7265 comments found.
Hello there. unfortunatly all css animations at my site don`t work anymore after the last update. The elements are simply not appearing at all. I can see them at the preview but not at the online sites! please look at www.dynamo.sportschule-alex.de
Hi, please update TheGem and all its plugins (including revolution slider) to the latest version https://codexthemes.ticksy.com/article/14369/
solved! sorry:-) just needed to deaktivate more plugins…
Thank you for letting us know
Hi there I can’t import demo sparta interior but i can install other themes?
Hi, please submit a ticket at https://codexthemes.ticksy.com/ and provide following info: - Which theme version are you using (Elementor or WPBakery)? - Which errors do you get? - What is your URL
Hello, I’ve just looked at my website to find almost of it is missing. Please check vulcanstudio.co.uk and see the home page and others have loads of content not visible and whole sections completely gone.
Hi, please update TheGem and all its plugins (incl. revolution slider) to the latest version.
I have done.
It maybe a caching issue on my computer as the pages are showing ok on my phone.
Do you have some caching plugin on your WP installation? Did you try to empty this cache? Please provide your access details via https://codexthemes.ticksy.com/, we will check
It took us a while to get used to the bakery@the gem. Now, after finished, 6 Months and support are gone. Anyway I try to find some help here: After Updating Plugins and WP5.5 the carefully designed site ist screwed up. Did you already update the Theme and do I have to work on my site, or will it be fixed after your new Themeupdate?
Hi, please be so kind to update TheGem and all its plugins to the latest version and everything will be ok. In case of any further questions do not hesitate to contact us via our contact form at https://themeforest.net/user/codexthemes
Recently re-upped on support license… also recently just updated to version 4.5.2 of the theme. I’m getting a notice that some of the templates are outdated.
thegem/woocommerce/cart/cart.php version 3.8.0 is out of date. The core version is 4.4.0,
thegem/woocommerce/cart/cross-sells.php version 3.0.0 is out of date. The core version is 4.4.0,
thegem/woocommerce/single-product/title.php version 1.6.4 is out of date. The core version is 4.4.0,
No child theme being used. Please advise…
Hi, did you update TheGem elements plugin as well? Please check, that all plugins (not only the theme) are updated. In case issue will remain please send us a ticket via codexthemes.ticksy.com, we will check
Yes indeed. The plugin TheGem Theme Elements (for WPBakery) is at version 4.5.2 and does not indicate that it needs to be updated.
Please be so kind to contact us via our support center at codexthemes.ticksy.com, we will check.
I have already done this.
Logged a support ticket but no reply, Backend Editor will not run. I have tried the Jquery Updater which did no work, Jquery Migrator Help shows the following issues
1. https://MYDOMAINNAME/wp-content/themes/thegem/js/thegem-theme_options.js: jQuery.fn.load() is deprecated 2. https://MYDOMAINNAME/wp-content/themes/thegem/js/thegem-admin_functions.js: jQuery.fn.size() is deprecated; use the .length property 3. https://MYDOMAINNAME/wp-content/themes/thegem/js/thegem-admin_functions.js: jQuery.fn.size() is deprecated; use the .length property 4. https://MYDOMAINNAME/wp-content/themes/thegem/js/thegem-admin_functions.js: jQuery.fn.size() is deprecated; use the .length property 5. https://MYDOMAINNAME/wp-content/themes/thegem/js/thegem-admin_functions.js: jQuery.fn.size() is deprecated; use the .length property 6. https://MYDOMAINNAME/wp-content/themes/thegem/js/thegem-admin_functions.js: jQuery.fn.size() is deprecated; use the .length property 7. https://MYDOMAINNAME/wp-content/themes/thegem/js/thegem-admin_functions.js: jQuery.fn.size() is deprecated; use the .length property 8. https://MYDOMAINNAME/wp-content/themes/thegem/js/thegem-admin_functions.js: jQuery.fn.size() is deprecated; use the .length property 9. https://MYDOMAINNAME/wp-content/themes/thegem/js/thegem-admin_functions.js: jQuery.fn.size() is deprecated; use the .length property 10. https://MYDOMAINNAME/wp-content/themes/thegem/js/thegem-admin_functions.js: jQuery.fn.size() is deprecated; use the .length property 11. https://MYDOMAINNAME/wp-content/themes/thegem/js/thegem-icons-picker.js: jQuery.fn.size() is deprecated; use the .length property 12. https://MYDOMAINNAME/wp-content/themes/thegem/js/thegem-icons-picker.js: jQuery.fn.size() is deprecated; use the .length property 13. https://MYDOMAINNAME/wp-content/themes/thegem/js/thegem-icons-picker.js: jQuery.fn.size() is deprecated; use the .length property 14. https://MYDOMAINNAME/wp-content/themes/thegem/js/thegem-icons-picker.js: jQuery.fn.size() is deprecated; use the .length property 15. https://MYDOMAINNAME/wp-content/themes/thegem/js/thegem-icons-picker.js: jQuery.fn.size() is deprecated; use the .length property 16. https://MYDOMAINNAME/wp-content/themes/thegem/js/thegem-icons-picker.js: jQuery.fn.size() is deprecated; use the .length property 17. https://MYDOMAINNAME/wp-content/themes/thegem/js/thegem-icons-picker.js: jQuery.fn.size() is deprecated; use the .length property 18. https://MYDOMAINNAME/wp-content/themes/thegem/js/thegem-icons-picker.js: jQuery.fn.size() is deprecated; use the .length property 19. https://MYDOMAINNAME/wp-content/themes/thegem/js/thegem-icons-picker.js: jQuery.fn.size() is deprecated; use the .length property 20. https://MYDOMAINNAME/wp-content/themes/thegem/js/thegem-icons-picker.js: jQuery.fn.size() is deprecated; use the .length property 21. https://MYDOMAINNAME/wp-content/themes/thegem/js/thegem-icons-picker.js: jQuery.fn.size() is deprecated; use the .length property 22. https://MYDOMAINNAME/wp-content/themes/thegem/js/thegem-icons-picker.js: jQuery.fn.size() is deprecated; use the .length property 23. https://MYDOMAINNAME/wp-content/themes/thegem/js/thegem-icons-picker.js: jQuery.fn.size() is deprecated; use the .length property 24. https://MYDOMAINNAME/wp-content/themes/thegem/js/thegem-icons-picker.js: jQuery.fn.size() is deprecated; use the .length property 25. https://MYDOMAINNAME/wp-content/themes/thegem/js/thegem-icons-picker.js: jQuery.fn.size() is deprecated; use the .length property 26. https://MYDOMAINNAME/wp-content/themes/thegem/js/thegem-icons-picker.js: jQuery.fn.size() is deprecated; use the .length property
Hi, please update TheGem and all its plugins to the latest version and everything will be good. Also, please be so kind to edit this message and shorten it, would be great! In case of any further questions do not hesitate to contact us via our contact form at https://themeforest.net/user/codexthemes
Hello, I have problem with text elements on my site. When i try to update the theme, i got fail message.
When i try to reactivate my theme i got this message: You have exceeded the max. number of activations, allowed by this activation key. Please purchase an additional copy of theme in order to get a new valid activation key. In case of any questions in this concern please contact our support here – https://codexthemes.ticksy.com/submit/#100013212.
I made this site last year. First i mage it on test domain then i migrate it on real domain. Is it problem? Pls help.
Hi, you have violated the license agreement by installing and using TheGem on several websites under one license. You can contact us via our contact form here https://themeforest.net/user/codexthemes and we will provide you the list of this websites. Please purchase additional licenses and provide us new purchase codes (via our contact form at https://themeforest.net/user/codexthemes) and we will re-activate your license. Or remove TheGem and all its files completely from other websites. Thank you
Hey guys .. wanted to understand now that I am porting my site to a different host with the same domain name. want know understand that the theme license that ive purchased will work on the new host. the license is currently connected to the same domain name.
Hi, at the moment you have 2 active different installations under the same license key, please contact us via our contact form at https://themeforest.net/user/codexthemes for further details
We updated wp to 5.5 and like others here (with same experience), our page is rendering odd with some front-end contents lost. In addition, this error message is displayed when we try to access plugins from the gem theme activation page: “Sorry, you are not allowed to access this page.”
Furthermore, LayerSlider and Slider Revolution plugins won’t update. Kindly confirm that we have some sort of “extended license” for any or both of them as a license owner of TheGem theme?
We’ve tried sorting out our issues by installing the jQuery Migrate Helper but it returns warnings/errors for TheGem theme, and this message too: “Please make sure you are using the latest version of all of your plugins, and your theme. If you are, you may want to ask the developers of the code mentioned in the warnings for an update.”
Beyond frustrating.
Hi, you just need to update TheGem and all its plugins to the latest version https://codexthemes.ticksy.com/article/14369/
Thanks for your prompt response, however, a couple of my questions remain unanswered. I also forgot to mention that we’ve already updated TheGem theme but like I said when we click “Begin Installing Plugins”, a blank page with the following error message is displayed: “Sorry, you are not allowed to access this page.” Do we need to reinstall TheGem theme all over again?
Hi, seems like your WP user does not have permissions to install plugins. Please share your URL and wp-admin details via our contact form at https://themeforest.net/user/codexthemes, we will check
Hi. The WP user has full admin access but I have sent the details as requested. Thanks!
Can you look at ticket number #2507928 please
Hi, replied in ticket
Hi, I purchased two licenses for the Gem theme; however, I am using a different theme on one of the sites I previously had the Gem theme installed. I now want to install the Gem theme for a different site. I tried activating both licenses I have but the activation returns an error for both purchase codes. How do I verify and deactivate the previous domain that was using the purchase code?
Hi, at the moment you have two licenses and two final production websites. For details please contact us via our contact form at https://themeforest.net/user/codexthemes
Hello, I am waiting for your response for 7 days and I have no solution to a very common problem, the animations do not appear in the Rev Slide plugin
Hola, estoy esperando su respuesta durante 7 dias y no tengo solución a un problema muy común, no aparecen las animaciones en el plugin Rev Slide
The row hide not working properly. I had hide one row on a mobile device but the row background image still showing on a mobile device.
Hi, please use our contact form at https://themeforest.net/user/codexthemes and provide your URL, we will check
Dear Support
Is this theme now compatible with WordPress 5.5? I can see in the change log that you say it is but on themeforest it still says only compatible with WP 5.4
Thanks
Hi, yes, it is compatible. Themeforest has not udpated the list of compatible software yet that’s why we don’t have an option to select it now (maybe in a couple of days it will be available). But don’t worry., TheGem is 100% compatible with WP 5.5.
we have a 50+ page site built out using VC page builder, but want to switch to elementor, we would do so OVERTIME, not all at once, can the new elementor support, run along VC page builder? (your readme says no, but i want to hear direct from you) in this case its not feasible to rebuild the entire site real quick in elementor (we need to have both page builders and update over time) thanks
Hi, thank you for your request. Yes, both theme versions are optimized for different builders and cannot exist simultaneously on one installation. We would recommend to make a localhost or subdomain development copy of your current website, install there the Elementor version and rebuild pages there; after that you can just migrate the Elementor website to your live.
dear all, I need to disable hover color of “circular overlay” hover type at styled gallery. Can you please suggest how to do it? thanks a lot
Hi, pls. provide a link to the page with the gallery, we need to see your settings.
hellow, you have problems whit the plugin woocomerce? i’m using TheGem Theme, when I finish the purchase it does not work, it does not load the checkout page, if i change to other theme it work perfectly so i think it is a not problem configuration of woocomerce, can you help me?
Hi, sounds strange. Please provide your link via our support center at codexthemes.ticksy.com, we will check
Hello there, I purchased this yesterday and has raised some tickets. I have requested for refund as per Envato policy as explained in ticket. Please can refund be processed asap. Thanks
Hi, Not sure if you are aware, but one of the recent GEM updates broke (ie making not visible on website) any content using the following features: “CSS Animation”, “Lazy loading enabled”, or any icons using the “icon with title”. Those are the ones I noticed and wanted to make you aware.
I was hoping the most recent update would have fixed this, but it did not.
Best,
Hi thank you for letting us know. Yes, we are aware of this issue caused by the latest WordPress 5.5 update. It has introduced its own lazy loading feature enabled by default, so now we are preparing a theme update on this which will be available in a couple of hours. Sorry for any inconvenience.
This item was featured on ThemeForest
Power Elite Author
Contact the Envato Market Help Team
