39357 comments found.
how can i display a count of cart items in mobile and tap. is has displaying in desktop but in mobile and tab i can not see the number of items in cart from menu. thanks
Hello @Boraqgroup
This is now possible with our new menu item in 7.0.1 version of theme, we suggest you to please try that on mobile with using the special item inside Appearance > Menus tab and set your menu to not break in mobile mode, if you need further assistance with this please open a support ticket and our team will check this further 
Click Here To Get Avada Support
Thanks
-Ammar
I can’t believe I didn’t go with Avada for my second site. I decided to purchase Bridge/Elementor, and was confused at the beginning. It’s been 7 months, and I can’t take not using Avada for my second site, so I’m switching back. Bridge/Elementor seems to have no real flow, a hot mess, and Avada is easy flowing throughout. The $1 difference is gold.
Hi
Thank you for your kind words. We greatly appreciate your patronage and we look forwards to bringing the future best of Avada to you
Thank you, Team Avada
Hi Avada Team, how do you make the size of the product woo the same as the size of the blog when mobile / responsive?
https://prnt.sc/tphr9iThanks !
Hi,
This’ll be possible with a bit of CSS. As this area is not a support platform and is mean for pre-sale queries/generalities, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
how do I place the icons next to each other. see: http://prntscr.com/tpffn8
when I try to put it like this … http://prntscr.com/tpfi4j
I put them on but they are not aligned, they are below each other, how to do?
Solved!!!
Hi
Thank you for your kind update. If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
How update version 4 to 7?
Hi
We do have a detailed documentation on how this can be done. Please do refer the link here
Kindly ensure you have backups before update
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
How do I add a custom design as a section separator?
Hi
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
Hi, can you check my site here: http://helpmefundmybusiness.com/ the icons on header not working.. Thanks.
The social Media icons not working. I only installed Font Awesome plugins so Icons on Menu and button works after I installed the plugins. Please help. Thanks.
Even Social on Footer icons and BAcktoTop icon not working
It’s working now. Saw the prob. Thanks.
Hello @marklloydbinar
Glad to hear that your issue has been resolved now, for any other issues in future please open a support ticket with our team and we will gladly look into that for you right away.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
After updating the theme, my full width template is no longer available, and my support ended. What I thought was going to be a great update has now turned into a headache of trying to fix things. How can I get the full width template to show?
Hello @technico
The 100% width template should still be there for you, nothing has been removed in our recent update and only more functionalities have been added which you can check out here => https://bit.ly/3041fo9, if the issue persists for you please send us an email to support@theme-fusion.com
Thanks
-Ammar
How do we change the titles for each of the Project Details column on the portfolio page? Example, I want to change “Copyright” to “Location” but all the comments on here I’ve read are from 5-7 years ago and the “single-avada_portfolio.php” file cannot be located in my theme files :/
Hi,
As this area is not a support platform and is mean for pre-sale queries/generalities, if you see still issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
I just bought avada and after extracting the large file. I uploaded avada.zip to my WordPress website. But WordPress showed these messages:
Installing Theme from uploaded file: Avada.zip
Unpacking the package… Could not copy file. Avada/includes/class-avada-tgm-plugin-activation.php
I tried it again and got another error message. What am I doing wrong?!
Installing Theme from uploaded file: Avada.zip
Unpacking the package… Could not copy file. Avada/includes/lib/inc/redux/extensions/vendorsupport/vendor_support/vendor/select3/select3.js
Hello There
We will gladly check this issue for you, right now you have active support and should be able to open a support ticket with our team so please do that, also meanwhile you can always install the theme using FTP method which you can read all about here => https://bit.ly/2CLNscU
If however the issue persist, please open a support ticket with our team below.
Click Here To Get Avada Support
Thanks
-Ammar
i installed it and starting playing with the template. How do I disable the preloader for my template?
Hi,
As this area is not a support platform and is mean for pre-sale queries/generalities, if you need technical support, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hi there, we are having issues with Avada and Ultimate GDPR (https://codecanyon.net/item/ultimate-gdpr-compliance-toolkit-for-wordpress/21704224). It seems that the theme and plugin are not compatible, once Ultimate GDPR is active we are unable to use the live builder, the page simply does not load, once we deactivate it, everything works as expected. I have mentioned this to Ultimate GDPR author, but haven’t got a response yet. Hopefully you can collaborate on this issue and fix it with another release. Thanks
Hi,
I’d recommend using our own Privacy Bar and Privacy Element as they should work without issues:
https://theme-fusion.com/documentation/fusion-builder/elements/privacy-element/https://theme-fusion.com/documentation/avada/options/avada-privacy-bar/
We haven’t tested with that plugin officially. While we can add an item for that plugin on our to do list – such compatibility related tasks cannot be implemented immediately as they can be time consuming sometimes.
I’d recommend waiting for the plugin author’s response as they can check better as to why their plugin is affect our elements.
Thank you. – Abbas
Hi, once I updated my site to Avada 7.0, the font awesome not showing instead it’s shows black rectangle. Can tou check with this.
Hi,
Please see that you’ve updated the two companion plugins (Avada Core and Builder) to the latest version and see if flushing your caches help.
As this area is not a support platform and is mean for pre-sale queries/generalities, if you see still issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
I already flushed cache and Avada core and Builder were updated. Still the issues are there. I will post on support
Hi
Thank you for your kind update.
Regards, Shaminder
I am not able to improve mobile speed with different combinations of plugins, CDN, hosting etc. My support has expired. Does your support include helping hands on to improve the mobile speed?I am willing to renew the support if you do. If not, I am about to switch themes. My other site on enfold has 80+/90+ google speed scores.
Hi
Pagespeed is not just the result of the theme alone. It is a combination of several factor such as your host, images used, size of the page, TTFB, other third party plugins. It is quite difficult for us to guarantee optimization of these resources as we simply do not have control over them
We do have a detailed documentation on how you can increase pagespeed score using Avada. Please refer the link here
Thank you, Shaminder
Thanks, Shaminder. I will be more specific. My question is what does your support entail?
I see errors like unused javascript and CSS showing on pages when other theme options are turned off. These javascript and CSS are from the theme. If you can help take care of that, I can take the rest of the issues with server and other plugins.
Hi
Can you please let us know if you have written to support or created a support ticket via any other ID. I am trying to check if we can get your site link
Thank you, Shaminder
Thanks, Shaminder. I have not written to the support. How do I send you the link?
Hi,
We’d advise ensuring your have our built-in performance options enabled like the Image LazyLoading, CSS and JS compilers and set Google fonts to CDN mode under Avada Theme Options > Performance and Privacy options respectively.
That will ensure Avada is served at its optimal speeds. Outside of that, other tasks will require hand adjusting elements like your cache plugin, optimizing your content and server configuration and they fall outside of theme support – as they’re more server/WP setup specific tasks. So our support cannot assist with adjusting those factors.
Any other performance improvement might come from reducing the number of active plugins and fine tuning the cache plugin’s configuration/settings. You can consult the cache plugin documentation for that. I’d recommend also trying alternate cache plugins to see if one of those work better for you.
You can also check our additional performance pointers here for further improvements:
https://theme-fusion.com/documentation/avada/install-update/avada-speed-performance/
Thank you. – Abbas
Thanks, Abbas. As I stated in my original post. I have tried different combinations already and reaching out to you as a last resort. I understand other factors that may affect the performance and I am not asking you to fix them. There is an issue of unused Javascript and CSS from the theme that show even after related options are turned off in the theme options. How do you solve that?
Hi
At the moment, it is not quite possible to change the script and CSS used in the page. Also, while the page speed suggest that there is unused CSS and JS, the same is not true. The JS for example, is used for many elements, features throughout the site.
Also, if you even test some google’s own pages, you will also see the same result. Ironically, I have tested pagespeed’s own documentation link and you can see unused JS showing up, temp Video here
Thank you, Shaminder
Newest update cannot save page options. I’ve deactivated all cache plugins.
Hi,
That definitely isn’t normal or expected. We’d like to take a look at your setup for this.
As this area is not a support platform and is mean for pre-sale queries/generalities, if you see still issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hello
I need your reply.
1. How many websites I can build using your website builder?
2. How its working? for multi- websites OR domains?
3. Are you able to share with me your demo admin login details.
4. Can I offer this service to my clients for website development OR woocommerce websites. I mean how many websites I can develop with your wordpress builder
Hello @PremiumMarket
We will respond to you in same sequence.
1 and 2 You can create one website with a single Avada license, for more than one domain you will need to purchase a separate license, Regarding your product licensing, you have to purchase/own a license for each publicly accessible domain install of the theme. Regardless of whether the installation domain is a sub domain or not, if it is publicly accessible, it requires a license.
If you are migrating to a different domain and you already have your product registered with your original purchase code etc, you do not need to purchase a new license; You can simply add your registered purchase information to the new installation’s product registration tab.
For more information please check the Envato regular license definitions here -> http://themeforest.net/licenses/terms/regular
3. I am afraid that is not a possibility and is not possible to do that.
4. You can definitely do that, more about this can be read here => https://bit.ly/2D3WGkC however the condition for one site per license remains same as mentioned above.
We will be happy for you to be a part of this Amazing Community
Thanks
-Ammar
HI team, i have just updated the theme to 7.0.1 but in the backed whatever i’m changing (adding new column or image ) its not reflecting anything. i have cleared all the cache file and remove the browser history
Hello @graphicixit
Definitely sounds like caching to me, can you please disable all your cache plugins and then check it using incognito mode in Chrome, if the issue persists then please open a support ticket and our team will check this out further for you.
Click Here To Get Avada Support
Thanks
-Ammar
hi Have you included demo pages for Easy Digital Downloads with your theme’s demo?
Hello @Marcleiton
No. the pages for Easy Digital Download is not part of our demos right now, the available demos for Avada can be viewed here => https://avada.theme-fusion.com/prebuilt-websites/
We will be happy for you to be a part of this Amazing Community
Thanks
-Ammar
I have a client who has purchased, that I manage running updates for. Ran into an issue after updating shows that there are 2 required plugins. the issue is… the plugins “required” are indeed installed, activated, and fully up to date
Hello @kpirnie
Please double check and make sure that you don’t have duplicate versions of Avada Core and Avada Builder installed, there should only be 1 version installed for both of them, if however you see the issue persists please open a support ticket and our team will gladly assist you further.
Click Here To Get Avada Support
Thanks
-Ammar
Got it. Was a double of Fusion Builder plugin… thank you!
Hi
Thank you for your update
If you require further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Can you use the WC Vendors marketplace plugin with this theme???
Hello @2Tara
We have not officially tested the WC Vendors plugin with our theme, however you can simply get in touch with the plugin authors about this and they should be able to provide you more details on the compatibility with our theme.
We will be happy for you to be a part of this Amazing Community
Thanks
-Ammar
Hi Frist thanks for the new update After the update I noticed that the Gallery is not working. how to fix it?
Hi,
Please see that you’re on Avada 7.0.1 and that you’ve the Avada Core and Avada Builder plugins updated.
As this area is not a support platform and is mean for pre-sale queries/generalities, if you see still issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
