23251 comments found.
I want to buy your theme and i am so interesting about this. But i am planing to design website for digital video products so let me know correctly can i add video as a featured product video? And i hope to possible to play that video even before open the product i hope to play that product video in products list
So is this possible to do with this theme?
Hello, @chathumal98,
No, sorry to say that but there is no such option in the Theme for setting the video as a featured product video, You can try with any third party plugin which better meets your requirements, Otherwise, this requires Customization.
Regards, P-THEMES.
Hello, I have an issue after updating theme to version 5.4.2 , revolution slider failed to update and to work with the previous version
Hello, @wsswe,
Please delete the old version of the plugin from your site and download the latest version of the plugin from the below-given article and Install and Activate it on your site, It will work for you.
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
Regards, P-THEMES.
Hi I am facing some issue
I have activated child theme and install demo after install demo its shows some cache error like this …website not loading properly (may be CSS error) please check and update how to fix?
here is screenshot
Hello, @mehar_junaid,
This seems to be the SSL certificate issue on your site.
Can you please make sure by going into WP-Dashboard >> Setting >> General and make sure that site URL is set there as HTTPs if you are using the SLL certificate on your site, and if not then please change your site URL as HTTPs from HTTP there and save changes and then check your site after removing the browser cache.
Otherwise, you can use this plugin as well:
https://wordpress.org/plugins/really-simple-ssl/
Regards, P-THEMES.
Just ran the new theme update an hour ago, now all my sites and the “QUICK VIEW” CSS are completely messed up. Also no changes take effect when switching from one Woocommerce Product Layout to another. Total garbage.
Hello, @cworkman,
Really sorry for the inconvenience but this is not true at all, we always test the update several times before release, and the issues you are talking about is not the Theme issue, you can check it on my test site here with the very latest Theme and plugins:
http://hubdatasolutions.com/pearl/porto/shop4/
It means the issues are only on your site, and that may be your own Customization which generates these issues on your site, so if you are using Child Theme then Activate Parent Theme and check back.
OR
These issues maybe because of the third-party plugins confliction, please deactivate all the third-party plugins and check back your site after removing the server, site and browser cache or on the fresh new browser, If this solves your issue then again you have to activate all the third-party plugins one by one and check which one is creating an issue on your site.
Otherwise, please take the complete backup of your site and remain all the third-party plugins deactivated on your site and share your site WP-Admin Login details and the permission to debug your site which includes deactivating all the plugins and on-site Customization as well so that our experts will check it for you on your site but after extending your support extension because your 6 months of support period is expired from 09/01/2020. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Incorrect. After watching these boards for quite some time, I know it is always your official position to defray responsibility for theme breaks from yourselves…to us as customers. Fact is, your update is causing CSS issues with Woocommerce, and because of that, we ran a full backup restore of our sites that use this theme…and just like we thought, they work properly.
For awhile now, we’ve not trusted your updates to include the newest additions to Woocommerce, so we run a full backup every day and never run theme updates until our team has tested things out for real. Yesterday a team member here broke protocol and updated anyway: lesson learned.
You see, we in the field CANNOT go down for business with a broken theme, but apparently your developers don’t seem to have this same sense of concern.
You do have a good theme, it’s why we purchased in the first place. But stop with the derfrayed liability bullshit and just keep this thing up to speed with updates on the most used ecommerce plugin on the planet. Can you do that for us!
Hello, @cworkman,
I am sorry for the inconvenience but as I explained above, this is not the Theme issue and nor there is such issue with the Theme, because if it is the Theme issue then it must have to appear on my test site, on our Demo site and on all the other hundreds of thousands of customers sites using Porto WordPress. Is it make sense now…
This is your own Child Theme Customization or the third party plugin confliction issue as I elaborate above in my last reply, and if that is not working for you then as I requested above: please take the complete backup of your site and remain all the third-party plugins deactivated on your site and share your site WP-Admin Login details and the permission to debug your site which includes deactivating all the plugins and on-site Customization as well so that our experts will check it for you on your site but after extending your support extension because your 6 months of support period is expired from 09/01/2020. According to the Envato support policy, renewing support is required for further support.
That’s all…
Regards, P-THEMES.
Update to last version Porto.
1/ I can create a new page. Get the error
Warning: Creating default object from empty value in /home/pvks/pvks.com.ua/www/wp-admin/includes/post.php on line 716
Hello, @Onore,
1. This is not the Theme issue but this is your WP and DB issue, please read more and all about it in the below-given threads and try to contact your hosting provider for getting help on this:
https://stackoverflow.com/questions/61297012/why-cant-i-create-new-posts-in-wordpress-warning-creating-default-object-from
https://wordpress.org/support/topic/warning-creating-default-object-from-empty-value-44/
https://wpml.org/forums/topic/warning-creating-default-object-from-empty-value-in-post-php-on-line-641/
2. Please delete the old version of the plugin from your site and download the latest version of the plugin from the below-given article and Install and Activate it on your site, It will work for you.
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 27/05/2020. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi, i opened ticket on support. But still no reply. When i import demo content (in both way same) pages, menus nearly everything broken. Tried with several and still same. On my website status it seems everything fine. (PHP.ini settings etc.) So i have a tight schedule. Please i need help a.s.a.p.
Hello, @webtisyen,
I have just tested your site now and it is working perfectly fine at my end, please see this screenshot: https://postimg.cc/rKpwnGRr
it must be the cache issue at your end nothing else. Please try to check your site after removing the browser cache.
Regards, P-THEMES.
Does the theme support Dokan Pro?
Hello, @lmisao,
First of all, thanks for showing your interest in Porto WordPress.
Yes, Porto WordPress is fully compaitable with Dokan Pro plugin as well.
Regards, P-THEMES.
Hi Dear Team,
I received porto theme update version 5.4.1 installed to 5.4.2. I am trying to update the plugin by following you guide lines. But its not updating me properly.
After I updated the theme my add to cart is invisible & Sale count down is showing at different formate comparing to before update. Can you help me to figure it out this problem please. I click the notification button i.e., when any update happen sent me an email. I am not receiving any update.
I restored my website to before update. My website :alphastorekw.com
Here the Screen Shot.: https://we.tl/t-hC5zJHf3KJ
Awaiting on your reply.
Thanks & Best Regards Alpha Store
Hello, @alphastorekw,
Please try to update the Theme by following this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
I am sure it will help you and if still you will find the issue then share your site WP-Admin Login details so that our experts will check your issue and provide you the best possible solution for it.
Regards, P-THEMES.
I tried by following this method
Hello, @alphastorekw,
Then share your site WP-Admin Login details so that our experts will check your issue and provide you the best possible solution for it.
Regards, P-THEMES.
Hello Dear,
Hope you’re doing well,
Ticket #98183
Apologies if I am in wrong place for support, I opened ticket I got a reply after 2 day without solving my issue.
The theme which your providing is really nice, But we are facing a problem with theme support even though we have a paid support. We never ever faced before like that. As we are reputed company in Kuwait we are looking forward health relation & good communication between us.
The support response is so late & Not qualitative even though I provides all credentials, and also I mentioned that our site is live. We usually receiving orders. It is too hard to restoration backup from our side in order to eliminate those inconvenience I provided all credentials.
Before we never faced a problem in updating theme. Before we received good qualitative support comparing to now.
we personally requesting you to consider our issue as high priority, with you highness. Help us to get out from this issue.
The problem facing after you the update,
1) add to cart button not as same as before (the border hover text color ) 2) Count sale Text style & font, bg color is not same. 3) product page count down timing is different.
Kindly give us your kind support to fix those bugs, perfectly.
Looking forward to qualitative support from you,
Please find the attached files including after update & before update screen shorts https://we.tl/t-f2et2e7jb8 also i am attaching video https://we.tl/t-YvrKBATqJ0 related to after update.
Note: Please do a favour, before update please take a backup from server (provide credentials above)
Awaiting on you kind reply.
Appreciate your support,
Thanks & Best Regards
Alpha Store Kuwait
My Ticket Number: #98183
I strongly believe that i explained well, please go through the ticket & help us to get update with the them without any bug. We have still support from you.
Hello, @alphastorekw,
Really sorry for the inconviniance, our team replied your support ticket multiple times today, and we were off a couple of days ago that is the reason it has some delay, please check your ticket reply and reply to your ticket accordingly, please do not share the ticket info here… And it is nothing but your site any third party plugin confliction issue which is overriding the Theme CSS, furthermore instructions are giving in your support ticket reply…
Regards, P-THEMES.
Hello, @Kaiwel,
You can remove it from Porto >> Theme Options >> Footer as per your requirements.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 04/02/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
hello I changed domain name but the license is linked to the old domain. How do I change it? Thank you
Hello, @hteixeira,
Can you please share your Theme purchase code PDF file with us via our support system so that we will check/verify an reset it for you.
Regards, P-THEMES.
Hi.
The site has crashed 2 times till now. It was without any change/update theme or plugin on site.
Fatal error: Uncaught Error: Call to undefined function porto_settings_google_fonts() in /home/pvks/pvks.com.ua/www/wp-content/plugins/porto-functionality/shortcodes/lib/functions.php:4524 Stack trace: #0 /home/pvks/pvks.com.ua/www/wp-content/plugins/porto-functionality/shortcodes/templates/porto_ultimate_heading.php(98): porto_sc_enqueue_google_fonts(Array) #1 /home/pvks/pvks.com.ua/www/wp-content/plugins/porto-functionality/shortcodes/shortcodes/porto_ultimate_heading.php(19): include(’/home/pvks/pvks…’) #2 /home/pvks/pvks.com.ua/www/wp-includes/shortcodes.php(343): porto_shortcode_ultimate_heading(Array, ’\xD0\x9A\xD0\xA0\xD0\x95\xD0\x94\xD0\x98\xD0\xA2\xD0\x9D\xD0…’, ‘porto_ultimate_…’) #3 [internal function]: do_shortcode_tag(Array) #4 /home/pvks/pvks.com.ua/www/wp-includes/shortcodes.php(218): preg_replace_callback(’/\\[(\\[?)(porto_…’, ‘do_shortcode_ta…’, ‘[porto_ultimate…’) #5 /home/pvks/pvks.com.ua/www/wp-content/plugins/js_composer/include/helpers/helpers.php(240): do_shortcode(‘[porto_ultimate…’) in /home/pvks/pvks.com.ua/www/wp-content/plugins/porto-functionality/shortcodes/lib/functions.php on line 4524
and again 3 times after restore If i restore DB the site again works till first login
Hello, @Onore,
Can you please share your site URL so that I’ll check and provide you the best possible solution for it.
Regards, P-THEMES.
pvks.com.ua
Hello, @Onore,
Please do the following debugging processes one by one I am sure it will help you in solving your issues.
|. Make sure you have everything up to date (Theme, Plugins, Translations files)
||. Remember to reset ALL cache etc after a plugin or theme update.
|||. Disable all plugins except WooCommerce and recheck if the issue persists
|V. Check the browser dev console on errors (F12, on most if not all browsers)
V. Double-check your own Custom CSS, or Custom Snippets in function.php is causing itAnd also could you please purchase support extension to get further support? Your 6 months of support period is expired from 27/05/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
I want to change my domain, and I want to de-activate licence to activate in another domain.
Hello, @leopardix,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Theme is so best Video Theme is not available i am waiting please create video theme
Hello, @Wezeto,
First of all, thanks for showing your interest in Porto WordPress.
You can check all our Pre Built Demo’s here:
https://www.portotheme.com/wordpress/porto_landing/
And Regarding Video Demo, Can you please explain or share the URL of the site like you want us to create a Demo so that I’ll forward it to the development department for working on it with the future upcoming updates of the Theme.
Regards, P-THEMES.
Hello where the emails are stored from the popup newsletter
Hello, @simoszkyriakides,
We have used Contact Form 7 plugin for the email box used in the Modal Box Popup newsletter, when you edit your home page you will find the Porto Modal Box element and when you edit it you will find the Shortcode for Contact Form 7 (Form) used…
So that email has been sent to the particular element which you have been set in Contact Form 7.
https://contactform7.com/setting-up-mail/
Regards, P-THEMES.
My Porto Theme was installed on a previous website that was deleted and my hosting account expired. Now I want to use it on a new website but I can’t activate the theme because it’s still supposedly linked to the expired site. Therefore, I can’t deactivate it from the previous site. How can I fix this and use Porto on my new site using a new hosting company?
Hello, @mmbingo,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hello. I can’t embed youtube video (iframe usual link) on product page tabs… is there a way to do it?
Hello, @pmcruz,
Yes, you can not directly put the embedded code to Custom Tabs, You have to do the following:
1. Go to Blocks and create a new block and copy and paste the embeded Code in it as showing below:
2. Now copy the Block slug name as showing below:
3. Now create a test page and use Porto Block element in it, and then paste the copied block slug name in Porto Block as showing below:
4. Now, finally, copy the code of that Porto Block and Paste it into the Custom Product Tab as showing below, It will work for you.
You can check here on my test site on this product:
http://hubdatasolutions.com/pearl/porto/shop2/product/aizaz/
That’s all…
Regards, P-THEMES.
hello only short question. i want use external countdown plugin, can i disable the countdown optionf rom porto with one click? so if not, i had 2 countdown, if i use the oter plugin for that.
Hello, @ninanina,
If you do not want to use Porto WordPress Theme default Countdown with Products then you have to disable it by editing every single product and remove the Sale Price Date as showing below and it will remove the default Theme Countdown for products from your site and this is the only possible way, otherwise, this requires Customization.
Regards, P-THEMES.
Hi We have bought this team. recently the thumbnails do not show up on Iphone/Mac for some products. Please check http://mumuso.com.pk/
Hello, @fawaadsaleem,
I have just checked your site at my end on very latest version of the MAC and Safari and it is working perfectly fine at my end, please see this screenshot: https://postimg.cc/7GwS2DPn
, It must be the cache issue at your end nothing else, please check back your site after removing the server, site and browser cache.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 07/05/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi, I have updated the SEO 2 demo, but any Portfolio does not appear on the homepage. Although, at the editing page there is still it. https://ibb.co/GsHpnrq. Please help me!
Hello, @trcnam,
Please edit your Home Page and you will find Porto Portfolios element set at that place, edit it and change the Portfolio Categories ID in that elements with the Categories ID’s you have on your site, It will work for you.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 01/02/2018. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Thanks for your support, it worked. I have one more problem, looking forward to your support. When setting the menu in wide format, the text display is not the same as narrow format. You can see: wide: https://ibb.co/dPvd4XZ narraw: https://ibb.co/N78xQmC
I want the text to display like the narrow format but split into different columns like the wide format. Thanks you!
Hello, @trcnam,
You have to set it same as Narrow Menu using Custom CSS, Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
.mega-menu .popup li.menu-item>a {
color: #707070 !important;
border-bottom-color: #f3f3f3 !important;
padding: 8px 15px !important;
}
.mega-menu .popup li.menu-item:hover >a {
background-color: #f4f4f4;
}
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 01/02/2018. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Thanks for your support, it worked. I will introduce my friends to use your theme. It’s amazing! Thank you!
Many thanks, @trcnam!!! and exactly what we love to hear! We look forward to continuing to work together!!
Hi, Currently my website is working properly, but the display is a bit small. The similar products in each single product do not display a featured image. Figure below: https://ibb.co/XJ89rS0 . WooCommerce plugin is latest. And I want to install the product display in the default category is Latest (img: https://ibb.co/27TBh5k ), what to do? There is no Display tab to install in the woocommerce plugin settings section. Thanh you!
Hello, @trcnam,
I am sorry but could you please purchase support extension to get further support? Your 6 months of support period is expired from 01/02/2018. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
And other question. I want to change hover color of base font with linked. How can i do it?
Hello, @celikyaman,
Can you please explain your issue more clearly if possible with the help of screenshot for my better understanding that where you want to change the hover color and also please share that page URL as well so that I’ll check and provide you the best possible solution for it.
Regards, P-THEMES.
Hi again!
For example, i linked a text in post content. I want to change color which user came over this text.
Did i explain?
Hello, @celikyaman,
You have to change that link color using Custom CSS and then edit that page and copy and paste the below given CSS code to that page Custom CSS section and check your site after removing the browser cache, It will work for you and if you are unable to do it then please contact us via our support system with your site WP Admin Login details so that we will check and solve it for you.
Regards, P-THEMES.
Hi again.
I can’t see that “below given CSS code”
Hello, @celikyaman,
Ooopsss… I am sorry I wrote it wrongly, my bad…
You have to contact us via our support system with your site WP Admin Login details so that we will check and provide you the proper solution which will work for you on your site.
Regards, P-THEMES.
Hi! I opened a ticket.
Hello, @celikyaman,
Thanks and now please be patience, once your support ticket will resolved you will get the reply of your support ticket, till that please be patience.
Thanks for your understanding.
