3288 comments found.
Why wp default gallery not responsive? It’s should be responsive anyway. It’s basic thing. Would you please update it in future release.
Hi, I bought this theme. I have tried to use cleaning theme (free) from your theme list. there is option change logo in appearance > site identity. which working for other page but not home page.
How to change logo of home page. Please help
Hi,It seems it overrides from your page options, you need to change that the page options or from that page set it to read from theme options. please try that and still got issue submit a ticket http://help.averta.net/
Hello! I have a problem with my site, with the new wordpress update i can’t see some pages! https://ibb.co/0qG4GM0 (image)... Plz help me, im desperate… i have customers… i love the theme!
Hi.
that is most probably related to the latest update of WordPress. Please read our guideline here for updating the theme: https://docs.phlox.pro/article/233-wordpress-update-issues And if you did not manage to resolve the problem, please submit a ticket at our help center and our support agents will fix this for you as soon as possible. http://help.averta.net/Hello, I would like to highlight a bug also present in your demo landing app, in the mobile version. (https://demo.phlox.pro/app-landing2/) the hamburger menu containing the Anchor links does not close after clicking on an item in the menu, it means closing it manually and it is very uncomfortable and confusing. Can you fix it? Thanks
Hi, thanks for letting us know. yes it will be fixed in a few days
That said two months ago http://prntscr.com/u1kxit
you are right, but it will be fixed in a few days maybe by Monday
Hello, when can you fix it? Thank you
Hi, I am so so and again so sorry but we were busy with the WordPress latest version, the fix that you are asking is going to be released in 1 or 2 hours, please try to update in a few hours.
sorry again for the delay
Any plans to add support for “ajax” filtering of catalog?
Hi, Can you please explain a bit more,right now we do have ajax filter for portfolio but I think it is not what you are talking about. You can see the sample on this page https://demo.phlox.pro/corporate-green/portfolio/#//all/1
I’m talking about filtering products in categories of woocommerce shop.
Hi , I see your point. I will pass it to our Dev team. maybe in future we add that too.
Regards
hi 4 days ago I wrote this “Helo. I have some more questions: can i have two or more headers with same or different menus on different pages and how can I do that? is it posible that mailchimp sign up form has name, surname and email field and how to do that? Also, how long does it take to get answer from support? Thank you” I didn’t get any answers. Everybody else did. Can you please explain yourself and answer my questions
Hi, Well we had a conflict with the latest WordPress version and our dev team focused on solving that, To answer your questions I needed to talk to our dev team and they were busy with update. That is why I could not answer you sooner. You can have different header for different pages and you just need to create different header and then set the ones you want to the correct place. Yes it is possible on Mailchimp and they have their documentation which you can follow there or maybe this link can help you https://wpforms.com/how-to-create-mailchimp-custom-fields-in-wordpress/
Normally it takes 2 business days.
Is it safe to update to WP 5.5?
Hi, right now yes. Please first try to update your Phlox to the latest version by using Phlox auto update, after that try to update WordPress. If any thing happened you may try the manuall update which explains here https://docs.phlox.pro/article/233-wordpress-update-issues
Please try that and let us know
Hi, please we have problem with video autoplay function. We have video as a elementor block on the homepage, but when we allow autoplay, video still need to play manualy. Thank you
Hi. We just double-checked the Phlox Video Player widget and also the Video widget of the Elementor and for both of them, the autoplay option is working properly. Whether for an online video (for example Youtube) or a self-hosted video.
if you are using the latest version of the theme and plugins and still facing this issue, there should be something else that is causing this problem. You can contact us at our help center and our support agents will investigate this for you in more detail. http://help.averta.net/Hello, nice theme! can I see all the elements for Elementor or test the theme?
Hi, Thanks for your interest. I am sorry we don’t have test drive. and about the elements I would like to say we do not have any page for that but you can see the demos and be sure that all the elements that are on demos are available for you too.
Just FYI. update now is not working for Phlox pro and Phlox pro tools. I am running wordpress 5.5 . tried to update and nothing happen. Did the manual update and that worked fine. Thank you for all your hard work. love the theme
Dear EZblueSoftware, we are happy to have such a wunderfull customers like you. I am happy it works for you.
Best wishes
tried to install green BUSINESS demo but all i get is this
http://prntscr.com/u032peHi, I am afraid but we need to have more details about your issue, please visit our support center and create a ticket there. Our support staff would help you. Averta Help Center
Regards
ticket sent
thanks for that and your ticket replied already
Regards
The UPDATE NOW button does not work on my site either. Also the LOAD MORE button on the posts page is also not working. Can you tell me how can i fix this? or you are going to release new update?
Hi.
We have addressed this issue by release a new update for the Phlox theme. But at the moment you might not be able to use the “Update” menu from the Phlox dashboard. What you need to do is manually updating the theme.
We have a tutorial for that here: https://docs.phlox.pro/article/210-update-phlox-pro#manual-update If you did not manage to do this, please contact us by visiting the Phlox homepage here: https://phlox.pro/go/ Or by submitting a ticket at our help center: http://help.averta.net/Maybe you addressed the issue with “update now” button, but the issue with “posts/load-more” button still exists. I upgraded the theme to 5.4.8 and the issue still existed. manual uninstall/reinstall also changed my main theme font so i had to roll-back the changes to 5.4.4.
the issue is if i have posts than initially loaded, if i click on LOAD MORE button nothing happens. It works fine in 5.3.19. you can see the problem here: https://bucim.com.mk/media_center if you click load more circle
Hi again, The first issue has been fixed and your issue about the load more button is the one we are working on that and it will be fixed on next update.
regards
hi, i got another update (5.4.9) but i guess this issue is not fixed yet. Can you tell me when could I expect this to be resolved? Thank you.
Hi, how about in a few hours 
updated. thank you 
actually after upgrading, new problem appeared: https://i.imgur.com/hs61hrB.png this section appeared from nowhere. i had to add css #text-2 { display:none} in order to hide it. hereis the url of affected page: https://bucim.com.mk/production_units you can see it from the html page as it doesnt appear cause of the added css rule
Hi.
I can see an error on your page which is related to the previous update issue but it should have been fixed by now. Chances are that is related to another plugin. My guess is that not all of your plugins are up to date. We can investigate this and find out what’s going on. Just head over to our help center and submit a ticket and provide the necessary details. We will respond back to you ASAP. http://help.averta.net/I can’t update, the UPDATE NOW button is not working. I have so on 3 websites
Hi.
We have addressed this issue by release a new update for the Phlox theme. But at the moment you might not be able to use the “Update” menu from the Phlox dashboard. What you need to do is manually updating the theme.
We have a tutorial for that here: https://docs.phlox.pro/article/210-update-phlox-pro#manual-update If you did not manage to do this, please contact us by visiting the Phlox homepage here: https://phlox.pro/go/ Or by submitting a ticket at our help center: http://help.averta.net/Great theme with many demos and sections, congratulations! But I would like to see updates on mobile design as most of the demos do not seem well on mobile. I strongly believe the team behind this theme can do amazing things if they consider
Hi, We are glad you like Phlox and the good news is that we have worked on this, and if you have issue on a demo about it. please contact us on our support service we will help you or if that issue comes from Phlox we will update it.
thanks
The new update has several bugs. One of the most that affects is that when I enter Customize all the text on my website changes color. From white to black and the layout is out of square.
Hi, please have a look at this link and follow that it should fix your issue https://docs.phlox.pro/article/233-wordpress-update-issues
Regards
Helo. I have some more questions: can i have two or more headers with same or different menus on different pages and how can I do that? is it posible that mailchimp sign up form has name, surname and email field and how to do that? Also, how long does it take to get answer from support? Thank you
Hi, I am having a problem with master slider, I get the following warning :Warning: Declaration of Axiom_Plugin_Updater::download_package
Hi, please try to update Master Slider and Phlox to the latest version
Dear support team, After the Update of Wordpress 5.5 Phlox Pro ist work right anymore. Do U know about this ? Will there be an Update ?
Hi.
We have addressed this issue by release a new update for the Phlox theme. But at the moment you might not be able to use the “Update” menu from the Phlox dashboard. What you need to do is manually updating the theme.
We have a tutorial for that here: https://docs.phlox.pro/article/210-update-phlox-pro#manual-update If you did not manage to do this, please contact us by visiting the Phlox homepage live chat here: https://phlox.pro/go/ Or by submitting a ticket at our help center: http://help.averta.net/Regards
Hi. None of the texts of the buttons are showing for the demo “Business Solution”.
Hi, Can you please give us more details and send us the link of the page that you are takling about?
I am working on it on “Local by flywheel”. I checked other themes just in case, other themes are working fine.
Hi. I have installed the latest update, same. Button texts are not showing. I checked another shop template, it is fine there. So far, I did not test all the demos, but Business Solution Doesn’t work. Let me know if I can do anything from my end. Other than that, keep working guys, great job! <3
Hi, I am afraid but we need to have more details about your issue, please visit our support center and create a ticket there. Our support staff would help you. Averta Help Center
Regards
hi refer to portfolio page i had set vertical 3:4 and preview in theme customize is ok and also click published, but website still show 4:3 horizontal, how to fix?
refer to picture https://prnt.sc/twx7pb
2nd, how do i remove the 0 there? n what is the 0 for?
tq
Hi, Since we need to have more details about it please submit a ticket on our Averta Help Center and provide us a temporary account to your wordPress there.
Regards
