8659 comments found.
Is it possible to set a featured video instead of a featured image ?. The position of the featured image is perfect in the two designs offered for the presentation of a course, but we want to take advantage of that space to present a video of the course. It’s possible?
Hi,
Unfortunately, there is no such option in the theme by default. It needs to customize the core templates of the theme in order to realize your request.
regards
I want to import bulk course, curriculum,lessons, content and all relevant data from spreadsheet/csv. Is there a specific template available which I can use to accomplish my goal. Any bulletproof suggestions you want to give here.
Hi,
There is no import feature at the moment. You can try to use the WP All Import plugin for that
regards
Hi
1. Can instructor add introduction video instead of Feature image for users like udemy ?
Hi,
Unfortunately, there is no such kind of option in the theme. It needs to customize the theme templates to realize your request.
The course introduction image is required. The video can be added after the image under the Insert Media section (https://prnt.sc/tb9nmp)
regards
please how does the zoom feature work please
1. can instructor create a course with zoom and charge users to have access to it ? 2. Do all instructors use same zoom account or they can create their various zoom accounts ?
The Zoom feature completely relies on the Zoom Service. So you need to have a premium Zoom plan and your instructors as your hosts. Only after that, your instructors can create courses with Zoom meetings and sell them.
You can review the Zoom plans here – https://zoom.us/pricing.
regards
Hi, after you latest update, the courses carousel has disappeared from all my pages! Why did you take this out? Any other ways to show the courses available?
Hi,
Please submit a ticket with site credentials and our support team will assist you: https://support.stylemixthemes.com/tickets/new/
regards
Please attend to my ticket #52070, i have already provided you with my login details. Please kindly act fast. Thank you.
Hi,
We are really sorry for the inconvenience caused, due to the quarantine circumstances we’re experiencing a much larger flow of inquires than usual. Therefore, response times are longer than expected. Our engineers will check your submitted tickets according to the ticket ID queue
regards
There was no media player in new version (as mentioned in changelog at https://support.stylemixthemes.com/changelogs/masterstudy/) but you’ve mentioned that you’ve added player which is misguiding 
Please check from your end and send me any screenshot of video player.
Hi,
This feature does not mean that a video player has been added literally, this option allows continue watching the video from the point the user stopped before, so even returning to the lesson day after they still can continue from the minute they left.
regards
Oh my god Without video player LMS looks so bad for students
Does this have a certificate builder? We need to be able to issue our College Certificate design once the student complete the course and pass the quiz.
Hi,
Unfortunately, there is no such kind of option in the theme. It needs to customize the theme templates to realize your request.
We are planning to add this kind of feature in the future updates of the theme.
regards
login/registration form button keep processing and not having the access to the profile while login or register. if i leave the inputs empty it doesn’t even display an error message but keep processing.
Hi,
Please make sure that you are using the later version of the theme (here is a theme changelog:https://support.stylemixthemes.com/changelogs/masterstudy/) and all the required plugin ( you can check it under Appearance > Install plugins section)
If the issue still occurs, please submit a ticket with site credentials and our support team will assist you: https://support.stylemixthemes.com/tickets/new/
regards
Demo import isn’t working, “Importing Demo Content” stuck for a lifetime. No response after waiting for hours. PLEASE HELP, its URGENT!
Hi,
Please make sure that the PHP configuration limits on your Server meet the theme’s required limits: max_execution_time 600, memory_limit 128M, post_max_size 32M,upload_max_filesize 32M, php version 7/higher, zip archive should be enabled as well. Furthermore, please make sure that you are using the latest version of the theme -> https://support.stylemixthemes.com/how-to-update-a-premium-theme and all the theme external plugins should be updated/activated/installed as well under the WordPress dashboard -> appearance -> install plugins section
regards
Everything is set up as described but I am unable to import the demo content. Please help
Hi,
Please create a ticket with your site credentials and we will check it for you https://support.stylemixthemes.com/tickets/new/
regards
We are really sorry for the inconvenience caused, due to the quarantine circumstances we’re experiencing a much larger flow of inquires than usual. Therefore, response times are longer than expected. Our engineers will check your submitted tickets according to the ticket ID queue
regards
Hi, please clarify below queries,
1. how to create mega menu as shown in your demo theme. See screenshot for your reference, https://prnt.sc/taueb12. for main menu, how to add down arrow icon beside menu to indicate that this menu has submenu.
3. how to add bottom to top icon at bottom of page or footer area to easily navigate to top with one click.
Hi,
1) Unfortunately, there is no such option in the theme by default. It needs to customize the core templates of the theme in order to realize your request.
2) Please create a ticket and our support team will provide you Custom CSS for this -> https://support.stylemixthemes.com/tickets/new/
3) Unfortunately, there is no such option in the theme by default, however, you can try to use a third-party plugin like -> https://wordpress.org/plugins/to-top/ Please note, we do not provide support for the third-party plugins
regards
I have bought and installed the template, but when registering the code, the following message appears:
Theme Registration Error: Unauthorized
And I haven’t been able to work.
Hi,
Please note, you need to activate the theme via token activation key. Please kindly have a look at the following manual, in order to generate a token activation key -> https://support.stylemixthemes.com/forums/topic/token-activation/#post-4216
If this will not help you, please create a ticket -> https://support.stylemixthemes.com/tickets/new/, and our support team will check the issue for you.
regards
Thanks
You are welcome!
Hello, what is the estimated time it takes to answer a support ticket?
Create a tiket 24 hours ago
Greetings and thanks
Hi,
Thank you for creating a ticket, our support team will check it according to request queue ID and will contact you asap, please kindly wait.
regards
Please I have been trying to look for the place in the theme that I can add Slides that can be downloaded by the student. Please is this even possible with the theme?
Hi,
Please have a look at this manual -> https://support.stylemixthemes.com/manuals/masterstudy/#courses
Feel free to contact us in case of any other questions
regards
Kindly release 3.5.1 version. Plugin got updated, but theme i haven’t received 
Kindly release Pro version update for plugin. Changelog has updated, but in themeforest no update
Hi,
Please make sure that your token key is valid. The is already updated, please kindly recheck your key -> https://prnt.sc/tblje9. Here is a related manual below in order to update the theme -> https://support.stylemixthemes.com/how-to-update-a-premium-theme
regards
Hi,
The embedded link is connected directly with the YouTube service and the theme doesn’t control the live chat area in general. For more info, you can contact YouTube support directly
regards
ok thank you
hi there, i have problem importing the demo especially the “distance learning” other demo seems to be working fine. what’s the solution?
Hi,
Please make sure that the PHP configuration limits on your Server meet the theme’s required limits: max_execution_time 600, memory_limit 128M, post_max_size 32M,upload_max_filesize 32M, php version 7/higher, zip archive should be enabled as well. Furthermore, please make sure that you are using the latest version of the theme -> https://support.stylemixthemes.com/how-to-update-a-premium-theme and all the theme external plugins should be updated/activated/installed as well under the WordPress dashboard -> appearance -> install plugins section Also, please kindly have a look at the following manual -> https://support.stylemixthemes.com/how-to-fix-errors-during-the-theme-and-demo-content-installation-process
regards
hi there, i have configure the PHP limits and enable ZipArchive. otherwise i wont be able to install other demo. the only demo that doesn’t install is the distance learning demo, which what i the demo that i want to start work with. is there any fixes to this?
Please submit a ticket with site credentials and our support team will assist you: https://support.stylemixthemes.com/tickets/new/
regards
I will host mathmatics courses. Does your theme support the various math symbols and equations by default?
Hi,
Currently, it doesn’t support math symbols. We are planning to integrate in the near future
regards
Dear Theme author,
i want let you know there’s a bug when making the course private from admin, i mean changing the status post publish status to PRIVATE.
What happened is the page went to NOT FOUND 404 for even logged in user.
The course i want to mark status as private its not working. When i make it public publish then it shows but not in private for even logged in person.
Please advice.
When is status to PENDING REVIEW, it works fine for the logged in user. But when i mark as private, it doesn’t work the way native wordpress publish/private post work.
Hi,
The private post will be available for the owner of the course by default, this is native WordPress behavior
regards
yes surprizingly, when i made the course private then its not available for logged in OWNER.
Its shows in the backend as with private tag under courses but when i click on the link to preview the page went to 404.
Have you just test course privatly publish option? i just validated this problem is coming through even from the FREE version of your lms plugin.
Can you clarify with screenshot attachments? Your request is not clear enough, thank you in advance!
regards
after updating the free version of masterstudy lms plugin, this issue is resolved
i made a customization in pro plugin to control course post status to public and private. currently from adminstrator can configure the publish course settings.
User should have control to make entire course private status to it will not be public and the course private link will share with anyone who’s register member of website.
i have done this. but if you release this as new feature in this upcoming pro release then i can easily update the plugin although for that i would request my client to buy additional license of this plugin
Waiting for the update
Thanks
We are glad that it was resolved
regards
Hope you consider my public/private course feature request
Thank you for the feedback 
Hello
Buy the theme and the commission system does not work
When the student buys the payment arrives correctly.
https://prnt.sc/ta4m2kBut when I want to make the payment to the teacher, the payment is not sent
https://prnt.sc/ta4mzbwhat should I do?
Hi,
Please create a ticket with your site credentials and we will check it for you https://support.stylemixthemes.com/tickets/new/
regards
Is it possible add a comment section under each lesson for the students give their feed back about the lesson?
Hi,
Unfortunately, there is no such option in the theme by default. It needs to customize the core templates of the theme in order to realize your request.
regards
