8660 comments found.
Anyone else having problems uploading video file from the FRONTEND course builder wizard? Backend it fine when I select the type of lesson (video) I’m prompted with custom upload field for a video file. This is not the case with the frontend course builder. It is documented that this functionality is for both front and backend.
I would create a ticket but it says my support has expired which it hasn’t yet.
Otherwise great product!
Hi,
We could not detect any account under this “ChrisKrugerKO” Envato user name on our ticket system. Please first create an account, then submit a ticket.
regards
I am an authorized user/developer on the account of MihaSONM.
On this forum it says “Purchased” “Supported” beside my username in the comments above!
Can you send us the email that you have used when you have entered into our tickets platform. Please note, tickets system is completely separate by default, have you registered on our tickets system?
regards
Hello. Please i purchased the LMS plugin today, but it is not compatible with my avada theme. Can I get a discount to purchase the Masterstudy theme since i already have the plugin?
Hi,
You can purchase the theme separately it includes the LMS and LMS Pro plugins by default. We can refund the purchased LMS Pro plugin if you will purchase the theme
regards
Hello. Thanks for the reply. I have purchased the theme yesterday, What do I do to get a refund please?
Hello, I need to create a LMS website with one teacher who create many courses and users have to pay a membership fee to get access of all content.
So the courses shouldn’t have a price and should be accessible only when the user subscribe to the membership. Is it possible and also compatible with the mobile app?
Hi,
Only the admin of the site and instructors are able to create courses in the theme by default. In the theme, when a user will be registered as an instructor, an email will be sent to WordPress admins about this desire. Then you need to change the role of this user to an instructor manually from the admin panel. If you will be registered without this checkbox https://prnt.sc/r25a8y, you will not receive a letter about your desire to become an instructor. You can change the user role here https://prnt.sc/r25b0i
The theme and LMS platform are integrated with the default Paid Membership Pro plugin for the pricing plans and membership. For the detailed information on how the plugin works, we recommend you to have a look at the following video tutorial -> https://www.youtube.com/watch?v=kxp_gjwHH-k&feature=youtu.be
regards
I’m sorry, forget about instructors, it wasn’t my questions. The admin only will create courses.
I was just asking if it’s possible to give access to all courses without adding the price on every courses. There will be no possibility to buy one course. On your video I can see a button “buy this course 79$ or subscribe membership”. I just need a button “buy membership” to get access all courses
Hi,
You can enable the Disable on time purchase option in order to make the course available only for subscription plans. Please read more here: https://support.stylemixthemes.com/manuals/masterstudy/#lms_memberships
regards
Hi Team, Will the masterstudy plugin and mobile apps will work with other theme ?
Hi,
The App works only with the MasterStudy theme by default. While the LMS plugin can be used on different themes
regards
Hello, Is it possible to put a button that appears at a certain moment in the view of a video?
Hi,
Unfortunately, there is no such kind of option in the theme. It needs to customize the theme templates to realize your request.
regards
If i open a ticket you can do it?
Hi,
What you’re asking for is actually customization of the item, which unfortunately is not something included in your support purchase. You can read more about the definition of support here (https://themeforest.net/page/item_support_policy) or alternatively you may wish to contact our theme customization (https://stylemix.net/~service8922366) department who offers this kind of service for a reasonable fee.
regards.
Hola buenos días. Actualmente tengo mi sitio con un dominio, pero el cliente cambiará de nombre, tendré problema en bajar mi sitio de un servidor y migrarlo a otro sin inconveniente. ¿Qué puedo hacer?
Hi,
The migration process doesn’t relate to the theme. We can only recommend you to have a look at the following manual below -> https://www.wpbeginner.com/wp-tutorials/how-to-move-wordpress-to-a-new-host-or-server-with-no-downtime/
regards
Hi,
Please submit a ticket with site credentials and our support team will assist you: https://support.stylemixthemes.com/tickets/new/
regards
Hello, i have some further questions.
1. Can Students view their results after submitting quiz?
2. Can students view which questions they are wrong (no showing answer) after the quiz submission?
3. Is it possible to engage your developer to customize so that able to set the number of re-attempt for the quiz
4.Can students complete the course even thou they did not passed the final quiz?
5. Can we set the access duration per course e.g. 60 days access then the course will be expired if not completed. Then have to make payment to continue.
6. Does the student received the online certificate automatically once they passed the quiz at the set %?
7. Is it possible to engage your developer to customize exact same certificate template (our college certificate design) in A4 portrait size coded for the pdf certificate generating for the students.
Hi,
1-2.Sure. You can register as a demo user on our demo website and take the quiz: https://stylemixthemes.com/masterstudy/classic-lms/lms-login
3-7. You can contact our theme customization department regarding the theme modification service: (https://stylemix.net/~service8922366)
4. It depends on the indicate percent for passing the quiz.
5. Unfortunately, there is no such kind of option in the theme. It needs to customize the theme templates to realize your request.
6. Yes. The certificate will be awarded automatically upon completion of the course.
regards
I’m happy with the theme. Thanks for making it available but the performance of the website has a great scope of improvement scores just 20 on https://developers.google.com/speed/pagespeed/insights/?url=https%3A%2F%2Fstylemixthemes.com%2Fmasterstudy%2Fclassic-lms%2F I turst you can make it far better with your expertise in the domain.
Also, there is a problem when we try using the sub-domain shows network error while we set the url in the app.
Thank you 
Hi,
Site speed depends on several factors from Server speed to a network connection. Please have a look at the attached URL link below and follow recommendations to speed up the site loading. You can also follow this manual or alternatively, you may wish to offer website speed optimization services. https://www.wpbeginner.com/wordpress-performance-speed/. Moreover, we recommend you to have a look at the following video guideline in order to improve the site performance -> https://support.stylemixthemes.com/how-to-speed-up-your-wordpress-site-with-autoptimize-and-wp-super-cacheAccording to the app, the source and files of the MasterStudy APP is already checked and successfully built, as you can easily check our published demo apps on APP Story and Google play market. With correct settings, there won’t be any restrictions Please make sure that you have correctly set the Flutter Environment before making the app building process -> https://support.stylemixthemes.com/manuals/masterstudy-app/#flutter-environment Please note, the app-building process is not part of the item support. If you have difficulties we highly recommend you to contact the service, who offers app building for a reasonable fee -> https://stylemix.net/~service8922366
regards
Hi, I have enabled only stripe payment method in cart fields zip code accepted only 5 digit value but my country postal is 6 digit (147001). how i can resolve it.
Hi,
Please submit a ticket with site credentials and our support team will assist you: https://support.stylemixthemes.com/tickets/new/
regards
quick question, if a student enrolls on the course, does the number of students enrolled change automatically?
Hi,
Sure, the enrolled student’s number will be changed automatically.
Feel free to contact us if there would be any other questions.
regards
Hello, I have a problem with installing this purchased theme. I receive “Theme Registration Error: Forbidden ” although I generated the token from the same account where I purchased the theme, ie the one from which I leave this comment. Can you please check if there’s some servers error? Thank you
Hi,
Your token key is not valid. Please make sure that you have generated token activation key correctly once again -> https://support.stylemixthemes.com/forums/topic/token-activation/#post-4216 If there is still the error even with the new token key. We recommend you to contact Envato support, cause generating token activation keys depends on the marketplace directly, sometimes it happens due to the caching restrictions when you are changing you Envato account periodically Also, here is the helper plugin of Envato -> https://envato.com/market-plugin/
regards
how to disable download certificate button, i know you haven’t this option for now. but i mean can i just make it disappear by CSS or any script? thanks
Hi,
The certificate section on the profile page can be removed via custom CSS. You can insert custom CSS under the appearance -> customize -> CSS field
regards
How we setup payment for one time payment option for a course. I setup stripe for the payment but it still shows error no payment selected
Hi,
The theme has all the most popular payment gateways like PayPal, Stripe, if you want to include another method, you can enable Woocomerce checkout option and it will include any payment gateway which supported by Woocomerce -> https://prnt.sc/pzv33m
regards
Hi, I have enabled only stripe payment method in cart fields zip code accepted only 5 digit value but my country postal is 147001. how i can resolve it.
Please submit a ticket with site credentials and our support team will assist you: https://support.stylemixthemes.com/tickets/new/
regards
Hi Team, Currently I am WPLMS user, want to migrate to masterstudy with mobile apps, is there any discount coupon available ?
Hi,
Currently, there is no discount for the theme and for the App
regards
hola antes de comprar el tema me gustaria saber, que tanto puedeo personalizar o editar la pàgina del curso. Elegi uno de sus demos y mi pregunta especifica es si lo que esta encerrado en los cirulos azules puede ser modificado. Es decir, puedo mover toda la seccion al final de la pàgina, o simplemente quitarla, en mi sitio web me gustarìa que el cliente encuentre las caracteristicas de curso al final de la pagina en vez de al principio. Aqui el linkhttps://ibb.co/yqHh0qr ,
Hi,
There is no option to manage them from the theme options. It needs to modify the theme and LMS plugin default templates in order to realize your request
regards
Entonces, no puedo hacerlo o hay una forma en la que pueda modificar el tema y las plantillas predeterminadas del complemento LMS?
Hi,
What you’re asking for is actually customization of the item, which unfortunately is not something included in your support purchase. You can read more about the definition of support here (https://themeforest.net/page/item_support_policy) or alternatively you may wish to contact our theme customization (https://stylemix.net/~service8922366) department who offers this kind of service for a reasonable fee.
regards.
i need to know the file that’s help me to translate the test like “MAKE FEATURED” and “PREVIEW THIS COURSE” etc
Hi,
To change static strings you can try to use Loco Translate plugin -> https://wordpress.org/plugins/loco-translate/
Please follow this manual to use this plugin. https://support.stylemixthemes.com/how-to-translate-or-change-strings-of-the-theme-and-plugins
Feel free to contact us in case of any other questions
regards
thank you
Hello, Looks like I can’t add a video file to the front end modal popup for lessons. You have a screenshot of that specific field in your documentation.
Has that feature from the wizard been removed??
Amazing product BTW. Really love the details.
Hi,
Please create a ticket with your site credentials and we will check it for you https://support.stylemixthemes.com/tickets/new/
regards
Hello, I’m trying to create a support ticket but it’s telling me my support has expired. On my purchase it says I have 2 months left of support.
Which exactly email you have used in our tickets system? We couldn’t find you when we have searched your Envato name. Have you registered on our tickets system before?
regards
Hello good day. I recently read that they were working on integrating with elementor. It is great news. Do you have a budget to launch this year?
Regards
Hi,
We are working on this, unfortunately, we can not provide an exact date of release.
regards
When i am uploading theme its giving error “The link you followed has expired.” Please help urgently. Avinash 9886564433
Hi,
Please have a look at this manual -> https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-link-you-followed-has-expired-error-in-wordpress/
If this will not help you, create a ticket with your site credentials and we will check it for you https://support.stylemixthemes.com/tickets/new/
regards
When i am importing demo theme it is not looking like as per demo.. please help
Please create a ticket with your site credentials and we will check it for you https://support.stylemixthemes.com/tickets/new/
regards
