Hi,

Please submit a support ticket here from the account where you purchased Flatsome.

Hi,

There are many ready to use layouts in Flatsome Studio and we add new ones regularly. About the back to top button, there is already an option to enable or disable that for mobile devices.

Hi,

You can submit support tickets here. Our support team will be happy to assist.

Hi,

We see that your support period is still active. Can you please submit a support ticket here?

Our support team will be happy to assist.

Hi,

Can you submit a support ticket here?

Hi,

You can do that with the Conditional Menus plugin.

Hi,

Did you try to update all of them (Wordpress/Woocommerce/Flatsome)? Sometimes Wordpress auto update may cause such problems. You can update them via FTP.

Hi,

If you are “selling items on your site” then you are within the bounds of a regular license. If you are “charging” people to VIEW or ACCESS elements of your site then you will need an extended license. So basically, if you are say selling t-shirts through your website then you are totally covered under a regular license. If however, you are charging the user to be able to view the T-shirts (say templates, logos design) then you will need an extended license as you are directly making income from the website itself and not the service that it provides.

In general, if the site charges a membership or a fee to be able to access content/functionality, then, an extended license is required. The perfect example for this would be an eLearning website, where people are charged to access content/courses in the site.

Please take a look at this link to get more information about licenses and seek legal advice should you have further questions.

I now understand the differences between Regular and Extended license. Thank you very much for the nice explanation and with clear examples.

Appreciate much

Hi,

The default value of the “Price” has been set as $99.99. You can change it from the flatsome/inc/shortcodes/price_table.php file line #8.

Thanks for your reply.

But I wanted FULL RESPONSIVE System … such as Amazon does.

I don’t wanted to get it fixed like 1080px or 2000px … I want fully responsive.

Like the Product Category & FILTER, SIDEBAR should be at the full left side, instead of a big gap.

https://prnt.sc/u346vn

I want to show 3 products if the user screen size is lesser and if the user width is high, then 4 or 5 products should be shown, or if this is not possible, or the size of the product should get enlarge.

Mainly I want that Screen should Feel like filled with no EMTLY SPACES …

I hope you got my concern.

I’m interested and full hope, that you will not disappoint me, as I think it is feasible in your theme.

Thanks & Regards,

Flatsome is a fully responsive theme. I meant you can set the “max-width” manually to remove those “gaps”. Please check this screenshot.

Thanks for your reply

I understand its responsive.

But products and mid-bottom, seems not responsive.

Also, your provided link is not working “https://ibb.co/64sVfbh”

https://prnt.sc/u346vn

I want to show 3 products if the user screen size is lesser and if the user width is high, then 4 or 5 products should be shown, or if this is not possible, or the size of the product should get enlarge.

I hope and believe this I very minor concern, and you can help me out

Hi,

You can find the Envato refund policy here.

just basicly say if i dont like it can i return or not i know envato refund policy! be direct men…............

I shared that link for a reason. Please check our demo site for your last decision. There is no “I don’t like it” reason for refund.

Neither Envato nor authors are obliged to give policy refunds in any of the situations listed below.

• You don’t want it after you’ve downloaded it
• The item did not meet your expectations or you feel the item is of low quality
• You simply change your mind
• You bought an item by mistake
• You do not have sufficient expertise to use the item
• You claim that you are entitled to a refund but do not provide sufficient information as to why you are entitled to a refund
• You can no longer access the item because it has been removed or the author who previously provided the item is no longer active on our platform (we advise you to download items as soon as you have purchased them to avoid this situation).

You can read the list above from this link. If you still have pre-sales questions, you can submit a ticket here.

Is it a support issue? or just a setting to change or tick box somewhere ?

There is no ready-to-use option for that.

Just done fresh install nothing else installed and same thing, guess there is a setting somewhere, can anybody advise, thanks

Hi,

Unfortunately, theme customization is not covered by our support due to the Envato support policy.

Hi,

Yes, the latest version of Flatsome (v3.12.2) is compatible with Woocommerce v4.4.0.

Thanks for your quick response!

Hi,

Maybe you can use a different theme only for smartphones with a 3rd party plugin but it’s not in our support scope. If you mean AMP support, Flatsome doesn’t have that feature.

Hi,

It mostly happens because of caching.

It is not caching issue. I have a developer. The cart session is not getting cleared. I don’t know what is the issue. When a user removes item from cart – it is okay. But after 1 hour, the item is back in cart. For Caching, the page is same for all user. Here my cart item is getting fluctuation. Cart from 3 days back is coming back randomly. I REMOVE this items. from cart from Flatsome theme, how can the cart remain?

Hi,

I’ve sent an urgent request to our Help Desk. You’ll get an answer ASAP.

Hi,

Please submit a support ticket here from the account where you purchased Flatsome.

Hi,

I’ve forwarded your ticket #116370 to our Development Team to check.

Hi,

We see that your support period is still active. Can you please submit a support ticket here?