151 comments found.
Theme just stopped working and most of the wordpress buttons even dont work anymore. It doesnt allow to reinstall/import demo data. Has it happened to someone else?
Hi,
Right now what has happened is updating to WordPress 5.5 without updating anything else has caused problems.
Updating of WordPress 5.5 should be done last after updating the theme and plugins. We understand that it may have been autoupdated by the webhost.
If you already updated WordPress 5.5 without updating the theme then you’ll need to activate the plugin in following link which was made by WordPress and launched with WordPress 5.5. Install and activate jquery migrate helper plugin first.
The plugin will give notices but it acts as a migratory function if you updated WordPress to 5.5 first while keeping everything else old.
So install the migrate helper plugin. You can ignore the notices since it is for the older theme version.
Next update the theme and then update the required plugins in notice. This is an important step.
If you can’t update from Envato Market thumbnail then goto wp-admin > Appearance > Themes Click on Theme screenshot and you should get the option to update from there aswell.
Could you try this and let us know.
If you still see issues after updating the theme then let us know through theme support for us to help. You can still register there and post.
Here’s how to update the theme
Upgrading is easy with https://envato.com/market-plugin/ After upgrading the theme make sure all the required plugins are also up-to-date You can do so by going to the ‘Install Plugins’ submenu within Appearance menu. Here’s screenshot https://d.pr/i/xeNL32
The Install plugins submenu will only be there if there are plugins that require updating. In addition to the submenu you’ll also get a notice to update the plugins.
Let us know through theme support if there’s any problem.
You can Register to support forum then create a New Support Thread here
Thanks
Really cool theme! Thanks!
Thank you. Great if you could mention this in review. You can click the ‘downloads’ tab and review under the theme. Thanks 
O and yea, sorry, – I already have purchased your theme and therefore maybe there is possibility to make some script changes so the vertical page navigation menu stays open on the active page and highlight the active menu item.
Will wait for your feedback!
Hi, Yes, we can help with this. Could you post to our support forum so that we can help.
You can Register to support forum then create a New Support Thread here
Thanks
Guys… I am interested to obtain your WP Theme, but only with following condition. Can you make available option that VERTICAL menu stays open on active page and do not closes.
We have the website where this kind vertical menu is needed, but it must stay open on active page and with highlighted menu item which is active.
If you can manage to do that I will buy your theme!
Will wait for your answer! All the best!
Is the theme fully compatible with 5.5?
Hi, Yes, make sure to update the theme and update plugins in notice as well. If you use a lot of third party plugins then do make sure if they are compatible as well.
Let us know through theme support if there’s any problem and we can help. You can still register.
You can Register to support forum then create a New Support Thread here
Thanks
Love this theme. My support is expired, but I’m hoping you can answer this question before I purchase extended support in case it’s not necessary. I am running the latest version, 3.7, and am unable to edit text sections in “Imaginem page builder”. ie. the text block simply doesn’t show up to edit. Is this a known issue that is being worked on, or do I need to purchase support extension to have this resolved?
Hi, Could you check if you have the latest latest version of theme. Also keep WordPress up-to-date. If you have an old version of the theme with new WordPress then this can happen.
After updating the theme make sure to update all the bundled plugins in notice as well. You should see the notice once the theme is updated. If you did not get the notice then visit wp-admin > Appearance > Install plugins to see the plugins related to the theme and update them.
If this doesn’t solve it then check if it is a plugin conflict. You can check this by disabling all the third party plugins not recommended by the theme.
If this solves the problem then you can check by activating each plugin one by one to see which one caused the issue.
If it still doesn’t work then we’ll need to check through theme support.
You can update the theme easily using https://envato.com/market-plugin/
Thanks
Hi I am interested in buying your theme, however, I was just talking to a friend who is a web designer, who says that your current version of this particular theme isn’t compatible with Woocommerce Quick View plugin as he says the theme has a conflict with this plugin that prevents it from launching on click.
will you be updating your theme any time soon to resolve this issue?
I really like some of your themes, but don’t want to purchase if its going to conflict with the woo plugins I am currently using.
HI,
We checked the Quick View plugin. Although it is named WooCommerce Quick view it isn’t by WooCommerce.
We checked the plugin with TwentyTwenty theme and it doesn’t seem to be fully working with WooCommerce. WooCommerce variable products don’t work with the plugin. The plugin carousel in quickview doesn’t work accurately with related products either. You can check their support section to see both those addressed. It’s likely to cause problems with the themes if there are issues present with default WordPress theme.
Thanks
Can post and page have sidebar? Can I create custom sidebar and add other menu on sidebar , such as navigation menus, recommend pages , posts for different pages and posts?
Hi,
You can have sidebars for posts and pages. You can also create custom sidebars from theme options and use it for pages.
You can add nav menus to the sidebar. Recommended pages is a functions that isn’t there in WordPress or the theme.
Thanks
Is it possible for the vertical menu not to be collapsible so that the sub-menu items are always visible?
Hi,
Currently it isn’t there but we can help with the implantation through theme support.
Thanks
Is it possible to make a personalized order for the categories of the portfolio?
It’s good, I did it with “Taxonomy terms order
https://fr.wordpress.org/plugins/taxonomy-terms-order/Thanks !
Yes, you can use that plugin which can order the taxonomy terms.
Thanks
Hello I would like the portfolio to be sorted in descending order. That is possible ?
If yes, with a function or a modification of the code directly?
Yours
ok with “Post Types Order” no problem 
Hi,
Thank you for taking interest in purchasing Refrakt theme.
In the theme there is a portfolio order section where you can manually drag and drop them to any order. The portfolios will be listed in the order in that section.
You can see this in the Help Guide page 58 https://imaginemthemes.co/help-guides/refrakt-help-guide/
Hope this is workable for you.
Thanks
Ok thank
And automatically order DESC ?
Regards
Hi, Sorry, currently it relies on the order set in the sort section.
Thanks
Hi,
Is it possible to display both photos and videos in the same photowall gallery on the website?
Thanks
Hi,
Thank you for taking interest in purchasing Refrakt theme.
There is no dynamic video gallery similar to how the image galleries work. But you can add video embeds manually as a grid to the page which will work.
The thumbnail gallery will be a separate unit which is image based. It doesn’t mix images and videos.
Thanks
Hi there, I have been very happy with the purchase however I noticed there is an issue with the menu bar too as the comment above says. It seems to be moving to the wrong place, I also checked your live preview and it is happening there too. Can you please let us know what to do. Thanks.
Hi,
We checked the demo and it’s functioning for us. Could you post to our support forum so we can have a more detailed check on this. It’s the fastest way to solve it.
You can Register to support forum then create a New Support Thread here
Thanks
Hello. I purchased your Refrakt theme one year ago… What happened to main menu? I see the same on my and any refrakt theme page…
Hi,
We did not understand what you meant about the menu. Could you post to our support forum if there’s any problem with yours. We can help check what’s happening.
You can Register to support forum then create a New Support Thread here
Thanks
Hello, two questions concerning SLIDER REVOLUTION plugin (by themepunch) :
1) Refrakt theme documentation is mostly referring to “Revolution Slider”, like chapter “Import Revolution Slider” in Help Guide.
But following chapter title says, “Importing Slider Revolution”... 
I guess all “Revolution Slider” term mean “Slider Revolution”, correct?
If so, and not too much asking, would you mind an update on terms consistency Help Guide?
2) SLIDER REVOLUTION plugin is activated in my Installed Plugins list but needs to be activated in its own settings page and can’t be updated if no code purchased… Could you please explain exact version “type” of this plugin included with Refrakt theme? Do we need to purchase plugin separately to get it updated?
Thank you for your time. Best regards, Philippe.
Hi Philippe,
1. We’ll correct the Help guide. If you check the official Revolution slider they themselves refer to it in both ways. This may be the reason of mix-up. So any terms referred to Slider revolution or Revolution slider is referred to the plugin.
2. Revolution Slider is a bundled plugin with the theme, included for free. It doesn’t need an activation code. The activation code is only if you purchased Revolution Slider individually from CodeCanyon.
Updates of revolution slider will be made available with theme updates as its bundled with the theme. It works this way for all themes bundled with premium plugins.
Thanks
Thank you for this light fast answer !
1. Understood for the revolution around the Slider term itself! If even official naming is using both… Sorry for the blame on Imaginem, my apologies.
2. Noted for the “not necessary” activation code as bundled plugin. Any theme update scheduled?
Thanks again.
We’re testing the final release and will be making an update within 24 hours.
Thanks
Thanks for the good work !
I found out this after the fact but it appears that the theme does not allow the variable product drop down in Woocommerce. That’s a big drawback.
Hi,
It should work with variable products. All features of WooCommerce will be supported.
Could you post to our support forum for us to check why this is happening.
You can Register to support forum then create a New Support Thread here
Thanks
I plan on putting 100+ images on this homepage – so would my visitors be able to scroll through them quickly by date? Also, considering the fact that I will have 100+ images on the homepage on that photowall, would the page still load quickly because of lazy load?
Hi,
Thank you for taking interest in purchasing Refrakt theme.
The arrangement is not done by date. The order of images is the arrangement you have in the thumbnail gallery.
Yes, 100+ images will work as they are lazy loaded the images will display as they load. The page will load first and then the images are displayed as each of them load.
Thanks
Thank you for the quick response! Wow I am impressed! Okay, well the issue i forsee happening is when i get to 100+ images, and a visitor wants to see the first images or just wants to see more images, he will have to scroll alll the way down which leads to a bad user experience (which is an issue with instagram in accounts that have many pictures).
Would there be any way to address this issue with this theme? And if not, would it be possible to get this feature implemented at a low cost?
Hi, If you tap the browsers top bar in mobiles it will auto scroll to top. On desktops it will be easy for users to scroll using the mouse or if it’s a large gallery to navigate to top from the browser scroll bar.
By default scrolling is at the same speed in all websites as it’s done by the browser. Once intercepted through a script the speed will change depending on the machines ability to process the behavior. It won’t be the same for everyone and can lead to negative user experience.
If the features are in your requirements then you won’t need to add any codes or alter any files to get them. All features will be present out of box.
Thanks
UPDATE Had to use the Shortcode field. All working again.
Good day. I am using Gravity Forms. How do I add a form to my page? Using the standard short code does not work [gravityform id=”1” title=”false” description=”false”]. Please advise. Thanks very much.
Hi,
You can use shortcode block in pagebuilder for shortcodes. Read the note that it’s working now.
Thanks
Hi, Do you plan on updating this theme for WP 5.2 compatibility?
Hi,
It’s already compatible with WP 5.2 . Make sure to do a full update which can be easily done using https://envato.com/market-plugin/
Let us know through theme support if there’s any problem.
You can Register to support forum then create a New Support Thread here
Thanks
Thanks for confirming!
Hello,
I have several questions about your theme:
-> is it possible to configure a background image just at the background of the menu and not on the whole page (version http://refrakt.imaginem.co/fullscreen/fullscreen-slideshow/?menu_type= vertical)?
-> Is your theme compatible with the Post Types Order plugin in order to manage the display order of items (eg portfolio items)?
-> Is it possible in “Masonry Portfolio” (http://refrakt.imaginem.co/portfolios/masonry-portfolio-column/?menu_type=vertical) to have the title of the portfolio element at the overview of the featured image?
-> on a gallery (eg http://refrakt.imaginem.co/galleries/thumbnail-3-column/?menu_type=vertical), is it possible to directly enter full screen viewer mode, without having to click on the icon?
-> can the navigation system between the portfolio elements be set to look like the one here: http://isabellechapuis.com in the menu “SERIES” (previous / next with arrows navigation on cursor + 1/2 text | 1/2 image on first element, and next images in gallery mode, and next navigation to a new portfolio item)?
Thank you for this information.
Hi,
Thank you for taking interest in purchasing Refrakt theme.
1. Currently the slideshows will display as in demo.
2. The theme has built in portfolio post order. You can use Post Types Order plugin. It should work.
3. You can display the portfolio with title inside the image. It will display as this refrakt.imaginem.co/portfolios/portfolio-wall-spaced/
4. Sorry, fullscreen view needs to be clicked manually.
5. The navigation isn’t the same as the site link you have provided. In the theme it will function as in demo.
Thanks
