28311 comments found.
Hi,
You can modify the template files by copying them into the child theme folder with the same folder structure. The login form is under the flatsome/woocommerce/myaccount folder.
Dear author,
i have this Ticket ID: 115263 open since monday , there is a complet void and i dont know the actual status of my issue, when will you reply??
Thank you Sr. Ananas
Hi,
I’ve informed our Help Desk about the emergency. You’ll get an answer ASAP.
Tema lisansım devam ediyor. Var olan sayfalarım açılmıyor ve ingilizce yaptığım çeviri sayfaları da gelmiyor. Acil dönüş yapılması bekliyorum çok teşekkürler önceden de bu şekilde yardım almıştım. Sorunu düzeltince bana da atabilir misiniz ne olduğunu http://tkeyglobal.com/ giriş bilgilerini öneden size atmıştım. Çok acil kontrol etmenizi ve dönüşünüzü bekliyorum !!
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Does this theme have infinite load for product categoies so users dont have to keep hitting the next page button?
Hi,
Yes. Please enable the Infinite Scroll from Flatsome>Advanced>Infinite Scroll.
Thank you! Always scary switching over to a new theme but we are 2 days in and am very happy with this so far! Great work. Really!
Please feel free to submit a ticket here anytime you need help from our Help Desk. 
I noted that a sticky sidebar can be appied. How to set that? Please help
Hi,
The option you’re looking for is in Flatsome>Theme Options>Blog>Blog Layout.
I have a two column blog archive with a right hand side bar. I’d like the blog thumbs to be larger. Is it possible to make the side bar more narrow with a snippet of css?
Hi,
You can modify and overwrite the blog template file by copying it into the child theme folder with the exact folder structure. The blog template with the right sidebar is flatsome/template-parts/posts/layout-right-sidebar.php.
Hello, is there any way to hook into the [UX_Product] shortcode and hide products that are out of stock. I already select Exclude and this is not working. I imported my products and my products don’t have a stock quantity. The ‘Enable stock management at product level’ is not checked for any of my products. It just have Stock Status ‘Out of Stock’ or ‘In Stock’
Hi,
It’s not about the shortcode. When importing products, the stock status of those products are not update in the database. You need to change their stock status manually (for example change as 2, save, set back to 0 and save again.) The stock status will be updated in this way and you’ll be able to exclude those out-of-stock products.
I am getting incredible results 99/100 on Google PageSpeed Insights with the combination of Autoptimize and WpFastestcache for Desktop version. The only problem remains is now Autoptimze with Mobile version. None of the images are showing except in the footer. The logo is not showing, the top slider no longer works, image gallery is not showing. Do you by any chance have any suggestions how I can make the Mobile version compatible with Autoptimize? I have narrowed down the problem to the very first Autoptimize setting: “Optimize JavaScript Code” As soon as I activate this, the image problems on mobile starts. Any workarounds or suggestions?
Hi,
Please contact the Autoptimize support and ask them if there is any way to exclude the js files that shouldn’t be optimized.
ok thank you very much. I will do that right now and report back here upon successful integration. I believe it will help a lot of users who complain about Google Page Insights etc. The support you guys have been providing is unparalled! A+++ 5 stars …thanks again!
Thanks for the link. It my help many users 
Hi guys, I just requested an e-mail to send you some enhancements I did in the editor: - Inline text editing and formatting: https://pasteboard.co/JkNmAoN.png - Top and bottom SVG dividers: https://pasteboard.co/JkNnv8D.png - Linear and radial gradient background: https://pasteboard.co/JkNlbN7.png - All the translation tags are added
Can you guys, please, confirm to me it was received and if the improvements can be added in the official version after taking a look at the code? Thank you! 
Hi,
Thanks for these sharing. I’ve forwarded them to the author. 
I would like to ask you a presale question. I am going to sale online courses in differents countries, so I want the client from Spain to be able to select the country and view the courses in Spain, the clients in Italy choose the country Italy and see the courses that we have available for them and so on. do i have a way to do this with you theme? Thank you
Hi,
Flatsome is a multipurpose theme. Your needs can be integrated into Woocommerce with a 3rd party plugin only. None of them comes by default.
is it possible to disable login popup. I would like to see regular full-width loginform instead login popup
Hi,
Yes, it can be disabled from the theme options.
for a better review.
i am wondering whats the best practice to show reviews on product page.
do i need to disable the default review?
i cant get the review to show below the price as this: https://ryviushop.com/product/mens-hoodies-spring/i know these questions is more for the review plugin developer but since the plugin developer is using the flatsome theme in his demo site and since you have recommended this pluging, i thought of asking here as well
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
its either the queue is 16 days long or my email was overlooked
I can’t see any tickets submitted by this account in our support system. Can you take a look at this doc to check our official ticket sending areas and submit a new one?
Hi We are use yotpo plugin and we are premium member for verified reviews product is reviews are not show on below title https://www.screencast.com/t/13vFlI5RG3b numbering are not show https://www.screencast.com/t/Qn5mjtQO7gc here is product page https://imperialhighlandsupplies.com/product/black-pipe-band-doublet-with-scrolling-trim-zip-front/ yotpo team said may be theme author developer has hidden the star rating on css we are use custom product page block
Hi,
Flatsome supports all official Woocommerce extensions, bundled plugins, and the plugins used in common like Yoast SEO, Rankmath, etc. As you would appreciate, we can’t support all plugins in the market. We suggest contacting a professional for such theme & plugin implementations.
Hello I want to change the botton name of the GDPR for example from ACCEPT to I Acepto and from MORE INFO to Ver mas
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
Alright before i buy this theme i wanted to ask is it a one off or a monthly payment
Hi,
It’s a perpetual license that you’ll pay once.
Hello, how to make filter to still open for set 2 or more options. Now when set one option filter clouse and need to open for set all options one by one.
https://gyazo.com/a577d74cefc55826529e922bb1c2d581Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
this is not a personal matter of functionality, that affects all users, please answare here
This is not our support platform, just a comment section. Please submit a ticket so our developers can check the problem.
ok, i send it same Q?
Hi, I’m not getting an answer. Why?
Hello Team,
I encounter some display issues on IE 11 (version 11.0.195). I have no issue with Chrome or Safari. Are you familiar with this problem? and if yes, do you know how to solve this?
Thanks in advance for your appreciate return,
Tom
Hi,
We see that your premium support period has expired. Kindly extend your support from the right sidebar of this page and submit a new ticket here.
Our support team will be happy to assist.
Come on.. Are you serious?? My premium support expired 3 days ago…
This issue is affecting other users as well. By answering here, it’s help other people…
Ok, I re-opened your last ticket. You’ll get an answer from our Help Desk soon. 
Thank you guys, I appreciate 
Hi, Does it have in-built module for currency switcher ? If not, which currency switcher plugin it is compatible with ?
Hi,
Flatsome is compatible with WPML and its multi-currency extension.
Ho do i change the colour background in the focus checkout? Thanks
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.
if i want to upload the video for the entrance ( cover video ) i just post the link from youtube? or i upload the whole file mp4 by ftp?
i upload the video through ftp then i post link /wp-content/uploads/2016/08/( file name ) the page became dark like it will play but nothing shown
now the video is working , but on google chrome through the pc somthimes it working and mostly no ! if i click any page then i back to the entrance again the vdeo will play !! so what do you think?
now most of people i gave them the link to check the video not playing with them !! only 2 of them its playing
now when i make a refresh for the page , the video stopped !! only with chrome so far , but with edge its working fine
Hi,
We see that your support period is still active. Can you please submit a support ticket here?
Our support team will be happy to assist.