84 comments found.
Hi, I import a demo and just change navigation menu in the header and Now mobile menu does not appear on click? how can I fix this?
I can just import one demo content , How can I import other demo content?
Hi,
Thank you for purchasing.
You can import all available demo pages from Elementor page templates option. Please see detailed instruction here https://docs.themegoods.com/docs/starto/demos/import-single-demo-page/
okay thanks 
Hi! I installed child theme and activate it but now the css in the child theme is not working on edge browser and also on incognito chrome browser but it is working only on chrome due to cache I think
Can you told me what is the issue in child theme?
Also I did not find any documentation that how you make responsive menu in your demos?
You can setup mobile menu from Appearance > Menus and make sure you create and assign menu to “Side Mobile Menu” location.
ok thanks for your answer but I have done that, my only issue is that child theme is not working fine , My style sheet in child theme did not work on incognito and edge browser please check that
From your reply, it looks like cache issue or you have to check your custom CSS code for child theme.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
no It is not a cache issue because when I add same css in the custom css box then It works fine on all browsers
How can we translate the header and footer navigation with WPML? We cant see how to set those up in different languages. We are using the elementor headers and footers. and we have 4 languages.
Hi,
Thank you for purchasing.
Header and footer are WordPress custom post type. So you can use WPML to translate custom post type posts.
Hi, are the images included?
Hi,
Thank you for interesting.
You can import all demo contents when you purchase theme.
Hi,
I add the features but make them look like a normal paragraph instead of making a list, how can I fix this?
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hi, I am interested in your theme. It looks great, but i think the pagespeed is a little bit slow. Is there a way to optimize it?
Hi, Theme looks great!
Does it work well with php 7.4 and Elementor v3?
Thanks.
Hi,
Thank you for interesting.
Yes it support PHP 7.4 and Elementor 3
Hi ThemeGoods,
I have tried many ways but I don’t find any solution for the requirement.
Do we have an Author profile to show all his blog post list?
It is a basic requirement for the SAAS theme to post different category posts with different authors.
Hope you understand my question. Could you please suggest me a solution. Waiting for your support.
Regards Kumar
Hi,
Thank you for purchasing.
Yes it’s default functionalities of WordPress. You can access the authors profile by visiting the url like this:
http://mysite.com/?author=1This URL is working with wordpress default fuctionality. Thanks for your support. But when we open one blog post, below the blog tittle we have auther image and name, we don’t have click event in it. We don’t have redirection from there. Please check once. Thanks for you Support Again.
Sorry, I am not sure I understand you correctly, could you send me some screenshots with description please?
Do one thing,
Open your demo website and click on the blog then open any once blog post.
Now see on the top we have the blog post title and its categories and author icon with the name.
when we tried to click on that author the click event is not there.
we don’t have author URL at that blog post details page.
I hope you understand my concern.
Haven’t found any solution for this. Pagination of metro-style is stucked at (1) but it does pass the pages. ¿How can I fix this?
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Then please let me know ticket ID so I can help you quicker.
I have installed worpdress in a subfolder, and all was working OK when running the website from the subfolder. Now i have used this method to move the site to the root (files have not moved, its just an edit of the index.php)
https://wordpress.org/support/article/giving-wordpress-its-own-directory/ Method II (With URL change) #The website loads fine now in the root, i have used this method many times before, however elementor isnt working. when i edit with elementor, i cant select any elements in the page to edit and the left section of the screen is grey with no content.
define( ‘WP_CONTENT_DIR’, dirname( FILE ) . ’/wp-content’ );
define( ‘WP_CONTENT_URL’, ‘http://' . $_SERVER[‘HTTP_HOST’] . ’/v2/wp-content’ );
Hi,
Thank you for purchasing.
Did you mean you want to use 2 sub folders for the same WordPress installation. If so, I would recommend you to use WordPress multi sites option instead of editing code. Here is detailed instruction https://www.wpbeginner.com/glossary/multisite/
no
i have the site installed in a sub folder
domain.com/v2
however i have setup wordpress to load in the root of the domain
but in doing this, elementor doesnt work
however i have setup wordpress to load in the root of the domain
- Why did you do that please? Can you install normal WordPress procedure?
hi the mega menu is no longer editable, when we click on edit using elementor, we get a 404 page error inside elementor
Hi,
Thank you for purchasing.
Could you please try to save all permalinks settings again via WordPress Dashboard.> Settings > Permalinks to see if it fixes the issue.
yep that fixed it thanks
Hello, I met all the requirements to install all the data of the site with a single click, but did not install the demo.
The system says “the demo was installed successfully” but nothing changes.
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Then please let me know ticket ID so I can help you quicker.
Hello
I already sent it. My job is very urgent. I would be glad if you could help.
I replied your ticket with detailed explanation. Could you please continue there. Thank you for your patience.
Hello Peter, I ran into a new problem. I sent you a ticket 22 hours ago. Do you have a chance to look at this? Our client is very angry and waiting for us. Ticket number: 2499546
Our support replied your ticket. Could you please continue there. Thank you for your patience.
When you scroll down the page, especially the home page, a lot of the content blocks are so slow to load their animation that it’s just a big white space on the page for 1-2 seconds, is there any way to remove the lazy loading style and have the content on the page without any animation?
Hi,
Thank you for purchasing.
Could you please provide URL of page you mentioned and also what’s screen resolution you are using please?
Hey, do you support RTL?
Hi,
Thank you for interesting.
Technically all our demo pages are using Elementor which you can change element alignment to support RTL language from Elementor.
For other parts, you can use this plugin https://wordpress.org/plugins/wp-rtl/ to support RTL languages.
Do you have a changelog to see historic changes? And what are your future plans with your theme. I really like it, and I’m thinking about buying, just want to make sure you plan to maintain it.
Hi,
Thank you for interesting.
You can see changelog from here https://docs.themegoods.com/docs/starto/extras/theme-changelog/
Also we plan to continue updating theme with new features and demo pages so no worry.
Awesome, I bought the theme now. However, I can’t find the child theme in the downloaded file? Can you please provide it.
Never mind, I found it in your documentation.
Thank you for purchasing.
You can download child theme from here https://docs.themegoods.com/docs/starto/extras/child-theme/
Is it possible for this theme to support multiple layers of menus? For example, this URL: https://squareup.com/us/en/point-of-sale/restaurants and https://squareup.com/us/en/point-of-sale/retail
There’s a top level menu, then another menu which is specific to the page (retail or restaurants), and then a big footer menu. Easily done?
Hi,
Thank you for interesting.
Yes you can add multiple menus to header using Elementor page builder.
Hello, I love your theme and I consider buying it but I was wondering if you could somehow show me how a video would fit in a single portfolio page ? Like Single Portfolio 3 or 5 to be exact.
Thanks a lot
Hi,
Thank you for interesting.
To clarify on your question. Did you mean you want to put a video player for example Youtube to single portfolio page 3?
Yes, my company would like to display the cases we’ve worked on and focus on videos to present them
I have one more question, is it possible to combine some elements from single portfolio 5 and 3 ? Does it require coding skills or could it be achieved by drag and drop elements? Thanks a lot
1. Please see example screenshot of Youtube video here http://prnt.sc/tn49vb
2. Yes you can mix between any page elements using copy&paste feature from Elementor. It doesn’t require coding skill and very easy to use.
Thanks for the info
Hi, does this theme contain HTML version which I can use apart from Wordpress?
Hi,
Thank you for purchasing.
Really sorry, it’s WordPress theme so it doesn’t have HTML templates included.
Is there a photoshop or sketch file available?
Hi,
Thank you for purchasing.
Yes we have Sketch design file available. Could you please contact us here https://themeforest.net/user/ThemeGoods
I will send it to you.
Hi ThemeGoods,
Is there a way to get the child theme of this theme?
Kind regards
Hi,
Thank you for interesting.
Yes you can download child theme once you purchased
Thank you for the fast responds, my client purchased the theme. I found the child theme. But there is no functions.php in it and when activated the whole mega menu doesn’t work probably anymore and is shown on the whole screen
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
How can I change loader? (loader which is in the beginning, during the first visit of webpage)
Hi,
Thank you for purchasing.
You can customise loading indicator from Settings > LoftLoader Lite.
