820 comments found.
We have an active Nouveau theme. I installed WPdiscuz plug in and followed all the instructions but the plug in does not show, I was told to contact you to add this function in template files <?php comments_template() ?>
Hi there,
Please note that this plugin is a 3rd party plugin which we unfortunately cannot guaranty compatibility with our theme as it has not been tested with it.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Select Portfolio part of
Qode Interactive
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Hey, Select.
We are using 3 themes: Brick, Noveau and Kudos. When will there be further updates. Plugins are not newest version and themes are not compatible with actual version of wordpress. Kudos not updates since July 2019!
Regards!
Hi there,
Thanks for using our themes! Please note that we are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out, however, we can say that the theme is compatible with the latest version of WordPress as well as it is compatible with the latest WooCommerce as well. You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out.
But if you need an immediate update of any of the plugins, you can always send us a mail to helpcenter@qodeinteractive.com providing your purchase code in it, and one of our support agents will provide you with latest versions.
Support
Select Portfolio part of
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The theme demo no longer works, I’m looking for the store demo and can I just import the store
Hello,
We checked our demo, and everything is working fine on our behalf, take a look again https://demo.select-themes.com/nouveau/.
Please submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Support
Select Portfolio part of
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I updated this theme and now the theme options are all gone from the side menu and the logo has gone back the nouveau theme logo as well it has blown away my homepage slider.
Hi there,
Please navigate to Theme Options and click on the ‘save’ button.
Support
Select Portfolio part of
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Obviously you didn’t read my comment – the theme options no longer exist in the dashboard after the update!!!!
Sorry about the misunderstanding,
Please make sure that you have the latest Core plugin installed and activated.
Support
Select Portfolio part of
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hello, I can’t find the translation of the Load More button in the widgets: Portfolio list
Hi there,
All our theme labels are translatable so please check our article about it here which might help.
As well if you still encounter issues I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Select Portfolio part of
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Thank you, indeed I am using loco translate but I cannot find load more
load more is displayed with the extension visual composer portfolio list but it has not been translated into the theme. I can maybe translate it directly on the theme file it is in the function.php
Hi there,
If you somehow cannot translate it you may find it in our themes files wp-content\plugins\nouveau-core\modules\shortcodes\shortcodes.php Where you will be able to translate it directly in the file instead https://www.screencast.com/t/q5oIdqR4DI hope I could help and for any additional questions you have I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Select Portfolio part of
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I tried to modify the css of the form like this:
.contact_form input [type = ‘text’], .contact_form textarea { font-family: inherit; width: 88%; margin: 0 0 15px; padding: 18px 6%; border: 0; outline: 0; resize: none; font-size: 13px; background-color: #fff; color: # fc661c; }
.contact_form textarea { width: 96%; padding: 18px 2%; }
.contact_form input [type = ‘text’]: focus, .contact_form textarea: focus { color: # fc661c; background-color: # f8f8f8; }
It does not work
Hi there,
Please note that since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our forum and include your website URL along with wp-admin access and one of our support agents will assist you.
Thanks.
Support
Select Portfolio part of
Qode Interactive
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Is this theme compatible with Wordpress 5.3.2 and Woocommerce 3.8.1 ?
Hi there,
Thanks for taking an interest in our theme. 
You should know that we are constantly working on updating all our themes.
At the moment we don’t have any ETA when this update will come out but be sure that it will be soon. The current version with the version of the plugins will function as intended and without any issues.
Then upon the update is released you will have an option to update the theme to the latest version.
Do let us know if you have any additional questions anytime.
Thanks.
Support
Select Portfolio part of
Qode Interactive
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Hi there – I don’t have a support plan right now but I have a problem on a site that may be due to an issue with the theme itself.
I have had a coder look at the issue and he feels it is a problem with the Nouveau Theme.
I would be willing to renew support if this is something we did wrong, but at this time we are not convinced that this is the case.
The coder has listed the following issues based on his analysis and the debugging messages:
The Nouveau theme contains bugs
1: It is an issue with theme core files 2: The core issues are in your theme’s select slider 3: Your theme is eating lots of memory without any reason (it’s not other plugins. it’s only in theme)
Can this be fixed and a new release of the theme offered? My client’s site is down currently because of it.
Or even a temp fix we can apply?
I can give you site access if you need it to look at it all.
Hi there – just hoping for a response on this.
I really just need to know if this is something we did or if it is a bug in the theme? If we did it I will spring for the support but if it is a theme bug, I don’t think we should have to buy a support package.
Either way, it would be kind of nice to get at least a response. 22 hours and I still haven’t heard a thing – what could I expect if I got a support package?!
With or without a support package, I am still a customer! Not responding to me at all is not good business.
Hello?
Hi there,
Sorry for our belated reply, but please note that weekends are not included in our working hours. Anyway in order to get a better grip on what exactly you encounter it would be great if we could have at least your website URL so we can inspect this on your end. As well as it would mean a lot if you could explain a bit more about what kind of issues you are encountering.
Also, please check if you have the latest version of the theme and its plugins. You may read more about it here.
And when it comes to the site speed please check our recommendations on what you can do to improve it here. As well if you provide us with your website URL we can check this on your end and provide you with more accurate guidance.
Thanks.
Support
Select Portfolio part of
Qode Interactive
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I had started the contact on Friday, but I hadn’t thought about time zone differences, so my apologies if that was the case. I am assuming so at this point.
http://www.scottbuilders.comI believe we have the latest version installed of Nouveau.
Please let me know if you need cpanel access, and where I can send the info to privately.
I believe the issue is with Select Slider. I have added a fair number of sliders and slides to it, and things were going fine until the last few days I was working with it.
It started slowing down, and then eventually stopped working, giving me the errors mentioned in the above messages.
I tried updating the theme and plugins but it still didn’t work. There were no options for directly updating Select Slider – it appears to be built into Nouveau.
The Select Carousel still seems to work. In fact, all other parts of the site in the back end seem to work fine.
I had our hosting company restore a backup of the site to a few days prior – just to when the issues started.
I tried working on the slideshows again but had the same issues as I did before the backup restoration.
I hired a coder who specializes in Wordpress to look things over and he has fixed all of the problems except the Select Slider issue – also listed above. He says it’s a bug in the theme and you guys should be fixing that.
He updated to the latest version of the theme at that time, I believe.
The site is in maintenance mode at this point.
Please let me know if you need anything else.
Thank you!
Hi there,
Your site is under construction mode and we can not inspect anything so I would kindly ask you to enable it so we can check this on your end. Also, Select Slider is Custom Post Type which is included within the Select Core Plugin so please check if you have your theme and its plugins up to date as per our previous instruction.
I hope this help, also note that you can enable the construction mode so we can inspect this on your end.
Thanks.
Support
Select Portfolio part of
Qode Interactive
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The coder tells me site is updated, and the maintenance mode is off now – you may have to refresh a few times to get he site to show up. If you have any trouble, please let me know.
Hi there,
Thanks, first thing I do notice once visiting your site is that you have many 3rd party plugins which might cause theme conflict in performance. You should know that we can not guaranty compatibility with those plugins as they have not been tested, so I would kindly ask you to try to disable those plugins that did not come with the theme so you can test if some of them are causing a conflict. As well you or your developers can try to debug following the instructions from our article. As well as this is something that we do not encounter on our end testing the theme on our side, so I would kindly ask you to test the suggestions we have provided and if you still endounter issues please submit a request at our help center and our support team can investigate this further more on your end.
Thanks.
Support
Select Portfolio part of
Qode Interactive
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We have already gone through the turning on and off of the various plugins to test everything. The developer provided results after doing all of the basic tests and beyond. I will relay your reply to him for further comment.
Please note, we not having a problem with the site until we started adding more slides and sliders to the Select Slider. All plugins except for Nouveau Core were deactivated a few times and the problem persisted. Also, when the theme is changed to a default theme the issue is alleviated.
I can’t use the help center because I would have to have a support license to do so, and I am still not convinced the issue is our doing.
I have sent your reply to our developer in the meantime.
If there is an email I can use to send you further access info for the site so you can look at it further, let me know what it is and I will send the info your way for further examination if you are willing.
With regards to the link you sent regarding debugging, those errors had already been fixed.
Hi there,
I need to point out that visiting your site earlier we could not see the theme version which is usually always present in the body tag, so possible some modifications were made to the theme. Trying to access your site now we get this unfortunately https://www.screencast.com/t/rKcQPmqu3r0
Please send us an mail at helpcenter@qodeinteractive.com providing our support team your website URL, WP-admin access as well you can send them your error log so we can investigate this on furthermore your end.
Thanks.
Support
Select Portfolio part of
Qode Interactive
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Yes, that is the error – you can usually get by that by refreshing the browser window a few times. I will send you the necessary info.
I noticed the theme version in the back end listed as 4.1, which I believe is the latest version.
I just sent you the access info via email. If you have any trouble with the backend, just try refreshing the browser window. You may need to send me your IP address so that our hosting service can whitelist you for the CPANEL access if you can’t get into it.
Hi there,
Thank you, could you please provide us with your ticket ID as we can not locate any ticket from you with your Envato username.
Thanks.
Support
Select Portfolio part of
Qode Interactive
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9192: helpcenter.qodeinteractive.com/hc/requests/9192
Hi there,
We have located your ticket on our support forum and one of our support agents will answer your ticket as soon as possible so please continue the conversation on the ticket.
Thanks.
Support
Select Portfolio part of
Qode Interactive
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hi! great theme! under post, under screen options, the buttons of all post formats (fe video post format) dont show up. i deactivated all plugins and updatet the theme also. didnt help. some help would be nice thx
Hi there,
Could you please provide us with your website URL.
Thanks.
Support
Select Portfolio part of
Qode Interactive
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www.ripnwud.com
Hi there,
Once I check your website I can see that you have your Elated Core plugin outdated. So it is possible that you have updated the theme and not the plugins that came with the theme. So I would kindly ask you to follow the steps from our article on how to update the theme and if you still encounter issues then I would kindly ask you to submit a request at our help center and our support team will be happy to assist you.
Support
Select Portfolio part of
Qode Interactive
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solved! thank you so much and a happy day!
Hi there,
Glad we could help!
Support
Select Portfolio part of
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Hello,
I recently bought your “nouveau” theme. However, I can not use wpbakery to build my pages. Apparently they ask me to buy the license. how can i do to enjoy wpbakery which is supposed to be included in the purchase of your theme.
Thank you for your help
Hello,
Thank you for choosing our theme!
You do not need to activate the plugin. We as the theme authors have bought the extended version for you. Here you can find more information on this.
In the future for such inquiries please submit a ticket to our support forum and one of our support agents will assist you.
Thank you in advance!
Support
Select Portfolio part of
Qode Interactive
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I don’t see Instagram option in Social Share. You don’t have it yet?
Hello,
Thank you for using our theme!
There is no sharing option for Instagram generally. There is only an option to upload an image to your profile and the option to share something from Instagram. This is why our sharing functionality does not include Instagram as well.
Hope this helps!
Support
Select Portfolio part of
Qode Interactive
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I could change it, thanks
You’re welcome!
Support
Select Portfolio part of
Qode Interactive
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Hi, We are interested in buying your theme, but before, we would like to know how many columns we can create in a mega menu (in your demo we do not see more than 4 columns). Thanks in advance for your reply and best regards.
Hi there,
Thank you for taking interest in our theme!
The maximum number of columns in a wide menu is 4.
If there’s anything else, feel free to ask!
Support
Select Portfolio part of
Qode Interactive
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Ok ! Thanks !
You’re welcome!
If there’s anything else, feel free to ask!
Support
Select Portfolio part of
Qode Interactive
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Hello, One more question: is your theme compatible with popup plugins? Thanks and best regards.
Hi again,
We haven’t tested our theme with a pop-up plugin but you can try it yourself.
If there’s anything else, feel free to ask!
Support
Select Portfolio part of
Qode Interactive
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Hi, Is it possible with your theme to have a calendar on the floating vertical sidebar? Thanks for your answer and best regards.
We do not have a calendar functionality within the theme, however you could use the default Calendar widget and place it within the desired widget area. Some styling issues may occur, however, once you purchase the theme you can contact our support team to provide you with simple custom CSS code to style certain elements you need changed.
Hope this helps! If there is anything else that we can assist you with please don’t hesitate to ask.
Support
Select Portfolio part of
Qode Interactive
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Questions before buying: 1. Can the theme use the video embed code from https://www.jwplayer.com/? 2. Can the theme use videos saved on my server? 3. Can I use this topic in the main domain (domain.com) and subdomain (sub.domain.com)?
Hi there,
Thank you for taking interest in our theme!
1.You can probably embed a jwplayer video using a Raw HTML element in WPBakery.
2. Yes, you can either have self hosted, youtube or vimeo video on the portfolio item.
3. Unfortunately, you can use our theme only on one site. To have our theme on two sites, you will need to purchase two items.
If there’s anything else, feel free to ask!
Support
Select Portfolio part of
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Hello,
When accessing the demo import page in the WP admin, I can see an error in the browser console:
Uncaught ReferenceError: $j is not defined at admin.php?page=qode_options_import_page:267
It is a clean install with only the recommended plugins. When I try to run the import, it reloads the page withing 1 second and nothing is done… Can you help? Thx!
Hi
Thank you for choosing our theme!
Please take a look at our demo import article: https://select.ticksy.com/article/12623If there’s anything else, please submit a ticket on our official support platform: https://select.ticksy.com and one of our agents will assist you.
Support
Select Portfolio part of
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Hi, I just posted a ticket but this is an urgent issue i hope you can assist urgently with – I just updated to your latest version and the logo has disappeared from the nav bar (this has happened before about a year and a half ago and I have custom css which is supposed to fix it) and my blog page is not loading blogs. I can’t wait 2 days to wait for a response on this one as the update has essentially broken my website as it was perfect before the update. Wordpress is up to date. The ticket it number #2073147. Thank you.
Hi, I realized it was the plugin ‘insert headers and footers’ conflicting with the update. So I have resolved this issue now.
Hi there,
We’re glad you could manage on your own!
Support
Select Portfolio part of
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After all the recent updates, we see that the slider on the home page and the logo is not coming up. Link https://www.matalan-me.com The problem is only on the home page and not on any other page.
When we try to debug and check the console we didnt find any errors or issues except the scroll plugin.
Can you please let me know what the issue could be? Thanking in advance.
Hello,
As we could see, you’ve changed some parts within our theme and you are not using latest versions. Please, note that we need to check this closer, so just open a ticket on our support forum at https://select.ticksy.com/ and include your website URL with wp-admin access and our agent will assist you there.
Best, Select
Please help I can’t for the life of me figure out how to change the Nouveau logo in the footer.
Hi there,
Thanks for writing in.
Please navigate to Appearance > Widgets and edit the content of the text widget in the Footer Text widget area like shown in the screenshot https://www.screencast.com/t/El4wQM8a
Just change the url link on the img element in order to change nouveau logo to your custom one.
Best Regards, Select
Also I am trying to activate the “uncovering header” for all pages, yet dont see how to do it. I still cannot get your support ticket page to work, it doesnt submit.
Hi there,
We have located your tickets #2029257 and #2029264 and informed our support agents, they will be answered as soon as possible.
Best Regards, Select
Your support TICKET system is NOT working, I tried twice, when you click SUBMIT nothing happens at all. My question is : I’m not finding ANYWHERE to see what the font used in this theme is for the headings – the slightly slanted one. When I go into TYPOGRAPHY and settings – everything simply says “DEFAULT” – so where do you go to change it? I also need to know the name of this font please. Thanks, its VERY confusing.
Hi there,
We have experienced some technical difficulties with the ticksy platform yesterday but now everything is working fine. We have located your tickets and instructed our support to reply to you there.
Best Regards, Select
Hi. Just bought the Theme! One-Click Import Demo Content is not working. One second and the page reload with no import. Any tips?
Hi there,
Thank you for reaching us!
Please take a look at this article of ours regarding demo import https://select.ticksy.com/article/12623/. If you struggle at any point please submit a ticket at http://select.ticksy.com and of our support agents will gladly help with the import.
Best Regards,
Select
Hi, the white logo is not showing when we choose the header slider as light. Please advice
Hi there,
Did you upload white logo for the light header skin type in Select Options > Header like shown in the screenshot https://www.screencast.com/t/wdjlI3cOF ? Also it’s possible that your white logo is not shown if the background of the header is also white.
Best Regards, Select
