60 comments found.
We installed the theme and demo content, we then removed the pages we didn’t need and changed the name of a couple of others but now we just get the loading circle appear? Please see here – http://dp-dev.co.uk/5absite/ the site wont load at all? Can someone help please?
Please open ticket in our support system https://support.smartdatasoft.com our support team will answer you our support time
Do not forget to provide site access also. Thank you
The theme is a great one of the best I have used. I recommend to everyone and the support is up to date and fast.
Hi there,
My home page is in a loop and it keeps loading. Also, how can I modify the footer ? Thanks
Hi, we saw your ticket and we replied there. Please follow up your ticket.
Thank you, SmartDataSoft Team
Hi there,
I do not see any replies there
How do i change the logo? I have trying updating the logo from the admin and through media library but not changing at all. Please let me know
Hi
You can add the logo from the appearance >> customize >> site identity. Also if you see any page doesn’t change any logo then you can change the logo from the page editor of that page https://i.imgur.com/4u2SW1m.png
Thank you
SmartDataSoft Team
Hi team, I have a problem with the setting of the theme, I cannot to change the Desktop logo and mobile from the setting, You can see the screenshot one: https://bit.ly/3jPrgyd and screenshot two https://bit.ly/35R9QfC and screenshot three https://bit.ly/2JlG4rE please help me. Regards.
I’m having some issues with support. Some of my pages are not showing formatting, specifically career page and contacts page. I wrote a ticket, but they just gave me css, which did not solve my issue. If anyone out there has some good tips on this theme, I would be very appreciative. Thanks-K
Their support does not exist !!! Very arrogant people. I do not even know why did we pay for this theme if they cannot figure out why it is not working!! Stay AWAYQ
Can you please send me the ticket no. So that i will discuss with my team. We just released a update did you update and checked your file.
Thank you
Ticket #23888
How can I talk to management? Support is very bad, they just sent us some irrelevant information and asked us to remove a bad review. We are so disappointed with the company.
I am sorry to know. I have talk with my support team and told them to fix your issues asap. Please email me from our profile page with you issue I will personally handle your issues Sorry for the inconvenience Regards Ceo,SmartDataSoft
I had some issues with the theme, but it was resolved pretty fast. I highly recommend these guys!
Glad to know your issue is resolved. Thank you
Hello, I was just wondering on the team page if there was an option to add a lightbox for more information? We have a couple of paragraphs of text for each team member and wondering where would could fit this in?
Sorry their is no option right now to show light box more information. You can put member profile url where you can show details. Thank you
Hi, when will you be adding the basic ability to change the main colour?
Sorry for the inconvenience. We are working on this matter. We will release update soon. You will get update notification after releasing new update.
Can you tell me how long? My support for this theme is already a month old.
Hi,
We have updated our color options as your requirements. Please follow up your ticket number #21192.
Thank You
SmartDatasoft Team
Thanks!
Can I have the demo contents please?
Please follow our documentation and import your demo content. Your site will look same like us Thank you
Any reply to my ticket?
We just start our office after vacation. Let me inform the ticket no. I will follow up that. Thank you
Congrats on a great work!
I am trying to import the demo but all pages are blank. I saw the content.xml and the images links are all dead like this – https://smartdatawp.com/lovecare/wp-content/uploads/2020/02/banner-2-3.png
Your message show you didn’t purchase the theme. If you purchase the theme, please use latest theme and plugins after download from themeforest .thank you
Hello,
1. Is it compatible to Visual Composer? I like it but I prefer VC instead of Elementor
2. Can we change all colours easily through Colour options ?
Sorry, it is build with elementor. Yes you are able to change base color of the theme. All section color can change via add-on s if some are missing which you need to do from child theme Thank you
Ohhh sorry to hear that. I will buy but hopefully will be able to buy Visual Composer and use with it. I guess possible
1. I bought and after importing I cannot see any place to change color as you told me.
2. Some sections not as on demo
3. Some options shown on documentation not available on theme
I opened an urgent ticket #20006
Hello, You are not able to modify theme with Visual Composer. It only work with elementor. Secondly our respose time is max 24hours. We are not GMT+6, withing our support time we try our best to reply all customer with priority basis. We will try our best to answer you asap. Thank you
maybe that’s why he doesn’t want to load the demo
Please open ticket in our support system https://support.smartdatasoft.com Thank you
hi i have problems with installation can you help me
Installatiepakket downloaden van /home/public/sites/www.ambulantopmaat.nl/wp-content/themes/lovecare/framework/plugins/lovecare.zip…
“Installing Plugin Lovecare Core” this plugin won’t install
Please open ticket in our support system https://support.smartdatasoft.com our support team will help you. Thank you
Congratulations…. Nice Work, GLWS 
Adorable job, done by you …. Congratulations! Good Luck with Sale
Congratulations! Nice Work, GLWS
Nice work GLWS
