23249 comments found.
Hi! Ajax search in header is not working. Not on my site and not on demo?
Hello, @mecgruppenab,
Please completely and carefully read and follow all the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000059604--29-what-is-the-difference-between-live-search-and-normal-search-and-how-to-use-both-
Regards, P-THEMES.
Thank you now it works. Had to turn off Yith WooCommerce Ajax Search plugin
Hello, @mecgruppenab,
You can turn it OFF from WP-Dashboard >> Plugins.
Regards, P-THEMES.
Why In stock is not shown when product is available. Due to this my products at google merchant are disapproved. They want to show availability on products always. Whether in stock or out of stock. Right now only out of stock is visible.
Hello, @tjain91,
You can try with the below given code adding it into the Child Theme functions.php file:
function show_stock() {
global $product;
if ( $product->get_stock_quantity() ) { // if manage stock is enabled
if ( number_format($product->get_stock_quantity(),0,'','') < 3 ) { // if stock is low
echo '<div class="remaining">Only ' . number_format($product->get_stock_quantity(),0,'','') . ' left in stock!</div>';
} else {
echo '<div class="remaining">' . number_format($product->get_stock_quantity(),0,'','') . ' left in stock</div>';
}
}
}
add_action('woocommerce_after_shop_loop_item','show_stock', 10);
Here is the link:
https://wordpress.org/support/topic/stock-quantity-code-under-each-product-in-the-shop-woocommerce/
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 05/03/2017. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi Team, Thanks for this but I do not want to show the quantity i just want to show availability that is “In stock ” . Due to policy update by google they are disapproving several product just due to this. So i believe this should be added as a part of theme.
Hello, @tjain91,
I am sorry there is no such option in the Theme for it, you can try with above code and then hide the quantity using Custom CSS, that’s all for now, Otherwise, This requires customization. Item support does not include services to modify or extend the item beyond the original features, style, and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend to contact our customization team or hire a developer.
Regards, P-THEMES.
I found this code and it worked:
// Hook in add_filter( ‘woocommerce_get_availability’, ‘custom_override_get_availability’, 10, 2);
// The hook in function $availability is passed via the filter! function custom_override_get_availability( $availability, $_product ) { if ( $product->is_in_stock() ) $availability[‘availability’] = _(‘In Stock’, ‘woocommerce’); return $availability; }
Sound’s Good!!! 
A big Thanks for porto theme, Such a wonderful theme has WP bakery and Elementor Page builder plugin option, One of the best and user friendly theme for Start up business, Thank you for developing my website Zenith Lead
Thank-you kindly, @Sreetradingcoll!! We are thrilled to know you are enjoying your time with Porto! Those are incredibly kind words, That is exactly what Porto and this team are all about, we do our best to be the best, We hope you are enjoying the latest update and look forward to continuing to work together!!
porto recenty viewed widget not working any help
Hello, @shinestones,
I have just tested that widget at my end on my test site and it is working perfectly fine at my end, you can also check it on my test site here on Shop Page:
http://hubdatasolutions.com/pearl/porto/global/shop/
Please note that it only shows the product after that you view the product.
Please make sure that you are using the very latest version of the Theme and Plugins as well.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 20/08/2019. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
5.5 Incompatibility – After installing Jquery Migrate helper – it shows this ( wp-content/themes/porto/js/admin/admin.min.js:1:17194: jQuery.fn.load() is deprecated ) This may be one of the reasons its acting weird after update.
Hello, @idaryl,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Regards, P-THEMES.
what file do i need to change for replace this text?. i have access from ftp and already changed other text from the theme like you see in the pic.
Hello, @alecaser,
No need to change in any file but you can simply translate it by translating it into the Porto Functionality plugin language files as per your requirements as showing below:
Regards, P-THEMES.
I have installed the porto theme functionality. but how can i access to the menu as you showing me? i’ve try translate with loco translate plugin and not worked. so i think that your solution may help me. but i dont find the place where i access to the solve that you give me.
Hello, @alecaser,
Please contact us via our support system with your site WP Admin Login details so that we will check and solve the issue for you on your site.
Regards, P-THEMES.
Done full installation a few times and. 1. Some plugins arent installing in the porto pad (have to do them manually. 2. Once demo is imported no cart images show, the border alignment on everything is out 3. The header builder doesnt work properly. 4. The categories tab is overlapping. 5. The search bar is all out of line and badly spaced. This is all after importing demo on a fresh wp install. My site on previous version of porto worked fine, since the update this site demos look like a disaster – http://www.showspace.co.za/
Hello, @matod,
1. Please try to install the plugin from Appearance >> Install Plugins one by one OR download the latest plugins from the below-given article and Install it on your site manually from WP-Dashboard >> Plugins.
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
2,3,4,5. You have Imported the Elementor version of that Demo right?
Please follow the steps listed below to Importing the Elementor version of the Demo, I am sure you will not finds this issue anymore.
Please go to Elementor >> Tools >> General and “Regenerate CSS” & “Sync Library” from there and save changes and showing below:
&
Then go to Elementor >> Tools >> Version Control and Click on “RollBack version” as showing below:
And after completing it, try to Import the Elementor Demo and check back your site after removing the browser cache.
Regards, P-THEMES.
1. Some plugins arent installing in the porto pad (have to do them manually – I installed them in appearance) 2. I did rollback on elementor which has been installed. This didnt work. This theme is broken – why wont they install in the porto pad? We paid for quality not broken themes www.showspace.co.za
Hello, @matod,
I have just confirmed from the support department and they said that they just replied your support tickets #99104 & #99046 so please check your support ticket replies and reply to your support tickets accordingly.
Regards, P-THEMES.
Dear Sirs,
after installing the theme (shop 22) according to the instructions https://www.portotheme.com/wordpress/porto/documentation/installation-video/
the front page looks like this
http://shop.dzenex.ba/demo.JPG http://shop.dzenex.ba/demo1.JPG http://shop.dzenex.ba/demo2.JPG http://shop.dzenex.ba/demo3.JPG http://shop.dzenex.ba/demo4.JPG http://shop.dzenex.ba/demo5.JPG http://shop.dzenex.ba/demo6.JPGPlease note that the installation was completed properly. Can I ask you for help? Thank you.
Hello, @jchelikovic,
You have Imported the Elementor version of that Demo right?
Please follow the steps listed below to Importing the Elementor version of the Demo, I am sure you will not finds this issue anymore.
Please go to Elementor >> Tools >> General and “Regenerate CSS” & “Sync Library” from there and save changes and showing below:
&
Then go to Elementor >> Tools >> Version Control and Click on “RollBack version” as showing below:
And after completing it, try to Import the Elementor Demo and check back your site after removing the browser cache.
Regards, P-THEMES.
Dear,
did everything according to your instructions, but nothing has changed. Everything remained as it was before. I’m asking for help. Thank you.
Hello, @jchelikovic,
Please contact us via our support system with your site WP Admin Login details so that we will check and solve the issue for you on your site please also let us know which demo you want to Import on your site in your support ticket.
Regards, P-THEMES.
Greetings, Thanks for the theme, finding it very useful! As of late I’ve been having problems with WPBakery Page Builder (ver. 6.1) – we keep getting the notification that it needs to be updating to 6.2 but can’t. When clicking on the update, the error shows “Plugin not found” – additionally the 6.1 version seems to keep crashing when attempting to edit a page via the “Edit via WPBakery Page Builder” with a “Critical Error” – appreciate the help. Thanks in advance.
Can’t edit the previous post but here’s an update -
- UPDATE: You can disregard the first part as I was able to find the standalone update for WPBakery Page Builder installed to (6.2) via the Support page. Thank You! The Ultimate Addons for WP Page Builder appears to not be the latest as of this post though. (3.19.6 is latest 3.19.5 is installed) – Plus it is asking for “activation” – a process that fails via the plugin prompt. Overall, still can’t get to the editor as previously. (As a footnote – just updated to Wordpress 5.5) Thanks in advance!
Another update -
UPDATE: Activation of Ultimate Addons for WP Page Builder still an issue, but the editor is back to working correctly. Deactivated all plugins and found the editor loading again. Activated plugins one at a time checking functionality, all fine now, with regards to the editing, aside from the “Activation” issue. Thanks!
Hello, @lineshift,
Sound’s Great!!!, that you have solved your issue by yourself, you are the best
Regarding Ultimate Addon For Visual Composer, We have removed that plugin from our Theme since last 2+ years and we already added all the elements of the plugin used in our Theme in Porto Functionality plugin, so no need for it, that plugin on Support Article is only for the customers who are very old customers and using Ultimate Addon for Visual Composer elements on their sites which we have not added in the Porto Functionality plugin, and also keep in mind we are no more supporting that plugin as well as it is already removed from the Theme package since last 2+ years.
Now, we will update that plugin link with the plugin update in the same Support Article after testing the latest plugin with our Theme soon. so stay tuned with that Support Article.
Regards, P-THEMES.
Good day, Congratulations on the updates. Just to note, the CSS elements are out of alignment on the landing page for the IT-Services Demo, no matter which browser I use. I haven not checked the installed version though.
Hello, @TWhitty,
Can you please share the screenshot of your site and also your site URL where the issue appears so that I’ll check and provide you the best possible solution for it.
Regards, P-THEMES.
I have a very important question: The first question: With this Theme, can I create a professional store like large stores, or is this Theme only intended for medium and small stores only? Second question: Is it possible to put links to large stores that use this Theme? The third question: Does this Theme have the following feature: (If you buy this product within three hours, for example, this product will arrive to you next Monday) Is there such a feature? Or is there a plugin compatible with this Theme that performs this same function? Thank you
Hello, @wasaad100,
First of all, thanks for showing your interest in Porto WordPress.
1. Yes, you can create large stores using Porto WordPress Theme, It handles large stores easily.
2. You can check all our Pre Built Demos and Customer sites Showcase here:
https://www.portotheme.com/wordpress/porto_landing/
3. Store functionality is provided by WooCommerce plugin, and you can read all about WooCommerce here:
https://docs.woocommerce.com/documentation/plugins/woocommerce/
OR
You can try with any third party plugin which better meets your requirements.
Regards, P-THEMES.
Please response to my ticket #98992 been waiting since this morning for an answer but have not received any feedback until now and I couldn’t do anything to my site.
Hello, @BJANE1988,
First of all, please note that our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST, and also we are facing higher than normal amount of support tickets so it will take a little time, and I have just confirmed from the support department and they said that they just replied your support ticket, so please check your support ticket reply and reply to your support ticket accordingly and please do not ask/panic here for the support tickets once the support ticket will be resolved you will always get the reply of your support ticket.
Regards, P-THEMES.
Please how do I update this theme on my live host
Hello, @ojaolawebsolution,
Please read and follow the instructions written in the below given article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052422--13-update-porto-theme-manually-without-loosing-any-data-
Regards, P-THEMES.
How show img to you?In the checkout page,there are two (option) in the address2
Hello, @fenghuizhuo,
Please contact us via our support system with your site WP Admin Login details and also share the screenshot of the issue as well so that our experts will check and solve the issue for you on your site.
Regards, P-THEMES.
Hi
The elementor SEO 2 demo import is broken after import. Im using the latest update 5.4.3. I’ve also tried both standard and alternative import and i got the same result. Is there any change you could email me the demo file of https://www.portotheme.com/wordpress/porto/seo2/
Hello, @YossCinematic,
Please go to Elementor >> Tools >> General and “Regenerate CSS” & “Sync Library” from there and save changes and showing below:
&
Then go to Elementor >> Tools >> Version Control and Click on “RollBack version” as showing below:
And after completing it, try to Import the Elementor Demo and check back your site after removing the browser cache.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 15/02/2020. According to the Envato support policy, renewing support is required for further support.
Thanks for your understand.
Thanks It worked
Most Welcome!!!
Hi,
1. i’m using Porto with WooCommerce. Almost everything is translated but a few things are missing. I tried to translate the words with the loco translate plugin, but i couldn’t find them in the woocommerce language pack, the Porto Theme Functionality or the Porto Theme pack.
e.g.
Button: “go to chart page ” Button: “continue” Link: “View Cart”
2. How can i edit the WPBakery Element “woocommerece_checkout” ?
Hello, @fourteenwinds,
1. Can you please contact us via our support system with your site WP-Admin Login details and also the screenshot of those parts so that we will check and solve the issue for you on your site and please do not forget to share those words translation as well.
2. No, sorry to say that but you can not edit it, it is the default element of the WooCommerce and it shows the default checkout page.
You can read below given articles and threads:
https://woocommerce.com/posts/customize-checkout-fields-woocommerce/
https://docs.woocommerce.com/document/checkout-field-editor/
https://hollerwp.com/customize-woocommerce-checkout-page/
https://www.cloudways.com/blog/custom-field-woocommerce-checkout-page/
Regards, P-THEMES.
I want to remove proceed to checkout when I have checkout method in it.Please don’t tell me Which file or folder can modify it, don’t tell me to contact your developers, it’s too slow.
Hello, @fenghuizhuo,
From where you want to remove it? Can you please share the screenshot and the URL of the page so that I’ll check it for you and provide you the best possible solution for it.
Regards, P-THEMES.
Please tell me how to upload screenshot to you?Don’t tell me contact your support ,it’s too slowly….............
Hello, @fenghuizhuo,
You can use this platform to upload the screenshot and share it with me: https://postimages.org/
And I am sorry but our support is best and always try to reply asap…
And please note that this platform is only used for small queries and presale questions not for large issues solution, we have our support system for those issues.
Regards, P-THEMES.
Hi,
i have updated the theme like shown in the youtube video with file manager, and
my question is do i need to delete folder that i renamed as porto-old, or that folder
is needed so i wouldn’t lose any data?
Hello, @VDjGFX,
Please check your site completely after updating the Theme, and if all works fine and smooth then yes you can delete the porto-old folder, no need for that folder anymore
Regards, P-THEMES.
Theme options > woo > Catalog Mode ,how it worked?
Your cart-page is not good for me,please tell how to fix it?
Hello, @fenghuizhuo,
You can Show/Hide the Add to Cart Button, Price, Reviews by using that Catalog Mode option on your site:
And I have just checked your site now and the Cart Page is working perfectly fine at my end, please see this screenshot: https://postimg.cc/xknSVG33
Regards, P-THEMES.
Hello, @fenghuizhuo,
I am sorry but I am unable to understand your issue properly, can you please explain it more clearly if possible with the help of proper screenshot: https://imgbb.com/
Regards, P-THEMES.
Theme options > woo > cart-page , I want to use version2,but my palpal account doesn’t show in version2.In the version1,it show normal.Why?
Hello, @fenghuizhuo,
Can you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site,
Regards, P-THEMES.
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