380 comments found.
For portfolio pages, is it possible to change woodend background ??
Hi.,
Kindly get into your Dashboard > Appearance > Redart option > Layout > Custom CSS > Enable Css > Yes > Paste the below given css code.
For changing the portfolio section background with image:
.dt-sc-portfolio-container { background-image: url("Your Respective Image"}
For changing the portfolio section background with plain color:
.dt-sc-portfolio-container { background-image: none; background-color: #f0f; }
Thank you, we look forward to helping you!
Thank you!
Hi.,
Hope your issue is resolved now. If still facing any kind of issues or need any support for this theme, kindly get back to us. We are happy to help you
Thank you, we look forward to helping you!
Hello, How do I get my portfolios to display in order of publish date, new to old? http://www.buoscio.com/
Hi.,
Get into wp-content\plugins\designthemes-core-features\shortcodes\shortcodes.php and go to the function “dt_sc_portfolios” and refer this – https://prnt.sc/uetm8f change query like this and check it out.
RATINGS!!
Please don’t forget to place your worthy ratings 
Your 5 stars has a crucial part in our overall rating!!! Please visit below video link for how to rate our theme:
Refer : http://recordit.co/YqdTBuEJRm
Waiting to see your 5 stars rating. Thanks in advance
Regards., DesignThemes Support.
Thanks again! I’ve left a 5* review!
Hi.,
Thank you very much for such valuable feedback with the 5-star rating and appreciation. This kind of good appreciation helps and motivates us to perform well and deliver better service to customers forever.
Best regards!
DesignThemes Support.
Hi, the Demo import didn’t go well at all…. most of the images and content does not exist, I can’t find any import for the Revolution Slider content from your ‘RedArt’ demo either…..
Do we need the Unyson framework if WPBakery is active?
Any suggestions?
I have solved it now, it seems that the ‘Demo Import’ from the RedArt Options panel doesn’t work properly, so the Import method using the Unyson Demo Content Install worked!
Hi.,
Hope your issue is resolved now. If still facing any kind of issues or need any support for this theme, kindly get back to us. We are happy to help you
Thank you, we look forward to helping you!
Thank you – I’ve noticed the Header menu doesn’t stay ‘Sticky’ even though the setting is active in the backend….. is the sticky menu only available with certain menu styles, or all of them?
Hi!.,
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Thanks – just sent those over to you.
Hi.,
Your issue has been resolved. Please check your mail ID.
Regards., DesignThemes Support.
Hi, I’ve just buy your redart template
(for the 2nd time, first 6 month ago, i bought by mistake the html version 
, then don’t use it )
But now, with the wp version;when install the pluggin “DesignThemes Core Features”; it’s create a wp fatal error, and wp. crash.
here is the message:
Fatal error: Uncaught Error: Call to undefined function vc_remove_param() in /home/clients/05802014c9bff4b8f5408eb9a8939854/web/elekt-ron.art/wp-content/plugins/designthemes-core-features/visual-composer/modules/index.php:168 Stack trace: #0 /home/clients/05802014c9bff4b8f5408eb9a8939854/web/elekt-ron.art/wp-content/plugins/designthemes-core-features/visual-composer/register-vc.php(38): require_once() #1 /home/clients/05802014c9bff4b8f5408eb9a8939854/web/elekt-ron.art/wp-includes/class-wp-hook.php(287): DTCoreVC->dt_map_shortcodes(’’) #2 /home/clients/05802014c9bff4b8f5408eb9a8939854/web/elekt-ron.art/wp-includes/class-wp-hook.php(311): WP_Hook->apply_filters(’’, Array) #3 /home/clients/05802014c9bff4b8f5408eb9a8939854/web/elekt-ron.art/wp-includes/plugin.php(478): WP_Hook->do_action(Array) #4 /home/clients/05802014c9bff4b8f5408eb9a8939854/web/elekt-ron.art/wp-settings.php(518): do_action(‘after_setup_the…’) #5 /home/clients/05802014c9bff4b8f5408eb9a8939854/web/elekt-ron.art/wp-config.php(103): require_once(’/home/clien in /home/clients/05802014c9bff4b8f5408eb9a8939854/web/elekt-ron.art/wp-content/plugins/designthemes-core-features/visual-composer/modules/index.php on line 168
What can I do? Please it’s the second time that I bought this template, and this time I would like to use it. Thanks a lot, Marc.
Hi.,
Go to Dashboard / Appearance / Install plugins then install and activate “WpBakery Visual Composer” plugin and check it out.
Regards., DesignThemes Support.
is there any way to raise a ticket? I checked in support form but I can’t see a ticket option
Hi.,
Just go to this forum link and scroll to the bottom and you can find the option to post a ticket as shown in this screenshot https://prnt.sc/t4b1yq
http://support.wedesignthemes.com/forum/multi-purpose/red-art-portfolio-photography-theme/Regards., DesignThemes Support.
Hi, how do you change the “scroll to top” graphic on the lower right side of the page?
Hi.,
Thank you for contacting us.
Get into Admin panel > Appearance > Red Art Option > Layout > Custom CSS > Enable Custom CSS > Yes > Pasted the below css code inside the text area > Save All.
#toTop { background-image: url(images/ui.totop.png); }
#toTopHover { background-image: url(images/ui.totop.png); }
Thank you, we look forward to helping you!
Hello. mám jeden problém. ako nastavím portfólio tak, aby sa mi zobrazovala pri otvorení stránky iba určitá kategória. mám tam kategóriu all a nejde mi odtial dať preč. ďakujem
I have one problem. how do I set my portfolio to show only a specific category when I open a page. I have the category all there and I can’t give it away from there. well thank you
Hi.,
Category Filter refer : http://recordit.co/KJL2K1E1tW
Do you want to exclude the category , then under the portfolio items module edit settings you can add a category id which wants to display, so it will display only your desire categories,
Please refer : http://prntscr.com/iauh70 , https://prnt.sc/su6fvz
Hi, i just bought this great theme, but where do I need to insert the license code? Some plugins are out of date and want them to update. Thank you.
Hi WeHoDo.,
Sorry for the late reply.
1) No need to add or insert license in any sections of your theme. It is already active only.
2) Please have a look at this article to get the updated plugins for your theme.
http://docs.wedesignthemes.com/dt_articles/updated-theme-premium-plugins/Regards., DesignThemes Support.
Hi! Demo import does not work correctly. Images, menu and revslider not importing. For example “Revolution Slider Error: Slider with alias photography1 not found.”
Hi.,
Thank you for contacting us.
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Hi there, i´m trying to send you a ticket using the support, so when i register in http://support.wedesignthemes.com/wp-login.php?action=register, i don´t receive any mail, how can i access to tech support? Thanks
Hi.,
Thank you for contacting us.
Please send your purchase code details to support@wedesignthemes.com.
We create a user login and get back to you
Note : If you do not receive the confirmation message within a few minutes of signing up, please check your Spam folder just in case the confirmation email got delivered there instead of your inbox. If so, select the confirmation message and click Not Spam, which will allow future messages to get through.
Hi,
I’m looking to purchase a theme for my creative website. Your theme looks close to perfect for my needs; I have one question, do you have an option to combine both the light and dark theme, so that the dark theme could be used for showcasing the artwork and the light theme could be used for when writing blog posts and any pages where longer text will be needed to be written?
I look forward to hearing your response.
Wishing you a lovely day.
Hi.,
Thanks for the Interest!!
Sorry, this type of option is not available in our theme. We have an option like this – https://prnt.sc/s7wunh
Regards., DesignThemes Support.
Hi, would this theme work with Polylang?
Hi.,
Thanks for contacting us!!
Sorry, we have not tested our theme with any third party plugin ( Polylang ) other than the plugins listed in the theme page. Our them is fully compatible with WPML plugin.
Regards., DesignThemes Support.
Hi,
We bought your product couple weeks ago and we experiance some problems with it
1. Loader animation is not centered when you use it with custom text in, please see screenshot https://ibb.co/Gc6P9js
Problem exists on both desktop and mobile versions
2. When we download redart demo content we receive “fail to download media” error. Please see the screenshot https://ibb.co/2h9p10m
When visiting websites main page menu is blocking the view. Plese see the screenshot https://ibb.co/gw9vgs6
Please treat this case as urgent. Looking forward to your reply.
Hi.,
1) Kindly mail us your FTP and WP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes . So that we will check the issue and fix it ASAP!!.
2) You can import dummy data via “Unyson”, both issue will fix ( https://ibb.co/2h9p10m & https://ibb.co/gw9vgs6 )
Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://wedesignthemes.com/support/knowledge-base/how-to-install-the-demo-content-via-unyson-plugin/ If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Before sending your details please check your server requirements., Please refer the below link for server requirements http://wedesignthemes.com/support/knowledge-base/server-requirements/
Regards., DesignThemes Support.
Hi,
Thank you very much for your help, but please can you assist us in one more issue, is it possible to enable pagination in portfolio ?
Hi.,
Please refer the video : http://recordit.co/IBvHtMrnDc
Get into the corresponding edit page, then kindly follow the below steps.
Step 1: Choose Portfolio template under the page attribute meta box.
Step 2: Then under the default page settings option “Enable the Allow filters option” and assign the posts per pages values when you assign the number of posts then automatically you will get a pagination option under the page.
Note: You must have at least one post under categories then only it displayed by the filter option. And when you enabled the load more option then it will disable the default pagination options.
Dear support,
Thank you very much for your incredable help, your comments are very helpful and helps us to keep your theme as beautifull as it is in preinstalled theme, but please can you help in one more issue, when we choose portfolio template we can not add anything between portfolio module and footer, we can add modules only before the portfolio in wpbakery editor. Is there any other way ?
Looking forward to your reply
Hi.,
Yes, There is a way, but need to customize the code. If it takes more than half an hour, We will charge for that.
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes We will customize it for you.
Regards., DesignThemes Support.
Dear themesupport,
We have one more issue, i switched theme to red art and then to red art child again and now i can access portfolio items details page, it redirects to page 404, please can you help with thisi ssue.
Regarding my previos request, i wrote but i havw not received reply yet, please can you help with this too ?
Looking forwrd to your reply
Hi!.,
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!
Hi, I have been trying to view your main demo of the theme on https://redart.wpengine.com/ but unfortunately loading logo does not disappear after the page loads.
I tried almost all browsers including safari. The rest of the examples works. Can you please check?
Hi.,
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.
Regards., DesignThemes Support.
Hi, I am still trying to decide to buy or not. It is not on my website, the main demo you built is not working. Loading logo does not go away. So check it out!
.
Thank you but I found the problem. In your homepage, your links are secured. If you try https, you will see that the loading logo will not go away. But http works just fine FYI.
Hi.,
Yes, thanks!! You can try this http://redart.wpengine.com/
Let us know any other queries.
Regards., DesignThemes Support.
Hello, I am trying to view the Red Art theme before buying it and it does not work, when trying to see the preview it is in the red art logo and does not show the content, you can solve it so that you decide, thanks. Print error: https://www.babuska.com.ar/wp-content/uploads/2020/02/red-art.jpg
Hi.,
Sorry for the inconvenience!!
Thanks for the info. We will fix this ASAP.
Regards., DesignThemes Support.
Hy, I see that the inconvenience that I indicated to you is only on the home page, the other pages work well only when wanting to return to the beginning does not present it. The problem remains and that is why it cannot be seen. I wait for an answer, best regards.
Hi.,
Fixed now. Please check it.
Regards., DesignThemes Support.
Hello, redart theme online demo pictures did not come all demo need help?
zerenlesanat.com
Hi.,
Thank you for purchasing our theme.
The theme package does not include the images along with it. If you need the pictures that we are used in the theme, then you need to purchase those image licenses separately.
If interested we can send those image purchase links.
Hello.,
Theme pack wordpress plugin problem
Hi.,
Please be more specific on your query with some screenshots / videos. So that we can get a clear view and help you ASAP.
Regards., DesignThemes Support.
Hi.,
Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.
Regards., DesignThemes Support.
Your message has been sent.
Hi.,
The issue has been resolved. Please have a look. Don’t hesitate to get in touch for other issues.
If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end
Add a bigger image with increased width
themessupport ?
Hi.,
We are not clear about your query. Please explain well about your issues. So that we can get a clear view and help you asap. Also, shall we reset your demo content and install our theme demo dummy content let us know.
Regards., DesignThemes Support.
Good day. I bought a red art theme from you. I have imported demo vision red art and I have not downloaded any images. i installed all the necessary puring but slider rewolution doesn’t work even when it is installed. can you please help me? I’ll give you my login and can you do it to me?
Hi.,
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes We will import our demo slider.
Please Note: The theme package does not include the images along with it. If you need the pictures that we are used in the theme, then you need to purchase those image licenses separately. If interested we can send those image purchase links.
Regards., DesignThemes Support.
Hello, I have tried to import the demo content for this theme 4 times now, and it keeps giving me an error. I have increased all php limits and it still won’t import properly.
Hi.,
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.
Regards., DesignThemes Support.
Hi support, Is it possible that in the plugin to create a hidden categories that does not show in the main page.
Thanks you
Hi.
You can hide portfolio items using IDs – https://prnt.sc/qbi5zg . If you are referring some other, Please be more specific on your query with some screenshots / videos. So that we can get a clear view and help you ASAP.
Regards., DesignThemes Support.
Hi,
Thanks for the quick response actually am trying to hide a categorie https://prnt.sc/qbs5ae for later call it on the sample in the footer
Hi.,
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes We will help you.
Regards., DesignThemes Support.
Hi support,
How can i increase the max paints in the website i can only show 50 so far.
thank you
Hi.,
Please be more specific on your query with some screenshots / videos. So that we can get a clear view and help you ASAP.
Regards., DesignThemes Support.
Yes here is a printscreen of the full page https://ibb.co/GsbfHhJ as you can see it only shows 45 paintings but i have uploaded 68 is there a way to increase the limit. My client is very persistent on that point Thank you
Hi.,
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check your issues in your end.
Regards., DesignThemes Support.
HI,
First off great template:
1. I was wondering is it possible to duplicate the filter on the main page (the categories filter for the paintings demo) and put it at the end also.
2. For the portfolio plugin in the main page is it possible to change woodend background ??
Thanks you guys
Hi.,
Please be more specific on your query with some screenshots / videos. So that we can get a clear view and help you ASAP.
Regards., DesignThemes Support.
