469 comments found.
Hi supportt, Great theme you have here, please advise what I should do cause after purchasing your theme, I am unable to register with the code and email. N.B this is the second license purchased on this theme and I am still unable to register the theme on my wordpress dashboard. Thanks
Hi there,
Please submit a request on our helpcenter in the upper right corner and one of our agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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Hello, I’m intrested in buying this theme, but I have two pre-sale questions: 1. the first movie on main slider autoplays on Chrome, but does not start on Firefox (clicking anywhere on the site makes it start) – could you, please, let me know if there is a fix? https://cinerama.qodeinteractive.com/movie-studio/ 2. on the same demo page, is it possible to open movies as lightboxes upon click instead of moving to an portfolio item page? Appreciate your help in advance!
Hi there,
Thank you for taking interest in Cinerama!
1. You can choose the autoplay behavior when you open a page: http://prntscr.com/uxna60 This is due to some autoplay policy policy changes: https://developers.google.com/web/updates/2017/09/autoplay-policy-changes 2. There is no option for this.Let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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I am a developer and I have developed a website for client using this theme. As he wants payment via form so I tried using Forminator but this theme isn’t compatible with Forminator. Please guide me on this issue asap!
Hi there,
Thanks for using our theme! Please understand that we simply cannot guaranty theme compatibility with any third party plugins since they have not been tested. The theme is compatible with Contact form 7 plugin which you can use to create your forms.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Please see # 66692 Thanks
Hi there,
Please understand that our support teams response time is within 24h and you will for sure get an answer within this timeframe.
Thank you for your patience.
Support
Edge Portfolio part of
Qode Interactive
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i updated to the latest version of the theme but the instagram feed still doesn’t work. when i click re-connect an error page appears with some coding on it
Hi there,
Thanks for using our theme! Please read more about it here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hello, a client’s website is using Cinerama Theme, configured with a Child Theme. I need to edit some of the templates, the problem is they are inside of the Cinerama Core plugin. How can i override those without editing the plugin? Thanks.
Hi there,
Thanks for writing in. Unfortunately it is not possible to change something within our Core plugin in the child theme.
You can read more about Child theme here
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hello, The video player, when selected for Vimeo, does not play or even display on mobile devices. The screen is completely black. This is particularly the issue on iphone. The page in question is www.dondagafilms.com/brand. This shows up fine on desktop and some Android devices, but not on Iphone devices. Please look into this.
https://drive.google.com/file/d/1IFuAfx7ryMUPxSxmnIe--O1OOx-oHoXW/view?usp=sharing Thank youHi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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A Ticket has been submitted.
Hi there,
Thanks, you will for sure get an answer as soon as possible.
Support
Edge Portfolio part of
Qode Interactive
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HI does this theme support membership management?
Hi there,
Thanks for taking an interest! The theme does not come with membership management unfortunately, you could alternatively consider using a third party plugin for this purpose. You should know that we can’t guaranty theme compatibility as it has not been tested but you are always open to try this on your end.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Is there any other film and tv edge theme that has membership management?
Hi there,
Please submit a request at our help center explaining your needs and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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how to i install the latest version of this theme? i have the envato market plugin but nothing happens when i click the update availble hyperlink. do i need to get rid of the current version i have and install the new theme files? there is no delete option for the theme now unless i need to switch to a diff theme, delete the old theme, then install the new one?
Hi there,
Please check our article on how to update the theme and its plugins here.
We do hope this helped and if you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hello, The latest Slider Revolution update has issues: my slides were not showing and only did when I installed an older version. Kindly look into it and provide a more *updated solution.
Hi there,
We believe that this was caused because WordPress removed a migration tool known as jquery-migrate (in Version 5.5). Install and activate the official Enable jQuery Migrate Helper plugin found here: https://wordpress.org/plugins/enable-jquery-migrate-helper/
This should be addressed in an upcoming theme update as well as if you need an immediate update of any of the plugins, please send us a mail to helpcenter@qodeinteractive.com providing your purchase code in it and one of our support agents will provide you with latest versions.
Thanks.
Support
Edge Portfolio part of
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Hello! I just updated my theme as well as the Slider plugin. Since this update, The Slider does not show up on the website or in the preview mode for editing its content. I have reached out to the Slider Theme Punch team to see if it was an issue on their end. They have responded and told me it was a JS error due to a WP 5.5 update compatibility issue with the theme, and asked to reach out to you guys. Please advise on how to move forward! Thank you so much!
Hi there,
Thanks for writing in! We believe that this was caused because WordPress removed a migration tool known as jquery-migrate (in Version 5.5). Install and activate the official Enable jQuery Migrate Helper plugin found here: https://wordpress.org/plugins/enable-jquery-migrate-helper/
This should be addressed in an upcoming theme update.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hi
I am trying to update the theme from 1.0.1 to 1.7 we get the below error.
Fatal error: Uncaught Error: Call to undefined function cinerama_edge_create_wp_widget() in /usr/www/users/letithhjty/wp-content/themes/cinerama/framework/modules/widgets/lib/widget-loader.php:9 Stack trace: #0 /usr/www/users/letithhjty/wp-includes/class-wp-hook.php(287): cinerama_edge_register_widgets(’’) #1 /usr/www/users/letithhjty/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(NULL, Array) #2 /usr/www/users/letithhjty/wp-includes/plugin.php(478): WP_Hook->do_action(Array) #3 /usr/www/users/letithhjty/wp-includes/widgets.php(1773): do_action(‘widgets_init’) #4 /usr/www/users/letithhjty/wp-includes/class-wp-hook.php(287): wp_widgets_init(’’) #5 /usr/www/users/letithhjty/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(NULL, Array) #6 /usr/www/users/letithhjty/wp-includes/plugin.php(478): WP_Hook->do_action(Array) #7 /usr/www/users/letithhjty/wp-settings.php(546): do_action(‘init’) #8 /usr/www/users/letithhjty/wp-config.php(92): require_once(’/usr/www/users/...’) #9 /usr/www/users/letithhjty/wp-load in /usr/www/users/letithhjty/wp-content/themes/cinerama/framework/modules/widgets/lib/widget-loader.php on line 9
Can you help?
Hi there,
Thanks for writing in! Please read our tutorial on how to update the theme and its plugins, possible you missed to update the Core plugin so please do as indicated in the article above.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hi
The documentation that is downloaded with the theme does not mention that. But I have gone to the link you supplied and tried to follow those steps.
I tried the Envato Market route but get the same error: Fatal error: Uncaught Error: Call to undefined…
The same issue via FTP you need to first update the theme files and as soon as I do that I get the error and have no access to the backend anymore to update core plugins.
Hi there,
It seams like you did forget to update the Core plugin, so please go to Plugins and deactivate and delete it and then you will get a message that you need to install this plugin. Once you install it and activate it it will be the latest version that comes with the latest version of the theme.
We hope this helped and keep us updated on this.
Support
Edge Portfolio part of
Qode Interactive
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Hi there, I have a problem with Revolution Slider for the Cinerama theme, does anyone know if the online support works? I haven’t had an answer since yesterday.
Thanks.
Hi there,
Thanks for writing in. We can see that your request has been assigned to an agent and you will for sure get an answer as soon as possible.
Thanks you for your patience.
Support
Edge Portfolio part of
Qode Interactive
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For the record, the purchase code you all gave me on this website and in the text file are different codes and the code in the text file doesn’t work.
That said, please respond to my support ticket ASAP. I’ve been trying to import demo content for 2 days now. Keeps getting stuck and different percentages and there is a LOT of red text in console during import.
I solved the problem with demo import.
Hi there,
Glad to hear that you managed to solve this. If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Will there be an update for Wordpress 5.5? I purchased the theme and while going through the install documentation I found it wasn’t working the way the documentation says it should. I didn’t realize I was running 5.5 and now that I check I don’t see Wordpress 5.5 in the list of compatibility.
Hi there,
Thanks for writing in!
Please note that due to safety measures related to COVID-19 the updating of our themes is a bit delayed but please note that we are working really hard on this and that we are constantly working on updating all our themes, however, we can say that the theme is compatible with the latest version of WordPress as well as it is compatible with the latest WooCommerce as well. You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out. At the moment we don’t have any ETA when this update will come out. You will for sure be notified when the theme update is out. We appreciate your patience and understanding.
Support
Edge Portfolio part of
Qode Interactive
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Hi there,
Thanks for writing in!
Please note that due to safety measures related to COVID-19 the updating of our themes is a bit delayed but please note that we are working really hard on this and that we are constantly working on updating all our themes, however, we can say that the theme is compatible with the latest version of WordPress as well as it is compatible with the latest WooCommerce as well. You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out. At the moment we don’t have any ETA when this update will come out. You will for sure be notified when the theme update is out. We appreciate your patience and understanding.
Support
Edge Portfolio part of
Qode Interactive
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I think I have it all figured out, thanks for getting back to me.
Hi there,
Glad to hear this! If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Do you receive our tickets on your support site? I’m having urgent issue with the purchase code and need it to be solved asap
Hi there,
Thanks for writing in, unfortunately we could not locate any request created by your Envato username and would appreciate it if you could provide us with your request ID so we can check.
Thanks.
Support
Edge Portfolio part of
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Hello. I made a wordpress update. Now I have problems. Can you help me please, Stefan
Warning: ftp_fget() expects parameter 1 to be resource, null given in /www/htdocs/w0082e8a/wp-admin/includes/class-wp-filesystem-ftpext.php on line 142
Warning: ftp_fget() expects parameter 1 to be resource, null given in /www/htdocs/w0082e8a/wp-admin/includes/class-wp-filesystem-ftpext.php on line 142
Warning: ftp_fget() expects parameter 1 to be resource, null given in /www/htdocs/w0082e8a/wp-admin/includes/class-wp-filesystem-ftpext.php on line 142
Warning: ftp_fget() expects parameter 1 to be resource, null given in /www/htdocs/w0082e8a/wp-admin/includes/class-wp-filesystem-ftpext.php on line 142
Hi there,
Thanks for writing in Stefan, we do not have enough information in order to be able to help you from here. Could you please provide us with your website URL so we can check. Also you can go through our article on how to update your theme and its plugins.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Great, thank you: www.stefanwolner.com Best regards …
Since the plugin the page look really wired. Please help me …
Hi there,
Have you attempted deactivating your 3rd party plugins one by one to see if one is causing the issue? Also you may try switching your theme to one of the default WordPress themes. Keep us updated on this.
Thanks
Support
Edge Portfolio part of
Qode Interactive
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It works … thank you.
Hi there,
Glad we could help! 
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hi. Just purchased the theme and I’m trying to install the demo content. It has been stuck on 8 percent for about 30 minutes. Is this normal???
Hi there,
Thanks for using our theme!
If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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I am so unhappy with this theme. I’ve been trying to install the demo content all weekend. Opened a ticket only to see that no one is going to reply until Monday. Now that it’s Monday, still no reply. I paid nearly 100 for a theme that I am still unable to use….
I made sure I met all of the system requirements. I am not interested in building a site from scratch – I could have used one of the other themes I already own and saved money if that was the case.
How long does it take for someone to respond to a ticket? I’ve been waiting since Friday when I purchased? Sorry for the tone of this note, but installing the theme should be a BASIC function that should be available if you’re product is listed on this site.
I am not a coder and don’t know how to import the XML file. I opened a ticket on Friday and no response. It’s Monday and no response to my ticket.
Just opened another ticket. I thought the customer service was stellar? It’s Monday and almost end of business and no one has replied to my ticket.
Hi there,
We do have our help center where you do need to register in order to be able to submit a request. Unfortunately we could not locate any request created from your end with your Envato username, and if you do have one please provide us with your request ID so we can check this and so our support team can help you as soon as possible.
To import demo content from an XML file you do not need to have coding skills, but off course if you need assistance our support team will provide you with it for sure. Please provide us with your request ID so we can check this on your end.
Thank you for your patience.
Support
Edge Portfolio part of
Qode Interactive
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Hello, Here are my two open tickets with one from three days ago: #49489 and #49039. Thank you.
Hi there,
Once we check we can see that our agent has responded to your request. If you have any additional questions please keep the conversation with our support agent.
Thank you for your patience.
Support
Edge Portfolio part of
Qode Interactive
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Hi guys, I went to https://qodeinteractive.com/ for help, I just bought the “Cinerama Child” theme
I started to fill in the “Submit A Request” page But in the Profile selection “Qode” and subsequently “Theme” there is no choice for Cinerama Child
How can I do?
Thank you good job
Hi,
You need to choose “Edge Themes” for your profile and you’ll see Cinerama theme in the dropdown list.
Support
Edge Portfolio part of
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Thanks
I discovered the problem, with Chrome (MacOs) on helpcenter.qodeinteractive.com, it does not display all the choices of themes
Hi,
We didn’t experience such problem before and our Help Center has been tested on different operating systems and different browsers. In either way, it is advisable to try from some other browser, perhaps there’s a problem on your end.
Support
Edge Portfolio part of
Qode Interactive
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Hi, there,
I am writing to you to explain two flaws presented by the template (Cinerama):
1. I cannot modify the dates, and more specifically, the years of the timeline (Horizontal Timeline). Whenever I try, the current year (2020) appears instead of the year I enter, whatever it is. 2. I was unable to import the demo theme. The upload process stops when it reaches 48%.The file import system I use is the Cinerama dashboard, because I couldn’t do it through the Wordpress dashboard.
Please, help me as soon as you can, because I am rebuilding the site from the beginning. Thank you so much.
Yours,
Tomás Valero Martínez.
Hello Tomás,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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