171 comments found.
Love the theme. Smooth features. Everything is working fine for me but I have two questions. 1: for some reason the mobile/responsive menu (three bars in top right corner) is not revealing the menu (https://c7s.760.myftpupload.com/occ-products/). I can click the link but it never shows me anything? 2: I have a question in regards to the image gallery on the products page. (https://ninetheme.com/themes/proland/product/watch-original/) Can we open all images in a pop-up PrettyPicture mode instead of opening to a large image? It takes you off the page and you have to click ‘back’ to get back to the product. Thanks for all your assistance!
Hi there, Thanks for purchasing. Please submit ticket on our support desk provided here: https://9theme.ticksy.com/ Our support team will help you out with all of your issues. If you opened a ticket please check your ticket Cheers!
Hello,
I am having trouble with the tooltip feature. It used to work, however it does not work anymore.
Uncaught Error: Bootstrap’s JavaScript requires jQuery version 1.9.1 or higher, but lower than version 3
Uncaught TypeError: a(...).tooltip is not a function
Here is the website link: https://lifetracksafety.com/
Please let know if you have a solution for this problem.
Thank you
Hi there, Thanks for purchasing. Please submit ticket on our support desk provided here: https://9theme.ticksy.com/ Our support team will help you out with all of your issues. If you opened a ticket please check your ticket Cheers! Ninetheme
Hi, Thank you for getting back to me. I have downloaded the theme from envato elements, and I could not find the confirmation code in order to submit a ticket. I assume themes downloaded from envato elements are not including support. Is there at least someone that can take a look and just guide me in the right direction ? I would really appreciate it. Thank you
Hey,
Sure, it is the boostrapt.min.js file that needs to be updated. We’ll release an update for this issue asap. Once the update is being published on themeforest, you can update yours as well.
Cheers!
Does it cost extra to use WooCommerce/Paypal to receive payments?
Hi
Proland theme included all WooCommerce standart payment options as free and there is not included any premium plugin or addons for WooCommerce. If you need more help please let us know
Regards
Hello, I’am planning to purchase this theme for the only reason that i like the Quick Checkout Button on the Header but i’ve seen the previous comments stating that the theme doesn’t come with it ? Would you be able to install that on the website after purchased or show me how to do it. If there’s any plugin or coding needed. Thank You
Hi there,
First off, thank you for your interest.
If you’re referring to this button, https://prnt.sc/vdh3m0, it comes with the theme. If that is not where you’re referring to, could you please provide me a screenshot?
Cheers!
You can add a checkout complete link but this popup do not include any checkout features.
The page is loading too slowly, please see how to deal with it. I want to get rid of the google fonts and the homepage loading animation. What else is faster to load the page?
Hi there,
First off, thank you for purchasing. Please submit a ticket on our support desk using the following link. Our team will help out with your issues.
Cheers!
how to SUBMIT A TICKET?login and not submit
Hi, on my site http://kit24h.com/ I saw this error:
Warning: array_combine(): Both parameters should have an equal number of elements in /home/customer/www/kit24h.com/public_html/wp-content/themes/proland/unlimited-page.php on line 529
Warning: Invalid argument supplied for foreach() in /home/customer/www/kit24h.com/public_html/wp-content/themes/proland/unlimited-page.php on line 529
Hi there,
First off, thank you for purchasing.
Please submit a ticket on our support desk using the following link. Our team will help out with your issues.
https://9theme.ticksy.com/tickets/Cheers!
where do i find the product page to change the header image. simple question so keep it simple please, just a simple direction where to find it
Hi there, Thanks for purchasing. Please submit ticket on our support desk provided here: https://9theme.ticksy.com/ Our support team will help you out with all of your issues. If you opened a ticket please check your ticket Cheers! Ninetheme
always the way without the solution, make a ticket… pffffffff no thanks! if it is to hard to respond here, then it will be a shit nightmare in your support desk as well!
Hi,
There is no logic or benefit in providing support in a public area. This will not be the only problem you will encounter, you can become a member of the support system with one click and open your ticket in 1 minute. You have lost more time here, make use of it.
Regards
hello can this template be used for me to set up an online store? for me to sell my 2 products
Hi
Yes, theme compatible with WooCommerce.
https://ninetheme.com/themes/proland/homepage-woocommerce/Regards
Hello, I’d like to ask 2 questions regarding the usage of the Regular License: 1) do we need to credit the creators on the bottom of the page or can this be hidden? 2) can a regular license be used for a kickstarter campaign and afterwards to sell the product directly?
Thanks
Hi
1. Yes you can hide author name in the theme 2. No, you can’t sell any commercial products from Envato and Ninetheme.
Regards
Hello, thanks for the answer! I did not mean selling products from Envato and Ninetheme but using the theme to sell a product of mine. Like an online store for one product (the one that I’ll be putting on Kickstarter). Is it possible? Thanks
Hi,
Sorry, I understand now. Yes you can sell any digital and physical product with Proland theme. Theme compatible with WooCommerce, you can use this plugin. If you need more details please let me know.
Regards
Hello, I’m having issue with the contact form. When I received an email it keep coming up empty. Any suggestions?
Hi there, Thanks for purchasing. Please submit ticket on our support desk provided here: https://9theme.ticksy.com/ Our support team will help you out with all of your issues. If you opened a ticket please check your ticket Cheers! Ninetheme
How to do it?
Hi
You need to hire an expert, theme not included this quick checkout.
Best regards
Hey,
I have a little issue with theme. How can add another button on laying page so potential buyer see the description of the product.
Hey there,
Thanks for reaching out.
Please submit a ticket on our support ticket using the following link. Our support team will help you out with your issues:
Cheers!
Trying to submit at ticket at https://9theme.ticksy.com/submit/ but “Proland” is not on the product dropdown list. Are you still supporting this theme??
Hi,
Thanks for purchasing.
Yes, surely we support the theme and Proland is in the product category list. https://prnt.sc/tb1sgk Our team is ready to help you out.
Cheers!
Thank you. It’s showing up now.
I’ve submitted ticket #2461776, please have a look. The logo update does not reflect on the theme. The homepage link also does not change, it always points to the NineTheme website. Additionally, I’m unable to remove the “Blog” from the nav.
These are very very basic theme customizations, and they don’t work at all.
Hey,
They actually works as expected. Please review your ticket now. Our team addressed all of your questions 
Cheers!
Hey there. Thank you! The logo and nav updates are now working! Does that mean I have to set the menu and logo for each and every page?
Hey,
We unfortunately do not provide customer support serice in the comment forum area. Please ask your questions / issues in your #2461776 ticket. Our team will help you out with all of your issues.
Thanks for your understanding.
Cheers!
Logo can’t be changed. Was able to upload the logo via the “Theme Options” > General Config > Logo, but the theme won’t use it. I’m using the Frontpage Pre-Order template.
Hi there, Thanks for purchasing. Please submit ticket on our support desk provided here: https://9theme.ticksy.com/ Our support team will help you out with all of your issues. If you opened a ticket please check your ticket Cheers! Ninetheme
hello, how can i change sticky menu’s background color?
Hi there,
Thanks for purchasing.
Please submit ticket on our support desk using the following link. Our support team will help you out with all of your issues.
Cheers!
Hey, I would like to swicth the product button on the landing page go to the product description. How can do that ?? Also, it possbile to have the lil bit of the description on the product on the product section of the landing pages?? please let me know
Also, when they hit the product buy now on the product description it going will go the cart?
Hi there, Thanks for purchasing. Please submit ticket on our support desk provided here: https://9theme.ticksy.com/ Our support team will help you out with all of your issues. If you opened a ticket please check your ticket Cheers! Ninetheme
Hello.
On your demo site, products on the Main page are not immediately added to the basket. First, an intermediate modal window opens, where I can select various options.
After importing demo content, when I click on the Select button, I go to the product page. How to do the same as yours at https://ninetheme.com/themes/proland/
I tried to create variable products – all the same, when I click on the button, the selection throws me to the product page. And I would like to see a quick view window of the product as you have: https://prnt.sc/t0abf3
Hi there,
Thanks for purchasing.
Please submit ticket on our support desk using the following link. Our support team will help you out with all of your issues.
Cheers!
Hey,
Quick question how do you add image in headlines like the live preivew theme. Also, I’m issue when take review images off. it’s coming up as woo commerce. Please help
Thanks
Hi there,
Thanks for purchasing.
Please submit ticket on our support desk using the following link. Our support team will help you out with all of your issues.
Cheers!
is it possible to use images instead of headlines? and is there an option for using videos on mainpage without black layer?
Hi there,
Thanks for purchasing.
Please submit ticket on our support desk using the following link. Our support team will help you out with all of your issues.
Cheers!
how can make this popup??.
https://ibb.co/ggGfn37 plz give me full demo file do not say~~ cheer upHi there,
You cannot get any technical support in the comment area. If your support period is over, you need to renew it, thank you for your understanding. Please submit ticket on our support desk provided here: https://9theme.ticksy.com/ Our support team will help you out with all of your issues. If you opened a ticket please check your ticket
Cheers!
