Current Location – Admin Dashboard. When I click on Fusion Builder – Theme Builder. Getting Following Page.
“There has been a critical error on your website. Please check your site admin email inbox for instructions.”
In Mail this problem showing.
Error Details
An error of type E_PARSE was caused in line 103 of the file /home/userhome1/public_html/wp-content/plugins/fusion-builder/inc/admin-screens/layouts.php. Error message: syntax error, unexpected ’::’ (T_PAAMAYIM_NEKUDOTAYIM)
Please suggest a fix, seems like a Theme Issue.
Hi
Please ensure you have added valid values by going to WordPress admin panel dashboard → Avada → Theme Options → Layout. Also, backup the site and please try reinstalling the fusion builder
If the issue persists then please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Sorry, I didn’t understand about “added valid values by going to WordPress admin panel”
Can you guide?
dashboard → Avada → Theme Options → Layout.—all values are in positive and numerical. All valid.
`Hi,
Please see that you have valid units added next to the values like so.
As this is not our official support channel and is meant for pre-sale queries / generalities, if you still see issues, I suggest creating a support ticket here -> https://theme-fusion.com/support/ – and our support will be glad to assist and guide you How to register for support -> https://theme-fusion.com/avada-doc/getting-started/avada-theme-support
Thank you. – Abbas
Hi, the product-category page does not show more than 24 products. how do I increase this limit?
https://ciccio.menuonweb.it/categoria-prodotto/pizza/ i have 34 pizzas and it only shows 24also I would like to set an order in the category, but the order filter is missing. how should i do?
Hello @bunzolo
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Using the flyout menu for only mobile use, how do I make the header content top pad a bit so my logo and menu icon are not on top of it?
Hello @Jaeb0922
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
I have extended my support, but still I’m getting the same error: “Your support period has expired, to reactivate your theme support please extend/renew your Envato item support as explained here.”
Hello @MuntherJ
I can not find any account with this specific username in our system, however can you please try signing out and then signing back into our support area, if that doesn’t solve your issue please send us your purchase code to support@theme-fusion.com with the issue you are facing with the support.
Thanks
-Ammar
On 13-3-2019, Avada was 5.8.2 and the fusion slider was not responsive on mobile devices.
Team Avada provided support by sharing a CSS code that quickly solved the problem by ticket “Fusion slider not responsive on mobile devices”.
Looking now with the latest version of Avada, the problem has come back again and Fusion Slider is no longer responsive on mobile devices.
Do I need to look into anything that I might have missed?
My support has expired. Will you help me?
Hello @bhavins
I have got your ticket and will be responding you back again there, please get back to us on the same ticket
Thanks
-Ammar
Hello AVADA is not compatible with older browsers like IE9 on Windows Vista. my client’s clients are lost. is it possible to make compatible with old browsers? also the thème is very heavy and the score insight speed og googole is very slow. Even with AUTOPTIMIZE, the mobile score is down ( 12) thank you. I have desactivated all the option i didn’t need in fusion options, and i use also WPSUPER CACHE. Thank you
Hello @nanie954
That is simply because WordPress in general ended support for older IE browsers and you can read all about this here => https://bit.ly/2B92Sau
Regarding the Google Speed Insight, a lot goes into this other than theme itself, we have sites who scores 80+ on Google Speed Insights but you will need to make adjustments according to your own site.
If you need further assistance with this, please open a support ticket and our team will gladly assist you with this.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hello,
I bought AVADA a few days ago. I want the theme to be in Spanish. I followed the instructions of Theme Fusion, but the theme did not change to Spanish. I have sent a ticket to support and the answer tells me that they think they have a problem with the location of their computer and that it is blocking them and that they cannot enter in my WP Admin URL.
This is their response:
“This is actually an issue with the location I believe, what i see is this which means my IP is restricted”
Please I need the theme in Spanish.
Could you please send the ticket to another person with best location.
Thanks in advance
Hi
Thank you for the info. We have requested a team member from a different location to check the ticket and get back to you.
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
