Hello, @rmiller,

You can simply copy the same file at the same path in Child Theme and then change the code as per your requirements, Hope this will work for you.

OR

You have to override the Parent Theme functions by using Customization in Child Theme.

There is no other way.

And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 22/05/2019. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hello, @dcmweb,

Please delete the old version of the plugin from your site and then download the latest version of the plugin from the below-given article and Install and Activate it on your site manually from WP-Dashboard >> Plugins, It will work for you.

https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution

Regards, P-THEMES.

Hello, @ebrahimkazemian,

I have reset your purchase code and also whitelisted your IP as well, please try again now, I am sure you will not finds this issue anymore.

This is the purchase code that I have done those actions:

6158965f-****-****-****-************

Regards, P-THEMES.

I already solved it, thanks.

Sound’s Good!!!
You are the best

Hello, @ernexto,

I have talked about this with the development department in deep, and they replied that this is how it works, this works on ajax and ajax does not refresh the page but it only take data from database and show on site, and the page will be move upward at start again when the page refreshes, so this is the default functionality of the Theme and Ajax and this is how it works but for you I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme cannot satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.

Thanks for your understanding.

Hello, @mbtbilisim,

I have whitelisted your IP now, please try again now I am sure you will not finds this issue anymore.

Regards, P-THEMES.

Hello, @khalil__,

Yes, you can for Cart: cart If you have the Cart Icon on your site by default as showing below:

Then before using any other Icon, you first have to remove this Icon, and it has been made using Custom CSS, You have to comment out the Custom CSS from Theme Options >> Skin >> Custom CSS as showing below:

And then you can use any Icon code from here or FontAwesome:

https://www.portotheme.com/wordpress/porto/shortcodes/icons/

As showing below:

And then paste that code under Porto >> Theme Options >> Header >> Mini Cart Icon as showing below:

It will work for you:

This is how it works

And for Profile and Wishlist, please contact us via our support system with your site WP-Admin Login details so that we will check it for you and provide you the best possible solution for it.

Regards, P-THEMES.

Hello, @celikyaman,

Header is divided into 3 rows: https://ibb.co/bzHSpQ2

1. Top Header Row.
2. Middle Header Row.
3. Bottom Header Row.

And the Header Become Sticky which has Main Menu in it, That is why it is called Sticky Menu.

You can see on your site, The Main Menu is in Bottom Header Row that is the reason the Bottom Header part is becoming sticky on your site: https://ibb.co/1njkSXB

If you want Logo also in Sticky Menu/Sticky Header then you have to set Logo in a Row which has Main Menu in it, It will work for you.

This is how it works and it is the default functionality of the Theme.

Regards, P-THEMES.

Hello, @MEHHAR,

Please contact us via our support system so that we will share the complete information without pay any single peny, you will be able to translate your site.

Regards, P-THEMES.

turbo speed support. What did you drink today? you are the best!

Many thanks, @MEHHAR!!! and exactly what we love to hear! We look forward to continuing to work together!!

Hello, @khalil__,

I have just confirmed from the support team and they said that they just replied your support ticket with a proper solution, so please check your support ticket reply and reply accordingly to your support ticket, please do not ask here for support tickets, once the support ticket will resolved, you will always get the reply of your support ticket.

Thanks for your understanding.

Hello, @Buyoka,

I have just tested it at my end and it is woking fine, please see the below given screenshot, please make sure that you are using the very latest version of the Theme and Plugins, If not then update and recheck, and if yes then please share your site WP Admin Login details via our support system so that our experts will check and Import the same Demo for you on your site.

Regards, P-THEMES.

Thank-you kindly, @karado58!! We are thrilled to know you are enjoying your time with Porto! Those are incredibly kind words, That is exactly what Porto and this team are all about, we do our best to be the best, We hope you are enjoying the latest update and look forward to continuing to work together!!

Hello, @Onpasri,

Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.

.woocommerce-cart table.shop_table.responsive.cart-total tbody tr.order-total td small.includes_tax {
    display: none !important;
}
.woocommerce-checkout tr.order-total td small.includes_tax {
    display: none !important;
}

Regards, P-THEMES.

Hello,

Thanks it worked

Best Regards

You’re Welcome!!!

Hello, @NaumKo,

I have just checked your site and finds that you are using the old version of the Theme 5.2.0, and the latest version of the Theme is 5.4.1, you can check the Theme changelog here:

https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs

So, you have to update the WP, and the Theme and plugins and then deactivate all the third-party plugins and check your site after removing the server, site and browser cache, I am sure your issue will solve and if not then remain all the third-party plugins deactivated and share your site WP-Admin Login details via our support system so our experts will check it for you.

How to update the Theme:

https://smartwave.freshdesk.com/en/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-

Latest plugins:

https://smartwave.freshdesk.com/en/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution

Regards, P-THEMES.

Hello, @Lucid_4494,

1. WooCommerce 4.3.0 has been released only a couple of days ago, and we already tracked it. The latest Porto version 5.4.1 is already compatible with the latest version of the WooCommerce, but only a single template of the Theme has become outdated with this version of the WooCommerce, but no need to worry, it will not create any issue on your site, You can update it on your site.

And we are working on the new Theme update with which we will update that template as well. So please be patience till that and Enjoy using Porto

2. This is not the Theme and nor WooCommerce issue, but this is the Elementor issue on your site, please see this screenshotL: https://postimg.cc/ftCkpJdF
, it is not allowing to run/load the CSS files on your site, most of the times, this happens because of the PHP version, Elementor work fine with PHP version 7.4, so please set the site PHP version as 7.4 and then again try on a fresh new WP, I am sure you will not finds this issue anymore, otherwise, please contact us via our support system with your site WP Admin Login details so that we will check it for you.

Regards, P-THEMES.

Hello, @NaumKo,

I have just tested it at my end, with “Porto Blog” element as a slider and it is working perfectly fine at my end, you can check here on my test site:

http://hubdatasolutions.com/pearl/porto/global/block/test/

It must be the cache issue at your end, or make sure you have updated all the plugins, and also check once after deactivating all the third-party plugins, otherwise, contact us via our support system with your site WP-Admin Login details so that we will check it for you on your site.

Regards, P-THEMES.

Hello, @haliq8,

First of all, thanks for showing your interest in Porto WordPress.

Yes, Porto WordPress will work without any cookie function. no need to it.

Regards, P-THEMES.

Dear, i have tried and your demo doesn’t work !

it’s having issue once we disable cookies , it can’t add to cart !

Hello, @haliq8,

Which cookies are you talking about? Can you please share the screenshot or a small video clip for my better understanding.

Regards, P-THEMES.

Hello, @globaljosh,

I have reset your purchase code, now you can use the same purchase code for registration of your theme.

Regards, P-THEMES.

Hello, @nawarajshah,

We are sorry that you faced some problems working with our theme. But our theme is one of the most optimized on the market. In general, our theme is already optimized and doesn’t have too many resources to make your website slow. Most likely, your website performance suffers from the content you have added to your website. It may happen in case of too many plugins, large not optimized images, or other resources. So we suggest you remove unnecessary plugins, install some kind of JS & CSS optimizing plugins like Better WordPress Minify and a caching plugin like WP Super Cache or use WP Rocket for both tasks. Also, you can use the GTmetrix tool to see what makes your website slow and optimize these parts of your website.

The traffic depends on a lot of different factors and not our theme only. The only argument from you was your website’s low score on Google Pagespeed. But it can’t be because of that if your real website speed is quite fast. We suggest you read an article from the WP Rocket team – one of the most experienced companies in terms of WordPress optimization.

https://docs.wp-rocket.me/article/85-google-page-speed-grade-does-not-improve

Porto has optimized HTML, combined JS scripts, minified CSS, has style.css generator, conforms all the coding standards from WordPress (and it is checked and confirmed by Envato reviewers while uploading our theme to the market). We are always working on improving our theme’s speed and listen to all our customers’ reports. We release updates every 3-5 weeks so if any performance problems are reported they will be fixed asap.

Porto Comes with default Speed Optimization Wizard Option, you will find under Porto >> Speed Optimization Wizard, So you have to use it and Minify the JS and CSS from there as well and use any third-party plugin for Compressing and Optimizing your site Images and also use server cache as well.

Basically the Speed of the site is something which can be achieved using Customization, So I only able to suggest you the tested solution, Please read and follow the instructions written in this article:

https://smartwave.freshdesk.com/en/support/solutions/articles/12000052420--10-porto-site-speed

Regards, P-THEMES.

support ticket created #97026 Demo wont import

Hello, @Kenny569,

I have just confirmed from the support department and they said that they just replied to your support ticket #97026.

So please check your support ticket reply and reply to your support ticket accordingly and please do not panic here for support tickets, once your support ticket will be resolved you will get the reply of your support ticket always.

Regards, P-THEMES.