26935 comments found.
Slider Revolution bundled with current version of this theme is 6.2.17 which is broken on wordpress 5.5. Their developers fixed this problem at 6.2.18. When will theme devs include Slider Revolution 6.2.18 or later in the theme package? As it is now Slider Revolution bundled within your theme is unusable on wordpress 5.5.
Hello,
At the moment, the latest version of the Revolution Slider which come bundled with the theme packet is 6.2.17. We consider to add the latest version of it in the near future updates. Also, I have made some tests on my website, with that version and the Revolution is working well, as you can see here -> http://prntscr.com/u20vxw -> http://prntscr.com/u20w3m -> http://prntscr.com/u20was Unfortunately, this account is not assigned to our support forum and that’s why, if you need more technical assistance, you have to open a new support ticket at our support forum from here -> https://forum.tagdiv.com/forum/newspaper/ where you need to provide more details about your problem and we are ready to help you.
All the best! Catalin L.
I apologize for not describing the problem more clearly. The problem is, as Slider Revolution team stated themselves on https://www.themepunch.com/faq/wordpress-5-5-important-update-information/ , ‘A certain deprecated jQuery function in WordPress 5.5 is causing some settings in Slider Revolution and Essential Grid to be set to their default value upon opening the Slider Revolution editor or editing an Essential Grid project.’ I have tested this myself and confirmed that on 6.2.17 some settings do revert to default upon reopening Slider Revolution editor. No further technical support needed as solution to this problem seems to be simply updating the plugin. I hope an updated version of the plugin will be added to the bundle on next update. Thanks!
Hello,
We try doing our best and we will consider adding it in our future updates!
All the best! Catalin L.
Please fix this cpu usage issue. Last 2 updates heave messed up my site completely. I was using 4cpu and 8gb ram and upgraded to 6cpu and 12gb ram and the issue is still there cpu still goes high. Past few days I have re configured my server moved my website to new host nothing has worked.
You guys should allow us to downgrade to old version or maybe try to listen to our problem.
And also please don’t reply with those links to fix cpu usage I have done all of that and I am not even using tagDiv Standard Pack which should speed up my site.
Not just me there are many users complaining about this issue so it has to be theme rather than our server.
Thank you
Hi,
Sorry to hear there are problems with the theme. Are there any issues when the CPU usage is high? Did this happen after you update the theme and WP? If you revert to an older theme version in the theme updates panel, is the issue solved? https://prnt.sc/u20xzz
Thank you! Simion C.
Even a slight increase of traffic my site stops working and I have a 6cpu and 12gb ram, can’t login to wordpress and for users website keeps disconnecting. It started to happen after 10.3.6 update but it took me way long to find the cause as I would never have thought the problem was coming from theme.
I did try to install the older 10.3.5 but too use tagdiv composer and tagdiv library it tells me to update those plugin and those plugins are the main cause of cpu.
Thank you
Hi,
We could take a look at the website, you can send us an email at contact@tagdiv.com and provide admin login, also cPanel.
Thank you! Simion C.
I have sent an email. please check. Thank you
Please tell me will there be update coming with a fix or not? Because last few weeks my bounce rate has gone up by 41% as site keeps crashing and lost so much traffic to my competitor.
If there won’t be any updates then I would rather buy other themes. Or maybe give us option to downgrade tagdiv library and tagdiv composer plugins.
Also $41 for 6 months support is ridiculous.
Hi,
This wouldn’t be an issue that can be solved from our side through a theme update. The recent theme up[dates weren’t major updates that would suddenly cause such issues. If it hasn’t happened before updating, have you tried reverting to an older theme version from the theme updates panel as mentioned above? Does that solve the problem? If you have sent us an email we will take a look, and try to provide some suggestions as soon as possible. The support extension prices aren’t defined by us, they can be seen in this Envato guide https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support which I believe applies to all themeforest products.
Thank you! Simion C.
100% sure it’s coming from theme plugins. My 4cpu and 8gb ram was handling 3000 concurrent users without any issue and now it can’t even process 500 users with 6cpu and 12gb ram. Past few weeks I have removed so many plugins because I would have never thought it would be newspaper theme as I have been using it for 3 years now.
Also look at comments here and forum people would not just start complaining randomly with the server issue and I am sure there are so many other users who have not figured it out it’s theme fault as it took me 1 week to find out.
as I do: so that the header with the Cloud Templates. load before web body because it is the last thing that loads!
Hello,
Thanks for using our theme and also, we are sorry if you are facing some problems with our product. Unfortunately, this account is not assigned to our support forum and that’s why, if you need more technical assistance, you have to open a new support ticket at our support forum from here -> https://forum.tagdiv.com/forum/newspaper/ where you need to provide more details about your problem and we are ready to help you.
All the best! Catalin L.
Hi!
After the latest update I got this error too: Error at zones: 6(models) : 5(dom). The model does not match the content Current state has involved an issue. You could try an UNDO operation (CTRL+Z / CTRL+SHIFT+Z)
I tried the solution tried above with uninstall-reinstall TD composer but it didn’t work. Thanks
Hello,
Thanks for using our theme and also, I feel sorry if you are facing some problems with our theme! First of all, please make sure that you have correctly updated the theme via FTP way because this is the surest method in that case. In most cases, that problem occurs due to some untested plugins which might interact with the theme core files and causes a lot of unknown issues. As a hint, if you are using the WPBakery plugin, please remove it and use only the TD Composer as page builder if you want to achieve a better theme performance. Unfortunately, this account is not assigned to our support forum and that’s why, if you need more technical assistance, you have to open a new support ticket at our support forum from here -> https://forum.tagdiv.com/forum/newspaper/ where you need to provide more details about your problem and we are ready to help you.
All the best! Catalin L.
Thank you, I deactivated all plugins and it worked. Now I need to find which plugin caused the problem. Thanks a lot
Block “Slide” in tagdiv composer doesn’t work properly. Its filter post and categories not included, it seems Slide doesn’t see any posts or categories at all, please fix it.
Hello,
I feel sorry if you are facing some problems with our theme functionalities! Please make sure that you are using the latest version of the theme and all of the required plugins are updated, remove all of untested plugins, clear all the caches, purge CDN files and check the results. Unfortunately, this account is not assigned to our support forum and that’s why, if you need more technical assistance, you have to open a new support ticket at our support forum from here -> https://forum.tagdiv.com/forum/newspaper/ where you need to provide more details about your problem and we are ready to help you.
All the best! Catalin L.
I have a question in how many websites can i use your purchase code if i purchase your theme ?
Hi,
The Envato license terms can be seen here https://themeforest.net/licenses/standard and here https://themeforest.net/licenses/terms/regular According to these terms, a license can be used to create one single end product/website.
Thank you! Simion C.
Please I just want the Covid-19 Italy pro. when I choose to buy it it sends me to Newspaper. why is that?
Hi,
You can’t buy a demo, you can buy the theme and then install the demo you want https://forum.tagdiv.com/installing-demos/ Once you purchase the theme, you can install any demo you want. If you have more questions let us know.
Thank you! Simion C.
Hi, paying 50 USD every 6 months is not cool. It should be at least for a year. I just renewed and it expired. We are facing 3 problems. The Admin dashboard is opening very slowly, takes 2-5 minutes to load when we turn on all the tagdiv plugins. 2) Some of the stories on desktop open in mobile format on its own, randomly. Eg- https://www.gadgetbridge.com/news/canon-eos-r5-and-eos-r6-full-frame-mirrorless-cameras-launched-in-india/ 3) The mobile site and amp plugin is activated, yet on mobile it does not show the mobile site. It shows the desktop version. Please help.
Hi,
Please try to understand that the support extension prices are defined by Envato, not by us, as mentioned in this guide here https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support If the mobile theme/AMP and desktop theme are mixed, that is is most cases caused by caching. Depending on what caching you are using, check if it has settings for using a mobile theme, activate them if there are any. Or try the super cache plugin, which works fine with the mobile theme https://tagdiv.com/wp-super-cache-plugin-install-and-configure/ Also please check if there are enough resources, PHP version etc https://tagdiv.com/newspaper-theme-requirements/
Thank you! Simion C.
Updating WP 5.5 and the theme to the latest build as well. TD Composer is not working as it keeps on rounding a loop forever, we cannot edit any pages or even the cloud templates and you cannot click anything on the TD Composer options. Hope you fix this issue.
Hi,
This problem was fixed, all you need to do is to follow the above steps: 1. Disable tagDiv Composer -> https://i.imgur.com/uzBdRB9.png 2. Delete tagDiv Composer -> https://i.imgur.com/xGGfYE7.png 3. Reinstall tagDiv Composer -> https://i.imgur.com/Ay0zJHn.png or -> https://i.imgur.com/ZMgV9at.png 4. Clear all cache from your website, host, and browser ( for browser use force refresh Ctrl Shift R ).
If there is still a problem, provide send us an email at contact@tagdiv.com with your admin login, as well as cPanel or FTP if possible.
All the best! Catalin L.
Hello, can I get my money back? To many bug and error everywhere. I can’t use your feature and your support is very slow. How can I get my money back?
Hi,
I feel sorry if you are unhappy with our theme and also, if you want a full refund, please not that you can make a full refund request from here -> https://themeforest.net/refund_requests/new and we will get your money back as soon as possible.
All the best! Catalin L.
what the hell is a child theme for when newspaper parent theme is updated and messes up all the work done
Hi,
Were there problems with the child theme after the recent update? What happened exactly? If you have identified any issues with it, please send us an email at contact@tagdiv.com and mention all the details about them. Mention also from which version you updated the theme.
Thank you! Simion C.
what is the correct image dimensions for post featured images?
Hi,
Thank you for using our theme! Please note that we do not have a certain image size but you can use the HD images if you want to achieve better theme results. If you need more technical assistance, please open a new topic at our support forum from here -> https://forum.tagdiv.com/forum/newspaper/ and we are ready to help you.
All the best! Catalin L.
question admin-ajax.php is causing high cpu. we are on the latest theme version. we moved our site to THREE different hosting platforms and the issue is still there. One hosting platform can even open wp-admin.
Is this a known issue – if so let me know if you have link to knowldgebase. If not – pleae advise on what should we do.
Every hosting team (10Web, Siteground, Crocweb) say it is the issue with the theme. I couldn’t believe it when I heard it first time, but I keep hearing it from every hosting I move the theme into. (plugins can do this is as well, but we don’t run anything unusual – wordpfence, jetpack, geodirectory, and othjer typical ones)
Unfirtunately this is definitely the theme and not any of the plugins, here is the testing on the server that has 1 CPU available for this site and 1GB of RAM wit all plugins active:
1. With Newspaper theme activated – reloading the home page causes a) 69% CPU spike and b) I simpluy cannot login to wp-admin, I get 503 service unavailable error
2. When default Wordpress 2020 theme is activated – CPU spike with reloading the whomepage is 3%, no problem logging in to wp-admin
The test was perfomred 3 times with consistent results.
This test confirms what 3 other hosting companies are saying.
Sama question: Is this a known issue – if so let me know if you have link to knowldgebase. If not – pleae advise on what should we do.
Hi,
Comparing the Newspaper theme with a simple default WordPress theme is inconclusive. The theme does use admin ajax for quite a few elements, maybe these can be reduced on your website. We could take a look at the issue you are having, send us an email at contact@tagdiv.com and provide a link to the website, admin login, also cPanel.
Thank you! Simion C.
Apparently there is an error in your library in newspaper theme, when I try to edit the theme with td composer it does not load the page, it stays loading: Isuues detected. The new issues tab display information about deprecations, braking change and other potential problems “ https://ibb.co/VNfzZ1d
Hi,
Please reinstall the composer, deactivate and delete it and reinstall it from the theme plugins panel https://prnt.sc/u1f63q Then clear the cache, and also the browser cache (or force refresh the page in which you are checking, should be Ctrl+Shift+R in the browser). Then it should work fine.
Thank you! Simion C.
Apparently there is an error in your library, when I try to edit the theme with td composer it does not load the page, it stays loading: Isuues detected. The new issues tab display information about deprecations, braking change and other potential problems “
Hello,
This problem was fixed, all you need to do is to follow the above steps: 1. Disable tagDiv Composer -> https://i.imgur.com/uzBdRB9.png 2. Delete tagDiv Composer -> https://i.imgur.com/xGGfYE7.png 3. Reinstall tagDiv Composer -> https://i.imgur.com/Ay0zJHn.png or -> https://i.imgur.com/ZMgV9at.png 4. Clear all cache from your website, host, and browser ( for browser use force refresh Ctrl Shift R ).
If there is still a problem, provide send us an email at contact@tagdiv.com with your admin login, as well as cPanel or FTP if possible so we can take a closer look over that section.
All the best! Catalin L.
Can we expect Android and iOS application with the next update ?
Hi,
Thank you for your interest in our theme but please note that we do not plan to release any application for Android or iOS. Sorry about that but please note that’s a WordPress theme and not an application. However, you can see that our theme is working as expected on the Android and iOS systems.
All the best! Catalin L.
Another issue since updating to WP 5.5 and the theme to the latest build.
Several of my pages are displaying the following when I open them in TD Composer and it wont let me click on any of the modules to edit them.
Error at zones: 6(models) : 5(dom). The model does not match the content Current state has involved an issue. You could try an UNDO operation (CTRL+Z / CTRL+SHIFT+Z)
https://ibb.co/vZjyWg4Hello,
This problem was fixed, all you need to do is to follow the above steps: 1. Disable tagDiv Composer -> https://i.imgur.com/uzBdRB9.png 2. Delete tagDiv Composer -> https://i.imgur.com/xGGfYE7.png 3. Reinstall tagDiv Composer -> https://i.imgur.com/Ay0zJHn.png or -> https://i.imgur.com/ZMgV9at.png 4. Clear all cache from your website, host, and browser ( for browser use force refresh Ctrl Shift R ).
Also, please check the guide from here -> https://forum.tagdiv.com/tagdiv-composer-not-working/ If the problem persists, please send us an email at contact@tagdiv.com with your wp-admin credentials and Cpanel access so we can take a closer look at that section.
All the best! Catalin L.
Hello, how are you? Just reporting an error with the new update: The smartlist is not working on the ‘mobile’ version. When you click on ‘next’ or ‘previous’ it does not change.
Hello,
We are fine, thank you! Also, thank you for using our theme! We know about the problem with the smart list and we hope to fix it as soon as possible and include that in our future updates.
Sorry for the inconvenience! All the best! Catalin L.
Hello Team, Suddenly my theme stops showing images, it is picking some styles from Parent theme, can you please let me know what is causing the issue? As we didn’t do any update on site.
Here is the CSS opacity rule which is causing this issue. https://prnt.sc/u0y22lThanks, Sunil
Hi,
We could take a look at it, you can send us an email at contact@tagdiv.com and provide a link to the website so we can inspect it.
Thank you! Simion C.
I have problem with loading TD Composer, I make all of the steps in the comments, but no success. My theme version is 9.6, do I need update the theme?
Hi,
That would be best, you should consider updating the theme to the latest version https://tagdiv.com/update-newspaper-theme/ Here is the changelog https://tagdiv.com/newspaper
Also note these articled regarding a couple of major updates since the version you are using https://tagdiv.com/updating-the-core-of-tagdiv-themes/ https://tagdiv.com/newspaper-theme-update-standard-pack-or-tagdiv-cloud-templates/
Thank you! Simion C.
