671 comments found.
Hello. When I try to access the plugins in order to update them, I get the following error message:
Notice: Trying to access array offset on value of type null in /var/www/vhosts/XXXX/XXXX/wp-content/themes/kentha/inc/tgm-plugin-activation/inc/list.php on line 56
Is this bug known?
Hello, I’ve never seen this issue before and it seems to be caused by an empty response from our server.
First of all please make sure the theme is properly “actived” and you can eventually remove and add again the purchase code in Appearance > Kentha Activation.
Once done, please make sure you are on PHP 7.3 (not 7.4 as is not complete for WP usually yet).
Then, please use the following procedure to force an update of the “list” of plugins:
1. Go to Appearance > [your theme] activation
2. Click “Go to [your theme] Plugins”
3. Update the plugins in the list regards
Ah, thank you very much. PHP version 7.4 was the bug.
Thanks for your feedback Luke, we noticed indeed that this version does not contain all of the required libraries for WordPress. Just to be sure, are you confirming that the issue is now solved, or you need more help?
The problem is solved. Thank you for your support.
Perfect, thanks!
Where are all the new demo content import I only see 8 demos and not any of the new ones
Please install woocommerce to be able to install the woocommerce demos. You don’t need to make all of the woocommerce wizard nor need to install jetpack, just install and activate the plugin and quit the wizard steps, then go to the dmeo installation page.
Regards
Hello. I am having a problem with viewing it on the mobile app. scratchedoutent.com that is my website. It works fine on the desktop view but on the mobile display the resolution goes off and it looks squished. Please take a look at our website on your mobile device. Thanks
Hello vickinad, the support is provided via Helpdesk. You’ll be directly in touch with our developers for a first quality service. Please find out the access at this page
https://www.qantumthemes.com/helpdesk/forums/forum/kentha/Best regards
The new update for the theme seems awesome, any plans to integrate Kentha to be compatible with a multivendor plugin like wcfm?
no, I’m sorry, is a very small amount of requests for this so we don’t have actually a budget for the integration
Multi-vendor options would be ideal for a real music shop so artist can log in and sell their own songs like every big music marketplace website. Do you guys do custom work in case I needed to hire someone for this?
I understand sir, but this would require a lot of work that we can’t plan at the moment. There are some multi vendor plugins out there, from WooCommerce as well, and they may just need a couple of css fixes to look nice, but there is nothing blocking them actually. Regards
Hello, I have another problem and I don’t know how to write directly to support.
The problem now is that the links I put in Slider Revolution don’t work in Safari. In all other browsers they work, but in Safari it doesn’t work.
How can this be resolved?
Hi, you should put a high z-index to the links in the revolution slider composition. i’d suggest starting from the templates provided within the product folder, as you’ll avoid dealing with similar issues, they are well tested and don’t have bugs in the different browsers.
I tried the templates that come with the theme and the links on safari still don’t work. I am using version 5.4.8.2 of Slider Revolution I want to update it but it says I should buy it.
How can I update Slider Revolution to the latest version?
Hello, please contact our support for proper technical help about your requests, I’m sorry but the question should be answered by the developers, while I’m about commercial answers here.
From what I know anyway:
1) Safary has plenty of bugs with displaying complex items 2) Slider revolution 6 is incompatible with ajax page loading and is not meant to be used on this theme
regards
Hello, I have a problem with the menu.
When we change the language in the web button made for this purpose, the web changes but the menu does not change by the one set for that language.
If we update the page, the menu does change.
This happens in Chrome and Explorer but not in Mozilla, in Mozilla it works correctly.
How can I make it work correctly in all browsers?
Good morning sir, this theme does not have at the moment open compatibility with any multilanguage plugin. You are very free to use them but please remember that the ajax page loading plugin is completely unaware of this functionality, so you need to modify he plugin to make it work with your language switcher.
An easy way to do that is to add the class”noajax” to the language switcher links, and don’t use a dropdown switcher but a menu item, making it work without any coding.
if you need more help on this, please make sure to open a helpdesk request. The support will be online monday to friday 08 till 22 CET time. But you’ll probably get an answer much before monday. Regards
I recently acquired Kentha template and am setting up a test environment in a subdomain of mine to migrate to the final one in the future. is it mandatory to activate the license in this to perform all tests or can I perform this procedure only when it goes into production?
Hello, you can simply open a helpdesk topic asking a domain change and we will clear your status to allow a new purchase code usage, thanks!
I want to change “Prices” to “Buy + Icon” in Production single tracks cards section lightbox how can I do it?
Hello! Please open a request to our developers in the helpdesk, is a complex question to answer here. Regards
Is possible there use waveform display like in soundcloud?
Hello, for the moment this theme doesn’t have such feature, we started working on it but there is nothing ready for the moment.
I know I don’t have any support left but my menu is now working right on my website I have one menu option set as a custom link and on mobile when I click it it won’t go to it how can I fix it it works fine on the computer though
Good morning sir, your question, for simple it may seem, can be very complex depending on factors as the page structure, the link URL and the browser in use on the device. If you are making internal links, as the website uses Ajax, you won’t be able to do them easily because ajax intercepts them. You can try adding the class “noajax” to the link, while editing the menu 8you can enable the css classes in the Screen options of the Menu Editor page).
If this solution doesn’t fit your needs, I’m sorry but I?m going to need you to contact the helpdesk with a valid support license, where you’ll be supported untile the resolution of your case.
Best regards
I am not sure how to do that can you tell me how to do that please my other links work as menu options but can you point me on how to do it please
Can you please just link your site here?
Pre-purchase questions:
1) Is it possible that a user can download the free albums as a .zip folder so they don’t have to download the tracks individually? 2) Is there an option for login/register? 3) Is it possible to make it mandatory that the user must be signed in before downloading the tracks? 4) Can we bulk upload tracks instead of uploading them one by one to an album? 5) Can we offer credit based subscription model to customers where they’re limited by number of albums in their download list based on the plan selected?
Thank you!
Good morning sir, and thank you for the questions:
1) Yes you can do it, in various ways. Actually you can place an available zip to download both for the full album or for each single track, so you have both options.
2) THis is a default WordPress feature, so the theme doesn’t actually add anything by this point of view, these are WordPress built-in funcitonalities. Depending on what you want the user to do, you can use different plugins to manage the user subscription and privileges (as comment, create contents or other)
3) This you can do with WooCommerce, making the album as free product
4) Not really, is not how the theme is meant to work sir. Every professional music website manages uses this method, as it is safer and more precise.
5) Out of theme features. You can maybe do that with WooCommerce but I’m totally unaware about the specific protocols to obtain such result sir, sorry.
Hope my answers can be useful, I think you are building an interesting project but you may need a hand from some developer to make sure such a complex website works correctly.
Best regards and good luck with the project.
So i purchased the kentha theme couple of months ago.. website works fine but all of a sudden nothing wants to play from the home page anymore! it only works when I open up albums and play all.. how do I fix this glitch ? Please help me…
My website is www.scratchedoutent.com .. you can see for youself.
Good morning sir, thanks for contacting us. I checked your website and the playlist is empty
https://www.dropbox.com/s/sn30wmtjqna55sw/Screen%20Shot%202020-06-25%20at%2006.56.39.png?dl=0Please add at least 1 album, a podcast or a custom track in the Customizer (under the Player settings).
Regards
Which multivendor plugin integrates with it so that users can also sell their music. Does EDD Plugin works with this theme also?
Hello sir, this theme is made for WooCommerce and not for EDD. Also WooCommerce has a multi-vendor plugin, but we didn’t testi it acuallty. It should work fine by the way. If you encounter any issue you can let us know.
Regards
Hi, I want to setup a online music store, and I want to provide a music preview of the songs, but not the entire song can be played before buying. So is there a way to do it. There is a woocommerce audio sample player plugin available in envato, so will it work with your theme?
Yes sir, our theme Kentha has special features to create a music shop. Please find the documentation at this page
https://qantumthemes.xyz/manuals/kentha/knowledge-base/selling-music-with-kentha-wordpress-theme/regards
I am trying to make a change via CSS from social networks but the changes I make have no effect.
Can you tell me how it is done so that the changes I make in the CSS are seen?
Hello sir, thanks for contacting us. Please note that code changes are not actually aprt of the support territory ( http://www.qantumthemes.com/helpdesk/2019/08/01/code-customizations-2/ ) anyway, we can hel till some level. Please make sure to contact us via helpdesk, to receive help from our developers
https://qantumthemes.xyz/manuals/kentha/knowledge-base/support/As quick tip, i may suggesto to use a Chrome extension called User CSS and first try your cusotmization with this plugin, and once you are sure they work, copy them over to your theme’s CSS.
Also make sure you are not using caching plugins, and your browser is not showing a cached page versio (a force refresh may solve).
Looking forward to read more from you on th ehelpdesk, and please make sure to include your site URL and screenshots about the procedure yo uused.
Thanks and have a nice day!
Hello guys. How do I remove the license from a domain. What email do I write to?
You need to send your purchase code to support@qantumthemes.com it will be answered within 12 hours. Regards
Hello, in the artists section, there is a contact form, how can you translate into another language. I already tried crazy traslator and it is not possible. Can you guide me?
https://www.dropbox.com/s/mxza97op35zfscd/artist.PNG?dl=0Thanks
Hi, first of all your support is expired and I shouldn’t be providing help, in respect for the other customer, anyway I’m going to pint out that you should use the official translation method explained in the manual
https://qantumthemes.xyz/manuals/kentha/knowledge-base/6-0-how-to-translate-theme-and-plugins/and that the form is made by a plugin, the contact form plugin bundled with the theme (qt-contactform) so you may wnt to make sure to translate it as well. it has its own /languages folder and .pot file inside. Regards
Hello, thanks for your help, I understand that I do not have support, but it was only consultation. Thank you so much for everything. Cheers
Hello! Did you find the plugin translation folder sir?
Hello, if I could translate into Spanish. thank you very much for your help. Excellent service
I forgot, (SEND REQUEST), it is the only phrase that I could not translate, I already synchronized with crazy translation, clear cache and it does not translate, maybe it is in other bowels 
That’s very strange, the Send Request string is perfectly translatable.
Anyway, you can edit this file
wp-content/plugins/qt-kentha-contactform/_form.php
line 51
https://imgur.com/a/PSCO50jregards
Hello, Thanks for your awesome template. Is there an RTL version for this theme, I can’t find it in demos
I’m sorry sir but we don’t have support for RTL visualization. Statistically speaking 90% of our customers are from USA and the cost for RTL suport was not backed up by the sales potential of such feature in the eastern market, sorry. Regards
do the media player have any option that remember last played position and continue from there when user play the file again
Hello sir, I’m sorry but there is no such function. Regards
Hey also author i am missing my footer, however i have footer widgets and can see my footer design when edititng in customize with theme, but once i leave that back to site its not showing my footer or widgets on any page of the site. https://ravesta.com you cant see the footer but i assure you on customize there is a fully made footer but its not rendering on site side
Appearance > customize> footer > enable widgets.
Sir your support is expired, we can’t provide more support. Regards
