274 comments found.
Hello, your Bloglayout “Alternating” have a problem with images, in the CSS code for this layout stand .edgtf-bl-alternating .edgtf-post-image a img {height:100%}. But with this CSS value of 100% the image is in the height distorted. When you deactivate the value height:100% to /* height:100%; */ than the picture is showing normal in each screen. So what can we did to solve this problem?
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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Hello, where i can find the purchase code for slider revolution? thank you
Hi there,
Please note that Rev Slider does come bundled within the theme and you do not need to activate any license for it as bundled plugins do get updated when the theme is.
You can read more about it here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hi, I have to ask, I’ve uploaded the theme but some pages does not show the sliders. Please help me out How to fix it?
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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I am facing debugging issue in my website and a critical error appears on my home page. Please let me know, How to fix it?
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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I want to deactivate the hyperlink from the “Team-List” page to the “Team-Detail” page. Because we need only a team overview.
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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We’ve installed the theme. and added into the wordpress but it does not show the complete preview of website even in the edge editor option. Kindly tell me how to fix that problem
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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Hi;
Pls help for /requests/59911 in helpcenter.
Thank you.
Hi there,
We have located your request and can see that an agent has been assigned so you will for sure get an answer as soon as possible.
Thank you for your patience.
Support
Edge Portfolio part of
Qode Interactive
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Hi again,
I still have a problem with the support request and I haven’t been able to interact for 1 day. Since it needs to be resolved urgently, I am reporting it here. I’m sorry.
Thanks
Hi again,
Agent has been informed, your request will be answered as soon as possible.
Support
Edge Portfolio part of
Qode Interactive
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Hi,
I have purchased the theme and trying to implement custom gallery with custom slider, but however when I try to select Portfolio Custom my page starts giving following error ‘e(...).prettyPhoto is not a function’.
Thanks
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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When do you expect to release an update to this theme?
Hi there,
Thanks for taking an interest! Please note that due to safety measures related to COVID-19 the updating of our themes is a bit delayed but please note that we are working really hard on this and that we are constantly working on updating all our themes, however, we can say that the theme is compatible with the latest version of WordPress as well as it is compatible with the latest WooCommerce as well. You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out. At the moment we don’t have any ETA when this update will come out. You will for sure be notified when the theme update is out. We appreciate your patience and understanding.
We are here if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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Hi! i downloaded Aalto, and its not working, it doesnt display the home page full template. It says i have to upload the XML, WIE & Dat files. Can you help me? thanks
Hi there,
Thanks for writing in! If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hi!! still not working, what can i do?
The blog part is already working, just the home page is the one not showing up
REady! its working! thanks!
Hi there,
Glad to hear this! If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hi, do you have any plans to update the template soon? Thank you.
Hi there,
Thanks for taking an interest! Please note that due to safety measures related to COVID-19 the updating of our themes is a bit delayed but please note that we are working really hard on this and that we are constantly working on updating all our themes, however, we can say that the theme is compatible with the latest version of WordPress as well as it is compatible with the latest WooCommerce as well. You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out. At the moment we don’t have any ETA when this update will come out. You will for sure be notified when the theme update is out. We appreciate your patience and understanding and let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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hi there for main home page after i imported the demo data the second image of PROJECT #68 FULTON RESIDENCE doesnt show up in the home page; how to fix it
Hi there,
Thank you for reaching us!
If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you still encounter issues and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
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i added the theme in my wordpress website the issue is 2 menus appears on the home. can i know how to remove one of them?
i already searched in the menus, but there isn’t any change.
please try to help me ASAP
Hi there,
Please read more about it here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hi. Please let me know if this template will be updated soon for WordPress version 5.4 or later. Thank you.
Hi there,
Thanks for taking an interest! You should know that our theme is compatible with the latest version of WordPress.
Let us know if you have any additional questions.
Support
Edge Portfolio part of
Qode Interactive
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I have problems with the visibility of my site on Google. Do I need an extra package to use https?
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our help center and include your website URL and one of our support agents will assist you.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Will this theme not be updated?
Hi there,
Please note that due to safety measures related to COVID-19 the updating of our themes is a bit delayed but please note that we are working really hard on this and that we are constantly working on updating all our themes, however, we can say that the theme is compatible with the latest version of WordPress as well as it is compatible with the latest WooCommerce as well. You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out. At the moment we don’t have any ETA when this update will come out. You will for sure be notified when the theme update is out. We appreciate your patience and understanding.
If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hy, I want to get some words in “strong” formatting in my excerpt. Is it possible? I try with some plugins, but they doesn’t work and I can’t find the right line of the theme code to exchange it. thank you
Hi there,
You can simply add strong tag to the word that you do want to change as in this screenshot once you edit the Excerpt.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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I try to do that, but it doesn’t work: i see the code in the excerpt https://www.dropbox.com/s/b5afnuwrpy1j5tz/Schermata%202020-05-26%20alle%2015.00.59.png?dl=0 Any other solution?
Thanks
Hi there,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our help center and include your website URL and one of our support agents will assist you.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there,
I just bought the theme,I think it is pretty nice but I am having some problems with the installation and one of them is regarding the sliders for some reason none of the sliders are being imported and I have tried to reinstall it a few times now and nothing.
Please help me with this.
Hi there,
Thanks for writing in!
If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file.
Also if your sliders did not import somehow you can always import them manually
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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Hello, I was about to purchase the theme because it looks amazing, but noticed an error in your demo, and the last update being November 2019. Are you planning on supporting it?
Hi there,
Thanks for taking an interest and glad you like our theme! 
As for the error we can not see any of it and possible it was a short disruption with our server which is now working perfectly fine.
Do let us know if you have any additional questions anytime.
Support
Edge Portfolio part of
Qode Interactive
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Hi there,
Can you please provide us with your website URL so we can check this on your end.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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I removed the ‘expand’ icon with css, until its fixed. You can check your demo’s single portfolio tempalte, ex. https://aalto.qodeinteractive.com/portfolio-item/private-residence/ if you click on the expand icon http://prntscr.com/s6uncu & http://prntscr.com/s6unym
Hi there,
On our demo the expand icon is not visible on smaller screen sizes, as well as we could unfortunately not replicate the issue you do encounter on any screensize that is smaller.
You can always provide us with your website URL so we can check this on your side.
Thanks.
Support
Edge Portfolio part of
Qode Interactive
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