5515 comments found.
Pls How do I change the invoice Currency ? (Currency For Paid Submission) I want to change it to GHS – https://prnt.sc/u0rqul
Hi. Thank you for the message and for buying the theme.
https://help.wprentals.org/article/price-currency/You should add it here https://prnt.sc/u0whq2
I couldn’t find this currency on paypal/stripe supported list as well. If you need it for that too – and it’s on their list, we can help guide you to add the supported currencies list as well and make sure it’s in the next update too.
For this part please use our client support http://support.wpestate.org/ if you need further help. This is also a private support where you can send us your site details (url and wp-admin access). Our standard office hours are Monday – Friday, 9AM-5PM Europe timezone. If you wish my assistance to register in support please send a message from here – https://themeforest.net/user/wpestate
Thank you
Hi,
Can owners connect their channel manager to update rooms and prices?
If so can I see docs please.
Thanks
Hello Jason, We can only manage the availability calendar (not price or rooms). Not sure if this is something we can implement as a global feature (same as ical), but if you have some technical documentation from your channel manager you can send for us to look over it and see if it’s an idea we can add to wishlist.
Thank you
Hi!
We know that guests can evaluate home owners. Can home owners evaluate guests? Her behavior in the stay at home for example?
Best regards
Hi Juan, Thank you for the message. We don’t have reviews for guests but I saved your feedback on our wishlist for further review. Thank you
hi, i have a problem, with only the one plugin activated which is the “WpRentals -Theme Core Functionality” i am getting this error in site health on wordpress? All other plugins are disabled.
Site Health Status The site health check shows critical information about your WordPress configuration and items that require your attention.
2 critical issues
An active PHP session was detected Performance A PHP session was created by a session_start() function call. This interferes with REST API and loopback requests. The session should be closed by session_write_close() before making any HTTP requests.
The REST API encountered an error Performance The REST API is one way WordPress, and other applications, communicate with the server. One example is the block editor screen, which relies on this to display, and save, your posts and pages.
The REST API request failed due to an error. Error: cURL error 28: Operation timed out after 10001 milliseconds with 0 bytes received (http_request_failed)
Hi poppeto
You seem to use theme options that work with API but need to check that the API credentials are correct as the connection seems to fail.
Check the configuration for 3rd party apis based on REST: Stripe, PayPal, Facebook Login, Google Login, Recaptcha
If you wish us to check further, please open a ticket in client support http://support.wpestate.org/ and you can let me know the ticket id here as well if you wish.
Thank you
Hello, Is your theme compatible with Rank Math SEO plug-in?
Hi ronnocodigital, Thank you for the interest in the theme.We didn’t test this particular plugin, but you can test if you wish. If you need further info or want to test our theme, please send a message from here https://themeforest.net/user/wpestate Thank you
Thank you, I will send a message to test with the plug-in soon. Is your theme compatible with countries? I see that it works with Cities & Areas, but unsure if it work with countries too…
Hi, I am not sure what you need to have as countries. Please advise. We can list all countries (as an independent dropdown with all cities) but I am not sure if that is what you’re looking for. Thank you
Hello, Can I use your theme as Educational directory? Thanks in advance
Hi, Thank you for the interest in the theme. I am not sure what an education directory needs in order to answer correctly. Please check our demos https://wprentals.org/ and let me know what you need to have as features. I can advise if we can help or not.
Thank you
Hi, Do you think you gonna make possible to do automatic discount regarding the remaining days before the reservation or do you have any clue to how to do it ? Best regards
Hi ilia_sd, Thank you for the comment. We have discount (early bird) – https://prnt.sc/tzdyc1 – https://help.wprentals.org/article/how-to-choose-different-prices-for-different-dates/
Please use our client support http://support.wpestate.org/ if you need further help. This is also a private support where you can send us your site details (url and wp-admin access). Our standard office hours are Monday – Friday, 9AM-5PM Europe timezone. If you wish my assistance to register in support please send a message from here – https://themeforest.net/user/wpestate
Thank you
Hi, can you tell me how to add the advance search banner across multiple pages (city, property page etc). Thank you.
Hi achesman, Thank you for the message.
In property page we don’t show the search over header. You can add to sidebar the search widget – https://help.wprentals.org/article/advanced-search-widget/
For the other pages, we have search display option – from search settings https://help.wprentals.org/article/advanced-search-options/
Please use our client support http://support.wpestate.org/ if you need further help. This is also a private support where you can send us your site details (url and wp-admin access). Our standard office hours are Monday – Friday, 9AM-5PM Europe timezone. If you wish my assistance to register in support please send a message from here – https://themeforest.net/user/wpestate
Thank you
Hi guys,
I would like to know if the template have the option to charge a “Service Fee %” to the guest, like Airbnb do? Today we have Cleaning Fee and others but that are fixed fees and we are looking for a % fee.
I know that the template comes with City Fees that could be used for this, changing the name of that item, but I want to confirmed if there is an originaloption to do this with the template.
Thanks Best regards
Hi Juan, Thank you for the comment.
The theme has 1 fee $service_fee which is deducted from total booking value when set.
Since the beginning of the theme, the main feature we had in mind was to show a transparent booking price to user, and no hidden fees to show on booking from for user to pay.
As you already noticed, you could use the city or cleaning fee as extra charge and rename, but the idea of a service fee for user (a 2nd fee) was not added as feature by default.
We’ve had this suggestion brought to us, but very few times. Will save your feedback too on the wishlist, but I cannot make any promises for this feature in the future at the moment.
Thank you
Hi, thanks for your response!
To configure the “City Fee” as a “Guest Service Fee” we want the charge to be a percentage and from the user’s dashboard it can be configured in % with a check on the check box, but from “Listings” in WP Rental it cannot, it can only be entered in number as a fixed fee and not as a %. Can this be changed with some simple tweak in WP rental?
The objective of this is that we have control to configures the % that is charged to the guest and not the Home Owner.
I think that it should be easy to fixed it, because it exist on one side but on the other side maybe is just hidden, and is just work of making appear that function.
Best regards
Hi. I checked and we have the option to make city a % https://prnt.sc/u0wegq Can you please recheck? You should have the same.
Thank you
Hi guys, thanks for your previous responses.
I would like to know if the template have the option to charge different fee (“Service Fee – % booking fee”) to each property or property groups?
Thanks Best regards
Hi Juan, Thank you for the message. We have 1 service fee which is global – $service_fee .
This is a global value set and applies to each booking, independent from its category.
Thank you
hi there; one presale questin for better understanding
1) who gets paid when a user books a listing from an owner (for example, user books a ike for 3 Hours)
2) is it possible, that owner gets paid direct from user?
3) ist possible that the booking cn be tracked, with steps * listing is booked * owner confirmed booking- Payment * booking started (owner and user has to confirm, that the booked bike ok, ) * Booking end (owner and user has to confirm, that the booked bike is ok, ) * Review
thx
Hi invictussde, Thank you for buying the theme before I could answer.
1. Admin always gets paid. Money goes to admin (for deposit and optional, for paying the remaining balance)
2. We don’t have payment to user (and in general, payments to user are not allowed directly, not even by 3rd party sites).
3. The theme is designed for users to book properties between each other, and admin not to interfere (we have different options as you can see in demo) The booking requires users register so as admin you have access to see who booked what, but you don’t need to interfere in the booking approval process (bookings can be approved by owner only – with his manual approval, if he doesn’t enable instant booking or with his approval, if instant booking is disabled).
As the admin you can ask for a deposit and a service fee (these can be the same value if you wish to take as a deposit just your service fee) in % or fixed value, and this value is deducted from the total booking. As the admin, you can choose if you wish to include in this deposit the cleaning and city fee or not. If you ask for a 100% deposit, the fees are automatically included.
The user will need to pay that deposit in order for the booking to be confirmed (even if the owner approves the booking request). The money goes to the admin. The difference will be paid by the user to owner outside the theme (we have the option to pay the remaining value in the theme, but the money goes still to admin, so if you don’t wish that to exist, we can show you how to hide with CSS).
At the moment payment to owner cannot be done in the theme. We’re not sure if in the future we will be able to extend this functionality. If you make a decision please consider only the existing features.
Help https://help.wprentals.org/article/issue-invoice-reject-booking/Reviews are given after confirmed booking ends – help https://help.wprentals.org/article/how-to-rate-a-property-after-booking-was-completed/
Please use our client support http://support.wpestate.org/ if you need further help. This is also a private support where you can send us your site details (url and wp-admin access). Our standard office hours are Monday – Friday, 9AM-5PM Europe timezone. If you wish my assistance to register in support please send a message from here – https://themeforest.net/user/wpestate
Thank you
Pls How do I adjust Logo Size ? https://prnt.sc/ty2cnc
Please use our client support http://support.wpestate.org/ if you need further help. This is also a private support where you can send us your site details (url and wp-admin access). Our standard office hours are Monday – Friday, 9AM-5PM Europe timezone. If you wish my assistance to register in support please send a message from here – https://themeforest.net/user/wpestate
Thank you
Hi,
So I’ve just downloaded this theme and installed the necessary plugins. I saw it included both Elementor and Visual Composer. I’d rather use Visual Composer so I’ve deactivated Elementor and that an extension of it. Now I am trying to import the demo, but it is nowhere te be found in the theme files? I can only find Elementor demo pages. Does this mean you can only use Elementor? Why would be Visual Composer be included? Or where can I find the demo for Visual Composer then? I checked a video on YouTube but that seems to be outdated.
Hope you can help.
Kind regards, Jeroen
Oh never mind, I had to insert the purchase code first. It worked already.
Hi Jeroen, Thank you for buying the theme and for the follow up. You can use both for demo import (elementor and bakery) and remove one after you choose which to use for your pages content.
Please use our client support http://support.wpestate.org/ if you need further help. This is also a private support where you can send us your site details (url and wp-admin access). Our standard office hours are Monday – Friday, 9AM-5PM Europe timezone. If you wish my assistance to register in support please send a message from here – https://themeforest.net/user/wpestate
Thank you
Hi,
Thank you for your reply. I checked the documents and I was wondering if you can also list listings for 1 month? I only see per hour or per day? My website will be all about selling and renting properties for permanent living (at least 1 year). So I need to have some different variables. Or is this theme for like holidays only?
Hi Jeroen, Thank you for the comment. We don’t have monthly price I am afraid. We have price per day in such as price per day, price per weekend, price per day for 7d+ bookings and price per day for 30d+ bookings. Thank you
Hi,
Okay thanks. Then I’ll have to buy a different theme. Should have asked it before purchasing it. As I already downloaded it, I assume a refund is not possible right? I will not be using it I am afraid. Although your theme looks amazing, but not the functions I want 
Kind regards, Jeroen
Hi Jeroen, I am so sorry to hear that. We do have this clearly explained in the description too (first paragraph actually). I am very sorry it was not clear enough what our booking can do.
This situation is not in the standard refund policy https://themeforest.net/page/customer_refund_policy, especially for downloaded themes. But you can ask here https://themeforest.net/refund_requests/new and please escalate for envato to review this as an exceptional situation. Their input is needed for situations that are not covered by the standard policy.
Thank you
Hi , can I make booking bar sticky ?
also can add sort by sidbar filter by review stars , proerty stars , facilties ?
Regards
Hi. We don’t have booking sidebar sticky, but clients have used plugins for this (works with 3 of the 4 property type page layouts)
We don’t have sort by review stars.
Features and amenities can be added to advanced search https://prnt.sc/txu0pd – https://main.wprentals.org/properties-list-half-map-list-left/
Thank you
Hi, how can I register from which e-mail the automatic messages will be sent out (from the Advanced > email management)?
I’ve setup the e-mails but they are not being sent out to the customers.
Thanks.
Hi nlanznaster,
Thank you for the message.
The sender email is automatic (noreply@yourdomain.com)
Please see this help https://help.wprentals.org/article/emails-are-not-sent-emails-not-working/ to check emails not being send.
Please use our client support http://support.wpestate.org/ if you need further help. I am not sure if the site is still on local host, but if it’s live and you need help to check the settings from the link above, we will assist on the live site.
Thank you
hi, my admin profile link(when logged in/ top right frontpage) has stopped functioning? when i click on it the menu does not drop down? thanks
Hi. Seems like you have a conflict (maybe from a 3rd party plugin). Please use inspect element to check what messages show in console and disable the plugin from the message source.
Without seeing the site, it’s the best we can help.
Please use our client support http://support.wpestate.org/ for further help with your site details (url and wp-admin access). Our standard office hours are Monday – Friday, 9AM-5PM Europe timezone. If you wish my assistance to register in support please send a message from here – https://themeforest.net/user/wpestate
Thank you
In the template there are message fields (inbox) where users can communicate with each other. Is there any way to be able to filter the messages that come by email or by phone?
How can I do so that clients and listing publisher are prohibited from sending personal contact information such as emails, number mobile, etc? This just to prevent lose sales because of desintermediation.
Do suggest to integrate an especific plugins or simply do you already developed a code that you can share with us?
Hi, I am afraid we don’t have a way to filter messages. We haven’t received this request before, but will add to our wishlist for further research.
The messages cannot by modified automatically either. This kind of solution would need a custom implementation and I have no suggestions. This request is pretty complex. It would be impossible to give any kind of modifications directions.
Thank you
Hello, I would like to be able to show only the reservation notifications in the notifications section.
I am a programmer and I would appreciate guidance on how to program some code to show the number of reservations as a notification.
Hi juanpablo_z92
Thank you for the message. I don’t have any direction for this change as we didn’t code this before. Development team is on a short holiday and I cannot double check with them if there is more they can share. Please open a ticket in support http://support.wpestate.org/, send me the ticket ID and when devel team is available I will ask them to follow up with you. Thank you
Hello I am getting this error after last upgrade “Deprecated: WC_Cart::get_checkout_url is deprecated since version 2.5! Use wc_get_checkout_url instead. in //**.com/wp-includes/functions.php on line 4713
Hi Marin, Thank you for the message. I checked and we use the correct wc_get_checkout_url – https://prnt.sc/twxa25 Please see if you have the latest theme version and update if you don’t. Change log https://help.wprentals.org/article/detailed-change-log/
Please use our client support http://support.wpestate.org/ if you need further help. This is also a private support where you can send us your site details (url and wp-admin access). Our standard office hours are Monday – Friday, 9AM-5PM Europe timezone. If you wish my assistance to register in support please send a message from here – https://themeforest.net/user/wpestate
Thank you
Hi, on hourly booking demo: is there another layout for picking the date? We are currently using another theme but it’s slow. Unfortunately the date/hour picking on the demo is very strange. Is there a layout for just picking date and hour “normally”? Except for that I think the theme is beautiful.
Hi dm23a, Thank you for the feedback and interest in our theme. I am afraid the calendar script we integrated doesn’t support the select type (only drag and drop) . We don’t have an alternative to this selector with the available script, and replacing the entire calendar implies actually redoing the entire feature, something we’re not sure we will be able to do. If you wish to test the theme as it is, you can send a message from here https://themeforest.net/user/wpestate
Thank you
