334 comments found.
Hi
Images not visible in Mozilla and Explorer
Pictures appear in chrome
how can i solve this
Hi there,
Once we check on our demo website the images are appearing everywhere on every browser. Could you please provide us with your website URL so we can check this.
Thanks.
Support
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Qode Interactive
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Hi there,
We have checked your website once again on both Chrome, Mozilla and Explorer and the images are being displayed for sure. You can see this screenshot here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
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Hi, I am using this theme and it needs to update the WP-Bakery Page Builder plugin but it is saying that I can’t update to 6.2 without a license. How do I fix this? Thank you!
Hi there,
Please note that WPbakery does come bundled within the theme and you do not need to activate any license for it as bundled plugins do get updated when the theme is.
You can read more about it here.
But if you need an immediate update of any of the plugins, please submit a ticket on our help center and one of our support agents will provide you with latest versions.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
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Qode Interactive
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Hello,
I had to re-install the whole site on my local server and your help center says I’m meant to deregister before registering again. I realise that I need to deregister in the admin section but I was not able to login to my previous install, which is why I had to re-install.
Can you please help de-register on my behalf?
Hi there,
Please note that that you should have deregistered the theme prior installing it to a new installation, you can read more about it here.
So in your case now we would kindly ask you to send us a mail at helpcenter@qodeinteractive.com providing your purchase code in it and our support agent will be happy to help.
Thanks.
Support
Select Portfolio part of
Qode Interactive
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Yes, I realise that but I was not able to as I wrote above. There was an error and I could not access the dashboard. I will email you now. Thanks
Hi there,
Thanks!
Support
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Hello,
There is an error when i am going to import the demo content.
Below is the exact error:
“Sorry, there has been an error. This does not appear to be a WXR file, missing/invalid WXR version number”
Please advise.
Thanks,
Hi there,
The exported file is always zipped. Have you unzipped the file and tried to import the XML file, as this is most likely your issue. Please check our article and try to import our demo content with our XML file
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Select Portfolio part of
Qode Interactive
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good morning, for when a new update?
Hi,
We can’t tell exactly when it is going to be released, but our developers are working hard on preparing updates for all our themes, and we will release them one by one. We hope that update will be available soon.
But if you need an immediate update of any of the plugins, please reach us at helpcenter@qodeinteractive.com and one of our support agents will provide you with the latest versions.
Support
Select Portfolio part of
Qode Interactive
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Hello, Is it OK for me to update to Wordpress 5.4 with this theme?
Hi there,
Yes it is, the theme is compatible with the latest version of WordPress.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Select Portfolio part of
Qode Interactive
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Hello, I have updated to the latest version of woocomerce and the titles of the custom tabs in the product tabs have disappeared.
https://ibb.co/2WPhSzpIs there any way to fix this? Thank you! Greetings, Virginia
Hi there,
Could you please provide us with your website URL so we can check this on your end.
Thanks.
Support
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Qode Interactive
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Thanks!! Virginia
Hi there,
We would kindly ask you to deactivate all 3rd party plugins that you do have to test if possibly some of them are causing this issue.
Thanks.
Support
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Qode Interactive
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Good afternoon, I was wondering if there were an option to centre the logo on the main menu and if this was easy to implement. Many thanks and I look forward to hearing from you. Thanks in advance.
Hi there,
Thanks for taking an interest! Within our theme options Select Options > Header you do have different header layout, however centred logo is not included unfortunately.
Do let us know if you have any additional questions.
Support
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Qode Interactive
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Hi there, would it be possible to have an image centred above the logo instead? This way, it could work with the current menu layout options.
Hi there,
The logo placement is already predefined with our settings so within our themes options you do not have this option unfortunately.
Support
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Hello. I have pre-order question. Is your theme RTL ready? I need to make a website with English and Hebrew languages. Thanks.
Hi there,
Thanks for taking an interest! Unfortunately, RTL is not supported. Anyhow all shortcodes without dynamic shortcodes should be working well on RTL.
Let us know if you have any additional questions.
Support
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I’ve gone through all the documentation for Moments available on helpcenter.qodeinteractive.com and am unable to resolve a PHP issue. I’m creating a website using DesktopServer which I’ve successfully done before. I’m using PHP 7.x and this is the error I’m receiving: Warning: A non-numeric value encountered in D:\Users\kdfam\Sites\happybirthdayelizabeth.dev.cc\wp-content\themes\moments\framework\modules\title\title-functions.php on line 454 How do I reach you?
Hi there,
Please check that you have updated the theme and its plugins according to our tutorial here and you should be fine without the warning. Important part is to update both the theme and its plugins.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Select Portfolio part of
Qode Interactive
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I am using PHP 7.x and am receiving this error message: Warning: A non-numeric value encountered in \wp-content\themes\moments\framework\modules\title\title-functions.php on line 454.
I’m creating the site using Desktop Server. Your help would be greatly appreciated.
Hi there,
Please check that you have updated the theme and its plugins according to our tutorial here and you should be fine without the warning. Important part is to update both the theme and its plugins.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Select Portfolio part of
Qode Interactive
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Hi there,
thre 3 files theme files that are not support within woocommerce 4.0:
moments/woocommerce/cart/shipping-calculator.php Version 3.5.0 ist veraltet. Die Hauptversion ist 4.0.0, moments/woocommerce/global/quantity-input.php Version 3.6.0 ist veraltet. Die Hauptversion ist 4.0.0, moments/woocommerce/single-product/add-to-cart/grouped.php Version 3.4.0 ist veraltet. Die Hauptversion ist 4.0.0,
Do you guys plan to update the theme?
Thanks a lot Daniel
Hi there,
Please note that we are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out, however, we can say that the theme is compatible with the latest version of WordPress as well as it is compatible with the latest WooCommerce as well. You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out.
If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Select Portfolio part of
Qode Interactive
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Hi ! I use the portfolio pinterest template and have such a way whenever I visit the website.( https://photos.app.goo.gl/wHQ7tWiBNDxDBkuz9 ) how to fix this error? thank you and I want to use image sliders, but in mobile screens like iphone6 / 7/8 are they no longer sliders? please show me how?
Hi there,
Thank you for reaching us!
Please read our article about it here.
If you still encounter difficulties and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our help center and include your website URL and one of our support agents will assist you.
Support
Select Portfolio part of
Qode Interactive
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Recently bought this theme, but not found any Item Purchase Code for 2 plugins included like the description below: - WPBakery Page Builder Plugin for WordPress included ($46 value) - Slider Revolution Responsive WordPress Plugin included ($26 value)
Should buy these 2 plugins separately? Any suggestion?
Hi there,
Please note that these plugins does come bundled within the theme and you can read more about it here.
If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Select Portfolio part of
Qode Interactive
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Hi, I have bought your theme, I have installed it and I have a problem to configure revolution slider, it has a new version that I have not seen and the Home Multiporpose Demo is not loaded. Can you help me please? Thank you
Hi there, Thank you for reaching us!
If you are missing the sliders somehow you should know that you can always import them manually
Also if you still encounter issues and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our help center and include your website URL and one of our support agents will assist you.
Thanks.
Support
Select Portfolio part of
Qode Interactive
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I am trying to get the new WPBakery update for version 6.1, but the email address for select-themes I’ve previously used is no longer working and the qode help center is showing an error.
Hi there,
Thanks for contacting us! Please send us an mail at helpceter@qodeinteractive.com and our support team will be happy to help!
Thanks.
Support
Select Portfolio part of
Qode Interactive
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It’s been 4 months and I still haven’t received a reply from “helpcenter@qodeinteractive.com”. There is another update to the WPBakery now and I’d like to know how to receive that download.
Hi,
We were not able to find any support request related to your username. Can you please send an email once again and include your purchase code along with the question. Thanks.
Support
Select Portfolio part of
Qode Interactive
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I sent an additional email yesterday and another just now with the same question. Asking for the 6.2 update for WPBakery. Each time I’ve included my purchase code.
Hi,
Can you please let us know the email address from which you sent your request so we can forward your ticket to our support team for some faster response? Thanks.
Support
Select Portfolio part of
Qode Interactive
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I don’t feel comfortable posting my personal email address to a public forum like this. I’ve sent three emails to the specified email address. Can you provide an alternative means to forward my ticket?
Hi,
If you’ve sent an email to above mentioned email address you should receive response within 24 hours.
Support
Select Portfolio part of
Qode Interactive
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I sent emails to helpceter@qodeinteractive.com at the following times over the last four months, including 26 hours ago, with no response: Monday, March 2 at 8:47 AM; Monday, June 22 at 12:24 PM and (yesterday) Tuesday, June 23, 9:09 AM. Is there another email address or another means of putting in a ticket? I’ve never had such a difficult time receiving the WPBakery update and I don’t understand the issue this time around.
Hi,
Unfortunately there’s no other email address, if you wish us to check the status of your inquiry please provide us with your email address and we’ll check it out.
Support
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Can you provide your work email address here? As previously stated, I don’t feel comfortable providing my personal information in a public forum like this.
Hi,
The only email address we are using for support inquiries that have expired support period is this helpcenter@qodeinteractive.com please make sure you spelled that correctly, since we see there’s a typo both from our and your side.
Support
Select Portfolio part of
Qode Interactive
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I’ve sent another email, copying and pasting from above.
Thank you, one of our agents will reply to you shortly.
Support
Select Portfolio part of
Qode Interactive
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how can i de-register licence. please help. unable to do this after reinstalling on same domain.
Hi,
Take look at our article on that subject:https://helpcenter.qodeinteractive.com/hc/en-us/articles/360003391778-How-To-Register-And-Activate-Themes-Registration-Activation-and-Deregistration-New-Import-Module
If you still cant’ handle this, send us an email at helpcenter@qodeinteractive.com, include your purchase code, and our agents will help you with this.
Support
Select Portfolio part of
Qode Interactive
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Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Thanks.
Support
Select Portfolio part of
Qode Interactive
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Hi. I just imported the demo content. And now i wanna delete this? How i can delete demo content? And when my open my website the WP bakry page builder loader is displying for a while. How i can disable this? My site is veramorgana.com. Your help will be highly appreciated. TIA
Hi there,
You could try to reset your database if you want to remove everything, so please check our article about it here. Or if you somehow need any of the pages you can simply delete just a part, meaning the pages you do not need. So you can delete them and empty the trash.
If you still have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Select Portfolio part of
Qode Interactive
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Child Unable to install theme
“The main theme is missing. Please install the “moments” root theme.”
I get an error
Hi there,
You should know that you need to install parent theme in order to have your Child theme working as intended. Please check out article about it here and if you still encounter issues I would kindly ask you to submit a request at our and our support team will help.
Thanks.
Support
Select Portfolio part of
Qode Interactive
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