2565 comments found.
can’t create new portfolios in WP 5.5 when can I expect this to be fixed?
Hi,
Thank you for purchasing.
Could you please make sure you update to the latest version of theme and all required plugins to see if it fixes the issue.
Here is detailed instruction about how to update theme http://themes.themegoods.com/photography/doc/how-to-update-the-theme/
sure. I did. To be more clear: the problem occurred exactly after updating.
the page “add new portfolio” does not even load. it is completely empty. no error message. please fix this soon.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
I don’t have support for this theme any more… but this is an issue that many people seem to have as I read the comments… are you intending to fix it?
Other comments from customers you mentioned. They solved the issue by updating theme to the latest version and it doesn’t relate to add new portfolio issue you mentioned. Please extend support period so we can continue providing support for you. Thank you for your understanding.
I can now open that page… but when saving a new portfolio all changes are gone – it is always empty when the page reloads. any hints?
Are you sure you update to the latest version of theme and all required plugins? Please also make sure you clear all browser cache.
If you have already did that. Please provide URL of your site.
Hi, I now saw that there is no info labels in client rating on product page in woocommerce, no Comment, Name and Email infos, so now you dont know what type of data to enter 
See my website https://www.slowik.eu/produkt/earth-2020/#tab-reviews
Hi,
Thank you for purchasing.
Could you please go to Appearance > Customize > Additional CSS and add below code.
#commentform label {
display: block;
}
thanks 
You are welcome 
Btw, Could you help us rate for the theme please?
I have fully updated everything that is part of the bundle and it does not work in WP 5.5; URL is https://otr-photo.de and I can’t edit any pages anymore. Please update the theme to WP 5.5 asap as I need my website to work with my clients. Thanks! (PS: The Theme overall is really good. Just the WP 5.5 Update killed it)
Hi,
Thank you for purchasing.
I can see everything works fine on your site. Am I missing something?
Yes. The Frontend works fine, no doubt. But like many others who have written here, I cannot edit or create anything. I can’t even enter the customizer. All due to the update to WP5.5 because your theme is obviously not compatible yet
Could you please provide WordPress and FTP accounts here https://themeforest.net/user/ThemeGoods
I will check it for you.
This template is have major issues with WP 5.5. You cannot save any edited changes in the page builder. Please help. thank you.
Hi,
Thank you for purchasing.
Could you please make sure you update to the latest version of theme and all required plugins to see if it fixes the issue.
Here is detailed instruction about how to update theme http://themes.themegoods.com/photography/doc/how-to-update-the-theme/
Thank you for your response. At the time of my post I had updated everything at that time and that is when I noticed the problem. However, I have recently(8/24/20) updated everything and everything is now working properly. Thank you again for getting back to me.
You are welcome
Btw, Could you help us rate for the theme please?
Hi ThemeGoods, Since update I now cannot see blog posts on homepage or instagram feed. Both not visible. Anything I can do? Thanks, Sean.
Hi,
Thank you for purchasing.
Could you please provide URL of your site please.
Hi, lot’s of problems with WordPress 5.5….......
Hi,
Thank you for purchasing.
Could you please make sure you update to the latest version of theme and all required plugins to see if it fixes the issue.
Here is detailed instruction about how to update theme http://themes.themegoods.com/photography/doc/how-to-update-the-theme/
Hello ThemeGoods.
I am also having undefined problem for all text edition.
I do have last version of template updated on 13th of August and of all my plugins. I would try to downgrade Wordpress but I need to be sure this is the right thing to do.
Could you help? Thanks
Hi,
Thank you for purchasing.
Could you please also make sure you update all required plugins and clear cache.
If you have already did that. Could you please provide URL of your site please.
Hello ThemeGoods. It seems the new template’s version has produce some incompatibility with Wordpress 5.5 (I tried deactiving plugins and still didnt work): I cant update or edit any text content because it is automatically filled with UNDEFINED tag/placeholder in the backend so that is the only word appearing on frontend. Could you help? Thanks
Please login with your purchased account so we can continue providing support for you.
How i can make the menu part of the page because when i start scrolling down the menu keeps showing after that it disappears and i don’t want to use the sticky menu.
Hi,
Thank you for purchasing.
You can disable it from Appearance > Customize > Navigation > General > Sticky Menu.
hello, I have Countered an issue need help as soon as possible. on adding any thing through content builder and applying changes after pressing the update button it shows “undefined” on that part . also i am using one page website the scroll is working a bit weird . I don’t know what could possibly gone wrong. Have tried by disabling the plugins.
Hi,
Thank you for purchasing.
Could you please make sure you update to the latest version of theme and all required plugins to see if it fixes the issue.
Here is detailed instruction about how to update theme http://themes.themegoods.com/photography/doc/how-to-update-the-theme/
Hi Support, I’ve recently upgraded to Photography 6.7.1, Wordpress 5.5 and PHP 7.4.5 and getting the following error message now: “Trying to access array offset on value of type int in /home/www/wordpress/wp-content/themes/photography/lib/custom.lib.php on line 648” I’m assuming some validation changed in PHP 7.4 which now throws this message. Can you fix this in the next Photography code update? Thanks a lot!
Hi,
Thank you for purchasing.
Yes we will check with PHP 7.4.5 and will release the update (if necessary) soon. Thank you for your patience.
Hi, i have problem with editor i can not edit any page. Please help me for fix it. Which editor plugin working with this template ?
Hi,
Thank you for purchasing.
Could you please make sure you update to the latest version of theme and all required plugins to see if it fixes the issue.
Here is detailed instruction about how to update theme http://themes.themegoods.com/photography/doc/how-to-update-the-theme/
The “Blog Grid” feature no longer works on my website, I tried to disable all plugins but didn’t fix anything. It’s the only page view mode that doesn’t work. My website is marcocrupi.it
I can only see the home page and category pages on the mobile version of the site.
Hi,
Thank you for purchasing.
Could you please make sure you update to the latest version of theme and all required plugins to see if it fixes the issue.
The theme and plugins are all updated to the latest version. Furthermore, only the “Blog Grid” mode presents problems, the others work correctly.
I checked your site and blog grid displays properly. Please see screenshot here http://prnt.sc/u0pw0f Am I missing something?
Captcha logo is sticky and HUGE on mobile… Wont go away.
A very very very annoying feature of this theme is the insertion of the Captha logo on every page. It doesnt go away when you remove Captcha from the settings. In fact, its sticky! And the worst part is that its HUGE on the mobile version. Nothing in any documentation describes how to remove the logos. Making this theme almost useless…
Hi,
Thank you for purchasing.
Could you please provide URL of page which has issue please?
Sure: Take a look at this site. Is there a way to edit the CSS to clear this? Or another solution? http://www.golfisbeautiful.com/home
The captcha logo you mentioned. It’s coming from our theme. It’s one of 3rd party plugin. Please try to disable the plugin. It will be removed.
Hi Please help me.
After I just updated to the newest theme version. 1. I am unable to remove or replace the default theme icon with my own. 2. I have authorised my instagram with the MEKS instagram plugin, and someone-else images is feeding into this gallery.
When submitting a ticket at https://themegoods.ticksy.com I get this “Sorry, support for this Envato Market purchase code has expired. You will need to extend support or purchase a new license.”
Guys!!!! I paid for the theme and when I update the theme with the new versions I expect it to work, and when I need support regarding basic support like this mentioned above.. I should not have to pay for extended support, being able to replace the default logo with my own logo and having my Instagram feed pull the photos from my authorised Instagram account.
Thanks
Hi,
Thank you for purchasing.
1. 1. Your theme folder path is incorrect. I replied with detailed information through your email. Could you please continue there.
2. I checked your site and it displays images from your account. Am I missing something?
How i can decrease the spacing between images in a gallery?
Hi,
Thank you for purchasing.
Currently it would required editing core theme CSS and Javascript code which is quite complex for normal users. I wouldn’t recommend you to edit core theme code unless you are very familiar with coding knowledge.
Hi do this theme have Smugmug integration? Thank you.
Hi,
Thank you for interesting.
Really sorry our theme doesn’t have smugmug integration. All images can be uploaded through WordPress media library.
I’ve had this theme for awhile and I liked it BUT all the sudden it stopped letting me edit anything now. I lost one page already and I’m not sure what’s happening. My URL is www.erenashimoda.com and I lost this content. https://erenashimoda.com/portfolios/elena-tyurina/ It doesn’t go anywhere for clicking +Add Template.
I used both Chrome and Firefox and still it doesn’t do anything after a click. Please help me on this.
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
I’ve had this theme for awhile and I liked it BUT all the sudden it stopped letting me edit anything now. I lost one page already and I’m not sure what’s happening. My URL is www.erenashimoda.com and I lost this content. https://erenashimoda.com/portfolios/elena-tyurina/ It doesn’t go anywhere for clicking +Add Template.
Please login with your purchased account so we can continue providing support for you.
Hello, how can I change logo size? When I am trying to use logo like 1920×1080 it is showing on ful page. I can’t resize it because it won’t be visible.
Hi,
Thank you for purchasing.
You have to resize your logo image using image app for example Photoshop.
