26867 comments found.
I see that I’m not the only one with load issues since the update. Please advise how to fix this. My server manager has helped me trouble shoot for a day or so and has finally figured that “td-cloud-library and td-composer” is reason for the site load being so slow.
Hi,
What kind of load issues are you having exactly? Did this happen only after the recent update? The composer contains most of the theme files and functionality, it is a required plugin since update 9.7. You can send us an email with more details about these load issues regarding the composer, and a link to the website, at contact@tagdiv.com.
Thank you! Simion C.
I have been scrolling through comments and see a lot of similar issues. I have responded through email twice and have not received any response back from your support team. As some of the previous purchasers stated, I have went through several server channels with tests and through multiple techs, the problem with my site is td-composer. I’ve tried different themes I have purchased through themeforest and they do not slow my site like it is when Newspaper theme is activated with the td-composer plugin. I would like to keep using this theme. A response to the email I was asked to send to support would be nice or any fix on td-composer would help. Thanks in advance.
Hi,
We will try to help as soon as possible, sorry for the inconvenience. I believe a reply was sent by email, please check.
Thank you! Simion C.
I purchased your theme a few days ago. I was able to enter my purchase code successfully but for some reason, I am being asked to enter it in again today and when I do, I get the following error message:
Sorry, you are not allowed to access this page.
It seems that I am being taken to this page and then the error message above shows up: /wp-admin/admin.php?page=td_cake_panel&_wpnonce=47fdfc8704
What should I do? Need to fix this ASAP… I’m on a tight deadline and this is holding me up 
Please help.
Hi,
We could take a look at it, please send us an email at contact@tagdiv.com, provide admin login and the key so we can check. Let us know.
Thank you! Simion C.
Good day,
I must add a scriptcode between ”<head>” and ”</head>”
But when i add in header.php.. it doesnt change anything. Why? Where can i add a new code in my head lines? I try so…
greets Tobias
Hi,
You could simply add it in the theme panel, in the analytics section https://prnt.sc/u0sqrh It will be loaded between the head tags as needed.
Thank you! Simion C.
Best support ever! Thank you very much! 
Hello Team – Please advice – How to add pin-it or Save button on all images of post ? When someone try to pin it needs to pin image and post details. Also is it any way to add multiple social share buttons on images ?
Hello,
Thanks for using our theme! Unfortunately, the theme does not have any such an opinion for that which allows you to add multiple social share button on images. As a hint, you can try using a plugin for that and check how it goes.
All the best! Catalin L.
Hello! Here the same: since WP 5.5 update TD Composer tries to load the page endless. Only the rotating ring. What to do?
Hello,
This problem was fixed, all you need to do is to follow the above steps: 1. Disable tagDiv Composer -> https://i.imgur.com/uzBdRB9.png 2. Delete tagDiv Composer -> https://i.imgur.com/xGGfYE7.png 3. Reinstall tagDiv Composer -> https://i.imgur.com/Ay0zJHn.png or -> https://i.imgur.com/ZMgV9at.png 4. Clear all cache from your website, host, and browser ( for browser use force refresh Ctrl Shift R ).
If the problem persists, please send us an email at contact@tagdiv.com with your wp-admin credentials so I can take a closer look at that section.
All the best! Catalin L.
This was the solution! I’ve buyed Newspapser twice for two websites in the last years. Thank you for the BEST wordpress theme on the market.
Great theme but the tag div standard pack threw the memory of my dedicated server to the maximum and I have a really good server. You have to keep the plugin active in order for the theme to work. Getting a refund
Hello,
I feel sorry if you are unhappy with our theme and also, if you need a full theme refund, please request it from from here -> https://themeforest.net/refund_requests/new and we will get your money back as soon as possible.
All the best! Catalin L.
Hi,
I bought this theme years ago. Recently I got LCP issue on most of the post on Google Search Console. Why it’s happened and how to fix?
Hello,
Thanks for commenting. Please note that the website’s speed is influenced by several optimization factors including the server, hosting, images, plugins, browser, and so on. You could check out our guide on How to Increase the Page Loading Speed – https://tagdiv.com/how-to-increase-page-loading-speed/. If you need custom optimization services to be implemented on your website, please address your inquiry here – https://tagdiv.com/submit-a-request/. As a hint, please note that you can check the following useful guide from here -> https://seosandwitch.com/how-to-fix-lcp-issue/#:~:text=If%20you%20are%20seeing%20the,the%20Core%20Web%20Vital%20experience.Thank you. Stay Safe! Catalin L.
i want play YouTube live steaming on website. how can i do it, please provide steps or manual
Hello,
Unfortunately, the theme does not have any such an option that allows you to make a YouTube Live streaming on website. Please note that you can only add a YouTube playlist of YouTube embedded video according to our guide from here -> https://forum.tagdiv.com/newsmag-video-playlist/
All the best! Catalin L.
i want migrate old one website in Newspaper theme, have any simple steps to do it easily.
Hi,
Thank for using our theme! Unfortunately, the theme does not have any such an option for that but we recommend using the WP Duplicator plugin if you want to migrate your website to another domain.
All the best! Catalin L.
Post Format (Standard, Video, Audio), where in database this values stored with post
Hello,
The post formats are stored as terms (and belong to the taxonomy “post_format”). You can find the taxonomy in the “wp_term_taxonomy” table and the terms in the “wp_terms” table. They’re called like “post-format-video”, “post-format-gallery”, etc. -> http://prntscr.com/u0rxn1
All the best! Catalin L.
Hello, ever since updating to Wordpress 5.5, my images went from being sharp to blurry in this theme. Is this a known issue?
Also, it looks like some functions within the TD Composer editor aren’t working in Wordpress 5.5 such as color selection for header titles and changing colors for certain modules.
Hello,
I feel sorry if you are facing some problems with our latest theme update but we have not reported this issue so far. Do you have made a full backup your database? If yes, please restore your backup and try to update the theme via FTP way because this is the surest method in that case.
All the best! Catalin L.
Hello guys, I would like to be able to customize some things, so I would like to know where and which part of the template I can change this.
tl;dr 1) Customize the background of some category tags. EX:https://prnt.sc/tzhk51 Category guides, would have an image with blue bg, category missions would take a yellow bg etc.
2) I need to customize the modal login is this is possible, i need to insert some texts and remove others i also need to implement social login, because my user will log in using the Blizzard credentials.
3) Finally, I would like to know if there is a way to define that, instead of the modal login the user is redirected to a page
Thanks
Hi,
1. The category tags have color settings in the composer, these are available for flex blocks/grids https://prnt.sc/tzj5sp The color settings are per block, so any category tag displayed in the block will use the colors set there. They aren’t per category.
2. That would be possible by making those modification in the modal file directly https://prnt.sc/tzj7qi At the moment the login modal content can’t be modified/customized with settings.
3. Using the theme login is not a must. You can for example add a custom link in the menu, or in the location you want, and link it to the custom login page you want. The users can then login from there.
Please try and use the support forum if possible. Or send us an email at contact@tagdiv.com. We will try to help. Let us know.
Thank you! Simion C.
Hello, thanks for answering 2 and 3 Simon
but for 1- unfortunately it was not what I asked and it is not what I want to do. I know it is possible to do this the way you said above.
bc that I explained in my question and sent you a graphic example, I don’t want to do it by color or blocks even I knowing about these options
I want to know the location in the theme where the category tag code is located so that I can make an IF condition.
If slug-name-xxxx then set this IMAGE BACKGROUND. etc
got it?
Just feedback. About posting on the support forum I’m never got a answer, I posted this question there and here you just get back to me in minutes. I know you guys have several tickets to answer but the delay in it is rediculously absurd that sometimes I prefer to break my head to find a solution than to use my “paid support” because of the delay, this is frustrating, why would I renew my Support if it’s always like this.
Hi,
You could do that with some CSS, based on the name of the category, there is a solution you could try in this topic https://forum.tagdiv.com/topic/category-label-appearance-on-block-1/ https://prnt.sc/u0snft With that code you could customize the category tags, using the category name.
Sometimes there may indeed be delays in both forum and email, usually when there are many support requests. We try our best to reply in all of them as soon as possible. Sorry for any inconvenience.
Thank you! Simion C.
Background modify
Hi,
What do you mean exactly regarding the background? If you can provide some more details about it, we will try to help.
Thank you! Simion C.
Since the latest update, and with Wordpress 5.5, the tagDiv editor and cloud plugins fail and crash my hosting for exceeding resources.
Hi,
Are the resources enough? Please check the guide carefully https://tagdiv.com/newspaper-theme-requirements/ These should be enough for most websites.
Thank you! Simion C.
Aside from Gutenberg, what other post editors do you recommend? WPBakery? Anything else?
I can’t believe that tagDiv Composer does not support posts, this is an enormous fail. Most people will spend time on their posts and yet your page builder does not support it.
Hi,
That is correct, the composer can be used to create the post templates, not the post content https://cloud.tagdiv.com/#/load/Single The post content can be created with the WordPress editors, Gutenberg or the classic editor. We don’t recommend using WPBakery to create the post content, you could use it if this is required for your posts however.
Thank you! Simion C.
Please fix and update what ever needs to be fixed because I’m having nothing but trouble with this theme since the last updates.
Aside from having to now drop a menu plugin I’ve used for so long … I now can’t even go in to edit the templates. Keeps getting stuck in a loop.
So now I don’t even have a menu!
Hello,
This problem was fixed, all you need to do is to follow the above steps: 1. Disable tagDiv Composer -> https://i.imgur.com/uzBdRB9.png 2. Delete tagDiv Composer -> https://i.imgur.com/xGGfYE7.png 3. Reinstall tagDiv Composer -> https://i.imgur.com/Ay0zJHn.png or -> https://i.imgur.com/ZMgV9at.png 4. Clear all cache from your website, host, and browser ( for browser use force refresh Ctrl Shift R ). If you need more technical assistance, please open a new topic at our support forum from here -> https://forum.tagdiv.com/forum/newspaper/ and we are ready to help you.
All the best! Catalin L.
Yes, I saw your answer to others with the same problem. i’ve done this 2-3 times now and still the same.
You have to admit, paying $41+ just to get help with something that shouldn’t be a problem in the first place is a bit much. Don’t you think?
Meanwhile, on your forum you’ve got one person after another complaining about the same thing. Endless loop in trying to get composer to work. As I said, I went through all that you mentioned and still nothing. NOW, I’ve had to resort to using an old theme. This does not look good for you guys if you keep charging people to get the sort of help that should be free. This keeps me from wanting to tell people what a great theme this is.
Hi,
Can you please send us an email at contact@tagdiv.com? Provide there your wp-admin credentials and your item purchase key so I can take a closer look at your admin setup page. I need to have the latest version of the theme and also, please note that you can make a subdomain for testing to avoid breaking your live website.
All the best! Catalin L.
Hi there, great theme. I have an issue after the last string of updates. The font I was using throughout the theme has changed following the update. I had all the site linked to those fonts and Corporate Sans Rounded and now they have all defaulted to a Times New Roman style font. When I try and change them back it will not allow. Can you advise please.
Hello,
I feel sorry if you are facing some problems with our theme! Do you have made a full backup to your database before updating your theme? If yes, try to restore that backup and update the theme via FTP way because this is the surest method in that case. Also, try to check the Import/Export section from the theme panel and try to load an old backup for your theme panel settings from here -> http://prntscr.com/tzdy8v If you need more technical assistance, please open a new topic at our support forum from here -> https://forum.tagdiv.com/forum/newspaper/ and we are ready to help you.
All the best! Catalin L.
Tried that already and no joy. I have tried removing all the fonts and reloading. I have tried absolutely everything I can think of. it is causing issue as this is a corporate website and they insist on our corporate font being used.
Hello,
Please open a new support ticket at our support forum where you need to provide your website URL and some useful screenshot with the error and we are ready to help you.
All the best! Catalin L.
Hy there, after update to Wordpress 5.5 the tagDiv Mobile Theme it’s not compatible with the last version?
Have some one the same problem? On the mobile version that dosen’t work any more..!
Hello,
I feel sorry if you are facing some problems with our product! Please note that our theme is fully tested with the latest version of Wordpress. I have made some tests in that case and the Mobile Theme is working as expected. Unfortunately, this account is not assigned to our support forum and that’s why, if you need more technical assistance, you have to open a new support ticket at our support forum from here -> https://forum.tagdiv.com/forum/newspaper/ where you need to provide more details about your problem and we are ready to help you.
All the best! Catalin L.
I can’t edit anything. Composer doesn’t work http://prntscr.com/tz36sq Infinite loading. The cache is updated. I deleted the plugins I didn’t need.
Hello,
This problem was fixed, all you need to do is to follow the above steps: 1. Disable tagDiv Composer -> https://i.imgur.com/uzBdRB9.png 2. Delete tagDiv Composer -> https://i.imgur.com/xGGfYE7.png 3. Reinstall tagDiv Composer -> https://i.imgur.com/Ay0zJHn.png or -> https://i.imgur.com/ZMgV9at.png 4. Clear all cache from your website, host, and browser ( for browser use force refresh Ctrl Shift R ).
If you need more technical assistance, please open a new topic at our support forum from here -> https://forum.tagdiv.com/forum/newspaper/ and we are ready to help you.
All the best! Catalin L.
Hi,
I just found out that none of the ‘Search Template’ is working. I am trying to create template and when I try to import it, It says “Installing…” and then it stuck there forever.
This is happening with all the search template I tried to import to.
thanks..
Hello,
I feel sorry if you are facing some problems with our theme! Make sure that you are using the latest version of the theme installed via FTP way, clear all the caches, purge CDN files, update the required plugins and check how it goes. Also, make sure that your system status parameters are correctly increased according to our guide from here -> https://forum.tagdiv.com/system-status-parameters-guide/. Unfortunately, this account is not assigned to our support forum and that’s why, if you need more technical assistance, you have to open a new support ticket at our support forum from here -> https://forum.tagdiv.com/forum/newspaper/ where you need to provide more details about your problem and we are ready to help you.
All the best! Catalin L.
