755 comments found.
Hi Onum,
I am wondering if this theme is available for the white-label option please.
Regards
Hi,
Can you say clearly your problem?
Thanks.
Hi Onum,
I meant if the theme is allowed me to hide the actual identity of the theme and plugins used and lets me use my brand name instead.
Regards
Hi,
Yes, you can change theme name and plugins but please make sure you can control this problem.
So it meant this option is not officially supported, isn’t it?
Yes, there is no option to do this.
Hi Demo import doesnt work http://prntscr.com/tcryan Tried via vpn also doesnt work .
Hi, please submit ticket to be helped: https://oceanthemes.ticksy.com/
Thanks.
Hi,
I just purchased the theme and I want to know how I can install the demo content exactly as displayed. I tried import demo data option and it did nothing after the import completion.
Thanks
Hi, please follow this: http://oceanthemes.net/docs/onum/category/demo-content/
You should check your hosting before importing: http://oceanthemes.net/docs/onum/troubleshooting-the-demo-content-import/
It shows : Notice: Trying to access array offset on value of type null in /var/www/goshop101.com.tw/wp-content/themes/onum/inc/backend/elementor-widgets/process-box.php on line 451
Hi, please submit ticket to be help soon: https://oceanthemes.ticksy.com/
Thanks.
Hello, how can i activate the side bar at the shop page? it only show the products, but not the side bar with the filter
Hi,
1, Go to Appearance > Customize > WooCommerce to setup.
2, Go to Appearance > Widgets > Sibar Shop to setup
We’ll provide support for you.
Please submit a ticket to get support from us: http://oceanthemes.ticksy.com/
Thank you
Which kind of vendor is this? I have been submitting tickets on the site he directed me to but he hasn’t replied. It is almost a full day now. I am just sp frustrated by the attitude of this vendor.
Hi,
Sorry for support delay, our team will check and support for your problem as soon as possible.
Thank you
I have filed a support request but no reply yet. I have installed woocommerce twice on my site and each time the sites gives a citical error message. the hosting asked me to contact the vendor. pls help
Hi,
We’ll provide support for you.
Please submit a ticket to get support from us: http://oceanthemes.ticksy.com/
Thank you
I have edited the layout of the footer that i want to use in the footer builder through elementor and i saved it, but the change does not reflect in the theme customization and i also changed the footer number to the one i edited, but also did not see any changes. I changed The header layer too in the header customization, there was no change at all, it just kept loading the same header. Pls help
Hi,
Please read more the documentation before setup header, footer for your website: http://oceanthemes.net/docs/onum/
Also, please change footer in backend page edit.
We’ll provide support for you.
Please submit a ticket to get support from us: http://oceanthemes.ticksy.com/
Thank you
i can’t find the psd files
Hi,
We’ll provide PSD files for you.
Please submit a ticket to get support from us: http://oceanthemes.ticksy.com/
Thank you
hello i am getting stuck at import demo data. (Generated image ID 2496 successfully (207 images left)). what could be the problem?
Hi,
We’ll provide support for you.
Please submit a ticket to get support from us: http://oceanthemes.ticksy.com/
Thank you
Hello ocean themes recently I purchase your theme but your theme is not useful for me I want a refund please processed my refund
Hi,
We’ll provide support for you.
Please submit a ticket to get support from us: http://oceanthemes.ticksy.com/
Thank you
can i use demo images in my website. if not from where i can purchase them
Hi,
We’ll provide link for you.
Please submit a ticket to get support from us: http://oceanthemes.ticksy.com/
Thank you
How can I replace all of the onum branding on the site like when the site loads it shows onum?
Hi,
Please read more this guide: http://oceanthemes.net/docs/onum/preloader/
We’ll provide support for you.
Please submit a ticket to get support from us: http://oceanthemes.ticksy.com/
Thank you
Hi, where can I find the illustrations used in the Digital Marketing version demo to purchase?
Hi,
Please buy the theme to get support from us: http://prntscr.com/t8ufzs
We’ll provide link to photo market for you to buy all images use in the demo version.
Best Regards, OceanThemes
How can I change layout of my 404 page?
Hi,
We’ll provide support for you.
Please submit a ticket to get support from us: http://oceanthemes.ticksy.com/
Thank you
hello ocean themes I recently purchased onum the theme but now this theme is not uploading in WordPress because I face one error this theme is missing style CSS
Hello! Where can I get the PSDs files that the template says it has? Thankyou
Just purchased. I don’t see any docs contained in download. Did I miss a link somewhere?
Hello, I bought the template, but I don’t know how to incorporate elements from other templates that I’m working on
Hi,
We’ll provide support for you.
Please submit a ticket to get support from us: http://oceanthemes.ticksy.com/
Thank you
Hi. This template can get 100 % points on google page speed and web.dev ?? Please tell me
Hi,
Yes, our theme can get 100% points on Google Page Speed. It will depend entirely on your setup, server, caching and other optimizations you decide to make.
Thank you for interest to our Onum theme.