8663 comments found.
Hi A couple of quick questions I hope.
1. On the front page editor via user account and course editor, is there a way to use the Visual Composer features? Currently any editing completed in the dashboard editor results in VC shortcodes appearing.
2. I have a full page Slider Revolution used for a full page. I have a white gap at the top and bottom of the page. Is there a way to remove these via the page settings?
Thank you for a superb LMS. I’ve been using several over the last few years and moved over to yours this week and glad I did.
Hi,
Thanks for your feedback. The comments section is for questions of the first level. Your problem is not at this level, and to solve it you need to create a ticket.Please submit a ticket with site credentials and our support team will assist you: https://support.stylemixthemes.com/tickets/new/
regards
Thanks, I’ve sent a ticket.
Thanks for submitting a ticket. Please wait, our support team will reply to you as soon as possible.
regards
Hi, is there an option to make user access to a specific course end at specific date/duration ?
Hi,
Unfortunately, there is no such kind of option in the theme. It needs to customize the theme templates to realize your request.
regards
Hello, Can I copy a lesson from a course to another course ?
Hi,
Sure, one lesson you can use on several courses.
Feel free to contact us if there would be any other questions.
regards
Can you clarify more, how to add a lesson from another course? Also please check my previous reply as I want to put the same quiz in 2 courses
As you may know in the theme, lessons are added separately from courses. You can add any lessons to the courses under the Course Curriculum section ( https://prnt.sc/tcxd3v ). The same thins with the quizzes. Please read more here: https://support.stylemixthemes.com/manuals/masterstudy/#courses
regards
Thank you for your reply, I know how to add lesson/quiz. My question is how to replicate the same lesson/quiz in 2 courses. Thanks
Hi,
You can add same lessons/quizzes in several courses. Which means you need to add same lesson while creating new course.
regards
when I add a new lesson/quiz, there is no option to add a previous lesson from another course. it just creates a NEW lesson/quiz by default. Can you tell me where is the option to add same lessons/quizzes in several courses ?
Hi,
I check a lot of comment and not find any answer to this question
Please can you tell me if it’s possible with custom CSS or other option to HIDE / Remove the following part / section
All the following are in Instructor member Account
1) Hide Announcement (Under instructor Profile)
2) Hide Bundles (Under instructor Profile)
3) Hide Tabs Activity
4) Remove Review on right side
5) Profile Visibility (Under tabs settings)
6) Export Data (Under tabs settings)
7) Social Account Tabs
In email notification is it possible to change the option and change to subscribe to newsletter only ? So Instructor can choose from here if they wish to subscribe or not to our newsletter ? If this not possible how can completely HIDE or deactivate this Email notification under tabs ?
Hi,
Some of your mentioned section you can remove vi custom CSS, some of theme can be disabled via theme settings. Please submit a ticket with site credentials and our support team will assist you: https://support.stylemixthemes.com/tickets/new/regards
Hi in many replies you write that you are working on adding Elementor – This is the only thing I am wating for before buying the theme – I really would thank you if you could give me an ETA when this update will be ready – Thanks Alot
Hi,
Thanks for your interest in our theme. Unfortunately, we can not say the exact date of release this feature as some developing process will take more time as expected. We hope for your understanding.
Feel free to contact us if there would be any other questions.
regards
Hello guys,
after the theme update I receive this notice in the instructor section:
Notice: Undefined variable: label in /var/www/new-social-media-site/wordpress/wp-content/plugins/masterstudy-lms-learning-management-system/lms/classes/instructors.php on line 437
I already checked the code. Everything should be fine. What can I do?
Hi,
Please submit a ticket with site credentials and our support team will assist you: https://support.stylemixthemes.com/tickets/new/
regards
When the student writes comments & questions inside the course a notification should be sent to the teacher. The comments are only shown in the backend of wordpress. What is wrong? Thank you
Could you please answer?
Hi,
Please submit a ticket with site credentials and our support team will assist you: https://support.stylemixthemes.com/tickets/new/
regards
I want to disable some email notifications such as Register on site, Course added….. I have more 40 courses. Each time the user clicks Start Course, it sends an email notification “Course added” to both me and my students. There are 40 emails a month. it’s quite annoying. Can you show me how to do that? (I created a ticket but no one reply.)
Hi,
We are really sorry for the inconvenience caused, due to the quarantine circumstances we’re experiencing a much larger flow of inquires than usual. Therefore, response times are longer than expected. Our engineers will check your submitted tickets according to the ticket ID queue
regards
Hi, I installed the demo and everything looks great, but when I try to view a course it looks like the link is broken, it doesnt let me view the course lesson.
Hi,
Please try to resave Permalinks under settings to Post name
regards
Great. Thanks. I have a question. The LMS app syncs with my LMS wordpress? And can you install the app for me?
The App doesn’t come with the theme by default. You can purchase the App separately. The App works only with the MasterStudy theme. Here is the documentation of the App -> https://support.stylemixthemes.com/manuals/masterstudy-app
Please note, the app-building process is not part of the item support. If you have difficulties we highly recommend you to contact the service, who offers app building for a reasonable fee -> https://stylemix.net/~service8922366
regards
Hi, after install the last update, my course admin area became a mess. A lot of css errors: admin.css: Failed to load resource: the server responded with a status of 404 (Not Found) curriculum_v2.css: Failed to load resource: the server responded with a status of 404 (Not Found) Found 57 elements with non-unique id #_ajax_nonce:
Any date foreseen for the correction of these errors in the plugin?
Waiting for your reply.
Best regards.
Hi,
Please create a ticket with your site credentials and we will check it for you https://support.stylemixthemes.com/tickets/new/
regards
can we integrate Microsoft Teams with the LMS site
like we are having zoom meetings currently and also can we integrate google meet
Hi,
Zoom Conference is a lesson type by default and it is connected with the Zoom service directly. There is no Google meetings currently, it needs to modify the theme and external plugin templates in order to realize your request
regards
Bug:
In new update, MS has launched new course builder. In that search completely not working. Release a bug fix.
Why no guest checkout? it’s been very difficult and also no custom Video Player. Too bad for LMS.
Hi,
The course editor and the search is working properly on our end with the theme and external plugins latest version -> http://prntscr.com/td49db
We recommend you to recheck via deactivating all of your site extra and caching plugins.
Video uploads don’t mean custom video player! Here below you can find more info about the recently included feature into the LMS platform -> https://support.stylemixthemes.com/manuals/masterstudy/#video-uploads
regards
Hi. I have been trying to edit the course pages and they all are redirecting to 404 page not found error
Hi,
Please make sure that you have set the Permalinks setting to Post Name. If that would not help, please submit a ticket with site credentials and our support team will assist you: https://support.stylemixthemes.com/tickets/new/
regards
I did this but still doesnt seem to be working
Hi,
Please create a ticket with your site credentials and we will check it for you https://support.stylemixthemes.com/tickets/new/
regards
Hi I have already raised the ticket nobody seems to be responding
Due to the quarantine circumstances, we’re experiencing a much larger flow of inquires than usual. Therefore, response times are longer than expected. Our engineers will check your submitted tickets according to the ticket ID queue
regards
Hello, is it possible to integrate LearnDash with this theme? If not, is there a way to make unavailable a course after an specific time?
Hi,
You can use the LearnDash plugin in the theme. However, you need to disable the MasterStudy LMS plugins to use another LMS plugin. Moreover, it may require extra styles to meet the theme design.
regards
I like the Udemy Affiliate demo layout, can i use this demo but not as a affiliate but just to sell my own courses?
Hi,
Sure, you can use the Udemy Affiliate layout to sell your own courses. Please let us know if you have additional questions.
regards
Is it possible that instructors only edit courses from Frontend and do not have access to the backend?
If it´s possible, please tell me the procedure
Hi,
The WordPress admin toolbar isn’t visible for users and instructors by default. The instructors can add courses only from the frontend. You can use 3rd party plugins to disable the default “wp-admin” link to your admin panel.
regards
Thank for the answer, however the wp-admin is visible for instructors at this time, so it´s not the default behavior, I don´t have used any third party plugin to enable it, maybe you could suggest some third party plugins that I can try to disable it
Thanks I´ve already find where can I change that
Hi,
We’re glad that you’ve resolved the issue on your own 
Please feel free to contact us if you have additional questions.
regards
Not asking for support but iv recently updated Masterstudy and my Course Bundle pages and Courses with added curriculums are not loading at all.
When i remove the course lessons and sections it loads fine.
Can you please look into this and fix it asap, im having to downgrade the theme and plugin to try get it working.
Hi,
We couldn’t replicate the problem on our testing websites. Could you please clarify the issue in screenshots?
regards
Hi SMS, i can confirm our devs looked into it and found some extra files in our child theme which were conflicting – they have been removed now – everythings back to normal!
We glad to know that you resolved the problem on your website.
regards
Zoom integration mobile web browser not working audio. I integrated this wordpress theme and successfully integrated the zoom and ready to use. The web brwoser version it works perfectly but when its runs on the iphones and some of the android devices the meeting is not getting started and if started the audio is not detectable. is there anyone encountered the same problem or any resolution to that ?
Hi,
The theme doesn’t control the Zoom conference by default. As the sharing option is part of the Zoom service. have you tried to connect bia the Zoom App for the devices?
regards
Curriculum not visible, only showing upload Scorm package. We are not able see add sections, lessons, quizzes etc in the backend editor. see screenshot.
https://prnt.sc/tbnh8mEven when we try to add course lessons from front end editor, in lesson content when i try to click insert, nothing visible, no options showing to add media etc. please check from your end backend and frond end course editor.
i tried by disable all plugins, but no improvement
i checked all my published courses also, curriculum deleted for even published courses, my users are reporting me no content in your courses, i think this is may be the issue with recent updates. i earlier also reported this issue and but no solution from your side. Kindly consider this on TOP Priority and seriousness. Because business is impacting.
i rollback to version 2.00 for master study plugin and checked it, for this version, curriculum is showing. Hence it is proof that, problem with masterstudy plugin. Please find the solutions immediately. We believe you are checked in testing environment before release, please make sure everything works perfect before release.
The curriculum showing to add in the backend editor but there is big issue is the lessons all are deleted from published courses. How to solve this. How to get back my lessons content only.
Please make sure that you are using the latest version of the theme -> https://support.stylemixthemes.com/how-to-update-a-premium-theme. After it, update all the theme external plugins as well under the appearance -> install plugins section. if you have difficulties, please create a ticket
regards
HI Team, I updated Theme, plugins with latest version. After plugin update from ver 2.00 to latest version, again the same problem raised even theme is latest version. Bug is there in the plugin. please check it from your side.
Please submit a ticket with your site credentials and our support team will check the problem directly on your website.
regards
Which hosting you use in demo site i have purchase this theme but site moving very slow. pls suggest
Hi,
Site speed depends on several factors from Server speed to a network connection. Please have a look at the attached URL link below and follow recommendations to speed up the site loading. You can also follow this manual or alternatively, you may wish to offer website speed optimization services. https://www.wpbeginner.com/wordpress-performance-speed/. Moreover, we recommend you to have a look at the following video guideline in order to improve the site performance -> https://support.stylemixthemes.com/how-to-speed-up-your-wordpress-site-with-autoptimize-and-wp-super-cacheregards
