11497 comments found.
Hi, I have a pre sale question. Inside the demo I could not find a way to make a booking / reservation for an example hotel. How can this be done please?
Hey there,
The current booking plugin we promote along side the theme is called WooCommerce Bookings , and allow people to make appointments with the listing owners business, product, service, they can either book an appointment for free, or a price can be set.
https://woocommerce.com/products/woocommerce- bookings /
You can also test out bookings form the demo listing here: https://listify-demos.astoundify.com/rentals/listing/luxury-villa-w-balcony/
I hope this helps. Please feel free to reach out once again in case of any questions.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
I have prebuy question. Is it possible to create listing without payment? That means that I want to allow any site visitor to submit listing (place).
Thanks
Hey there,
With respect to your question here, yes this is very much possible within the theme. Payments is just an additional functionality by the Listing Payment plugin.
Please feel free to reach out once again in case of any questions.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hello, it seems that you have a new update, great! Can we please see the Changelog to see the new updates? thanks
Hey there,
Within the new updated we mainly integrated Elementify into the theme, of which provides support for Elementor in the theme. I would recommend checking out our blog post here for more details on this: Elementify
Should you have any questions, please let us know.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Excuse me, what’s ‘Elementify’? (Update 2.13.1)
Hey there,
Elementify is a plugin that will allow the theme to be compatible with Elementor but also allow you to build full pages, just with some drag and drop. I would recommend checking out our blog post here for more details on this: Elementify
Should you have nay questions, please let us know.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hello guys. Nice theme 
I have 1 presale question: Is it possible a hotel in Chicago to have URL: /chicago/hotels/name-of-the-hotel ?
I think this is the SEO friendly URL and this listing will appear when you type “hotels in Chicago”
But the only theme I find that has this structure is KLEO directory demo. However it is not so eye pleasing as your theme.
Hey there,
With respect to your question here, yes this is actually possible using static pages. Here is a doc on how to go about this: Static Listing Pages for SEO
Should you have any questions, please let us know.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hello, I want to renew the support but want to make sure, that after buying it, you can help me with the following: Search error- The first search works well but then I go back to the homepage, do the second search and the results that appear are from the first search. Wrong price in the cart- the price calculates well in the booking calendar but not in the cart. Helping me to customize page for the hotel bookings- I need to know how to have 1 hotel per listing with different rooms and different rates by month. How to hide product list from the page and make only listings visible? How to change URL of the listing regions.
Please let me know.
Thank you.
To effectively assist you with your inquiry, we suggest getting in touch with our support team here:
https://astoundify.com/account/new-ticket/ That way, one of our support personal can offer you guidance on the search issue
As for the rest of the queires, I;m afraid these would entail custom work to implement. Kindly do note that support does not entail custom work.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Thank you.
Hey there,
In relation to your question here, unfortunately there are no compatibility tests of the theme with these tools.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Is it compatible with Request for Quote (RFQ) plugins like https://yithemes.com/themes/plugins/yith-woocommerce-request-a-quote/ if products are added to the listings?
Sorry for the the delay, in response to your query here,
Unfortunately the plugin suggested is not compatible with our theme for that particular functionality.
I hope this clears things out. Please let us know if you have any further questions.
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Wow the support is super slow. Does not inspire any trust whatsoever especially when we are talking fundamental flaws and a non-working theme.
From what looked like a solid theme on the outside, the theme is not working on any of my sites: allvapestores.com and allcbdstores.com. I have sent you multiple messages and multiple emails with my login credentials and have not had a reply or any fixes to fundamental issues like the geo location not working, mapbox not working, users being unable to add their locations and the list goes on. The core functions that are expected of a basic directory are not working. I have updated in the hope of getting a better theme than to the one I had earlier, but this theme is proving to be extremely problematic and full of errors. The support is super slow. I think it is time for a review.
Hey there,
Hope you’re fine.
We already replied to your email 4 days ago. Did you by any chance have a look into our reply?
Please let us know if you are encountering any issues setting up the API key as a reply to the email.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hey! Four years ago you dropped this a an answer:
Well that’s why create the WP Job Manager – Events pluginThis plugin will be released shortly after version 1.4.0 of the Listify theme. Cheers! Adam
Where can I find this event plugin?
Nice regards,
Markus
Hey there,
With respect to your question here, unfortunately this plugin was not fully implemented hence there is no current release of the plugin.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hey John.
This is extremely unfortunate, since it is the second feature that you’ve announced a few years ago without implementing it. You really offer a great template with Listify, but the product maintenance and development seems to be very half-hearted. The other feature I’m talking about is the possibility to search for locations which are actually open, according to their entered opening hours.
It’s all very unfortunate! 
Nevertheless nice regards,
Markus
Hey there,
About the queries here, Astoundify is now under new ownership and we will be adding new features to the theme starting with the next release. I would recommend adding these requests within our feature requests pool here: https://astoundify.com/listify-customer-feature-requests/
I hope this hellps
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Since sending you the login credentials to our sites, we have not heard from you. We have not received a reply and the issue we are facing has not been addressed as the original problems are still there. Map Box is not working, geo location is not working, customers cannot enter their location and even listing images are not displaying on the front page, search feature is not working. There are too many issues and no solutions.
Please could someone look into this as soon as possible because our sites are non-functional and our users have been complaining non-stop.
Many thanks Minik (E-Luxe)
Sorry for the the delay, in response to your query here,
I believe we addressed this query within your ticket. Kindly let us know if you are still encountering the issue within your support ticket.
I hope this clears things out.
Kind Regards,
Brian from Astoundify
Support
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hi there, please tell, how to get full footer area on the categories, locations pages. With [jobs category=**] footer’s widget area disappears.
Hey there,
With respect to your question here, I’m afraid this implemetation would entail some custom work on the theme.
Unfortunately, as of now we just don’t have the resources to offer custom work right now. However, we are partnered with and highly recommend Envato Studio or Codeable If you need help customizing your theme.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Why does the rating on a listing not show in google search results? It says the theme is search engine friendly
Hey there,
With respect to your question here, it would take quite some time to display ratings on listing search results. Even then, Google is fully in charge of when to display those ratings. It’s up to Google to display those and they do based on their own algorithm.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hello
I have emailed you regarding the issues I am facing with your Listify – Directory WordPress Theme but i have not gotten a reply or a solution. I am running the theme on allvapestores.com and allcbdstores.com.
The theme does not seem to be working. Map Box is not working. I have added the correct API. Likewise, the geo location settings are not working. When create a listing, it is impossible to add an address or a custom location. All a user can do is choose an address from predetermined options.
Could you please login into both sites and let me know how we can fix these issues?
Thank you in advance.
Brett
Hey there,
Thanks for reaching out to us.
We have already addressed your original email on this.
Please feel free to reach out once again in case of any questions, as a reply to the email.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hi John,
Since sending you the login credentials to our sites, we have not heard from you. We have not received a reply and the issue we are facing has not been addressed as the original problems are still there. Map Box is not working, geo location is not working, customers cannot enter their location and even listing images are not displaying on the front page, search feature is not working. There are too many issues and no solutions.
Please could someone look into this as soon as possible because our sites are non-functional and our users have been complaining non-stop.
Many thanks Minik (E-Luxe)
Hey there,
I hope you’re fine.
As from our last reply, we have not received any replies from your end on the requested credentials. Could you perhaps send them to us at support@astoundify.com or hi@astoundify.com so that we can have this addressed soon enough.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Resent. Please check your inbox and confirm so that we do not have to wait a week just to discover that the email has not come through.
The theme is not working. Completely dead.
Hey there,
Hope you’re fine.
We already replied to your email 4 days ago. Did you by any chance have a look into our reply?
Please let us know if you are encountering any issues setting up the API key as a reply to the email.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hello everyone, two presales questions:
1. We need more fields for commercial use, both in the profiles and in the entries. Can both be designed? 2. Is Listify compatible with WPML
Kind regards Paul
Hey Paul,
I hope you’re fine.
About the questions here:
1. For the profile fields, this would entail custom work to implement. Here is a doc on how to go about this: https://claudiosanches.com/2016/03/24/how-to-add-custom-fields-in-user-registration-on-the-my-account-page/.
As for the custom entry fields, I would recommend using the Wp Job Manager Field Editor plugin.
2. Yes you can still use WPML. Many of our users have had success with WPML but we recommend using Polylang to make your site multilingual.
Please feel free to reach out once again in case of any questions.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hi Astoundify! Your website posts the following Refund Policy: We firmly believe in and stand behind our products, but we understand that it cannot work perfectly for in all cases. If you are unhappy with your purchase, or you have an issue that we are unable to resolve that makes the system unusable, we will be happy to consider offering a refund.
Refunds will be offered at our sole discretion and must meet all of the following conditions fully:
– You are within the first 30 days of the purchase of the plugin. – You have attempted to resolve your issue(s) with our support team.
I met all of the following conditions and wish to cancel and get a refund for all of the Astoundify Themes and packages that I recently purchased. I can’t seem to find any clear or easy way to cancel and get a refund, so I’m posting here (well before my 30 days are up) in the hopes that someone there at Astoundify will take care of this for me.
Please let me know how to proceed, ok?
Thanks!
Hey there,
That policy is solely for plugins not the theme, just as stated.
I also do not seem to trace any support tickets from you. Please email us at support@astoundify.com or hi@astoundify.com and we will be glad to assist you.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Question: is it possible to change the priority of listing ? I mean to chose which listing is going to be 1st 2nd 3rd etc in the search results or at a category.
Hey there,
With respect to your question here, sorry that would not be possible as it would depend with your search query. However, you can however have listings in search results ordered for example by date.
You can also have featured listings always displayed first within search results.
Hope this helps. Please feel free to reach out once again in case of any questions.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hi i am interested in setting up a real estate listing webiste that will monetize through ads and boosted or featured listings. Everyone should be allowed to post normal listings as guest and also buy boost or featured as guest if they wish or created account. Is this possible with the theme and if so , could you provide guidance in how to set this up ?
Hey there,
Yes this is possible but you will need to separately purchase the Listing Payments plugin. This plugin will help in featuring of listings. Here is a doc on how to feature listings:
How does a listing get featured
Hope this helps. Please feel free to reach out once again in case of any questions.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Hi, is that possible or is there a way for this theme to give a commission to a user who add new listing or submit new listing?
Hey there,
With respect to your question here, unfortunately it’s currently not possible by default. They can however earn ar commission when a product/booking is purchased on their listing.
Let me know if you have any questions on this.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
Your Envato login is not working. I am trying to create a ticket but unable to do so.
Also, I have sent you an email from e-luxe
Could you please reply as the theme is not working: Mapbox map is not working, user cannot enter their location (they have to choose from a list), existing listings are not coming up in the search. The issues go on.
I have installed and configured everything as per the instructions. Nothing is working. Take a look for yourself: https://allvapestores.com/
Users cannot enter their locations, a search does not bring up any results, MapBox map is not showing despite the public key being entered correctly.
Hey there,
Sorry for the frustration
We just replied to your email and we are looking forward to your reply.
Kind Regards,
John from Astoundify
Support Lead
Knowledge-base | Support Ticket System | Astoundify Facebook Community
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