3288 comments found.
Hello
I would like to have a homepage with a masonry look/layout similar to a standard or portfolio gallery, but each image would link to an internal page on the site.
What is the best way to achieve this? Thank you.
Hi there. Unfortunately, we do not have a specific widget for that purpose. But you can achieve this design manually using the Advanced Image widget. Just arrange some duplicates of the Advanced Image next to each other with different image ratios and then save that section as an Elementor template which you can use for later.
Regards
2 days and no support in ticket.
Hi we replied that, please have a look at your ticket
Yah, I concern about the demo, please check the ticket again
Hi we replied you on your ticket
thanksHi, when I am trying to update the theme through Phlox admin dashboard, I am getting the following error “Download failed. A valid URL was not provided.”
Also, where can we find the changelog for updates?
I should mention that instead of installing theme zip file from Wordpress UI, I am updating from here as your support had made some CSS changes which I didn’t want overwritten.
Hi any update?
Hi, As you was on your ticket we replied that and it should be ok now. Please have a look at your ticket and follow there.
Regards
IS Phlox Pro is available for lifetime …. I Purchased it.. I mean is their any renew charge
Hi, you are going to have life time free update and 6 months free support.
The theme load very slow,14-22 seconds on Google speed test. How can I improve this?
I installed the same template with only the needed 4 plugins. So there is no extra weight on my server but still the element or builder is very slow and website load time is unexceptable. How can I fix your theme? or are all of your themes really heavy? Beautiful design but very slow..
Phlox theme is blazing fast under the hood and lightweight on default assets; however, uploading heavy images and media will affect your site speed significantly. We have a step by step guide for investigating and improving your site speed. Please have a look here: https://docs.phlox.pro/article/202-page-load-time
Could this theme help me to show products in a classic way? Here is my website https://themisfit.world/buy-bike-stickers-helmet-sticker-sticker-for-laptop-at-the-misfit-world/
Hi, we are sorry but we cannot understand what you need, please explain more
hello! i had a very urgent issue on my website, the header and footer autoset to “legacy” after few days for no reason! i opened a ticket yesturday plese help me soon it’s very urgent! Thanks
Hi, that is really strange. We saw your ticket and we replied you there. And also we are going to have an update in 7 days which we recommend you to update it as well.
I wanted to buy your theme yesterday when there was promotion but impossible to pay damage
I have just opened a ticket through the support system regarding a mobile menu/header that is buggy/not working correctly…only on mobile.
Hi, Please note that our response time is 2 business days. but right now your reply has an answer, please have a look and follow your issue there.
Regards
Lovely theme!
This is a pre-sale question. On your thumbnail, it says mid-year sale $23
But on Envato, the price is still $39
How can I buy it at $23?
Please advise. Thanks!
Hi, I am so sorry you cannot. The price is $39, which as you may know the normal price of themes on Themeforest is $59, so what I am saying is that grab the $39 if you want Phlox before the price increase.
Regards
Hello Team,
Still no support after 3 days, I am a little disappointed at this stage (bought 2 licenses). I just want to start the right way, it’s the reason for my ticket and I haven’t started so far. I even spoke with your live chat yesterday and they said they only live chat for sales purposes and will tell team that I am awaiting a response. Still nothing 24 hours later. Ticket number 1207552392 – Thank you
Hi, Thanks for choosing Phlox, yes normally you can get better response from your ticket and our live chat is mostly for general and pre-sale questions. by the way sorry for the delay and your ticket already replied
Regards
I want to buy this theme do you provided life time licences?
Hi, Yes it is one time fee but you can only use it on 1 domain. It also has 6 months support included
Presales question
Is it possible to do similar like that
https://jupiterx.artbees.net/nutrition-coach/Many thanks.
Hi, I am sorry but I cannot answer your question since you need to be more specefic about it , which part which feature and etc.
I’ve made a purchase. Hope to see the effective theme.
I mean that the appearance of that theme
Hi again, We are happy to see that you found Phlox interesting. Right now that you have Phlox I guess you can check it by your own. I suggest you to try import a demo that you think is good for you and start editing that. Please note that you can ask for support on Averta Help Center
Regards
So I want to try demo on other site before apply on my main site; so if i apply code, would i try transfer to another domain myself ?
Ok, I did it, not to reply
Hi I’ve created a ticket via support system but I haven’t got any response… am I doing it in the right place? Thanks!
Hi, Yes you do, we saw that and we replied please have a look and reply there.
Regards
Hi I got one reply but nothing after that.. is it usual that support takes so long? Quicker action would really help make the theme more supportive…
Hi, well as you may know the response time is 2 business days, and your issue was related to a confilict with the CSS. We solve that for you and you can follow your ticket.
Regards
Thanks for the reply, it worked great.. .just wanted to let you know that I’ve sent a follow up request. Can you pls look into it? Thanks!
Hi, As you was on your ticket we replied that and it should be ok now. Please have a look at your ticket and follow there.
Regards
I have bought the phlox template and inserted the demo consulting. The first day it gave me a failure and everything looked bad but I uninstalled it and reinstalled it. Then everything worked correctly but now I can’t even enter the desktop. The provider of my hosting indicates that one of the plugins in the template gives an incompatibility with wordpress. It does not even allow me to enter the password to enter the desktop. freezes, only lets you enter the name but not the password. It tells me that I must rename the plugins one by one until I find the one that gives the incompatibility from the FTP The only plugin that I have downloaded, apart from the ones that come with PHLOX by default is WPmaintenance mode. Can you tell me what is happening? How do I solve it? Why does this fault give me? What is the plugin of your template that fails with the start of wordpress?
Hi, we have replied your ticket please follow there since we need to have more details from you.
Regards
I purchased phlox pro few days back nd i instralled Digital Shop Theme,.... in that page when some tries to make account from login page.. Its show type your email and. U will get password on your mail…. But i want to let my customers put their own password while registering…
Hi. Please note that it’s the Woocommrece default registration form and has nothing to do with the Phlox theme. You need to use third-party plugins like “User Registration” to extend the fields.
Hi! I use Phlox for free and really I wanted to upgrade, but I have been waiting for more than a month for the response to a ticket (that makes me doubt about the purchase).
All images in my post grids turned square. I had some images with an aspect ratio of 4: 3, others 16: 9 and others 3: 4, but now they ARE ALL SQUARE in ALL GRIDS of the website. Elementor configuration is correct, but the images just went square. It is useless trying to change the aspect ratio in Elementor. It doesn’t work.
Any problem with Elementor Core Elements?
This situation is seriously affecting the appearance of my website, and your technical support is very delayed.
Hi, first of all thanks for your interest. about the support I have to say our first priority is Pro version maybe that is why you did not get answer for free version till now. By the way we tried to find your ticket but we could not. Please share the link of your ticket to us we will reply you there.
Let us know,
Averta
Thank you. The link is: http://help.averta.net/tickets/1203796886
Original ticket is this: http://help.averta.net/tickets/1178472697 ...But the thicket above resumes my problem.
Hi again, we saw your ticket and we replied you there.
hello ,
I’m using demo green business and I need to change color scheme to blue Like demo business (exspecially for info box hover for example)
How can I edit it?
thank you
Hi, May I ask you to submit a ticket, Our support staff would help you better and faster there. Averta Help Center
Regards
Hi, i want to order but i checked the pagespeed by google and pingdom. Both giving bad bad results. Can you explain why this is? and does it have the same effect as i put it on my server?
Hi, Can you please be a bit more specefic and tell us which demo you are talking about, we have checked our demos and most of them have 85%+ score on GTmetrix.
Let us know,
Regards
