28306 comments found.
I’m trying to add a recaptcha to my website using bestwebsoft plugin (https://bestwebsoft.com/products/wordpress/plugins/google-captcha/) but on the login/registration popup the recaptcha does not show and i get an error when trying to login/register. I know it’s due to the fact that the popup is flatsome own costume feature.
This is the response i got from their support: “Your theme has a custom login page. We cannot provide compatibility with all existing themes. Our products are compatible with each other and with the official Wordpress.org themes and plugins. To add reCaptcha field to custom form, please follow the instruction: https://support.bestwebsoft.com/hc/en-us/articles/202352499"
Would be very appreciative to learn if there’s an easy way to fix this issue or a recaptcha plugin that works?? thanks!
Please ignore – no captcha recaptcha works like a charm
Hi,
Thanks for letting us know you solved it 
Hi I wish to see Product category list and filer option below products in single page and in single product page. I knew filer option (button) is already enabled in mobile pages. so filer option will appear only if someone click on that. I wish top come under in products page. Kindly help.
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
A little suggestion to have a compatibility with Product Bunddles for Sale % tag.
You could change this line in inc/woocommerce/structure-wc-global.php file
within the function flatsome_presentage_bubble(...
changing this line like this
“if ( $product->is_type( ‘simple’ ) || $product->is_type( ‘external’ ) || $product->is_type( ‘bundle’ )) {“
adding ”|| $product->is_type( ‘bundle’ )”
With this change the customization of % is applied also to a bundle.
Best Regards,
Hi,
Thanks for the suggestion. I’ve forwarded this to our development team.
Hi! New products with a “new” icon, where I can adjust the count of products with this “new” icon?
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Is there a way to display the Image title UNDER the LOGO carousel?
Hi,
There is no option for that. You need to customize the flatsome/inc/shortcodes/ux-logo.php file line #57 manually.
As a MULTIPLE licence holder i expected a liiiitle more info-help but that\s ok
.
Have a great day!! Thank you!
We do not separate our users by license ownership. All Flatsome users are members of our family. If there was an easy way to fulfill your request, I would tell you, but unfortunately, there is not. Such core file modifications require technical skills. According to the Envato support policy, theme modifications are beyond our scope of support. If you do not have sufficient technical skills, you need to contact a professional. Thank you for your understanding on this. 
Hi, pre sales question here: is this theme fully compatible with woothemes marketplace plugin? Ty!
Hi,
We haven’t tested a specific vendor plugin. But many Flatsome users use Dokan and WC Vendors without a problem. You can join our official Facebook Community and ask for the experiences of those users about that.
Flatsome is also in the compatibility list of WCFM Marketplace plugin.
how i can re install everything from the scratch again ? just re install it ? or there is another way
Hi,
If “installing everything from scratch” includes the WordPress installation, the best way is to remove and re-install WordPress from your hosting control panel. That process will wipe all files and the database and re-create them.
Hi! I wonder if the business of my website is that the vendor have to pay first and they can post their product. There are maybe three plans to choose like plan A is you can post the product for 20 pieces within half year , plan B is for 100 pieces within one year ,etc. Do you recommend any plugin to use with your theme? Thanks in advance!
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Got it! Thanks!
I have 3 columns, each with an icon and two words. On mobile it breaks them up into 3 rows. How do I make it so that even in mobile it stays as 3 horizontal column?
Hi,
Please click the mobile icon on the right sidebar while in UX Builder and change the column width from 12 to 4 for each column.
Is there a quick fix on how to make my blog thumbnails large squares instead of the tiny rectangles?
Hi,
Can you share a screenshot of those thumbnails?
I want to buy your theme and i am so interesting about this. But i am planing to design website for digital video products so let me know correctly can i add video as a featured product video? And i hope to possible to play that video even before open the product i hope to play that product video in products list
So is this possible to do with this theme?
Hi,
If you plan to sell videos, you’ll need a 3rd party plugin. Flatsome supports all official Woocommerce extensions.
Hi! Infinite scroll is malfunctioning in Chrome Desktop (Win and Mac). If you load more products (either with the spinning option or the view more button), click in one product, and hit back in the browser it takes you to the page number the product is on, but only loads that page, not the rest of products. Pagination is missing so it means that the customer gets stuck there.
It works properly in Chrome Mobile (Android and iOs) and in Safari Desktop (Mac).
Thanks
Hi,
If you think there is a bug, please report it by submitting a support ticket here. Ignore the auto-reply. All tickets are reviewed and the bug reports are forwarded to the developer team to check.
What do we do when your support hasn’t helped with our problem? On Friday July 24th we purchased a new license and installed Flatsome Theme 3.12 with a lot of difficulty and have some major issues that we are trying to resolve. We sent an email on Friday July 24th to support and support replied with request for admin login to our site – we gave it. Support never went in to help. Instead sent another email to tell us to deactivate plugins to see if that was causing the problem – it was not. Sent another email to Support letting them know Plugins not causing problem can they please address the issue. Have not heard back.
Current Problem: Cannot get access to “Theme Options” when clicked we get a “critical error” message/page. We do not have full usage of Flatsome Theme and we are trying to get our full access. How do we get help with this?
BTW we like Flatsome Theme and we want to use it but we want 100% full use of it.
Thank You.
Hi,
We replied to your ticket. Please check your inbox and the spam folder.
We just saw – BIG Thank You to Soner in support for taking care of our issue!
Soner indicated there may be a conflict with Custom Menu Wizard and Flatsome’s Kirki.
Question: If Flatsome uses Kirki to extend the Customizer features is it then necessary to have Custom Menu Wizard plugin? Can we just only use Kirki and deactivate Custom Menu Wizard plugin?
Thank You.
Soner replied via email to my question – Thank You.
How to disable flatsome studio? Or restrict users to access?
I know that my support with you is over. But please if you can help me with this. The administrators have already done something wrong. I just wanted to remove the button from the flatsome studio
Hi,
You can disable it from Flatsome>Advanced>Integrations.
hi, if i buy a 2nd time (for 2nd website) if there will be any discount?
Hi,
Purchases and discounts are controlled by Envato Market. They don’t offer such discounts for multiple purchases.
Hello, can anyone please help me with “Confirm Form Resubmission” error? When I add a product to cart, then go to checkout and then click “go back” in browser, this error appears:
Confirm Form Resubmission This web page requires data that you entered earlier in order to be properly displayed. You can send this data again, but by doing so you will repeat any action this page previously performed. Press the reload button to resubmit the data needed to load the page. ERR_CACHE_MISS
I search the google but haven’t found any solution to this. Can someone help me please?
Hi,
This behavior is caused by Woocommerce, not Flatsome.
Hello, We are use custom product page i have 2 questions 1. It is possible to full width of product page https://www.screencast.com/t/86huEiYHLX or whole website? 2. mostly plugins are not work and show on product page like google reCAPTCHA, YITH WOOCOMMERCE ZOOM MAGNIFIER when we use by default layout https://www.screencast.com/t/NtYTJrqOX everything work fine.
THANK YOU
Hi,
- You can create a custom product layout in full width
- Please try to enable the default Woocoomerce product gallery from Flatsome>Advanced>Woocommerce
Hi I added the suggested code to change size of the price font, but it also changed the font size of the products on a slider, and on a category shortcode. The code I used was .single-product .price {font-size: 200%}
Can you please let me know how to change only the font size on the product page? Thanks!
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Hello,
When disabling the Top Bar section, a word “meta” shows on the top left corner above the Logo, Check the attached screenshot), how can I get red of that word?
I am also trying to change the Menu item color, (right now it is white), I could not find this option on the theme options, how can I do that.
https://prnt.sc/tpyoexThank you
Hi,
Please submit a support ticket here from the account where you purchased Flatsome.