6358 comments found.
Hi,
Slider revolution is not saving. I created a new slide and save. But when i add it on page, the slide is not appearing.
I click on Slider Revolution menu and dont find any slide that i have create.
Impreza and wordpress is all last version.
Hello,
Please provide your website (URL, admin username, and password) credentials via this contact form so we could investigate the issue: https://themeforest.net/user/upsolution#contact
Thanks in advance!
Hi,
I have a website with your theme but I’m not sure if the demo is deprecated.
https://www.itakahardware.com/producto/herraje-kit-manija-atlanta-con-cerradura-bano-aluminio-inox-o-aluminio-plata/The ‘Add to cart’ button on variable products for Woocommerce is impossible to translate. I tried with a few plugins and WC codes.
If I renew the license, is this fixed? or could you support with translate? Also, can I update the theme?
Please deep answer, thanks.
Hello,
As I can see your “Add to cart” buttons are not related to Impreza, they were added via this plugin https://wordpress.org/plugins/woo-variations-table/ Please contact the authors of the plugin and ask them to provide a solution.
Yes, you can easily update your theme, take a look at this article for details: https://help.us-themes.com/impreza/installation/updates/
Let us know if you have further questions!
Thank you very much for the answer!
Hello first this is the best theme ever, theme works great on all mobile devises but on iPhone 11 a big white spaces showing after every product when using grid layouts. can you help please?!
Hello,
Please provide us with a relevant URL so we could investigate the issue.
Thanks!
Hello if you try the following link on any mobile its good but on iPhone 11 it shows a big white spaces between items:
https://gburger.site/gb-mobile/ if you don’t have iPhone 11 test online using: https://appetize.io/ screen shot: https://postimg.cc/cK53PVPVHello,
As I can see you’re using an outdated Impreza, please update Impreza to 7.8.4 version https://help.us-themes.com/impreza/installation/updates/ then update ALL the plugins, clear cache and check again.
Let us know if it works for you!
Hello Do you have a plan to synchronize this template with elementor?
Hello,
We don’t plan supporting Elementor in foreseeable future. At the moment we’re developing our own Page Builder.
Let us know if you have further questions!
If have problems with screens that doesnt work on Impreza like Header Builder, Design options, etc…. Just activate and desactivate the “maintenance mode”. Just work! 
TETAJANE, just try activating and desactivating the “Maintenance Mode” in Impreza > Theme options > General
Hello,
Provide us with a relevant URL so we could check your site.
Thanks in advance!
Dear Ipmpreza team, I have the same problems as the other users here. I can´t save any changes made by WP Bakery. I tried to clean the cache, update all the plugins and restart the browser but it still doesn´t work. So what is the next step please?
Hello,
This question requires special knowledge possessed by our support team. Please create a ticket on the Support Portal: https://help.us-themes.com/ and provide credentials via private reply (URL, admin username, and password)
Thanks!
Hello i sent you an email but no response, can I please get an older version of this theme please? version 1.1,7. I need it in order to restore a corrupted website.
Hello,
We didn’t receive any emails, please use this contact form to drop us a line so we could provide a link https://themeforest.net/user/upsolution#contact
Thanks!
Hello I did use that link before. I’ve resent the message now. Or my email is ashley.richardson@me.com if you want to send me the link please.
Hello,
We just sent a reply, please check again.
Hello hi,
this doesn’t work and there’s no plugins in the folder. Could you please check this and resend please.
I’m having a hard time making any changes, the WPBakery didn’t respond to the save button, and it won’t let me modify my website.
Hello,
Your issue might be related to an outdated cache. Please clear all cache, restart your browser and check again.
Let us know if it worked!
Updated all themes and plugins. Cleared cache and even used a completely different browser but still can edit posts and WPBakery also doesnt work.
Hello,
Please provide your website (URL, admin username, and password) credentials via this contact form so I could take a look: https://themeforest.net/user/upsolution#contact
Thanks!
Thank you for checking. Seems to be an error caused by Yoast SEO
Hi,
Grid gallery images is increasing the size of the logos images even though the settings are configured to show the image in its original size.
http://br540.teste.website/~maiom815/conveniopos.com.br/Hello,
Append the next code to Theme Options > Custom Code > Custom CSS:
.layout_gallery_default .owl-carousel .owl-item img {
width: initial;
margin: auto;
}
Let me know if it works for you.
WordPress 5.5 issue – Comment for others:
If you “Download Installable WordPress Fils Only” it is the latest version, but if you get the “All Files & Documentation” it is a month old.
Also, I did have to clear browser cache.
I also had to update the Core plugin and WP Bakery.
We love this theme. Got it through our Envato Elements package. Beautiful site built using it. We have one small problem. On bottom of every single portfolio item is “No results found” but we don’t know what we missed setting up to get rid of it! Can you assist us? https://glaserpropertymanagementinc.com/rentals/10960-ashton-ave-unit-206-los-angeles-ca-90024-2b-3b-asking-3049/
Hello,
This question requires special knowledge possessed by our support team. Please create a ticket on our Support Portal to:
- follow the ticket to receive notifications about the answers;
- to provide additional information, if it will be requested there;
- continue discussion, if you have additional questions related to the ticket
Thank you, we look forward to serving you!
I have a purchase code (bought back in January), but it’s not synchronizing with Envato to confirm I have a license. Doing client a favor so seems silly to buy the theme all over again. Can you assist with bypass so I can give you my purchase code and hence get support?
Hello,
Please contact Themeforest support https://help.market.envato.com/hc/en-us/requests/new and ask them to restore your account. Unfortunately, we can’t do that.
Let us know if you have any further questions!
Theme was purchased by CLIENT. Logged in as them! Thanks for quick response.
I cant use WPBakery Builder, i only see a gray box when i try to put some text and i cant save the changes
Hello,
Your issue might be related to an outdated cache, please clear all cache, completely restart your browser and check again.
Let us know if it helped!
I’m experiencing issues with the sticky header. I used to be able to define the header colors for the initial load of the header, and different header colors for when the visitor scrolls, but the sticky header colors aren’t loading. This is especially true with my transparent header. There does not appear to be a “sticky” classes added anymore on scroll.
Hello,
Please provide me with a relevant URL so I could take a look.
Thanks in advance!
Hello,
It looks like a bug. Please provide your website (URL, admin username, and password) credentials via this contact form so we could investigate the issue: https://themeforest.net/user/upsolution#contact
Thanks!
Done
For the benefit of others. UpSolution determined that there is a conflict with the Google Tag Manager for Wordpress plugin (https://wordpress.org/plugins/duracelltomi-google-tag-manager/). Specifically I found the issue is with the “Codeless Injection” option under the General tab. Switching to another option will resolve the issue.
Hi, I am using impreza latest version with latest version of WordPress. When I go to the theme options none of the tab is working. I can’t change color scheme, typography etc!
Can you please help?
Hello,
This question requires special knowledge possessed by our support team. Please create a ticket on our Support Portal to:
- follow the ticket to receive notifications about the answers;
- to provide additional information, if it will be requested there;
- continue discussion, if you have additional questions related to the ticket
Thank you, we look forward to serving you!
Using impreza 5.8.1, we would rather not upgrade to 7.8.4 as that would cause even more developer time to adjust a large site. Is there a simple fix for the WP5.5 issues every is having? For now we reverted back to WP 5.4 so we can edit our woocommerce/impreza site.
Hello,
Unfortunately, there is no simple fix available for version 5. So we strongly recommend updating to the 7.8.4 version to fix this compatibility issue. You can move a copy of your live site to some staging server and test the update there, once everything is set, push it to your live site.
Let us know if you have further questions!
I’m seeing bugs too. When I open a Text Block in WPBakery Page Builder, I can’t see any text to edit and can’t get to the visual or text tab. I had to switch to classic mode, search for the text in all the shortcodes and edit it there. Some other elements seem to work fine, like image. Fix coming for this?
Hello,
We already fixed these WordPress 5.5 compatibility issues in the latest version. Please clear all cache, restart your browser and try again.
Let us know how it goes!
I’m trying to put the logo on my header but it doesn’t apply. The white wheel keeps turning all the time
Hello,
Please update the required UpSolution Core plugin to its latest 7.8.4 version, clear all cache and try again.
Let us know if it worked!
It doesn’t work anyway. I’ll send a video to see what happens: https://youtu.be/PhZK_qqa3_8
Hello,
Are you using the Wordfence on your main innovatingwebsites site? If so, put its Firewall to Learning Mode and check again. If not, provide us with a relevant URL so we could check your site.
Thanks!
IT WORKED. Thank you very much: D
Header Builder won’t activate, is it no longer needed?
Im running the latests version of Impreza.
Hello,
Yes, all its code was moved to the UpSolution Core plugin so you can simply delete the Header Builder.
Let us know if you have further questions!
Along with everyone else we have lost our ability to save within the theme. to PROVE this i spun up a brand new server and installed only the theme, the child visual bakery and the core (all the latest version downloaded just 10 mins ago from the Themeforest server). NOTHING will save therefore it is categorically not a cache issue. The theme options cannot be selected either unless I turn off UpSolution Core.
In Google Chrome Console I can see the following error in the admin: us_input_examples.js?ver=7.7.1:2 Uncaught TypeError: $(...).live is not a function at us_input_examples.js?ver=7.7.1:2 at us_input_examples.js?ver=7.7.1:14
ALso on the theme options page Impreza is giving this error:
usof.js?ver=7.7.1:3244 Uncaught TypeError: this.$btnDuplicateGroup.live is not a function at $usof.Group.init (usof.js?ver=7.7.1:3244) at new $usof.Group (usof.js?ver=7.7.1:3209) at n.fn.init.$.fn.usofGroup (usof.js?ver=7.7.1:3548) at USOF.<anonymous> (usof.js?ver=7.7.1:3803) at Function.each (load-scripts.php?c=0&load[chunk_0]=jquery,utils,moxiejs,plupload&ver=5.5:2) at n.fn.init.each (load-scripts.php?c=0&load[chunk_0]=jquery,utils,moxiejs,plupload&ver=5.5:2) at USOF.initFields (usof.js?ver=7.7.1:3776) at new USOF (usof.js?ver=7.7.1:4547) at HTMLDocument.<anonymous> (usof.js?ver=7.7.1:4752) at i (load-scripts.php?c=0&load[chunk_0]=jquery,utils,moxiejs,plupload&ver=5.5:2)
Can we have a proper bigfix asap please? as this is clearly the theme that’s the issue not people installs
Hello,
As I can see you’re using Impreza 7.7.1, please update Impreza to the latest version 7.8.4, then clear cache and check again.
Let us know how it goes!
Please download the “Installable WordPress file only” https://prnt.sc/tyuxav to get the latest version.
We’re still showing errors in WP Bakery even with the latest version of the theme and plugins on a brand new WP instal and no other plugins. I’ve opened a ticket
