2565 comments found.
And now, updating pre-packaged Revolution Slider plugin, doesn’t work and I can’t install it. I haven’t revolution slider now 
This is the message:
Unzipping …
The file could not be copied. revslider / admin / assets / images / guide / guide.jpg
Plugin not activated. A higher version of Revolution Slider is needed for this theme. Please update the plugin.
And wordpress send me this missage:
An error of type E_COMPILE_ERROR has occurred on line 257 of the file / var / www / vhosts / 31/204082 / webspace / siteapps / WordPress-213069 / htdocs / wp-content / plugins / revslider / admin / includes / shortcode_generator / shortcode_generator .class.php. Error message: require_once (): Error opening opening ’/ var / www / vhosts / 31/204082 / webspace / siteapps / WordPress-213069 / htdocs / wp-content / plugins / revslider / admin / views / modals-copyright .php ‘(include_path =’ .: / php / include: / usr / share / pear ‘)
Hi,
Thank you for purchasing.
Could you please check if your server is working please? I couldn’t open your provided URLs.
Or please check if your server blocks accessing from certain countries.
Hi,
My server / hosting does not block any country and has no firewall. They have confirmed it to me; and they see the problem in the theme and the plugin and their folders. I can see all web and its pages, but all mansonery galleries wrong and without revolution slider. Other people in other cities may also see it badly. I don’t understand what’s going on with the last update, but the web is horrible now, and I can’t install or reinstall revolution slider.
Finally I delete by ftp revolution slider folder and install this plugin another time. Now is working ok. Thanks.
After last recent theme update in none of the masonry galleries the images fit well, neither in portfolio. They are not masnory galleries, now they are badly placed and crop images. You can see it in:
https://tonicervera.com/portfolios/portrait/ or https://tonicervera.com/portfolios/wanderlust/ or https://tonicervera.com/galleries/portrait-lifestyle-aida-in-the-forest-fotograf-igualada-barcelona/Hi,
Thank you for purchasing.
Could you please check if your server is working please? I couldn’t open your provided URLs.
Or please check if your server blocks accessing from certain countries.
Hi, the server and the web works well. I’ve tried and I can see the web as if I were in Singapore, Brazil, USA, Ireland and Australia correctly. But the problem is the same: first, I can’t upload revolution slider plugin; second, mansory galleries are not weel. Regards.
It doesn’t working on my end. Please see screenshot here http://prnt.sc/tsznnj
It seems to be related to your server firewall block accessing.
Hi,
My server / hosting does not block any country and has no firewall. They have confirmed it to me.
I can see all web and its pages, but all mansonery galleries are wrong, with photos cropped, white spaces and photos collapseds. Other people in other cities may also see it badly. I don’t understand what’s going on with the last update, but the galleries with mansonery are horrible now.
Hi, I have a question: is it possible to set a sorting of the gallery proofing by name, while for all the other galleries sorting is by random?
Hi,
Thank you for purchasing.
Really sorry, you can set global sorting optio nfrom theme customizer. Or use custom drag&drop for sorting each gallery individually.
Aside from the drag and drop front end, what page builder does this theme use?
Hi,
Thank you for interesting.
We are using our own built-in drag&drop page builder. Also we are working on the new version of theme which will use Elementor as main page builder. It will be ready soon.
After a recent theme update the Instagram social feed no longer displays on the bottom footer of my site: http://photo.justinlutsky.com/
I followed the directions here, but still not showing my photo stream: https://themes.themegoods.com/photography/doc/instagram-photostream-issue/
Should mention, I connected the Meks plugin to a business Instagram account
Hi,
Thank you for purchasing.
Could you please provide WordPress and FTP accounts here https://themeforest.net/user/themegoods
I will check the issue for you.
Hello, I noticed a problem , when sharing a post or any page from the site to social medias, the images shows very blur. Where I can change its quality?
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
My theme is giving a lot of problems when creatingn new pages or posts…and even trying to enter the pages already created.
I wrote wordpress and they told me is a theme issue.
I am really upset every 2 years there is a big problem with this theme when wordpress updates itself.
I find it really annoying
I will try to fix it but if it is not possible…I am thinking in buy a totally different theme
Hi,
Thank you for purchasing.
We are sure that our theme support the latest version of WordPress and there are 10,000+ other customers who is currently using our theme with WordPress too.
We are sure that it might be issue relate to your installation for example you are using old version of theme and required plugins or conflict with other plugin.
If you could extend your support and open a ticket here https://themegoods.ticksy.com/ we are sure that we can solve this user error issue for you. Thank you for your understanding.
How i can change the blog post font color and blog side bar categories font color?
Hi,
Thank you for purchasing.
You can change link color from Appearance > Customize > General > Colors.
Hi—on pages like “Gallery – 4 columns contained” am I able to specify how many rows there are and then have navigation to a separate page? So, 4 columns of 10 rows on page 1 and then 4 columns of 10 rows on page 2, etc? So that if someone clicks on the 90th image and then clicks back they end up on the page with the image they had clicked on (in this example Page 3)? The theme I currently use only allows “endless rows” that load when someone scrolls to the bottom of the page so then if they click a photo and then click back they end up at the top of the page not where the image they clicked is. Thank you.
Hi,
Thank you for interesting.
Sorry, I am not sure I understand you correctly, could you send me some screenshots with description please?
I cannot see how to send a screengrab. However, if you go to your Photography demo here: https://themes.themegoods.com/photography/demo1/gallery-archive/gallery-archive-4-columns-contained/ you have 4 columns and three rows of pictures, meaning 12 photos in the grid. I want the same thing but under those 12 for there to be page navigation << 1 2 3 4… >> so that people can get to the next 12 photos, etc. I want them on separate pages and not loading under each other. The theme I use now does not allow that so it’s loading 1000 images on one page with what they call ‘infinity scrolling’. I want separate pages. Can your theme easily do that or do I have to know how to code?
Yes you can activate normal pagination instead of infinite scrolling option.
Can facebook post display in footer
Hi,
Thank you for purchasing.
Really sorry, it doesn’t support this option.
Hey guys, I would like to send you a screenshot to explain my problem (see my comment from 30.6) unfortunately I can’t see how to send pictures under this link. https://themeforest.net/user/ThemeGoods
Please upload screenshot online and send URL of it please.
I sent you a direct message with a wetransfer link.
Hi, I need insert snippet code (as google tag manager) in header and body section, for all pages. How to do?
Hi,
Thank you for purchasing.
You can use this plugin https://wordpress.org/plugins/head-footer-code/ for inserting code to page header or footer.
Ok thank you very much!
Hi, does this theme is built using a theme builder? if yes which one? thanks
Hi,
Thank you for contacting.
Currently we are using our own drag&drop page builder but we are working on the new version of theme which will use Elementor page builder.
thank you, any plan to add wp bakery in your builder for future updates? if yes do you have an ETA of how long before so?
Really sorry, we have no plan to integrate WP bakery. We choose to use Elementor instead.
Hello, I have some issues with the theme, it doesnt work properly, I’ve contacted you via ticksy but still no reply. So far not satisfied with the purchase
Hi,
Thank you for purchasing.
Our support staff replied your ticket. Could you please continue there.
you guys made this update w/ this new merks instagram plugin and i hated. my website speed and request went to hell and i cant remove this from my template home.
Hi,
Thank you for purchasing.
It’s connected to Instagram API. If you don’t want to use Instagram photostream. You can remove the plugin.
before the update I can use in internal pages and exclude from home now I can exclude from home and also I get the message: ” Required plugin “Meks Easy Photo Feed Widget” is required. “
You can ignore that message if you don’t want to use Instagram photostream function as mentioned earlier.
ok, I will find a workaround by myself. but this new widget is horrible for GT METRIX and YSLOW. also there is any possibility to remove from HOME and keep on other pages. cheers
Hello, on this page on mobile: https://themes.themegoods.com/photography/demo1/gallery-archive/gallery-archive-fullscreen/ you need to swipe for more than half of the screen to get to the next segment. I couldn’t figure this out for a few seconds, 90% of users will leave thinking it’s not working. Is there a setting for this? Thank you.
Hi,
Thank you for interesting.
Sorry, I am not sure I understand you correctly, could you send me some screenshots with description please?
Hello,
I can’t really send a screenshot of a user experience. As I have said: On that link, on mobile, when you try to swipe to the next section of the page with your finger, you need to swipe much longer distance than it’s customary on so many other popular websites, therefore, not very intuitive. And my question is, can you modify the distance a finger has to travel over the screen in order for the website to cross to the next section? Thanks.
Hello, I cannot figure out how to reduce space between the title and header when the site is displayed. I looked through the Customizer but it is not the header. I have attached the screen shots. The home page is correctly displayed. I don’t understand why the Client Photoshoot has the extra space. Can you help? Here is the page in question: https://matthewwaddellphotography.com/client-photoshoots
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hi, can i insert a gallery into a portfolio item ?
Hi,
Thank you for interesting.
Yes you can add gallery to portfolio page using theme drag&drop content builder.
Hi, In the ‘mixed masonry gallery containd mode’ changes the view between the browser window width from 768 to 960 to a two-column view, in which the margins between the elements no longer match, which could in my opinion become an optical issue on tablets.
Is it possible that the images do not “overhang” but the margins are kept? And is it possible to disable the two-column view and go straight to a single-column one?
If you cannot reproduce the described issue, I can send you a screenshot of it by e-mail, which would probably explain my problem at a glance.
Thanks a lot.
Hi,
Thank you for interesting.
Could you please send screenshots here https://themeforest.net/user/ThemeGoods I will check it for you.
Hi, I dont know who to send you a screenshot with the direct message, I dont see any options for this.
Hi, I have updated the Theme and Instagram feed in the footer is no longer displayed now. I can’t open a support ticket as support has expired. Please let me know how to solve it. You Instagram feed documentation is old with token API which seems to be deprecated. I understand I don’t have the support now, but if something is changed in your theme due to Instagram changing their APIs, a documentation on how to proceed and enable Instagram feed will be highly appreciated. Thank you
Hi,
Thank you for purchasing.
Could you please provide WordPress and FTP accounts here https://themeforest.net/user/ThemeGoods
I will check the issue for you.
Thanks. I have send you the details in a message at the above link. Please let me know if anything else is required. Thank you!
