Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

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hola buenas no he podido instalar el tema en wordpress que puedo hacer, me dice que no encuentra el pluging

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

After the new WP update, videos are not visible in the composer, they loose height capacity, in the front end I need to put a specific class to make them full width.

Can you please include the option of multiple background in one element? This will let me create more appealing websites without so much custom code.

Hello,

i am trying to add a custom product layout in one of my products. I follwed the steps in the Documentation here: https://docs.uxthemes.com/article/245-how-to-create-a-custom-product-page

But everytime when I try to load the “edit product layout with UX-Builder” it keeps on loading but does not open the page to edit it. The normal UX-Builder works fine, also the product layout UX-Builder on other products with just the global custom product layouts works fine. Could you please tell me what to do?

regards Robert

Hi,

Can you submit a support ticket here?

Support Ticket is not possible cause the support time is over. It´s not possible to get any help here?

Hi,

Iam in dev mode, but the header is gone (only on the cart page, i see: 1 SHOPPING CART 2 CHECKOUT DETAILS 3 ORDER COMPLETE.)

But no header? what did i do wrong?

Hi,

Can you submit a support ticket here?

Noticed an issue with standard fonts as an option. I fixed it once but updated our theme and forgot to mention it. When disabling Google Fonts, the CSS is written up for serif as ’ “Georgia,Times,”Times New Roman”,serif”,sans-serif ’ which is not valid. The quotes are not in there properly. They should not be there in general in my opinion. Not a major bug but definitely needs to be fixed.

There also needs to be another way to report these sort of issues without buying support. I do not necessarily need support on this. I need it fixed so I can stop fixing it with every theme update.

Hi,

We’ve received your ticket #116561 and sent it to our development team to check. If you read the message you received, we’ve clearly told that bug reports are reviewed regardless of your support status. You don’t need to renew your support as long as you don’t need it.

I cont see my widgets area in my customizer . I have installed kadence email customizer, using this email customize for almost three months, everything was working fine. but now the customize widget showing blank page and the error is like ” Your theme has 5 widget areas, but this particular page doesn’t display them. You can navigate to other pages on your site while using the Customize to view and edit the widgets displayed on those pages. “

please help me solve this problem thanks !

Hi,

Please submit a support ticket here from the account where you purchased Flatsome.

Hi, having issue with latest version of woocommerce. All other plugins aside from woocommerce are disabled. Some of the options are not visible in the customize tab. See here https://prnt.sc/u1pw7i https://prnt.sc/u1px6h

Any ideas why this is happening or how to fix it?

Hi,

The plugin might not be updated completely or it may be cached. Please try to upload Woocommerce by overwriting the current files via FTP and clear the cache. Also, update Flatsome to the latest version (v3.12.2).

Hello, small pre-purchase question from me. Do you support any quotation (“ask a quote” button on product page) systems/plugins that work in catalog mode? (that are integrated well and work well with the theme, and compatibility with flamingo would be perfect) Best regards!

Hi,

Flatsome is fully compatible with Contact Form 7. I think you can do that with this plugin.

Hi,

First of all, great theme!

I am using the slider included in the UX Builder.

I am trying to disable infintive loop (infintive option off), but if I use auto play (auto slide option on), then the sliders goes from the last slide to the first slide again, over and over.

It is possible to stop slider in the last slide? (With auto slide option on)

Thanks in advance

Hi,

I’ve forwarded this problem to our developer team to check. I agree, it should stay on the last slide when the Infinite option is disabled.

Thanks! I will wait for your reply.

I have found this issue in github:

https://github.com/metafizzy/flickity/issues/612

But I don’t know how to implement this code in the theme or website.

Hi, how can i add Brands? I’m searching and pictures from google showing Brands should be under woo-commerce tab, its really bothering , i need to complete the website this week and there’s already tons of work in the pipeline, and how do i join the support group on facebook, Ive been requesting past 2 weeks but someone is rejecting it every time, what’s the point of having the group then? other themes have proper open forums for the support, where should i go to solve 100 of issues with this theme?

Hi,

Please submit a support ticket here from the account where you purchased Flatsome.

Hello, good morning. I’ve been a client of yours for years and I’ve always loved the theme, however, for ecommerce it is slow even with cache plugins. As it is not complete for ecommerce, it is necessary to install 100 plugins from others to make a complete store, unfortunately test with other themes and they did very well, if possible you can look at what other themes do to be able to do the same, yours still remained at the top, but there is a lack of many plugins incorporated in this theme today in 2020. Looking at the scenario that everyone is creating online store, it would be interesting for you to develop new ecommerce store solutions, I will mention some examples if you ever develop and implement the theme without the need to install new plugins: see the functions of the Rehub theme, install price comparator, product alert, price history, payment methods, birthday message notification, receive an email when you return to stock, integration with egg content, integration with affiliate egg, Elementor pro, Brand and page search, different accordion categories, transparent checkout, pl ugi n wzone, waiting list, video in the gallery and the main one is to improve loading speed. these some points that would be important, please don’t need to answer me, just write down updates for updates, as I’m a fan of the theme of you, if you guys improve this, for us on this side it would be a big improvement and you guys would be on top as always. This is not a criticism, we love the theme, this is improvements, because if you improve, for us it is even better

Hello we send you email but there is no answer ? Do you have ticket system

Hi,

Your ticket #116429 was answered on Aug 17, 13:02. Can you check your inbox and the spam folder?

PHP: 7.3 WORDPRESS: 5.5 Flatsome: 3.12.2 Flatsome Child: 3.0

child theme functions.php not working What should I do?

my FTP folder is www/wp-content/themes/flatsome-child

functions.php LICENSE.txt screenshot.png style.css

Somebody help me.

Hi,

Child theme is a WordPress feature. The problem is not related to Flatsome.

Hello. Since updating to version Version: 3.12.2 Instagram Feed is returning the message: Instagram has returned invalid data.

I’ve tried reconnecting my Facebook/Instagram account and get to the final step (Connect) and the page refreshes to – https://kototea.com/wp-admin/admin-ajax.php but nothing happens. Just the letter 0 on the screen. Can you please advise how to remedy? Thank you

Hi,

Please check your domain has a valid SSL certificate and your website is served over HTTPS. If you have an SSL certificate, you can try with the Really Simple SSL plugin.

Thank you. I have SSL and website is HTTPS. Instagram Feed has been working perfect for months until I updated the theme yesterday. Not sure what the issue is, but can’t connect to Facebook for some reason now

Hello

I got many problems when i updated my wordpress theme to the new version 5.5

I have noticed that i can’t save any setting in “customize.php” in theme options, and i got the same problem in “Advanced” setting in optionsframework

while they are working without any problem on the same domain on wp version 5.4

is there any solution for this please ?

thanks

Hi,

Please update Flatsome to the latest version (v3.12.2).

is there any option to hide the BUY NOW Button when qty is zero ?

Hi,

Please submit a support ticket here from the account where you purchased Flatsome.

Hello. I noticed this in my code on the site: <!- Generator: Sketch 3.8.1 (29687) – http://www.bohemiancoding.com/sketch -> <title>Logo-white</title> <desc>Created with Sketch.</desc> https://pclegko.ru I don’t want to have it! Moreover, the second title tag negatively affects SEO !!!

It’s all over the site and even in the posts! How can that be? I paid money for this topic and do not want to see any other company on my site

Hi,

If you think there is a bug, please report it by submitting a support ticket here. Ignore the auto-reply. All tickets are reviewed and the bug reports are forwarded to the developer team to check.

hi, do you have a way to show the price only to register user

Hi,

Flatsome uses default Woocommerce features. You’ll need to use a 3rd party plugin for that.

Hi, I’m having issues with adding a new ‘product image’ to a product. Clicking ‘set product image’ opens the media gallery, not in a modal window but in a page. Clicking ‘remove product image’ on a product already set up does nothing.

This is clearly broken. Can you replicate this?

Hi,

Flatsome is just a theme. We don’t have any control over the product editor or media gallery. Please try again after clearing cache, deactivating all plugins except Woocommerce and switching to the parent theme.

Hi, is there any way to show review count in product catalog?

Hi,

There is no option for that for now. You need to custom code it.

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