1353 comments found.
Hi Tim,
How to change the main header background?
Thank You
Rregard
Hello,
You can change that in the Theme Options Panel > Overall Elements > Page Header Title background section.
Can you please send wp access + ftp access through the form in this page > http://themeforest.net/user/GoodLayers ?
Please also copy the message into the form as well so we can recognise your case. We will help inspecting directly.
I didn’t mean the ticket system . I meant via the form in our profile page.
Can you please send wp access + ftp access through the form in this page > http://themeforest.net/user/GoodLayers ?
Please also copy the message into the form as well so we can recognise your case. We will help inspecting directly.
I see Check your mail.
Thank you
Hi it seems that a plugin which I already deleted has embedded itself into the theme. How can I fix this? Is a zopim chat widget. No matter what I try I cannot seem to erase it. The support team from HostGator said it had embedded itself.
Hello,
Could you post the page URL where we can see this issue?
Thanks.
It looks like you have added it as a widget, you should be able to remove it in the wp-admin > appearance > widgets page > footer 3 section.
Hi Again,
i can’t change element color in admin panel. https://monosnap.com/file/zBgSbV1gqtOBuGcwqAaFjZGclMfF6wThank You
Hi,
1. Can you try to disable all other plugins first and see if it’s fixed or not.
2. Please make sure that you update the theme to latest version : https://goodlayers.ticksy.com/article/1893/
3. Please clear website’s cache if you’re using caching plugin and also make sure that you clear browser cache.
4. If still doesn’t solve, please provide wp access + site url through the form in our profile page so we can check.
Cheers! 
Hi,
Thank You, Sir
Have been solved
Regard
Hello Tim, why after importing demo content I can’t edit the admin panel? Regard
Hi,
1. Can you try to disable all other plugins first and see if it’s fixed or not.
2. Please make sure that you update the theme to latest version : https://goodlayers.ticksy.com/article/1893/
3. Please clear website’s cache if you’re using caching plugin and also make sure that you clear browser cache.
4. If still doesn’t solve, please provide wp access + site url through the form in our profile page so we can check.
Cheers!
Hi, Thank You for the advice
I did in no 3, and solved.
Regard Cheers
Hello, package url’s are like domain.com/package/content-name, I want to chage it like domain.com/content-name
Can you please inform me?
Hello,
You can try using a plugin like this to remove the slug:
https://wordpress.org/plugins/remove-slug-from-custom-post-type/I downloaded the theme and it was showing error The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed.
i tried to download only WordPress installable file and I think the theme is not complete and I cannot import demos even there nothing
To install wordpress theme, please follow these steps.
1.) After you downloaded file from Themeforest. Do not upload it yet. Extract it!
2.) You will find 6-7 folders and some files inside. You’ll see the file called ‘tourpckage.zip’
3.) Upload this file through wp backend.
Hope this help
If you have any further questions, feel free to submit a ticket in our support site 
Please note that, Right now, all support will be conducted through https://support.goodlayers.com/(Purchase code can be found here : https://support.goodlayers.com/purchasecode.png )
Thank you very much!
Hello, The theme no longer working properly with Gravity forms. It does if it is a basic one but if i use controlled logic forms etc it just load blank and no form. I switched to another theme and it loads. I switch back to your theme and it the contact form from gravity is invisible.
Hi,
Could you make sure your theme and plugins are updated to the latest version? You can find the update instructions here: https://goodlayers.ticksy.com/article/1893/
If that doesn’t solve it, please post the page URL where we can see the issue.
Thanks.
On Edge browser and firefox it looks like it works. On google chrome it does not load the form. shorturl.at/pswGY
Thanks, but that link doesn’t seem to work? It just takes me to https://www.shorturl.at/
I tried testing your contact forms on Chrome and it seems to be working fine here:
https://imgur.com/VA6A9op.pngCould you try clearing your browser cache and see if it helps? If not, are there any specific steps to recreate the issue?
Hi,
Thank you very much for create this amazing theme. I have a pre-sale question.
1) On Main Demo V4, there is filter on top (Keyword, Destination and Duration) Can i add calendar instead of Duration?
2) Is your theme has a profile page which user can see and manage their bookings?
3) Is your theme has a profile page which tour owner can see and manage bookings, payments etc?
Thank you.
Hi,
First of all, thank you so much for your interest .
I need clarify a bit in here: the theme you asking from here: https://themeforest.net/item/travel-tour-travel-tour-management-system-wordpress-theme/19423474 and not here: https://themeforest.net/item/tour-package-wordpress-traveltour-theme/5360508/
1. Yes, it’s possible to do.
2. Yes, we have it in our tour master system.
3. We don’t support for multi-vendors option so that’s not possible.
Best Regard!
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I want to know when this site will be compatible with wordpress 5.5.1?
Hi,
It’s been compatible with 5.5.x for a while now
Please make sure that you update the theme to latest version in order to use with WP5.5 Also, by updating the theme, please make sure that you update GoodLayers’ Plugins as well and please clear browser cache after updating.
You can follow this : https://goodlayers.ticksy.com/article/1893/
Please also make sure that all your being used plugins are compatible with WP5.5 as well.
hi do you know there are any issue on this website theme. theme options are not working.
can you help me to fix this case/
Hi,
Could you make sure your theme and plugins are updated to the latest version? You can find the update instructions here: https://goodlayers.ticksy.com/article/1893/
If that doesn’t solve it, try disabling all your other plugins and see if that solves the problem. If it does, you can activate them one by one to see which one is causing the problems.
If none of those fix the problem then send the WordPress login-password so we can see what’s wrong: https://themeforest.net/user/goodlayers.
Thanks.
Hi, you should consider another way to provide the slider plugin update. I am requesting it per Email for 3 weeks now and still doesn’t have received it…
That’s weird. Normally, I will get back to customers within 10-14 hours.
Not sure which email did you use for sending? Also, can you send me the message again via the form in this page? https://themeforest.net/user/goodlayers
Thank you. Message sent.
Hello. We too seem to have an issue with the Yoast plugin and the latest version of the theme. When a default theme is enabled, Yoast works well. The issue is that when you enter the snippet metadata in Yoast, it disappears when you save the post. Can you please send a new link for the ”/include/include-script.php” that needs to be replaced? Thanks.
Hi,
Can you pm via the form in our profile page? I can send you the fix for that.
Thanks. We have followed your instructions that was sent via email and updated the theme to the latest version 2.3.1. Unfortunately Yoast is still not working with this update.
Hi,
1. Can you try to clear browser cache?
2. If you’re using third party proxy like CloudFlare, please disable it and check.
3. Please also try on other browser if it’s the caching issue or not.
Is there a pending update? The page maker isn’t working currently.
Hi,
Not sure if you updated the theme to latest version yet?
If you didn’t, please follow this : https://goodlayers.ticksy.com/article/1893/ (Please make sure to update GoodLayers’ plugins as well.)
If still got the problem,
1. Can you try to disable all other plugins first and see if it’s fixed or not.
2. Please clear website’s cache if you’re using caching plugin and also make sure that you clear browser cache.
Cheers!
Please update the theme first.
https://goodlayers.ticksy.com/article/1893/ (Please make sure to update GoodLayers’ plugins as well.)Hope this help
Hello, I have two licenses but only use one, How can I renew only one lincense?
Hi,
When you choose to renew the support, it will only charge for one. https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
Hi, this price is to renew for 6 months and just one license? $36.75
Yes, please see the detail in the link I provided. It’s an Envato policy.
Hi I like your theme for my tour agency. but i have some question.
I want to use wmpl plug-in. Is your theme not trouble with wmpl plug-in?
please advise to me. thanks.
Hi,
First of all, Thanks for your interest
Yes, you can use WPML with this theme.
Hi, I have a problem with the theme and the “LayerSlider” plugin. Here is my homepage https://www.skopjedailytours.com/
Hi,
1. Can you try to disable all other plugins first and see if it’s fixed or not.
2. Please make sure that you update the theme to latest version : https://goodlayers.ticksy.com/article/1893/
3. Please clear website’s cache if you’re using caching plugin and also make sure that you clear browser cache.
4. If still doesn’t solve, please provide wp access + site url through the form in our profile page so we can check.
Cheers!
I have a quick question. Is there a way to place the packages widget into a blog post and I’m just not finding it? Thank you in advance.
Hi,
Sorry, you can’t show packages in the blog post content/main area. You can use “Goodlayers Recent Package” widget to show them in a sidebar.
Hi. there are some features that are not working in the theme. When making a post, it is no longer allowing to post a featured photograph. The green button at the bottom no longer allows to upload a picture. IT has a few new features like video, etc. but none of those features work.
upon closer inspection, there seems to be a conflict with the Yoast plugin. Is there a way to have this fixed?
Hello,
Could you try replacing your \wp-content\themes\tourpackage\include\include-script.php file with the one from here and see if it helps: https://we.tl/t-DGXiZETf7w ?
I’m the company owner not the programmer so please excuse my lack of technical knowledge. Is this in the file manager in cpanel?
Yes, you can access File Manger via Cpanel and replace the file from there.
Thank you, it seems to be working fine now.
Hi, can works as multi vendor plugins?
Hi,
Nope, it won’t work with other vendors.
Thanks for your interest by the way
