295 comments found.
Greetings, I want to use the theme and the pictures in it. When I buy the theme as Regular Licance, will I be able to use it as I see it on the Live Preview screen? (Pictures, animations, articles, theme, pages, buttons etc.)
Hello, thank you for contacting and for your interest to the theme!
The easiest way to make your site look like our demo one is to import demo content. The theme comes with a .xml file that allows you to import all the pages and posts like they are on the demo site. The theme documentation contains rather detailed instructions concerning the demo content import.
Please note, that all images are not included in the demo content and are substituted with placeholders as according to our license we can’t redistribute them. If you wish to obtain legitimate licenses for the images our support agents can provide you with the links to where the images used on our demo site were purchased so that you can buy them for your site.
Should you have other questions please feel free to contact our support team at http://cmsmasters.net/support/
Thank you.
Hello, I bought your theme troug elements, and it was great. I noticed that code broke in some cases and it looks like this: https://ibb.co/xqDZTM7.
How to solve this?
Hello, thank you for contacting!
Please make sure that you configured https correctly and set “https” (not “http”) at the Site Address and WordPress Address fields. ( Settings/General tab )
We can recommend to look through the following article – it can be helpful:
https://make.wordpress.org/support/user-manual/web-publishing/https-for-wordpress/#implementing-https-for-wordpress
We should note that themes that are used via Envato Elements don’t include personalized support. To get support please buy the theme on Themeforest and contact our support team at https://cmsmasters.net/support if you need our further assistance.
Thank you.
Same problem here. When I try to edit an existing page, the editor opens up but it’s blank. Google Chrome dev tools shows this error:
Mixed Content: The page at ‘https://www.xxxxx.ca/wp-admin/post.php?post=529&action=edit' was loaded over HTTPS, but requested an insecure stylesheet ‘http://www.xxxxx.ca/wp-includes/css/editor.min.css'. This request has been blocked; the content must be served over HTTPS.
Thanks.
I forgot to mention, this happened after upgrading to WP 5.6. I’m using theme version 1.2.3.
Hello, thank you for contacting!
For correct Content composer functioning please make sure to update this plugin after the theme update. Besides there is a need to clear your browser cache after the plugin update.
Speaking about the notice you mentioned – it isn’t a critical one and needed fix will be included to the future theme update.
Please feel free to contact our support team at http://cmsmasters.net/support/ if you have other questions.
Thank you.
Ok this is resolved. I didn’t realize we needed to update the CMSMasters content composer. There was no notice to do that. But once I updated the plugin, editor worked again.
Thank you for getting back – pleased to know that the issue is solved.
i have downloaded this theme via envato elements, page builder is not working, i am unable to edit pages, please help. Thank you
Hello, thank you for contacting!
There are no known issues with the current theme version functioning. The current theme version is 1.2.3, please make sure to use it.
We should note that themes that are used via Envato Elements don’t include personalized support. To get support please buy the theme on Themeforest and contact our support team at https://cmsmasters.net/support if you need our assistance.
Thank you.
Thank you, i have updated my theme & plugins. now its working fine.
You are welcome!:)
I downloaded the file but with out html file how can I download html file
Hello, thank you for contacting!
Medical clinic theme is released as a WordPress theme only and it doesn’t include Medical clinic HTML template. In the theme description you can see the types of files that are included in the theme archive (i.e. php, css,js) but it doesn’t state that the theme comes with HTML template inside. Appreciate your understanding.
Please feel free to contact our support team at http://cmsmasters.net/support/ if you have other questions.
Thank you.
So can i get my money back because I can’t use this theme to my project
Hi again,
Questions concerning refunds are not processed through the comments – you can file a request regarding refund using the form http://themeforest.net/refund_requests/new
Please note that as a general rule on Envato mistaken purchases are not refunded if the item has been downloaded. Please look through the following article about the refunds policy: https://cmsmasters.net/refunds-policy/
Still, if you submit a support ticket, the support team will be able to assist you with the theme installation, WordPress is an easy and fast way to setup a website – https://cmsmasters.net/support
Thank you!
Hello I recently attempted to upgrade your Medical Clinic theme V.1.0.9 to your latest theme version and it broke the site? Is there a work around? And for reference, we’re using WordPress version is 5.5.3. And my support has expired which is why I’m not contacting support directly. Thanks.
Hello, thank you for contacting!
There are no known issues with the current theme version functioning. The problem you mentioned isn’t a typical one and it is difficult to recommend anything without seeing your site and investigating the issue from your end. Please submit us a request at http://cmsmasters.net/support/ with a link to your site and relevant WordPress and FTP credentials and our support agents will take care of the case.
Thank you.
I tried the install again, and this time I realized that the issue was a result of the theme plugins that needed updating, which I missed since there wasn’t a notification of updates available.. All good now. Thanks.
Thank you for getting back – pleased to know that the issue is solved. Please don’t hesitate to contact our support team should you have any questions.
Greetings, i purchased this theme last week but the Key given to me is not working, i couldn’t activate the Theme with the key because id showing invalid, what do i do now to avoid delay of my work? here is my email: it.department@southshorewch.com
Hello, thank you for contacting!
To activate and use the theme there is a need to just install the theme and press ‘Activate’ on the Themes tab of the WordPress admin panel – there is no specific place where the theme purchase code should be added. Theme purchase code is required to verify your purchase of the theme so that we can provide you assistance when you contact our support and can’t be used for other purposes.
In case you speak about Layer and Revolution slider plugins’ activation – to activate a slider there is a need to use its purchase code (not the theme purchase code). You don’t need a purchase code to make your slider work – it is needed to achieve automatic updates. We are the owners of an extended license and have no rights to provide the purchase code for users but of course we provide you all necessary updates. Usually the latest slider updates are included to the new theme version.
Please note that personal assistance is provided via tickets system – please submit us a request at http://cmsmasters.net/support/ should you have other questions.
Thank you.
how can update theme i clicked update from envato but still not update https://www.webpagescreenshot.info/#v2=AsPI0MRpZ
Hello, thank you for contacting!
When the theme update is available on Themeforst to update the theme automatically you should use the Envato Market plugin. After activating the plugin, click on the “Envato Market” icon from the left sidebar. To generate your Global OAuth Personal Token click on this link and login using your Envato Market login details. Please copy & paste your unique token into the Envato settings inside your WordPress dashboard and click on “Save Changes”. Once you have configured this properly, you will see a screen where you can install or update your already purchased plugins & themes.
Another way is to update the theme manually. To update the theme download the zip-archive with the theme on your computer, unzip it and upload the new theme version on your server (please make sure there are no nested folders such as medical-clinic/medical-clinic). I recommend you to rename the theme version you used previously (for example name the theme folder “medical-clinic-old”), in such a case this theme version will be backed up at your server.
Besides don’t forget to update plugins in case it is noted on the WordPress admin panel after the theme is updated.
Sometimes there is also a need to deactivate the theme and activate it again to make all changes that were implemented function correctly.
Please note that you might need to clear your browser’s cache in order to see the changes.
Please note that personal assistance is provided via tickets system – please submit us a request at http://cmsmasters.net/support/ should you have other questions.
Thank you.
*Please note, that according to the Envato rules all support (except updates) is provided within first 6 months after the purchase. At the moment your support has expired. We advise you to extend support to continue receiving assistance.
Hey, I’m experiencing an error when editing Profiles. It only happens when I try to fill in the custom fields.
ace.js?ver=6.2.0:10 Uncaught TypeError: Cannot read property ‘ace/ace’ of undefined at s (ace.js?ver=6.2.0:10) at r (ace.js?ver=6.2.0:10) at Object.i [as require] (ace.js?ver=6.2.0:10) at ace.js?ver=6.2.0:12 at ace.js?ver=6.2.0:19 s ace.js?ver=6.2.0:10 r ace.js?ver=6.2.0:10 i ace.js?ver=6.2.0:10 (anonymous) ace.js?ver=6.2.0:12 (anonymous) @ ace.js?ver=6.2.0:19
Hello, thank you for contacting!
Personal assistance is provided via tickets system – please submit us a request at http://cmsmasters.net/support/ with a link to your site and relevant WordPress and FTP credentials and our support agents will take care of the case.
Thank you.
*Please note, that according to the Envato rules all support (except updates) is provided within first 6 months after the purchase. At the moment your support has expired. We advise you to extend support to continue receiving assistance.
Hi Hello theme is WooCommerce version 3.6.0, Can you update to WooCommerce 4.3.2 now please.
- @see https://docs.woocommerce.com/document/template-structure/
- @package WooCommerce/Templates
- @version 3.6.0
- @cmsmasters_package Medical Clinic
- @cmsmasters_version 1.1.7 */
Your theme (Medical Clinic Child) contains old copies of some WooCommerce template files. These files may need to be updated to ensure compatibility with the current version of WooCommerce. Suggestions for fixing this:
Upgrade your theme to the latest version. If no upgrade is available, contact your theme author and ask for theme compatibility with the current WooCommerce version. If you copied to make changes to the template file, you must copy the new version of the template and reapply your changes.
Hello, thank you for contacting!
Speaking about WooCommerce system status – these notes aren’t critical and can’t influence the theme functioning so you shouldn’t worry about them. The needed fix will be included in the next theme update, appreciate your patience.
Should you have other questions please feel free to contact our support team at https://cmsmasters.net/support/
Thank you.
Thank you.
You are welcome!:)
Hi. I have several doctors and I would like to make a carousel where three out of three doctors appear. Is it possible to do this?
Hello, thank you for contacting!
You can add doctors on a page using a Profiles shortcode. We should note that Profiles shortcode doesn’t include a slider option, appreciate your understanding.
Personal assistance is provided via tickets system – should you have other questions please submit us a request at http://cmsmasters.net/support/ and our support agents will take care of the case.
Thank you.
We’d kindly ask you to log in with the account the theme was purchased with, so that we could see “Purchased” and “Supported” tags. Appreciate your understanding.
We removed a widget from the bottom sidebar and changed the Bottom Sidebar Layout by Default under Theme Settings -> General to 1/3+1/3+1/3 but it didn’t apply to all pages. How can we get the setting to update all the pages and posts. I went to a couple of pages and saw the setting at the bottom and changed it there but it is going to be a real pain if we need to go to every single page.
Hello, thank you for contacting!
Setting that you choose for Bottom Sidebar Layout by Default under Theme Settings applies to newly created pages only while on pages that are already added there is a need to set Bottom Sidebar Layout manually, appreciate your understanding.
Should you have other questions please feel free to contact our support team at https://cmsmasters.net/support/
Thank you.
*Please note, that according to the Envato rules all support (except updates) is provided within first 6 months after the purchase. At the moment your support has expired. We advise you to extend support to continue receiving assistance.
Hi! Thanks for your theme. I’ve a question: how can I remove the sidebar on specifics profiles? I just want to see it full-width. Here you can see a example: https://uros-associats.juanbautistadiaz.com/profile/dr-juan-antonio/. Thanks!
Hello, thank you for contacting!
Personal assistance is provided via tickets system – please submit us a request at http://cmsmasters.net/support/ with a link to your site and relevant WordPress credentials and our support agents will take care of the case.
Thank you.
We’d kindly ask you to log in with the account the theme was purchased with, so that we could see “Purchased” and “Supported” tags. Appreciate your understanding.
PRE SALES QUESTIONS: 1) Hi! Does this theme allow to record the patient’s medical history? 2) Can this theme handle independent calendars for 13 doctors? 3) Can we store every medical consultation´s description with this theme?
Hello, thank you for contacting and for your interest to the theme!
The theme doesn’t provide any specific functional for mentioned purposes. You can try to use some plugins to achieve desired results we just can’t recommend you any because we didn’t test third-party plugins functioning with the theme and thus can’t guarantee their compatibility, appreciate your understanding.
Should you have other questions please feel free to contact our support team at https://cmsmasters.net/support/
Thank you.
Very nice template! But I have an issue with it. Our logo is pretty bulky/big, and after the header scales down the logo is distorted instead of a proportional scale down. Is there a possibility to scale the logo proportionally? Thanks!
Ok, I found the problem. It only exists for devices with retina displays. Added a img.logo_retina { width: auto !important; } and it works now.
Hello, thank you for contacting!
For correct logo functioning it is recommended that Retina Logo image should be twice bigger then the Logo image. Please use images of proper dimensions in order to avoid possible issues with a logo displaying.
Should you have other questions please feel free to contact our support team at https://cmsmasters.net/support/
Thank you.
We’d kindly ask you to log in with the account the theme was purchased with, so that we could see “Purchased” and “Supported” tags. Appreciate your understanding.
I like your design. It’s very good. Just a presales question. I need some custom templates for single post types. We use veve theme from https://artocreative.com, but they don’t have your design. I didn’t find in your docs something about that. Or, do you offer custom work for that?
Hello, thank you for contacting and for your interest to the theme!
Available post types and their design can be seen on our demo site. As much as we’d love to help we don’t provide customization on the order and don’t offer paid services, appreciate your understanding.
Should you have other questions please feel free to contact our support team at https://cmsmasters.net/support
Thank you.
Hi Please Help – slider in mobile view – I activated to appear on cell phones, but it’s not working How to solve?
Hello, thank you for contacting!
Personal assistance is provided via tickets system only – please submit us a request at http://cmsmasters.net/support/ with a link to your site and relevant WordPress and FTP credentials and our support agents will investigate the issue you have.
Thank you.
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I want the menu on the right like the menu on the left https://prnt.sc/qmr1q2Hello, thank you for contacting!
Your request isn’t clear enough – please contact our support team at https://cmsmasters.net/support and provide more details for better understanding.
Thank you.
We’d kindly ask you to log in with the account the theme was purchased with, so that we could see “Purchased” and “Supported” tags. Appreciate your understanding.
Hi, I can no longer see the content composer. I only see text or code. This has been happening since I had to update the wordpress version. I tried to reupload old backups, but then it forces me to update wordpress. What can I do?
Hello, thank you for contacting!
There are no known issues with the theme functioning. Please make sure to use current theme version in order to avoid possible issues.
To update the theme please download the zip-archive with the theme on your computer, unzip it and upload the new theme version on your server (please make sure there are no nested folders such as medical-clinic/medical-clinic). I recommend you to rename the theme version you used previously (for example name the theme folder “medical-clinic-old”), in such a case this theme version will be backed up at your server.
Please don’t forget to update plugins in case it is noted on the WordPress admin panel after the theme is updated. Sometimes there is also a need to deactivate the theme and activate it again to make all changes that were implemented function correctly.
Please note that you might need to clear your browser’s cache in order to see the changes.
Personal assistance is provided via tickets system – should you have other questions please contact our support team at https://cmsmasters.net/support
Thank you.
*Please note, that according to the Envato rules all support (except updates) is provided within first 6 months after the purchase. At the moment your support has expired. We advise you to extend support to continue receiving assistance.
Slider not working on mobile even i changed the settings?
Hello, thank you for contacting!
The issue you have isn’t a typical one and there is a need to investigate it from your end. Please submit us a request at http://cmsmasters.net/support/ with relevant WordPress and FTP credentials and our support agents will take care of the case.
Thank you.
