217 comments found.
Hola, compre el tema y tengo problemas con los productos las imágenes no se cargan ni las propiedades que tiene el crear un producto
Hi coniiannza,
Please contact our support team here: https://thememove.ticksy.com and provide your site’s URL, then they can check it.
Hi, I’m trying to translate your theme, I have created a file es_ES.mo and es_ES.po in the /billey/languages/ folder but I can’t see the translations.
Upgrading to Wordpress 5.5 breaks the Customize area. Only widgets displays in Customize. I had to downgrade to 5.4.2 to restore it
Please download the latest version of Billey now. This issue is fixed already.
Hi, i’m trying to change the hover color overlay for the portfolio carousel slider. It’s standard gradient blue and purple. Can’t find where to change this.
Hello
Please submit a ticket in our support system so our team will guide you do it.
Thanks
Hi, I’m very interested in this theme. Will it be possible to mix and match elements from multiple Home Page demos to create my custom Home Page? Please clarify. Thanks!
Hi sashak,
Yes, it’s totally possible. You can take elements from different homepages to make your own design.
nice theme! i noticed in your demo when pages load for 1 second all links are not clickable (for exampe in menu). it seems like a lag. after this second links are clickable
ah found it it was the preloader
I see. Thanks for having time with us!
Its saying fatal error with insight core when importing demo.
Hi Faithrainey75,
With this technical issue, please contact our support team at https://thememove.ticksy.com – they can help you to import the site right away.
Regards,
TM
I got it figured out; I deleted the entire site in my hosting and it worked. Thanks for replying back.
I see, Thanks for letting me know.
Have a nice day!
Hi, I can’t figure out how to update the logo on this theme. I’ve tried changing the logo many times in the ‘theme customise’ page, but it always shows the Billey logo.
How do I change this?
Thanks.
Hi,
You can edit page to check custom logo option in Page settings if you are using demo logo: https://prnt.sc/tp6amr
Regards,
TM
Thanks, I did see that in the guide. However, when I edit a page, it does not show me options like the ones in your screenshot, they look like this:
http://tengreenthumbs.com/wp-content/uploads/2020/07/Screen-Shot-2020-07-27-at-10.52.41-pm.pngThanks,
Please scroll down to the bottom of page to see that section.
If it still not there, you can submit a new ticket then we will check it for you. Thanks
Hello, I just purchased this theme and have deployed child theme, but getting this error message ” Fatal error: Class ‘ElementorPro\Plugin’ not found in /home/samkim32/public_html/wordpress/wp-content/themes/billey/elementor/widgets/tabs.php on line 99” – can anyone please help? I thought ElementorPro wasn’t required. I only have the Elementor plugin activated, what am I doing wrong?
Hello
Please submit a ticket in our support system then we will help you check and fix it.
Regards
Hi, I have a presales question:
I am planning to use your ‘digital incentives’ template in the Billey theme, and would like to know if there is a possibility of having the header image become a slider.
currently there is an image of a woman covering an eye with her hand, and floating shapes in the background. I would LOVE it if I could have this header (including the parallax effect) slide between different header images and text. I’m picturing something really nice with the front image sliding out at a different speed to the floating shapes in the background, to reveal an alternate message.
Is there a possibility of building something like this into the current theme?
thank you very much, and I’m looking forward to getting started working with Billey soon.
Hello
You can replace that section by your slider as well by just edit the page and use slider element in page builder to get that.
Thanks
Hi,
Recently, we don’t provide the Sketch file with each purchase.
Regards,
TM
Hello,
I thought you provide a sketch file, I need it to show clients with that arrangement first, I always purchase your good themes, I have structure, brook, Lezada, now Billey. can’t you give me file to long time user of your theme?
Thanks.
I see, however the sketch file doesn’t include the image itself. If you just need to show the arrangement of the theme, you also can take some screenshots.
Yes, I wish it was that simple, it’s okay if you don’t include images, I have purchased sketch file for brook too as well as WP and that is also without an image so it’s okay, I know we can’t use all image since some of them may not allow for reuse. let me know if you can still give a sketch.
So, open a support request at https://thememove.ticksy.com – then, our support team can send it to you.
hi, presale question: do I need to have a paid Elementor Pro account in order to use this theme? or does the theme already come with Elementor Pro? or will the theme work fine with the free version?
The plugins are just bundled with the theme.
Bundled plugins offer the same core features and functionality as the standalone version of the item on CodeCanyon you can use the theme normal for full functions.
Thanks
Hi,
You don’t need to purchase Elementor Pro if you just want to use the features as we have described and shown on Billey’s demos. We don’t provide the separate license of this plugin but we have bundled it with the theme, so, you can work properly on this version. We will also keep updating the theme to gain the best performance.
Regards,
TM
Hi there, I have a presale question.
Are there any built in alternate menu styles? I would prefer to have a burger ||| icon that opens a full screen menu, rather than the solid white box that follows the user down the page. Or, can the solid white be changed to be transparent?
Thank you, Darby
The theme is provided the header layout with a burger icon to pen full screen menu. You can check it here:
https://billey.thememove.com/homepages/cosmetics-launch/If you want to change the style for the menu or header, our team will help you do it.
Regards
Hi, I love the design and flexibility of Billey, but I am wondering, does the theme come with pricing plan elements besides just cart and checkout?
Hello
You can easy using a 3rd plugin to display Pricing Plan box layout with theme if you want.
Thanks
Sounds great! Thank you for your quick reply!
You are welcome.
Hi, the Instagram plugin for Elementor is not updating the photos as I upload them in Instagram,
Do you know what can it be?
Hi
Instagram is gradually restricting the use of its public API key due to general misuse and privacy policies updates, which means all users will be affected by this change by early 2020.
Please try to use #PuenteProject instead of @PuenteProject.
or you can read this article https://docs.oceanwp.org/article/604-instagram-returned-invalid-data
Thanks
Hello! How do I get the icons that move with your mouse like the ones displayed on the header at billey.thememove.com/? Along with the rotating circle text on the WooCommerce section? Is this something I can easily add or does this require coding?
Thank you!
Hi,
You can go here: https://prnt.sc/t147bx to change the images.
Thank you! If I want the icons/image to be placed behind text instead of in front, is there a way to do that?
I see. In this case, please open a support request at https://thememove.ticksy.com to let us help you (please provide your WP admin credentials)
Hi, can you please tell me where to connect Instagram ? I add url in widget but it’s not showing (no valid data) ?
Hello,
You can use this plugin to connect to your instagram account: https://wordpress.org/plugins/instagram-feed/ & https://prnt.sc/pso4k9and using shor-tcode to display images: https://prnt.sc/pso4bu
Regards,
TM
Pre sales question: Do you have an example of a Portfolio layout with related Posts – I need to be able to categories Portfolio items and Posts and associate them. Thanks
Hi unit1london,
It’s possible with our theme, you can use custom layout and drag the post grid element to use query to filter the posts.
Regards,
TM
Hi! I am trying to import the demo, but most of the images are imported with errors and incomplete, do you know how to fix it? or if you have the images to download separately
Hello
After imported images, you can use this plugin https://wordpress.org/plugins/regenerate-thumbnails/ to regenerate the thumbnail of the post.
Thanks
Is there a place to change the background color of the black header section of modern blog template?
Hi,
You can go to Customize > Additional CSS to add this code.single-post .blog-modern-header { background: #5BA6D4 !important; }
Thank you!
You are welcome. If you have further question, please contact us at https://thememove.ticksy.com