231 comments found.
Hi, I am thinking about buying this theme but just want to make sure about one thing : is it still possible, once I have bought the templace to receive .psd and .sketch files? I need to know, before purchasing. Thank you!
Hi there,
Thanks for taking an interest! You can read more about our PSD files here which you can access upon purchase.
We are here if you have any additional questions.
Support
Elated Portfolio part of
Qode Interactive
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Hello, I cannot modify the menu items, when I select an item from a menu, I modify for example the name of the menu item, I can save the menu but the saving does not take the modification into account . I am on a server where many WordPress are working fine I really need your help with this problem of saving menu items
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Elated Portfolio part of
Qode Interactive
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Hi, I have purchased the theme, it is beautiful theme but it is absolutely not responsive. Unfortunately, I found out about it after I finished work on desktop. I have taken to 3rd party to fix it but not all aspects can be solved. Slider Revolution is still not solved. Completely not viewable on mobile and not responding to screen sizes of different desktops. I have expired support license, but this problem is not isolated issue and my particular case. The theme description states: “Responsive and Retina Ready” Is this issue related to the update. Please let me know what to do as really frustrated to find out about the issue at such a late stage.
Hi there,
The theme is for sure responsive and when it comes to Revolution Slider you do have our article that might help you setting the responsiveness for your slides here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Kindly advise as to when we can expect an update
Hi there,
Please note that due to safety measures related to COVID-19 the updating of our themes is a bit delayed but please note that we are working really hard on this and that we are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out. You will for sure be notified when the theme update is out. We appreciate your patience and understanding.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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What is the latest version or date of release for this theme? I just downloaded from my Evanto account is it the latest version?
Hi there,
Yes it is the latest version of the theme, the one you download from your Envato account, as from there you do have access to the latest files always.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Hi,
Is your Vibez theme compatible with the WooCommerce Additional Variation Images plugin. Your theme does not use the standard WooCommerce lightbox and there is a note on the plugin documentation here:
https://docs.woocommerce.com/document/woocommerce-additional-variation-images/#section-6It would be great if you can tell me if I can expect it to work.
Thanks!
Hi there,
Our theme is compatible with Woocommerce and if it is Woocommerce extension it should be working. If you do have any issues you can always submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Is the theme going to be updated?
Hi there,
Please note that we are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out, however, we can say that the theme is compatible with the latest version of WordPress as well as it is compatible with the latest WooCommerce as well. You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out.
Also due to safety measures related to COVID-19 the updating of our themes is a bit delayed but please note that we are working really hard on this and that we are constantly working on updating all our themes.
Thanks you for your patience.
Support
Elated Portfolio part of
Qode Interactive
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Since is compatible with the latest versions of WP and WC I’m ok, thank you.
Hi there,
Glad we could help!
Support
Elated Portfolio part of
Qode Interactive
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I have a lot of problems with importing. Really bad..
Hi there,
Please read this article: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002250358-How-To-Import-Demo-Content-Using-The-One-Click-Demo-Import-Feature-Bridge-Versions-18-And-Older-
Support
Elated Portfolio part of
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Honest review: the support is awful. I’m sorry but this is true. There are a couple of bugs with the theme and I already asking 3rd time for fixing that, no luck yet. As for right now, I do not recommend to purchase this theme to anyone!
Example: There are “elated options” menu In the admin area, with TONS of customizing options which are really great, theme developers did awesome job! But the problem is: almost none of these settings applies for woocommerce pages (shop page, category, product page). I was asking about this problem 3 times already and support asking me to change CSS styles in code!!!
Why should I rewrite CSS code when I do have those “elated options” settings where I have already specified all the colors and how I want to see the top menu? I want this theme to work as described in the theme description.
I purchased this theme to be able to change colors without messing with the code.
Hello,
Thank you for reaching us.
We tested this in our local installation, and indeed this option is not working fine.
We will forward this to our dev team, and the fix for this will be available in the next theme update.
In the meantime, our support agents can provide you with the CSS code to change the color of these elements.
Thank you for understanding, and please continue the conversation on the ticket.
Support
Elated Portfolio part of
Qode Interactive
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Thank you! I’ve almost lost hope. Looking forward to get an update
You’re welcome
If you have any further questions, please submit a ticket on our support forum https://helpcenter.qodeinteractive.com and one of our support agents will assist you.
Thank you for understanding
Support
Elated Portfolio part of
Qode Interactive
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Hi. I have purchased VIBEZ and installed as per instructions. Woocommerce plugin is causing a conflict and the site crashes. De-activate Woocommerce and the site restores. Please advise on how I may remedy this as I would like to use woocommerce with the site. Thank you
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Support
Elated Portfolio part of
Qode Interactive
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Hello, I would like to ask. How can i remove in portfolio single page information about category, client or date and social networks in sidebar? thanks
Hi there,
To remove category and date from portfolio items, navigate to Elated Options > Portfolio > Portfolio Single and set the following options to No – https://prnt.sc/qrpzod.
To remove social networks, go to Elated Options > Social Networks and set the option for Portfolio Item to No https://prnt.sc/qrq0jx.
Regarding the Client info – that part was added manually on the Portfolio Items, and to remove it open portfolio item, navigate to Elated Additional Portfolio Sidebar Items section and delete it here https://prnt.sc/qrq1q0.
Support
Elated Portfolio part of
Qode Interactive
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Thank you, everything works except category. Turned off category in elanted options, but its still visible in single page. I tried to delete cache but doesnt help. Thanks
Hi there,
Please submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Support
Elated Portfolio part of
Qode Interactive
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I have changed my main colour theme to blue, however on my timetable page, the category that is selected (or hovered over) is still green – how do I change the colour of this?
Hi there,
Please submit a request on our helpcenter and one of our agents will assist you.
Support
Elated Portfolio part of
Qode Interactive
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I have accidentally linked the incorrect instagram account through “Elated Options / Social Networks / Connnect with Instagram. How do I re-connect with a different instagram account?
Hi there,
Please take a look at this article: https://helpcenter.qodeinteractive.com/hc/en-us/articles/360002329117-What-To-Do-If-Your-Instagram-Account-Is-Connected-But-Not-DisplayingIf there’s anything else, please submit a request on our helpcenter and one of our agents will assist you.
Support
Elated Portfolio part of
Qode Interactive
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Hi, I just purchased your theme and installed demo etc..However the front home page does not display my logo. The logo displays on every other page apart from the home page for some reason and just shows a question mark inside a box.. Can you help me please. Thanks.
Maybe the logo was set in page settings. So open your page and navigate to Elated Logo section https://prnt.sc/qohvk0, and check if the logo was uploaded there. If you still can’t handle this yourself, you could always submit a ticket to our support forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Support
Elated Portfolio part of
Qode Interactive
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Hello team! My template only has two Demo Content 
it’s normal? How can I install all demos?
Hi there,
Thank you for reaching us!
If you haven’t got that page you have probably imported Vibez Demo, not Vibez 1 demo where desired page is placed.
You can perform demo import again with selecting Vibez 1 instead of Vibez under Import as shown in next screenshot https://www.screencast.com/t/y61kohPD . Also make sure that you delete menu items from Appearance > Menus so they don’t get duplicated.
After you import that demo desired page will be in Pages > All Pages and to set it as Front Page go to Settings > Reading > Front Page and set that page as Front Page.
I hope this helped and if you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Hi, Will this theme work with the latest wordpress? I see you haven’t updated since JULY 2019
Hi there,
Thanks for taking an interest in the theme. You should know that we are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out. Be sure it will be pretty soon and you will for sure be notified once the update is out. You may use the theme with it’s current version and everything will work perfectly fine.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Hi why is your not working with youtube anymore i tried several time nothing happens but when i use vimeo the video shows up i also tried to reach you via a ticket without success please share some light on the matter thanks
hello i have tried to email you from your support email and i get an auto response support is not available and when i try to create an acc it is stuck on working and i was hoping you can help with the youtube links not working with theme as we need it urgetly many thanks i can supply my wordpress logins if you can tell us where to sent them thanks
Hi there,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
To submit a request please do note that you will need to register in order to be able to submit a ticket .
So please try that once again and do note that our support will be happy to help. If you somehow still encounter issues submiting a request you can always send us a mail at helpcenter@qodeinteractive.com providing the purchase code and all information needed.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Hi there,
Once checking your site we do see that you are using an outdated version of the theme. Your version is 1.0 and the latest released is version 1.7 so I would kindly ask you to update your theme and its plugins according to our tutorial here.
I hope this helped and if you still encounter issues I would kindly ask you to submit a request at our help center and our support team will be more than happy to help.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Hello there, Thank you. I gonna to update the theme, but I did changes on the website. If I update I will loose my modifications, no? Thanks
Hi there,
If the update is performed correctly you should not loose any of your content. Do note that if you have made any modification when it comes to the themes files using the parent theme then they will be lost, therefore we always recommend you to use child theme if this is the case.
Anyway just in case you can make an backup of your site prior updating it.
Hope this helped.
Support
Select Portfolio part of
Qode Interactive
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PRE-SALES QUESTION
Does this support: 1. Custom HTML or Form? 2. Class Registration?
Thank you.
Hello there,
1. Yes, you can add your custom HTLM with our Raw HTML shortcode. https://www.screencast.com/t/BfoJEGQdA1sAs for the form our theme uses Contact form 7 plugin, but for any 3rd party plugin you intend to use we can’t unfortunately guarantee that it will be compatible with the theme as it has not been tested. You can for sure try to test it on your end.
2. The theme currently doesn’t have a login/register feature included.
This would need an additional third-party plugin or it can be added with some custom coding.
Registration form can be enabled for WooCommerce only → https://www.woobeginner.com/enable-woocommerce-registration/
I hope we could help and do not hesitate to ask for any additional questions you have.
Support
Elated Portfolio part of
Qode Interactive
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