23241 comments found.
Do you have spanish porto language? Thanks!
Hello, @and2720,
You can translate the Complete Theme to any language as per your requirements using Loco Translate plugin, Please watch and follow the instructions showing in this video that how to translate the Theme using Loco Translate Plugin: https://www.youtube.com/watch?v=z_X4mELtYDM&t=20s and simply you can change any word translated as well as per your requirements by changing it into the Theme Language files using Loco Translate plugin.
Some parts are coming from WooCommerce as well so its better to translate WooCommerce plugin as well to the same language by following the same video steps.
Some parts are coming from Porto Functionality as well so it’s better to translate Porto Functionality plugin as well to the same language by following the same video steps.
Regards, P-THEMES.
If I need to use two languages over the same webpage. What can you recommend me to do. Do I need an extra plugin or how? Thanks!
Hello, @and2720,
You have to use Multilingual plugin like WPML or Polylang, and how to use the plugin you will find in the plugin documentation.
Regards, P-THEMES.
I am trying to install shop 1 with woocommerce. Can you confirm me if Elementor pro is the version included on the theme? because I see “upgrade to Pro” banner and I want to use it for woocommerce, who is only available on pro version. So please tell me how can I activate it or I have to buy it separated.Thanks!
Hello, @and2720,
You can always update the plugin from Appearance >> Install Plugins OR you can download the latest version of the plugin from here:
https://wordpress.org/plugins/elementor/
You can not use the library/template of any Premium plugin including in any Theme Package, If you want to use the premium plugin library/template then you have to purchase that particular plugin license separately, this is Envato policy you may wish to confirm from them as well.
Regards, P-THEMES.
Hi! I don’t see a wish list anywhere. I have it active and configured in color but it does not appear.
Hello, @hrauldiaz,
First of all, please go to Appearance >> Install Plugins and Install and Activate the Yith WooCommerce Wishlist plugin from there and then go to Yith >> Wishlist >> Wishlist page options and select the wishlist page from there and save changes and check your site after removing the browser cache.
Regards, P-THEMES.
Hi! How to change the shop frontend default language to hungary?
Hello, @zsoltjanes,
You can translate the Complete Theme to any language as per your requirements using Loco Translate plugin, Please watch and follow the instructions showing in this video that how to translate the Theme using Loco Translate Plugin: https://www.youtube.com/watch?v=z_X4mELtYDM&t=20s and simply you can change any word translated as well as per your requirements by changing it into the Theme Language files using Loco Translate plugin.
Some parts are coming from WooCommerce as well so its better to translate WooCommerce plugin as well to the same language by following the same video steps.
Some parts are coming from Porto Functionality as well so it’s better to translate Porto Functionality plugin as well to the same language by following the same video steps.
Regards, P-THEMES.
Hello, @zsoltjanes,
Please contact us via our support system with your site WP Admin Login details so that we will check and solve it for you on your site.
Regards, P-THEMES.
Hello. On smaller screens the search icon disappears from the heading on my website. I can’t find the way to fix this. Can you guys give me a hint. Thanks
Hello, @rcosta26,
Just checked your site on small screen and the search icon is there on your site as showing in this screenshot: https://postimg.cc/3Wg3Tvzc
It must be the cache issue at your end nothing else.
Regards, P-THEMES.
Hi, I can’t activate the theme with the purchase code.
Hello, @eddieneg,
Can you please provide me the screenshot what issue you are facing? so that I’ll check and provide you the best possible solution for it.
Regards, P-THEMES.
Hi, I was testing the theme with another website but that website is no longer in use nor active. I guess that is why it won’t let me activate it. I sent a ticket #94874 Purchase code already in use.
Hello, @eddieneg,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hello, @sergiivas,
Please go to Appearance >> Menu >> Click the Screen Options Button on the top right corner of the screen >> Select the Product Categories Option >> Then you will see the Product Categories Menus in the below list to add them to the Menu. http://prntscr.com/fhhvws
Regards, P-THEMES.
I am very happy to meet a great theme. But I have a problem. The Revolution Slider plugin is not activated. The plug-in prompted me to update, and I updated it, but it kept repeating the message to keep updating it.
I downloaded the bookstore demo and would like to modify the slider for main page. I want to modify the book image to appear, but I don’t know how to do this. Please let me know this way.
Hello, @sclass123,
1. You can always get the latest updates of the Premium plugins with the Theme update in Theme Package OR You can download the latest plugin from here:
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
And there is no need to activate or purchase the new license for this plugin. This plugin is already included in the theme package and already purchased the license by P-Themes. This activation message for those who want to update the plugin directly from their website. In our case, you can receive the updated plugin always with the theme update release.
So no need to activate it, just ignore the message and feel free to use it.
You can not use the library/template of any Premium plugin including in any Theme Package, If you want to use the premium plugin library/template then you have to purchase that particular plugin license separately, this is Envato policy you may wish to confirm from them as well.
2. That is not the slider revolution slider, but this is the slider set using Porto Product Categories element, please edit your page and you will find the element, change anything by editing it as per your requirements.
Regards, P-THEMES.
Could you update the theme files with Revolution Sliders 6.2.6? I an unable to install this using the “Update” feature and it’s not included in the theme files.
Hello, @Niraj_Shah,
Please delete the old version of the plugin from your site and download the latest version of the plugin from the below-given link and Install and Activate on your site, It will work for you.
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
Regards, P-THEMES.
Hello,
It might be a quite basic thing but somehow I’m unable to figure out where are the setting to put this “HOT” label on top left of product in your theme? Would you please help?
I have found it, thanks 
Sound’s Good!!!
You are the best
Hi,
Is Porto 5.4.0 compatible with WooCommerce 4.2.2?
Cheers,
Hello, @Compact_Instruments,
Yes, the latest version of the Porto WordPress Theme 5.4.0 is fully compaitable with WooCommerce version 4.2.2
Regards, P-THEMES.
Hi, your preview site is not working. How can I access?
Hello, @fkschm,
First of all, thanks for showing your interest in Porto WordPress.
The Site is up again now, please check
https://www.portotheme.com/wordpress/porto_landing/
Regards, P-THEMES.
Hi, I wanted to read the documentation on your site but it seems to be unreachable. Is it known to you as well?
Hello, @webalchemy,
Yes, it is down from hosting, we are working on it and it will be up again in a few minutes, please be patience and stay tuned.
Regards, P-THEMES.
Hello, @webalchemy,
The Site is up now, please check
https://www.portotheme.com/wordpress/porto_landing/
Regards, P-THEMES.
Your website portotheme.com seems to be down now. I’ve recently purchased the theme and now I’m unable to reach the support as well as unable to update the wp bakery plugin. Nothing. Please advise asap.
I’m also unable to reach the theme demos.
Hello, @jgielecki,
Yes, it is down from hosting, we are working on it and it will be up again in a few minutes and you can check our Live Demo’s here:
https://www.portotheme.com/wordpress/porto_landing/
Regards, P-THEMES.
Thank you very much for quick response, it seems to be up now.
You’re Welcome !!!
I have problem updating the WP Bakery plugin after the new theme update. How can I get the update of this plugin?
Hello, @lushlk,
Please delete the old version of the plugin from your site and download the latest version of the plugin from the below-given link and Install and Activate on your site, It will work for you.
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
Regards, P-THEMES.
Hello, it doesn’t work after clicking Porto Studio button
https://prnt.sc/t89gn5Hello, @rtrmax,
Please go to Porto >> Theme License and deactivate the Theme from there and then again activate the Theme with same purchase code, and then try Porto Studio button and please wait for a couple of second’s after clicking the button, I am sure it will work for you otherwise contact us via our support system with your site WP Admin Login details so that we will check it for you.
Regards, P-THEMES.
Hi Mate purchased your theme and heard lot of about your support hope will get the best support Thanks
Hello, @Code_Cude,
Hope Mate, You will, We will not disappont you and will provide you the worlds best support
Regards, P-THEMES.
Stay blessed & grow with prosperity
Thank you so much
I am having the exact same issue as this video with Apple Pay. https://www.loom.com/share/6281f46c228a48cc85cb95ced03c8229
Before you say it is a plugin issue, it is not a plugin issue. I have tested this with other themes like flatsome and the default twenty20 theme and Apple Pay works perfectly. My support ticket number is 94807. Please fix this issue asap.
Hello, @neyona,
Clearly speaking, We have not tested that particular plugin yet with the Theme officially so we are unable to suggest you on it, and nor that plugin is included in the third-party plugin compatible list confirmed from our end. We do not care that if any plugin works with any other Theme then it must have to work with Porto as well, There are hundreds of thousands of WP plugins, and this is not possible to make all the WP plugins compatible with the single Theme, there may be many of the plugins which work with the Porto WordPress theme but not other themes, that make sense right…
And please be patience, once your support ticket will be resolved you will get the reply of your support ticket.
Regards, P-THEMES.
Thanks for your reply. It is not good to hear that you do not CARE about your customers. The plugin is STRIPE. One of the most used payment gateway in Wordpress if not the world. I will wait for a hopefully more positive reply from support.
Hello, @neyona,
I do not tell any where that we do not care about our customers, but I told we do not care about any other Theme functionality, that the other Theme provides and Porto not, because all the Themes have different functionalities and coding standards and options, but as a customer you also try to understand the company policy, we do not provide our dedicated support for any of the third party plugin issue which we have not tested officially with the Theme and no matter what plugin that is, because this requires Customization and we do not provide our Customization services for free. You can request as a feature for it OR you can avail the paid Customization services as well. Now please be patience, once your support ticket will resolved you will get the reply of your support ticket.
Regards, P-THEMES.
Is there a template that I can overwrite the default my-account, my-account/orders pages? Default one isn’t looking good. Also how can I change the button style on my-account/orders page? Like “view”, “processing” button?
Hello, @ekkljs,
No, sorry to say that but this is not possible, my-account and order pages are the default WooCommerce pages and you have to Customize it by Customizing the WooCommerce Core files, OR you can contact our Customization team as well.
You can change the button style using Custom CSS.
Regards, P-THEMES.
