225 comments found.
I am trying to add a Widget to the header area but in Widgets it does not allow to add a new Widget Sidebar… How can i do this?
Hi, please submit a ticket to be helped: https://oceanthemes.ticksy.com/
Thanks
It will not allow me to submit a ticket, my support has expired… my email is: ittechwebb@gmail.com
Hi, Please send your link website and send screenshot about your problems for check and help. Thanks
Hi,
After using this theme for almost a year successfully, the font size has increased significantly without explanation. I did not make any changes with regards to changing any fonts.
This change is only visible on my computer. Folks viewing the site do not have this problem. None of the fonts in my other applications are affected. All fonts everywhere on my computer are fine.
Why are the fonts increased went I view the site and when I am in Wordpress admin node?. Has anyone ever seen this before?
Where in the Wordpress app should I look to make changes?
Thank you in advance
Hi, please submit a ticket to be helped: https://oceanthemes.ticksy.com/
Thanks
The TOP widget item (Search Menu) on My Primary Widgets sidebar is partially hidden by the Header. How do I fix this? http://cheneyfbc.org/wp-content/uploads/2020/10/Widget-Issue.jpg
Hi,
We’ll provide a solution to fixed your issues.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
I deleted my page and recreated it which then fixed the issue by adding the picture to the top of the page and shifting everything else back down
Great work, Thanks
I constantly keep on getting this….
Notice: Undefined property: Vc_Updater::$title in /var/www/wp-content/plugins/js_composer/include/classes/updaters/class-vc-updating-manager.php on line 99
Hi,
We’ll support your problems.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
How do you reverse the order of the sermons so newest is on top?
It appears one of the plugins are making my site completely messed up. Visual Composer, i want to attach a pic but wont let me.
Hi,
We’ll support your problems.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
to submit a ticket, its requires a support code and I dont have it anymore…. email address?
Please contact with us to get plugins latest version: https://themeforest.net/user/oceanthemes#contact , Thanks
I am trying to submit a support request, via the url you gave in the mail , but it keeps asking for the Purchase code, even after verfying my account with Envarto, it still does not let me submit the ticket. Need help with recent updation of the Blessing Theme, my site is not functional post the theme updation
Hi,
We’ll support your problems.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
I have tried to submit, but it asks for a purchase code, and even after verifying the Envato account, it still does not let me submit
Please check your email, I have reply to your email. Thanks
thanks for the email, some semblance of order is now visible on the website, checking all plugins functionality, will update if i find any more issues
while installing the latest updates to your theme, my site doesnt work, it seems to be an issue with the WP bakery plugin, the downloaded theme files did not have an update for this plugin, how can i resolve this??
Hi,
We’ll support for your problems.
Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/
Support time 9am – 18pm and Monday to Friday GMT+7
Thank you
Hi… I would like to see if you can create something to include in the theme to add FaceBook Live video’s and it will blink live? FaceBook Live is the worlds most popular platform to use. This will appeal to new people buying your theme….
Hi,
We’ll support for your problems.
Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/
Support time 9am – 18pm and Monday to Friday GMT+7
Thank you
It will not let me submit a ticket… can i email?
Please contact with us via email: https://themeforest.net/user/oceanthemes#contact , Thanks
WPBakery Page Builder: To receive automatic updates license activation is required. Please visit Settings to activate your WPBakery Page Builder. Got WPBakery Page Builder in theme?
I updated to 1.60 and I still get this error, how do i fix it?
Hi,
I have a tip for you to update new plugins.
1, Deactive and deleted the old WPBakery Pgae Builder pluign.
2, Go to Appearance -> Install Plugins -> Install / Active the WPBakery Pgae Builder pluign.
We have upload new plugins on our server online source. You’ll not lose content when update plugin.
Thank you
Hi. Why is not possible Gutenberg in Blessing? Im worried cause I1ve bought the Theme and I need to use Gutenberg, Please, help me.
Sorry, our theme not support Gutenberg. Thanks
Gutenberg is essential for me. I couldn’t imagine that Blessing didn’t support Blessing, cause it is so usual plugin. Could I chabge of theme, even paying the diference?
Sorry, we not have time to update Gutenberg for this theme, Thanks
Why is not Gutenberg possible in Blessing? I’ve bought the Theme and worried cause I need to use Gutenberg.
Sorry, our theme not support Gutenberg. Thanks
Hi, I am assisting a Church with the Blessing Theme (WP). It was old and required updates including some Plugins. I paid during February the $22 and got Version 1.5.5. I see Version 1.6 was made available during May 2020.
Do I get the free Update?
WPbakery PageBuilder (Version 6.0.5) requires a license to be updated and to Slider Revolution (Version 6.1.8) requires a license.
What is the easiest, affordable way to get the Updates?
I apology if this is the wrong place to ask the questions. Please guide me – thank you in advance.
Cannot log call with https://oceanthemes.ticksy.com/ Says I must provide License, I do have it but no where to insert it. Secondly, agreements states that OceanThemes has access to ThemeForest to view my profile. I can see OT got my details as it populated the email field. Please get the it from TF or provide Field in Form. It does makes sense, I can’t be the first to experience this problem.
Hi,
Our support system is only for customers who buy products from Themeforest: https://oceanthemes.ticksy.com/
For Elements, please read more support policy: https://help.elements.envato.com/hc/en-us/articles/360000629166-Item-Support-on-Envato-Elements
Thank you
Hey Sir/Madam
Hey Sir/Madam
Hoping that you are doing great this afternoon. I have uploaded the blessing on my website. I am struggling to make subheading banner size bigger. Would you help me and walk me through. how I can make a banner size bigger? I will be grateful to you. Looking forward to hearing from you. Here is my cell phone in case if you would like to call. 407-487-9914 fayyazmasih999@gmail.comHi,
Please don’t worry. We’ll support for you.
Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/
Support time 9am – 18pm and Monday to Friday GMT+7
Thank you
How makes banner size bigger or change pictures?
Go to edit page and change pictures: http://prntscr.com/troe0h , Thanks
Hai,
Upcoming events section sis not working and. while install the events calendar page the website will crashed.Hi,
Please don’t worry. We’ll support for you.
Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/
Support time 9am – 18pm and Monday to Friday GMT+7
Thank you
Hi
The Event Calendar Plugin is not working. If i install the plugin the website will be crashed.Hi,
Please don’t worry. We’ll support for you.
Please submit a ticket on support system for check and help: https://oceanthemes.ticksy.com/
Support time 9am – 18pm and Monday to Friday GMT+7
Thank you
Hi
Can you incorporate in the theme, a Facebook Live auto embeder? or a plugin for facebook live?
This would be a great feature especially with the Co-Vid 19….
Hi, You can try this plugin: https://codecanyon.net/item/facebook-live-video-auto-embed-for-wordpress/18144979
Hi
I am having issues with updating WP Page Builder, can you send me the file?
Hi, please follow this to update: http://oceanthemes.net/docs/blog/2-how-do-i-update-included-plugins/
HI, it seems in the demo every time you click on a new tab there is a buffer loading symbol that comes up. Is this able to be turned off? Can the page load right away and not wait for the percentage bar to be at 100%? thank you
Hi,
You can easy disable preload feature in Admin Dashboard -> Appearance -> Customize -> Preload: http://prntscr.com/t9j2wo
Thank you
hello we would like to delete the titles that appear at the top of each page. We can not figure out where to do the ( example page http://uccc.lccdecatur.org/membership/ and http://uccc.lccdecatur.org/our-sermons/). Can you help? We are woking with the Wordpress version of your theme
Thanks Sara
I am also trying to update the theme and tried many ways and struggling
Hi,
We’ll provide support for you.
Please submit a ticket to get support from us: http://oceanthemes.ticksy.com/
Thank you
I have managed to UPDATE to 1.6
I have reply your ticket, please check, Thanks
