130 comments found.
Hi There,
I’m getting following errors in the theme, can you please help me with this:
https://cln.sh/g8362o https://cln.sh/xzwx5mThank you
Can you please open ticket in our support system https://support.smartdatasoft.com
Thank you
hey, How to display number of items in cart icon?
Please open ticket in our support system https://support.smartdatasoft.com for any inquery Thank you
Does it support donations through stripe.com? if not -can it be added?
Hello, their are many paid addons of charitable plugin you can look those plugin and purchase which you need. Thank you
How do i change the colors of the “Get in touch” and “leave a message” on the contact page
Please open ticket in our support system https://support.smartdatasoft.com our team will help you Thank you
How do I change the image cover color for the contact us info section
Please open ticket in our support system https://support.smartdatasoft.com our team will help you Thank you
No response to my ticket
Please fix the SSL on your support site. Microsoft Edge reports it as Dangerous.
I’ve sent a support ticket on an issue Ticket #19255
Thanks
Please use google chrome. i just check their is no mesage show related to SSL Thank you
Please, where do I add Google Analytics code?
You can use https://wordpress.org/plugins/google-analytics-for-wordpress/ for add that Thank you
Thanks
Hi is paypall the only way to donate (online)? can y add others? thanks
You can used charitable custom extension for more payment. Thank you
How do i disable preloader?
From theme settings you are able to disable the preloader. Thank you
Hi! Is this theme WPML compatible?
Yes, it work with WPML Thank you
we couldn’t find the Demo data file, help us to get demo data XML file.
Please install all plugins and follow our documentation you will find demo importer inside the left love us menu to install demo. Thank you
Hello,
I have purchased the template because it was stated that HTML Files, CSS Files, JS Files where included. But once downloaded, was not able to find any of them.
Is this possible to be provided with the HTML version. Thank you in advance.
Mayane
Please send me message from my profile page or open ticket in our support system we will send you the html. There was a mistake in the attribute selection, we have remove the html include selection. Sorry for the inconvenience.
A very big “Thank You” for having this handled quickly and efficiently! Beautiful day ! Mayane
How do I update the theme on my existing website? Does the update affect the content I have on my website?
You can follow this video to update your theme and plugins https://www.youtube.com/watch?v=vtXTKHXW6IE&t=4s Thank you
Issue with removing markers/bullets from a list. In the contact us page, before today the bullets were not showing. I have tried hiding them using “list-style-type: none” but still not working.
Maybe I am not putting the code at the right place. Is it anyway I can do that?
Please open ticket in our support system https://support.smartdatasoft.com our support team will investigate your issue and solve it. Thank you
[ERROR] Failed to import “footer-logo” (Media) [ERROR] Failed to import “logo” (Media) [ERROR] Failed to import “Untitled document” (Media)
these error messages after importing demo content
and i am unable to change logo any many options in this theme after demo content import
Hi,
Would you please check your ticket? We have given a reply of your message.
Best regards,
Smartdatasoft Team
No Reply, waiting for your rply
Hello, rakeshroul The above erorr is not an issue , some time logo failed import if your site svg Normally you can change the logo from appearance->customizer->site identity For any help open ticket in our support system Thank you
where to find License Key
You can follow this faq to find your purchase code https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code- Thank you
Hello,
I cannot see the Import Demo Data Option Under the Appearance.
Hello, You will find the menu left side Love us https://smartdatasoft.com/wp-content/uploads/2018/08/cr-1.png we have update the demo importer , will update documentation asap. Sorry for the inconvenience.
¿Can I remove the beating-heart icon in the transition? Thank you!
Hello, Are you talking about the preloader heart icon.You can disable that from our theme admin. Thank you
does this theme come with wp-charitable plugin installed and configured?
Yes , all install and configured with one click demo installer. Thank you
HI, iam interest to buy yout theme. My question is which donation plugin do you use?
We have used Charitable plugin in our theme Thank you
Hi there, I have purchased and installed the template but when I imported the demo content I got this error message; [ERROR] Failed to import “footer-logo” (Media) [ERROR] Failed to import “logo” (Media) [ERROR] Failed to import “Untitled document” (Media)
All other content were imported apart from the footer. What should I do now?
Am able fix the issue, thanks
Glad to know your issue is fixed. If you need any help open ticket in our support system https://support.smartdatasoft.com Thank you
